On this page you will find reviews on the company Accurate Express Movers from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Accurate Express Movers – 4.9 (calculated based on 174 reviews).
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Quick!
Quick!!!! Did not try to rob me with unnecessary fees. They showed up on time and were professional. Highly recommend using them for your small delivery needs.
Problem Solver!
What an excellent team to work with. The crew was polite, professional, and determined to do a great job from start to finish. They literally ran on the job, working diligently to protect our belongings and make a move go quickly. Thank you! We highly recommend hiring Accurate Express Movers.
Best!
I love these guys! Professional, polite, and very excellent at their job. I made a local move today, and everything went smoothly. 5 stars! Highly recommended!
Great Mover!
You guys are amazing! You saved me time and money. There is NO minimum fee that they will charge you like other companies. You will only get billed the total hours of work, and mind you, these kids work pretty fast, with gentle and care. I would hire and recommend you guys over and over again. Very affordable, efficient and reliable. Keep up the excellent work!
Awesome!
Incredible, all around. These guys are top-notch in service, quality, and all-around delivery. I will never use a different company. The teams that Mike has worked so hard and efficiently are all smart, meaning nothing is ever broken. They are awesome.
Thumbs Up!
We used this company to move my mother from TX to NY, and James did a fantastic job! He gave an estimated quote. He arrived on time, worked efficiently with his employee and was very accommodating! He wrapped up everything nice and tight and fit it all into his trailer. He arrived in NY on the exact day we discussed and unloaded the trailer within a few hours. Use him for your move!!! He's fair, reliable, efficient and very easy to work with. I would definitely use him again if I needed to! Thank you!
On time!
I cannot stop myself from saying enough good things about the Accurate Express Movers. They handled my stuff with precision and care, and respect. They were incredibly fast and efficient. Moving is not hard to do if you are professional and conscientious! Recommended.
Hard Work!
Communication was amazing. Everything was transparent, and the pricing was extremely competitive and fair for the region. Harry came with one other mover, and they were both extremely professional. They were both respectful of our items and of the property we were moving out of. I highly recommend them to my friend.
Great Mover!
I hired Accurate Express Movers to move us from an apartment on the Westside to a house in the valley. They did an incredible job and were efficient, courteous, and professional. Took really great care of our furniture too. Had zero issues. I highly recommend this company.
Awesome!
Just fantastic. Professional, courteous, reliable, and a bargain altogether. They even moved ginormous old school television outside up a hill. I can't imagine better movers. George is the man.
Excellent services!
Excellent service and awesome guys! I will highly recommend them. We just moved, and Waldo, along with all the moving guy's teams, were extremely professionals and careful. I would not hesitate to call the movers again. Excellent services.
Time Saver!
They are very professional, and they were helpful when my move date needed to change. They did an excellent job for a fair price, and I will definitely use them again if I require a mover.
Horrible Experience
Horrible experience, definitely do not use this company! I got three quotes for our move from Chicago to Denver, they ranged from $12,000 - $15,000 but with similar services offered, so I chose this one. Our shipment was going to have to stay in storage for a few months, and this is where I made my big mistake. I didn't know until just a few days before our move that this company is un-insurable by a 3rd party moving insurance company, even though Accurate Express states customers should obtain private move insurance on their own contract documents. At that point it was too late to change vendors, and now I am paying the price.
It took three weeks after we moved into our new house for the shipment to arrive. The wait was exhausting, and a number of items were damaged in the move and without insurance the claim is valued only at pennies by the item weight, so essentially nothing. But the worst part was the missing items. In less than an hour after the driver left, I called him and the company in a panic because an important family heirloom was missing. He said it wasn't in the truck, and the company has done absolutely nothing to find it. The company contracts with a truck driver who is responsible for getting his own day laborers to work the job on the day of, and I am 100% convinced that this item was stolen by them, either when packing or unloading. It is also important to note that we received items that do not belong to us, they are from someone else's move, and the company has done nothing to try to reunite that customer with their items, which I still have.
Lesson learned: pay the extra $3000-$5000 to work with a big name moving company that can be insured by a 3rd party moving insurance policy. Hopefully with all these bad reviews, Accurate Express will go out of business, and I hope that the people who work there will learn to treat customers the way they want to be treated, and that scamming people and stealing from people is immoral.
Not accurate, not express, terrible to work with
Overview: This company does not deliver your items in a timely manner, they break a number of items, and their costs skyrocket to almost double on the day of the move. AVOID AT ALL COSTS.
Cost & Estimate: We detailed out every little item in our household and included it in the preliminary inventory. When they called the week before the move, they increased the estimate from $5k to $7k based on all of the items we provided. On the day of the move, with the items all packed in the truck, we were informed that our cost was increased again to $10k. At this point, Accurate Express was not competitive with the other companies, and if we had known they would drive up the cost on the day of the move, we would have picked another company.
The move: They moved everything into the truck and loaded it well. They packed the items that needed to be packed. Then they left and said "the office will tell you when we're delivering."
The wait: We called every day and they HAD NO IDEA where our items each day. They also had no estimate for when they would be delivered.
The delivery: They called the night before and said they'd be driving our items from LA to Las Vegas. When they showed up, isntead of a full crew like the one that loaded, this one included the pre-teen kid of one of the movers and less adult movers. They wanted to get back to LA before dinner, and so they rushed to get done. They didn't unwrap many things, and they broke a number of items.
DO NOT SHIP THE FOLLOWING THINGS WITH ACCURATE EXPRESS MOVERS BECAUSE THEY WILL BREAK THEM:
* Desktop computers, servers, or any large electronic equipment. Our large tower desktop computer which they packed and wrapped, arrived in a hundred million pieces and does not work. All the data and investment in the computer is lost.
* Large fragile items. We shipped a large vase and stand. They arrived broken.
* Anything fragile really. Lots of broken glass, cups, plates, etc.
* Other things broken include a wooden table, an antique nightstand, and a custom-made wooden desk. All were damaged beyond repair, but I expect we won't see any $$ in reimbursement, which leads me to...
The claims: We compiled photos and documentation of all of the broken items. We submitted them to their email address as instructed. ONE MONTH LATER, we were told we need to resubmit everything to their outsourced claims company. The outsourced claims company is sending us through paperwork hell, using little discrepancies to hold up the process and not pay out a claim. After 9 months, your claim is no longer valid, so I assume they're just wasting my time to prevent paying out any money.
AVOID THIS COMPANY AT ALL COSTS.
Neither Accurate, Nor Express.
I can't imagine a steeper downward trajectory in customer experience. My estimator had a "we're not like other moving companies" vibe that sold me. The rep for my final estimate was similarly helpful and nice. They were my regular points of contact up until pickup; after this, there was no relationship — we just had to call customer service and hope that someone would answer.
The first unexpected charge came at pick-up when we were billed for materials and labor for wrapping some of the furniture (the estimators never even asked if any of our items were fragile).
We paid an expedited shipping fee to get our stuff in 4-9 days. It ended up taking nearly a month to leave California. AE made many promises to update us that were not delivered on. They started screening my calls (my partner was able to get them on the phone, while my calls, from the number associated with the order, went to voicemail and were never returned). The transparency of the initial interactions was nowhere to be found.
Eventually someone told us that the delay was because CalTrans was blocking their trucks due to COVID. Totally understandable, but it would have been nice to have been informed of this right away, rather than several weeks after they stored our stuff and stopped updating us. My partner also noted out that this was probably not a new development; California has been locked down since March, and we booked with AE in June.
We were told the expedited fee would be removed, but got nothing in writing. Eventually we were able to get a rep to email us stating that the cost had been removed (no updated contract). She said that the driver would be briefed on the new cost, which he wasn't; he told us the balance due was the original cost, and we had to have him call AE to get the correct number.
We were promised several days notice at drop-off, but didn’t get any additional information until the driver called saying he would be arriving the next day (we had talked to a rep the day before who said she would track down his location and call us back, but got no such call). He said that there would be an additional $400 charge to rent a van because our street was too small for his truck. There is a throwaway item on the contract mentioning this possibility with no estimate given. This was also never mentioned by the estimators, who had our address. We tried many, many times to get a delivery date so that we could apply with the city to have the street closed, but were never told anything beyond “7-10 days, maybe sooner.” We called AE about getting this fee waived, were told we would get a call back, and never did.
The drop-off experience could not have been more different than the pickup. At pickup, there were three professional movers with AE who were thorough and helpful. The drop-off was performed by the driver and a local guy who was hired for the job — neither of them were employees of AE, nor were they professional movers. The driver was short with us and refused to even attempt to take any of our furniture larger than an end table upstairs (we have a spiral staircase, which is not ideal, but I would have expected him to at least try). I felt bad for the helper — he was great and clearly wanted to help us out more, but had to follow the driver’s lead. They didn’t reassemble or place any of our furniture. At pickup, the movers all wore masks and the foreman told me they get tested every three days. At drop-off, they didn’t have masks and the driver shook our hands on the way out the door.
Almost everything that wasn’t wrapped in blankets is damaged. A shelf is smashed; the frame for a table is bent; wood items have paint scraped and splinters coming off; an upholstered headboard has what looks like motor oil on it. Every box is crushed, and no care seems to have been given to the boxes that were marked fragile. Per the driver, we will only be able to make claims on the items that he himself documented with pictures. He only noticed the smashed shelf; I also asked him to note the bent frame and one chair. The others we only saw after they had left, so I guess we're out of luck. We'll be filing a claim for the damaged furniture, but I’m sure the broken items in boxes will not be eligible for a claim since we packed the boxes ourselves. My advice is to have Accurate Express pack your boxes so that they are liable for everything.
I know the standard refrain — “it’s in the contract.” The thing is that the reps from this company will only cover the absolute best case scenario, which is wildly irresponsible in the midst of a crisis that is having an adverse effect on everything. If I were to do it all over again, I would have kept each rep on the phone for four hours each discussing every line of fine print.
Honestly, just move your stuff yourself. It’s not worth the stress of not knowing where your belongings are, when you can expect to see them again, whose care they are in, or how they are being handled.