On this page you will find reviews on the company Alpha & Omega Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Alpha & Omega Moving and Storage – 2.5 (calculated based on 45 reviews).
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$300 overcharge because of trucks.
I believe I was overcharged for $300. Because the contract says $6000. They charging me because they had to unload an 18 wheeler into shuttle trucks so that they would be able to access into our area. The 18 wheeler would be 700 feet away from home. Even if it's extra labor they shouldn't have charged me $300 over. I mean c'mon.. I have all my things unpacked. Thanks god nothing's shattered. I had plenty of ceramic and glass dishes. And all 3 of the flat screen were well packed. Honestly the workers did an excellent job!
Not a bad mover.
I spent few days researching several moving companies and alpha & omega had pretty darn good reviews so I hired them to move my storage content from San Diego to Sun Valley. The whole process was finished in two days and that's because it was raining the first day. They loaded my stuff into two "Penske" rental trucks, because they ran out of company trucks, and on the next day drove south. I watched them stack the boxes in the truck. It looked really neat. Honestly, customer service needs a little improvement. I wasn't able to get in touch with their dispatcher during the first evening. The next morning they said that the office was closed for Sunday night, but didn't apologize, or anything. The reason why I give them 5 stars is because they delivered without damaging. And I saw few reviews that were complaining about miscarriages. And I also mentioned about seeing those reviews, perhaps they were more careful because of that too.
Thank you very much!
First off I'd like to thank Shaggy, Omar, Scott, and Phil for their awesome work. Sasha was the head of all operation. I felt very comfortable from your communication. Each and every one of you had a great attitude. I'll spread this word around. God bless!
Employee Threatened Me and Retaliated After I Left Neg Review.
After leaving an accurate, but negative review on Yelp, I was harrassed by this company for days. I tried to contact the owner, and left a message for Alex Sage stating that any further contact will result me in contacting the police and filing harrasment chrages. This is his email response:"Harassment?? Don't even talk through your hat without knowing the law ma'am! You'll end up putting your own foot in the mouth quick! YOUperformed an extortion, nobody will tolerate this, and your entire realestate empire will never be able to stand against alpha & omega in court. I only admonished you once, perhaps you would understand that it's better toretreat, and REPOST A TRUE STORY, adamant individuals like you learn it thehard way. Alpha & Omega has 95% satisfaction rate based on the first halfof the 2013 which is the latest data.. We have been an A for over 10 yearswith BBB! So you happen to fall into that 5% who happen to have fallen intolost/damaged category. There is a legal way you can perform your action,it's either going through our claims department or further may take it tocourt. I DON'T EVEN KNOW WHO YOU ARE, But slanderous libel will back blow you the harm in 10 folds, dragging you from court to court, and at the end you will end up loosing all of your acquisitions, on top of what you have, to cover for the value you're vandalizing. And you're going all in over few thousand of dollars?? The trust is the most expensive value ever! If I make you lose that, you're real estate career is over! AND THIS IS WHAT YOU ARE CURRENTLY DOING TO ALPHA AND OMEGA!!There are noobs out there who don't realize there's a proper way to handle such issues without a tort! However, you chose to war, and nobody will win in a war but lose. I know your family and I guarantee that you will lose to my family and this is not alpha & omega yet!! We have the strongest lawyers in California, unlike in Buffalo, New York.. and they can't be wrong about your actionable defamatory act. I was advised not to do the same thing in return. But, I am a human and I choose to stand my ground and protect this A company right away without waiting the lawsuits. It's independent from alpha & omega company, I am myself. All negative trolls and noobs that try to destroy people's jobs will not be tolerated by any philanthropic altruists.. I will do the same thing you're doing to my friend's company if you don't amend by modifying your defamatory statements. You can go aheadand sue me. You can't call the cops silly, this ain't criminal, I'm abide bylaw unlike you! you're only 30? I'm also 30. But I have went through IvyLeagues and I'm an athletic and intellectual leader, future is in our hands, the scientific leaders!! My words will stand! Alex Sage is my profile, This is outside of Alpha & Omega. The moving company is not involved in this neither aware of my plan yet. I am personally against your actions, and I'm doing you a favor by admonishing you before initiation!Sincerely,Alex Sage." In addition to the bizarre emails, I recieved specific death threats from this company's employees stating that it was going to be the "Boston Marathon" at my home. He also threated to kill one my colleagues and was harrasing my past clients. Alpha and Omega made ture on their promises and did post negative reviews all around the internet about my real estate company which not only has affected my business, but as a single person who is currently dating, it has affected my relationships when people, out of curiosity, google my name. And here is my original review:Thousands of dollars worth of damage. I was quoted around 2k to move across the country. The price changed on me to over 5k when my plane was leaving in three hours and they had half my items or more packed into their truck.They gave me about 12 hours notice at the last minute after they had already given me a pick up date and time. They did this again when it was time to deliver my items. They gave me 1 hour notice this time and demanded over 2k in cash (after banking hours, this is nearly impossible to get). When I told them that I could not meet them there on such short notice, they threatened to place my items in storage and charge me daily.Many of my items were destroyed and many items of value mysteriously 'missing' from my shipment. Many boxes had been gone through and re-packaged. My Passport was missing from the shipment, pain medication was also taken, as well as a bed frame and jewelry.One of my boxes had evidence of rodent infestation with gnawed through holes and rodent feces. The box itself did not contain food or anything that would attract rodents.I reached out to the owner for help. He said he would help and then never returned my call.
Smooth Move!!
I Can't Say Enough About How Well This Move Went With "Alpha & Omega", So I'll Try To Sum It Up The Best I Can With A Minimal Amount Of Wording.. The Communication With You Guys From Beginning To End Was EXCELLENT!! The Pricing Was EXCELLENT!! The Arrival Was EXCELLENT!! The Delivery Was EXCELLENT!! From Washington To California Was A REALLY SMOOTH MOVE!! Thank You "Alpha & Omega"!! .
Excellent job.
I gotta say WOW!! That’s how I felt when our move was finished. My husband and I were beyond happy with the job that A&O did for us. From the moment the team arrived, they were considerate, polite and professional and worked so hard for over 9 hours straight until the job was complete. We would highly recommend using this company and the team of Omar (Foreman),and his crew. They were each amazing and extremely dedicated to their work. They didn’t let us lift a single thing and were so careful with all of our belongings. They helped us reassemble the furniture back and let us use them tools to hang pictures and blinds. They also had such great attitudes even into their 9th hour of lifting and moving! We will be requesting them again when and if we move again. Thank you for employing such dedicated and hardworking employees!
Missing and broken items.
When everything was dropped off to another storage, I came to find they broke the foot of my coffee table and told me that it was loose (it wasn't, it was broke) Then I called to tell them I were missing out big black smoker BBQ and they told me it would show up. Now we have emptied out our storage unit and after all said and done here is what we have found: Broken Coffee Table- missing glass to the coffee table, Big BBQ/smoker still missing and then to top it off our child's mattress (queen or double) missing. I have called and left messages and even emailed guess what? No report has been made. Customer service of the loading team is great but follow through of missing/ broken items SUCKS!
Slightly dishonest but OK.
First and most important, the price stayed exactly as quoted. Happy about that. However.. The A&O quotes and sales people emphasize that they are not brokers. They are. I asked repeatedly as I did not want to get involved in a multiple company dispute if something arrived damaged. Over and over, I was told that only A&O would handle and transport my belongings. Just as I feared, my stuff was delivered by two regular contractors who did not work for A&O; in the driver's hands = shipping documents from at least 10 different moving companies.."which company is yours with?" One woman, one man. I have no problem with women doing anything. But, I had to help move two loads of other people's stuff to get to mine as the woman was unable to help much. Was not pleased about that. I was also very disturbed how things were stacked in the truck. They do not, at all, care about anything marked 'this side up'. My $2,000 TV was laying flat with other boxes on top of it. Although it turned out to be OK, I was very angry about that. Despite all that, the drivers were fairly nice and respectful. Biggest complaint.. My mattress (only 6 months old) was squeezed in the center when they wrapped it. I mean squeezed A LOT. I voiced my concern and was told that it was only to protect it until they got to their warehouse where they would take more care in wrapping it. They did nothing and now it will not go back to its original shape. I will be making a claim for that. Thank god I paid for the insurance..we'll see what a nightmare it is to get any money for it. I'll probably never get a dime for it. Two days after my things were delivered, the driver (male) called and attempted to trick me into believing my TV wasn't actually mine. Apparently he thought I was dumb enough to ship my TV to another customer. He said, "you had a 42" TV". I told him I found that interesting because a) I own it, b) I bought it only 8 months ago, c) I'm pretty sure I'm more familiar with my belongings than you are, d) I'm not paying for someone's TV that you lost, and e) its a 55" Samsung, not a 42" Insignia piece of crap. He was quite rude but I will admit, I was being a smart [EDIT]. I simply do not like being treated like an idiot and people attempting to make me pay for their mistakes. The saleswoman, Meesha, was responsive. Dishonest, but she was willing to answer all my questions and so forth. Simply put, wrap your own stuff. Do not believe that they are not brokers Because that's exactly what they are. Hope and pray that your stuff arrives in decent condition. Overall, I'd give them a C. That's only because they didn't change the quoted price once it arrived. I don't think I'd use them again but I'm willing to bet that all these companies are the same.
Worst Movers Ever.
THESE GUYS ARE TERRIBLE. My TV arrived shattered and my bedframe is missing two pieces so it's now worthless. My mattress arrived filthy and covered in black stains. My box sprin is also covered in black stains. Both sides of both dressers were kicked in. One dresser has a huge scratch on the top and the second had a drawer pushed through so it's now unusable. To top it off, they charged me an additional $250 from the original quote and wouldn't drop off my stuff and return my calls until I left a message saying I would pay the extra money. It was an awful experience. If you find yourself talking to Phillip Cohen, expect to have him scam you. I can't emphasize enough how terrible these people are. Not just bad movers, terrible people.
Couldnt ask for a better move.
Before I booked with Alpha and Omega I saw some review online that made me second guess myself if I should book with them or not.. Although they had some bad reviews I can tell you that my 8th move has been one of the best with Alpha &Omega. I prepared myself for the negative thought that the bad reviews showed me, but they were on time, professional movers who came to do the job and get it done. Thank you for making my move 10 times easier!
Quiet simply do NOT use this compnay.
From the misleading quotes, to the complete absence of customer service and then to delivery this company is most unprofessional company I have ever used to move. I say this after having had to move 3 times in the last 18 months for work. The quote was very shady as it was advertised as a binding quote. I explained to the sales person this was a third floor walk up, it was printed on the invoice and yet when they arrived they charged me $370 extra for stairs, as it was in the small print that they charged $75 per 8 steps. T They were clearly covered by their paperwork but it was made clear on several occasions at the time of the quote this was a walk up and I was told the quote included the 3 floors of stairs for a walk up. After they picked up the goods I called and emailed the company for 10 days with no reply, finally I got a sales Associate, Adam, who then proceeded to scream at me that he had replied to my emails. Despite me explaining, that although he ay have replied, I did not get the reply, HE HUNG UP THE PHONE and then again 4 times as I attempted to call back. I was told they would call 24 hours ahead of the pick up date but at 5pm on the day before pick up there had been no contact. When I called they told me they would be there between 11 am and 2pm the next day. At 10.45 the next morning they called to say they would not be there until between 5 and 7pm. They eventually called back at 2pm and said they would be there in 30 minutes. I had already altered my plans and had to change them once again to drive across town and let them in. None of the agreed packing arrangements had been detailed to the driver and so I had to convince them to pack the agree items from my quote. The agreed date of delivery was the 15th. I called for several days prior to find out details of delivery. AGAIN 6 DAYS AND NO RESPONSE. When I did call the manager explained they actually had 21 days from date of delivery to actually deliver my goods. The next time I heard from them they gave me a 3 day window,once again the goods did not arrive in this window and when I called they still could not give me a delivery date. Finally on July 3rd they decided to call and say they would be delivering on July 4th holiday. They also called to say that despite them having the delivery address for 8 weeks, it was only now they learned they could not get their 18 wheeler truck to the destination and it was going to cost a further $350 for a shuttle delivery. They explained this was because they had to hire a truck and load everything on it JUST to deliver to me, but that it would be there first thing in the morning. Then they called to say as it was July 4th there were no trucks available, but again it would be there first thing in the morning on the 5th. After taking the morning off work at 1pm there was still no sign of the truck. I called the driver who told me they had other deliveries first..so much for hiring the truck and charging me the day rate. When my goods arrived the only real furniture I had, a sofa was completed smashed and the frame was broken. They also did not deliver my bike. At the time of writing, 12 days after delivery they have not sent claims forms and have no idea where my bike was delivered. Quiet simply at every juncture of service they failed miserably and on top of this were insulting, rude and dishonest. Although they were covered by small print, their complete lack of regard for any customer expectation or service should a be a reason for you to never use this company. If they send you some sort of explanation from a lawyer or a court to this review ignore. I liked their customer service rep when I was getting the quote, but they had several bad reviews, however they sent me various explanations as to why..again..it was the customer who was at fault. I wish I had paid attention to the reviews and not their explanations. t this stage I doubt I will see my bike, get any sort of claim sorted out for the damages, so my only recourse is to encourage you not to US THIS COMPANY. To put tis in perspective, I moved my goods including 10,000 records from Seattle to London UK 1 months earlier, but this move without records or transatlantic move cost $500 more and took 3 weeks longer.
Mislead and lied too.
Defiantly I urge anyone to look more into this moving company, we compared many moving companies, but I was promised verbally something, that at the end it, never came. The sales person at Alpha & Omega was very thorough and spent time helping us estimate what our cubic volume of items was. Based on our discussion and what was quoted for for an apartment of our size to us was fair in a way, so we made an appointment for our things to be picked up, and once again, going on what the sales person verbally said and promised. The day to pick up,our things came and they were surely on time, that was was the catch. On the contract says " 1st date available for delivery ..meaning they have 21 days to deliver the items, and any ORAL PROMISE made reguarding delivery or pick up dates are MERE ESTMATES.. Whatttt? That means what ever they say its NOT true. We were Lied too and mislead by tactic sales, I can keep on writing about this company and after I called the and was passed to the operation representative, I told him how I felt and was very upset I was lied too, he told " Whatever you say to me your things will never get there on that date that you were told, because it was just an estimate." How in the world people take advantage of hard working citizens. I see things differently now and what goes around comes around. Please pick right your next moving company, ask all the questions you need to know, make it writing, get legal help like we are doing now, maybe this company does cheat on anyone anymore. And hopefully soon we will get our things back, it's been a week now. .
Would recommend this company :).
Not much for writing reviews. Had a move recently due to work reasons. I was asked by Sasha to write a positive review if everything went well with the move from start to end. Well my things were picked up and delivered without incident. This is what I was looking for. Would use these guys again. I wish more companies were like these guys.
Bertrand Veracosta .
Mislead by deceptive sales tactics.
Strongly urge anyone looking at this company to go with someone else. My wife and I compared several (10 ) companies for our moving needs. The sales person at Alpha & Omega (AO) was very thorough and spent time helping us estimate what our cubic volume of items was. Based on our discussion and what was "typical" for an apartment of our size the salesperson said he provided a conservative quote (estimated high). We turned down the original offer as we felt more comfortable moving the items ourselves, however the salesman called back the next day offering an even lower price and an assurance that the goods were "90% likely" to arrive within a 48 hour window as opposed to the standard 5 day window. We felt that was too good to pass up. Being that we don't have a couple large items that are found in a "typical" apartment our size (couches and dining set) we assumed if there was any variance in price it'd either be a slight increase or a decrease in our favor. After the movers loaded the truck we were told the price was nearly double what we were quoted. When I asked for my items back I was told that was not possible. Being a Saturday there was no one for us to call and not until we threatened legal action did a supervisor get involved with us. Our original salesperson called me directly and patronized and yelled at me. The company wanted aprox. $800 to give us our stuff back in cash. We were eventually able to get our items back after paying a heft cash sum. I would never do business with this company. Classic "land and expand" sales technique (sell at a low price and up charge later) accompanied with bully tactics when we questioned it. I would be happy to provide anyone looking into this company more details - brandonsosa@yahoo.com.
A work.
I made calls to 4 other companies and compared the price, thanks to Moving website. Not only this company had lower rates but also more things were covered, including insurance, packing, padding and the like. This is the second time I'm moving so I can clearly see the contrast between the previous movers and Alpha & Omega movers. I got in touch with Sasha, he was extremely patient and polite, answered my every questions clearly and promptly. Before the move he called again and ensured me everything will be smooth and awesome. (you really need to hear that before that move) and he was right!! Juan and his crew were great. They are polite, professional, and extremely pleasant to dealt with. The company and the movers accommodate my specific delivery time, Huan said he will be here at 9:30 am and he arrived 9:25 am sharp. They put new pads to walk on in my apartment since the carpet is new. They went above and beyond, even hook up the washer and dryer for us.
Being in team with this company, from the people in the office to the movers, I have had I'd say a "perfect moving experience" and really am not exaggerating.
I would use them again in a heart beat. Again, Thank you Alpha & Omega, You're the Best!!