On this page you will find reviews on the company American Plus Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating American Plus Moving and Storage – 4 (calculated based on 220 reviews).
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Good Mover!
I have had horrible moving experiences (as I think most people have), and I can genuinely say that this is the best one I have ever had. A move to a Two-bedroom condo only took a couple of hours. They wrapped my stuff, and everything came through the move perfectly. The workers were great. Everything was done quickly and professionally. I highly recommend this company - if you have to move, this is the company you should use.
All Went Smooth!
We used them in our recent move. They were terrific beyond our expectations. Jevon was the team leader. He & his team did an excellent job. Showed up 15 minutes before time, great attitude & worked efficiently. Our furniture was dismantled & assembled, safely wrapped with blankets & shrink wrap, same with washer/dryer & fridge. Everything was safely transported without any damage. Will recommend them.
HORRIBLE service all the way around
Start with our first experience of dealing with "Jim Brock" we HAD to make the decision that minute to go with them or loose out!.. Next day called and NO JIM BROCK working for them anymore! Price increased 3 times before move, and when we tried to get out of it all, we would loose our deposit. Promised 2 week, then told it would be maybe a month. First contract signed for a small move of 25 items that more than tripled by the time the move was done. We spent over $5000 for our items to arrive damaged and some items missing! Sure we have the insurance, which was never explained to be only .69 a pound and never offered anything else! NOW working with insurance is just as big of a nightmare! Sent in all the forms electronically only to receive notice of thisDear Valued Customer,
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P.O. Box 630686
Miami, FL 33163
Remember: Due to the COVID - 19 we ONLY pick up mail once a month. This may delay the process of your claim and final resolution.
THEY ONLY GET mail once a MONTH! WTH is this? AVOID this company at ALL COSTS!
They LOST: A mini fridge, a chair cushion, Legs to a couch, exercise foam mats.
BROKE a duncan phyfe table leg, 3 of my 6 chairs to the table, a hutch has a huge gouge out of it and so much more....
Don't hire them.
Long story short - they're getting one star because it's not possible to give zero. The company swore up and down they'd take care of my things and assured me that the standard $0.60/lb reimbursement (which seemed a little shady and having gone through this process is absolutely ridiculously low - there's no way the reimbursement could replace your items if anything is damaged). Then they proceeded to deliver with a mere 40-minutes notice, making me leave work abruptly to meet them (and still didn't show up for another two hours) and unload items that looked like they had been drop kicked off the side of the truck. Items clearly labeled 'this side up' were upside down and they even managed to break dumbbells. And finally, they even tried to short-change me on the little reimbursement I was allotted, not accurately calculating the weight of the damaged items listed on my reimbursement form. Steer clear of this company if you're moving.
Broker scam
Brokers who low ball with a mile-long contract and only take money in ways you can’t dispute. Contract allows them to charge thousands more to get your things. There is even a clause that states contract is binding even if a violation of Florida law. Michael locks you in then Gabby and her boss are helpful to get movers but then hang up when your stuff is picked up by an outsourced company that also has a less-than-preferred contract (like a 2k nondisputable fee). We were delayed 10 days getting our things picked up and were required to sign another contract or lose our initial deposit. We finally got all of our stuff safely and managed to not pay the $5k over the estimate that they didn’t report until the day of delivery, but we were lucky. I would not recommend this company to anyone.
Moving company
This company delivered about one third of my actual belongings. Of the two thirds that were delivered, only a portion were not broken or damaged. They delivered my piano without the legs. They altogether did not deliver my childrens bunk beds. They broke my washing machine and China cabinet, tore 2/5 mattresses, broke the glass top to my coffee table and then said they threw it away prior to arrival due to how broken it was, I did not receive the large three piece mirror for the top of our major chest of drawers- it simply didn’t arrive- just like the bunk beds and bookshelf. This is only what I’ve found so far. I would never recommend this broker or the company they hired. Save yourself money and heartache and go somewhere else with your business. Also, always get third party insurance. The insurance these companies provide is at a 60 cent per pound compensation so you are severely underpaid for your lost or damaged items. Again, save yourself frustration and money and go somewhere else.
Great Mover!
Burns was great from the start to the end. He reviewed our quote with us and answered any questions we had. He had four guys come out for our move, and they were able to complete the move within 3 1/2 hours. They were all very professional and friendly. As others have said, they come in and get started on the move right away. They wrapped our furniture very carefully to avoid any damage during the move. I will happily refer these guys to my friends and family!
Nice Job!
From when we asked for information until we booked the service and all the questions we had afterward, American Plus Moving patiently and promptly answered all our questions via email or phone. The moving day went very smoothly too. We were very organized, and so were they. They didn't mind the long hallway to the elevator at the apartment and all the stairs they had to climb at our destination and were very careful with wrapping and unwrapping all the furniture. They were on time and efficient, and reasonably priced. Thank you for a great job done.
GOOD JOB
Found them for a last-minute move, and I must say, I couldn’t be happier with their promptness and professionalism. What I thought would take hours, and at least 4 people to move took less than 30 min with just 2 people. Plus, they only require a minimum of 2 hours per job whereas others need 3. Highly recommended and will use them from now on for all future transports.
Awesome Mover!
This is the third time we've used William and his team in the past 6 years, and they are AMAZING. They work incredibly hard and are the nicest people. They are professional and customer service-focused. I actually really enjoyed the moving experience with them. They arrived at 9am, and we got everything in the truck by 1pm, drove about 30 miles, took a lunch break and got everything in by 7pm. They are truly remarkable movers. I can't recommend them enough.
Great Mover!
Peter, who handles sales, was upfront about pricing. His estimate on hours was conservative, certainly not low ball. The rate sheet he provided before the job was exactly the same as what the crew lead referenced when he wrote up the invoice upon completion. The crew was fast, efficient, careful and safe. They confirmed which items would be moved at the old house and where they were going at the new home. I recommend them 100%.
RIP OFF COMPANY!!!
DO NOT book with these people. They will rip you off. They provided no service to me yet they kept my $1,738 deposit. The entire amount. They are trying to tell me it's like an airline ticket & is non-refundable even though they provided me with NO SERVICE!!! I originally booked the move on 10/16/21, I attempted to cancel on 12/4/21 & finally they called me back & I was able to cancel on 12/6/21. The move was scheduled for 2/25/21. They underestimated my cubic ft so they could give me a lower quote & I fell for it. PLEASE, PLEASE DO NOT call these people!! It's a SCAM!!! I would not even give it 1 star but they are fast talkers. The cancellation people are extremely rude!!!
Classic Bait and Switch--RUN!!!
Do you feel that moving is not stressful enough and want to add another layer of headaches? Are you feeling too confident lately? Maybe things are just going a little too good for you, and you want to bring yourself down a notch. Well, this moving company is perfect for you!
Bottom line, save your time. Their own website says (you can look this up yourself, seriously) "whatever price we tell you will not change, come whatever may", but this is far from the case, as in the end we ended up paying a couple grand more than the original quote. And it does not matter how many times sales reps guarantee this for you, or guarantee timelines or anything, because they just fall back on "well the contract, even though it says the exact opposite of what we tell you, says we have XYZ rights." The sales reps are pushy, overbearing, and then absent as soon as they get your deposit.
Seriously, eff this company, I can't believe it's even legal what they do. Check any legitimate review sites, and once you are done sifting through the obvious fake reviews, you will find trove upon trove of horror stories exactly like mine. Save yourself the time, money, and headache, moving is difficult enough without predatory companies trying to take advantage of you.
When our stuff did finally arrive much later than quoted, most of it was damaged in some way. You spend your life buying and taking care of things, but within 1 month, this company just disregards all of that. I mean, how to lose a huge desk??? Things were straight up just missing out of our boxes. Most boxes that had glass were smashed. My vinyl records were ruined. Art supplies ruined.
Oh yeah, did I mention the company they hooked us up with had a "stop order" issued on it in the middle of our move? They either are lazy in their due diligence in who they work with, or they knowingly placed us with a company with equally as terrible reviews as American Plus. I am pretty sure I could throw a dart at the white pages and find a better moving company than the one we got.
Pretty much anyone we spoke with (when we could even get a hold of any body) was rude, unprofessional, or acting like you're the bad guy because all of your worldly possessions are in their hands and you aren't sure if you'll ever receive them. My guess is that they get yelled at every day because their poor service and business model is so terrible, that they've just become jaded.
My only hope is that someone sees this and thinks twice before being exploited, because this is exactly what this company will do. They'll quote you a price, and then when the movers show (probably some schlubby movers they booked off craigslist in a rented truck that will double the price before even loading a single thing, and you're in a tight spot because you have to be out of your apartment or house).
Do NOT book! Horrible customer service! Will not give me a refund!
I booked American Plus Moving on July 31, 2021., at 2:22pm.
I canceled by email and phone on August 1, at 1:57pm. This is within the 48 hour window! When I call the company and leave a message, I do not receive a call back. When I call and am able to talk with someone, they hang up on me! I have been trying to reach anyone with this company for 3 months. If they feel I am not due a refund, I would like to know why! I do NOT feel like this is a company anyone should do business with!!
King Mover!
They were always on time and finished both jobs more quickly than expected. They go above and beyond and would have been a bargain at twice the price! The first time I called, we needed help packing and moving, and they brought everything needed and did such a thorough job. I cannot say enough great things about the entire experience!