On this page you will find reviews on the company Authority Moving Experts from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Authority Moving Experts – 4.6 (calculated based on 27 reviews).
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Hassle free experience
Thanks to all the Authority Moving Experts for the fast and qualitative service they provide. The movers they booked for us came on time with all the necessary equipment, were really nice and polite and very careful with my belongings. Special thanks to Jonathan for his patience in answering all my questions and providing all the requested information. Definitely will recommend these guys to all my friends and family!
I recommend this company
I was so happy that I chose these guys to help me organize my move. Great experience, and a special shout out to Joe! The movers he sent were very respectful and careful with my belongings. All the fragile items were carefully wrapped to prevent damage. I was amazed at their ability to work fast and efficiently. I will certainly recommend this company to everybody who needs to take care of the move professionally without any stress for a reasonable price!! Thank you!!!
Five-star service
Excellent removal service throughout, the office team gave valuable advice and managed the process perfectly well. The team they sent packed all our contents securely and landed intact. The whole move including transportation at every end was remarkable and at a competitive price. The movers placed each item where I precisely instructed them. Five-star service and thumbs up, I will surely recommend Authorities Moving Experts to everyone at my end.
Would highly recommend
We've moved numerous times and I know for certain that moving isn't fun. However, the Authority team, and especially Danielle, proved it otherwise. From booking the date to advise on packing to handling until completion, it was a fantastic relocation experience. We'll definitely recommend them to anyone looking for a reliable company to organize the move. Thank y
Super impressed
Very professional and courteous personnel. I had lots of questions and they answered every single one of them in the greatest detail. I recommend them to all of my friends and family now!
Top-notch
Very happy with how my move went. All thanks to Authority Moving Experts, who organized the process smoothly. We were working with Joe, and he made sure that the moving team was on time, and did their job properly. We literally didn’t have to worry about anything. The price was even a bit lower than the quote and everything was efficient and delicately handled.
Professional service
Can’t speak highly enough about this company. From the first inquiry I made, I felt like they really “get it”. They answered all my questions and offered great expertise around preparation for the move. The movers they have sent us arrived on time, they were highly professional and polite throughout, you could tell they really knew what they were doing and made us feel completely comfortable. Can’t recommend them enough!
Highly recommend!
Highly recommend - from our first inquiry for a quote through to the big moving day, Authority Moving Experts were reliable, professional, and knowledgeable. They have helped us with a move to a small community 2+ hours driving from our old house with zero hassle, no damage, and true professionalism from all staff. Thanks to their team they turned a hectic day into a seamless one. Truly thankful for their assistance and again, highly recommend it!
Best moving experience
This was the best moving experience I ever had. They were extremely professional, explained everything well, and answered all my questions. The moving crew was on time, friendly, quick and efficient. I couldn't have asked for a better service.
Warning do not use this company
Do NOT USE THIS COMPANY! We hired AME to move us from Delaware to NJ in September 2021. They sent Flat Price Moving, a mover with a revoked DOT license, who went on to hold our belongings hostage. Our pleas for help from AME were met with indifference. When our daughter filed an unflattering review, we were contacted by AME requesting we get her to remove her review so it wouldn’t hurt their business. We did this worried it would affect our chances of ever seeing our belongings again. Fortunately the FBI was able to apply pressure to get our belongings returned, some destroyed beyond repair. BTW, the AME quote of $9900 became $25,000 at the time of the move. When we filed a police report with the Freehold Boro police we made a personal visit to the AME office in Freehold and found an unlocked door, empty cubicles, a blank whiteboard and a bottle of tequila on the shelf. Is this who you want to do business with?
I highly recommend!
The crew that we had from Authority Moving Experts was phenomenal. I've never had a team of movers who were so friendly, conscientious, and diligent about turning something that can be pretty stressful (moving) into a breeze. Extra attention to each box, piece, and staff. Thanks, you did great.
Great service
The movers arrived on time and finished within the estimated time. The movers worked fast and efficiently, with proper equipment. All the furniture was wrapped in moving blankets and everything was handled with care. We were very satisfied with the service! Will recommend them.
Steer Clear.
Things started out great with this company when my husband got into contact with Jonathan. Then, once they got our deposit, it all went downhill from there. This company refused to call us back multiple times so we could update our inventory to accurately reflect an updated quote. When we first spoke with Jonathan, he assured us that we would be able to call and update our inventory as needed. Calls to customer service to update our inventory went unanswered.
We were never given a breakdown of cubic ft. per item when the estimate was originally given. After we received our original estimate, we got rid of the following items of furniture: 1 three-seater couch, 1 loveseat, 1 recliner, 1 refrigerator, 1 4-seater dining room table with two chairs, 1 four-seater pub-style table with 4 chairs, 1 gun safe weighing ~300 lbs., one changing table, and one cabinet to hold DVDs/CDs. Once we got rid of those items, we added about 20 more medium/large boxes to our original estimate. They tried telling us that our cubic ft. went up, increasing our original estimate by approximately $1500. How? After removing all of those heavy, bulky items and adding stackable boxes, how on earth could our cubic ft. have gone up? We felt taken advantage of since we could not get a hold of anybody for a revised quote until 6 days before our scheduled move, like we were backed into a corner and forced to accept the ridiculous increase in price or we'd be screwed.
Per the first paragraph under “Understanding your estimate,” they state explicitly “this document is an estimate only and not a contract.” They then go on to write under “cancellation of services,” that “the customer must provide written description evidencing any and all breaches of the contract by email to Authority Moving Experts…” Which we did, and no answer. We also did not sign ANY contract; we only received this estimate, which was stated to NOT be a contract.
We did write to them explaining that they did not provide adequate service and would like our deposit refunded. No answer. Under “Cancellation of services,” they state in the italicized portion that “If I claim that service was not rendered, I must provide notice of any service failure made by Authority Moving Experts, LLC, in writing to customerservice@amemovingandstorage.com.” We did so. They failed multiple times to return our calls so we could update our inventory with enough time to make sure we could afford the move. The one time my husband got through to someone, they told us they cannot update our inventory until a week before our move. We never received a call the week before our move (see attached email chain); we finally got through to somebody 6 days before our move, when we received the inflated quote. We also did not receive a breakdown of the cubic ft to explain how additional boxes could possibly take up more cubic ft than all of the furniture we got rid of, referenced in the first paragraph. They are attempting to hide behind an estimate that they state both is and is not a contract.
This company has been in business for less than two years, is not BBB-accredited and has a C- rating, which did not exist until after we already started doing business with them. Judging by their reviews that came in around the time we initiated service, we are not the only ones they have done this to. Their business practice is unfair, predatory and contradictory. We were lured in with a good initial quote, only to be taken advantage of less than a week before our out-of-state move. Once I submitted the complaint, they then claimed that we were offered our original estimate back...huh? What sense would that make? Does that not just go to prove that their pricing is not transparent or legitimate?
Well, hope the C- rating was worth it AME! Good luck getting any business now. You do a great job perpetuating the stereotype that moving companies are crooks.
AME: An experience full of deceits
Where do I begin with the deceitful experience I had with AME (Authority Moving Experts). While they did pick up and deliver all of my stuff, the entire experience was riddled with lies & deceits along the way. They’ll be very sweet to get you to sign the contract – but once that’s done, they mostly don’t believe in any sort of customer service. Here’s my best attempt at summarizing – hope this is a good warning for whoever is considering them
Quoted price vs. actual price (~2x difference)
I called AME a month or so in advance of my move. I provided them with a detailed item by item list of everything I had – in an excel sheet. AME gave me a quote, and said my cost was “likely to be even less, given the items you have”. On the day of pickup, the truck shows up, and low & behold, the cost to move the same items is now magically double – I tried calling AME, but of course no one picked up because it was after 5pm. Ended up paying double the quoted price because I had to move out that day – thanks AME!
Hidden fees coming your way at pickup!
As if the deceitful pricing wasn’t enough, the truck / movers added an extra $205 ‘materials fee’ for padding and tape. All of my things were already packed and taped in boxes – this was for padding, which is already included in the contract! This was never mentioned to me before the day of pickup.
Misled about delivery – don’t believe their dates
During multiple phone calls before pickup day, I was told delivery will happen in 24-48 hours. And of course, when the truck shows up for pickup, they inform me that delivery will happen in 7-14 business days! How can a moving company be so off in their estimate? Clearly it wasn’t their first rodeo – they knew what they were doing. Again, didn’t have a choice at it was move-out day, so had to agree.
Nonchalantly breaking your things
Literally broke the legs of a bookshelf in front of my eyes while putting it in the truck – if they’re not careful while you’re watching, who knows what they do behind your back.
Insurance claims for broken items – what’s that?
Was given a person’s number to call about my broken bookshelf – was told I will get a call back with the details on how to file a claim. I believe the person I spoke with has since blocked my number – no updates :)
Oh wait – more hidden fees – this time during delivery!
Day of delivery, I get a phone call – they will now charge me $150 for the 5 extra feet the movers have to walk to deliver my stuff. Also, their delivery truck apparently can’t get into Brooklyn – so another $100 extra to get a smaller truck (again, unexpected new fees – they knew my delivery address since day 1!)
I’ll end this by saying that AME knows exactly what they are doing – they know that most customers will end up paying for unexpected fees on the days of pickup & delivery – we simply don’t have a choice if it’s move-out day! And of course, they very explicitly ask for cash or purchase money order during pickup & delivery – because they know that if the customer pays by credit card, the first thing they will do is call their bank and have the charge blocked – because of the deceitful experience! My move was certainly not their first rodeo :)
One final point – AME works with different contracting companies for moving – so they’ll always be ready to point the blame at someone else (and the contracting company will point the blame back at AME)
I hope this is helpful – please find better & more professional movers – AME will definitely sweet-talk you into a helpless situation on moving day.
Move from CA to NJ
After shopping around for a long distance moving company to move me from CA to NJ i found AME, they were way more upfront with the quoting process than other companies and genuinely made sure i was informed in detail on the entire moving process start to finish. I decided to go with their team and was well worth it, professional movers showed up on time and practically floated all my belongings to the new property fast. Not a single item was scratched and my given quote reflected the end price. Highly recommend this company to anyone looking to move... thank you again joey and danielle!