On this page you will find reviews on the company Best Moving Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Best Moving Van Lines – 1.6 (calculated based on 28 reviews).
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DO NOT HIRE THIS COMPANY
How is this company still in business??? I will tell you how they use Broker company's with good reviews to do the smooth-talking, and then you get this company. If I knew that this company would be handling my move, I would have never used them in a million years. On pick up, they showed up 3 hours late. My pick-up time was supposed to be 3-5 pm. They showed up at quarter to 9. On arrival, I was told that the tariff was filled out improperly, and they had to call to get it adjusted from weight to something else. This was my first red flag. If it weren't for the fact that I had already put a large sum of money down, I would have just called it then. They get all my stuff out to the truck and tell me it will be almost a grand more than initially quoted and that I owed them over 900 right then and there in cash. I looked at the guy and told him that I had a cashier's check for the original amount and that I could write him a check for the remaining amount as it was now after 10 pm, and nowhere was open for me to run and get that kind of cash.
Things to look out for that they will not tell you. the first available pick-up date is the date they start counting from for your delivery. SO if you need your stuff quickly don't use this company. You want an update, you need to call them and ask, and you need to keep calling because they will not contact you. I had to reach out almost every day to get them to give me anything, only to call back and be told that that was not correct. If you are making a long-distance move, don't do what I did. Check the U.S Department of Transportation Federal Motor Carrier Safety Website https://ai.fmcsa.dot.gov/hhg/search.asp? or even the California Movers & Storage Association website https://www.thecmsa.org/html/consumer/consumer.htm. I wish I had done this before moving. Also, know your rights when looking for a company. In my post-move research, I found out that a lot of these little companies are just scammers, and you can report them to the federal government. There are so many resources available, and it is so sad that these websites designed to help the people moving are berried, buy ads, and shady companies like this one.
DO NOT HIRE THEM
DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT….infinite times I repeat DO NOT HIRE THEM. The company should be sued and shut down. 2 months and no trace of our stuff!!!!
Review subject
My move was 1 of the worst experineces of my life. my move started at $2000, i added some things and it went $3000, i was ok with that. in the end it cost me $5000. there was $1100 added for a shuttle truck. my things were to be picked up on 4/25/2021 got picked up 5/12/2021. i had to be in Pittsburgh by may 1 so i could not be there to supervise the loading.A month later i finally got my stuff. i got notice that they would be here on a wednesday but showed up at 6am tuesday. wouldn't start unloading until i went to the bank for cash.They tried to give me a number of things that belonged to someone else. had i not said something i would have had someone else's things. i really don't know what's missing, it was 2 months between packing and receiving my stuff. I would never deal with these clowns. i wish i had seen the reviews in advance. i went through Moving pro brokers had i known i wouldn't have used them. i kept calling both the broker and the company almost daily to get an update and it was always a run around. it was always that they would check and call me back. rarely did that happpen.i had no where to sit or sleep for a month. i sat and slept on the floor.Again do not use these people, either Best moving or moving pro brokerage. my stuff went from ca to nj and then sat there. nobody will tell me how long it was there. that's it for me hopefully people read this and pay attention. complete ripoff. Michael O'Neal
Do Not Use - Terrible Experience
I received broken furniture that I found after the movers left. No one told us it was broken. We also asked for the white glove service, do not pay for this service. They left(vanished into thin air) without unpacking our things or putting together the furniture they said they would. They probably left without completing their work because furniture pieces were missing. I found parts were missing from the sets when I tried to put some of my furniture back together. One expensive item was left on the lawn with a broken base. I didn’t even notice it was broken until I tried to move it into the house. I also never received an inventory of the items they packed, so hopefully, all of my things showed up. I guess I’ll find out as I unpack all of the stuff I paid them to unpack. Overall, I feel like I was taken advantage of and that they are a terrible company to use. Please don’t use them and take a chance on sharing my experience.
Lost my Bose speaker bar.
THIEVES, this word may sound harsh, but I believe they stole my Bose speaker bar. I used Best Moving Van Line to move from CA to TX, they took 4 weeks to move my stuff. When my stuff arrived, most of my furniture had dents and damages. But this is not the biggest of my worries, they had lost my BOSE SPEAKER BAR. There were 62 items/packages in my shipment, I received all the 61 items, except for my Bose speaker !!. I had used the original Bose box to pack it, so for anyone who's handling it, it was very clearly visible that it's a Bose speaker. So I can't think of any other reason for only this item to be lost/misplaced.
Its not the question of money, instead its the issue of integrity. When we give our stuff to move, we believe in them, we have our faith in them. When moving 1700 Miles, I understand that there are some chances of having a minor damage to furniture. But missing/stealing a valuable item ?
Attached the remarks from the inventory paper, signed by their own delivery person.
Avoid.
First of all, you should not trust any moving company which does not identify itself when answering the phone, as Best Moving Van Line does. I did not choose to work with these movers; the moving broker I worked with chose them and this is on me. Next time, I will find my own movers and do better research. Best Moving Van Line called me three hours before a scheduled pick up to cancel the move. They had confirmed 48 hours prior. I already had a flight purchased for the following day, which I had to cancel and rebook. The company said it wasn't their problem. They promised a truck at 8 the following morning. The truck actually showed up at 10:30 and I nearly missed my rebooked flight. When I asked if I could pay with credit card, the owner shouted at me, saying that he was tired of my move and to cancel if I couldn't pay cash.
The next day, I wrote a negative review of the company and "David" called me from a blocked number to say that he wouldn't deliver. This was after I'd paid more than half the moving cost. Now I will admit I was rude to the company's dispatcher and being rude is never a good policy. But I was very frustrated and had to be out of my storage unit on the same day as original pick up. The dispatcher didn't seem to care.
In the end, my belongings did arrive. Fortunately, everything was intact and the movers who delivered were fantastic -- they are contractors and not associated with BMVL. Unfortunately, the people who loaded the truck put my order in the middle and the order for the next stop in front, so the poor movers had to unload twice as much.
The Federal Motor Carrier Safety Administration lists these 'red flags'. Best Moving Van Lines asked for cash payment, provided only blank documents and didn't submit the BOL or other docs until after pick-up (my fault too for not being more vigilant), did not provide "Rights and Responsibilities".
https://www.fmcsa.dot.gov/protect-your-move/red-flags.
Never Showed Up!
This company called me after I did an internet request for a simple move. An employee named Ryan called me, and stated that they do not store items long term while waiting for my new home to be built, so I ordered a POD. It was delivered on a Friday as requested. I talked with Ryan about 2 weeks prior, and he stated that he could provide a couple of movers if I needed help @$115/hr. Min 4 hours. I agreed, we have a two story home and needed man power. He called me about 2-3 times, the last being on Saturday morning, the 28th. I informed him that I needed to be out of my sold home, by Monday afternoon the 30th. He stated that his men can come Sunday and move my items into the POD. He said that they had a busy schedule, but they would arrive Sunday the 29th between 130p and 330p. I told him this was perfect, it would give me time to get everything ready. Well, time went by, 230, 300, 330, 400pm, no call. I attempted to call him, but just recordings with all the numbers. 430, 530, now 6pm. No call. No movers. Now I am stuck. All my plans are on hold. I ended up calling for help from friends, family anyone who could stage all my large furniture in garage. Problem is, there is a certain way experienced movers can pack a POD so everything can fit. Thankfully a friend knows a mover that can come on Monday, memorial day. I still have received no calls or e-mails. I cannot BELIVE any company would do this to a customer. I was left high and dry with very strict deadlines. I am going to rip into the manger/owner if I can ever get a hold of anyone. I am beyond mad. How is this company still in business. if they charge my CC, (They needed it for a hold reservation) I will sue in civil court. This place sucks.
Excellent crew on 2/28/16.
We have a 5 bdrm home with lots of moving to do, my 4 movers, Jaime's crew, was the most amazing, good hearted, positive and the most hard working crew I was blessed to have help us. They are so efficient and with the amount of stuff we had, they managed to get things done and we were amazed and in awe of how great of service they provided. Thank you, Jaime, for your dedication and impeccable work ethics. God Bless you all.
Terrible Experience!
DO NOT USE THIS SERVICE. They came, they broke my garage window, damaged my wall, tore my leather couch, and left without putting our beds together as originally promised. To top it all off, they WILL NOT PAY FOR THE WINDOW. No one will call me back. No one will take responsibility. I never write these reviews----THIS COMPANY IS POISON. STAY AWAY FROM THEM. Trust me. .
Customer service.
Wow, this company were just so beligerant to me when I cancelled a reservation (no credit card given to reserve the date, luckily!) 1 week in advance of my move. Their customer service and professionalism is non-existant, and I'm so happy I cancelled! I let them kindly know that I had decided on another mover, and the salesman said I was rude! Then his "manager" called me back (I expect it was the same person) who then told me that he was happy that they did not service my type of move! When I asked for his first and last name, he said his name was Jim F.U. All I can say is WOW. I might make it a part of my screening process going forward, to make a reservation and then cancel it to rate the customer service at reservation AND cancellation, to get a good true representation of the company. Their number is 877-733-7252 if you want to try this for yourself. .
Stay away,.
Stay Away, This is the worst moving van lines. They will shatter all your stuffs, they are not responsible. Initially they would give you a surprisingly cheap price, and when they picked up your stuffs they would charge you twice. it was the worst experience ever. STAY AWAY FROM THESE GUYS. I would suggest everybody who is reading my message, never work with these guys. THey are not honest with you. Their insurance is piece of crap. it useless. that's just a joke. Do not listen and trust this company. They are the worst. .
WoRsT Moving Van Line.
BEWARE! BEWARE! BEWARE!They care nothing about your items arriving to its destination in they same condition they were sent. My items weren't just damaged, they were demolished. I paid $2,300 for a cross country move and I fully regret using this company. A picture is worth a thousand words. You judge for yourself.
My items were not just cracked on a corner, but they were completely demolished. If you look at the lamps the post was completely broken along with the base.
My mirror frame was completely broken. How does this happen, except you are throwing things in a truck as if it were trash.
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Worst moving experience EVER - a moving company that never showed up.
This is the first negative review I have ever written but felt compelled to do so in this case. I hired them for a Saturday morning move - they were expected between 8 AM and 10 AM. At 10:00 I called and was told they were on their way. Then at 11:00 AM, they called apologizing, saying there was a mix up and I did not get on the schedule. The customer service rep assured me they would find someone to help me move that day. After waiting till about 2:00, I called again and was told that they thought they had someone and would call me in 5 minutes. 30 minutes later I called back and no one answered. I called multiple numbers and left 3 voicemails but no answer. I ended up having to scramble to find other movers for the next morning, paying a substantial premium. Even after that, I never received a call from them. I called trying to speak to a manager on three occasions and sent a couple emails requesting that a manager call me but did not hear back. Mistakes happen. However, the complete lack of understanding and customer service when they screwed up in such a blatant manner is ridiculous. I understand why they have such HORRIBLE ratings and wish I took the time to read some before trying to use them. It should also be noted that they have an F rating from the Better Business Bureau. Please take my advice, you'd be crazy to use a company this incompetent and inconsiderate.
Avoid having your life suck and this company.
Hired this company to move my office to another office across town. After missing our Scheduled appointment at 8 AM this company basically kept calling and rescheduling all day, I had over 4 rescheduled appointments on the day I was supposed to move and they never showed. I was at my office waiting from 7.30 am to 7 pm. I was Frustrated for sure. I NEEDED to move, I'd planned this move and left too little time for error, I was defintely not going to rely on "Best" again, and am so happy that I found a replacement to come the next day. I have called several times in the days since that unfortunate day and still Best has not returned my calls. Finally after 8 days, a manager finally answered my call. Now I can only assume the manager was listening to me as I spoke uninterrupted about my experience and frutrations with his company. And once my grievence was adequately stated, the manager adequately conveyed that it must suck to be me. And he was right, on the day I trusted this company to move me, it did suck to be me.
So Avoid Having Your Life Suck, and don't get stuck with these movers.
Do Not Use This Company.
I had very specific time guidelines that had to be followed because of the Apartment Buildings requirements for moving (elevator lockout timeframe). I expressed this to them and the previous 5 movers I contacted. Four of the others couldn't meet them and the other didn't get back to me fast enough. I had 17 days to get everything out at the time I called and was very clear on all of my guidelines. They pledged a truck and three guys on Monday by Noon and said they would not send them out on another job so they could be there on time. At 11:30AM I was called and they explained the truck would be late becaue of an over run on the other job they were doing. I was promised they would be there by 2PM. At 1PM they called again and appologized for having to reschedule me for another day. They scheduled me for Wednesday and promised me, again, they would be there by 1PM. (during all of this my timeframe for the elevator was 1:45 to 3PM) I was told, again, that they would NOT be scheduled for another job on that day so they would be there on time. AGAIN I was called at Noon saying they were on their way and would be there soon. They arrived at 2:20PM. They loaded the truck and we got underway at 6PM. An accident happened in San Rafeal at 6:12PM and stopped traffic all the way to the Golden Gate Bridge. It took an extra hour to get to where we were going. If they had arrived at the scheduled time we would ahve missed the accident by 1 hour or so and travel time (at double time) would have been 1 1/2 hours and not 3. I asked for a refund for 1 hour and have been refused, since "they can't control traffic" and I agree. BUT they can control how and when their employees arrive and what info they tell their customers. The guys did a fanatstic job (some things were not disclosed about price but I was ok with them ), were very courtious and and asked lots of questions. Management does not even deserve 1 star but I give 2 because of the employees.