Blue Line Movers

Horrible company.. horrible experience.

Stay AWAY! Horrible company with non-standard equipment, unprofessional staff and owner with poor attitude and zero concern for the client.
I totally understand that one’s experience with moving companies in large measure depends on the quality of the crew. In some instances when a crew is sub-standard the experience could still be considered good if the management is willing to make the client happy. This is NOT the case at Blueline!
 
My whole experience was horrible from start to finish!
I sent in a $200 deposit, but have not gotten a receipt. Several days later… still nothing; no call or email acknowledging the deposit. (This should have been a sign for me..) Two days before the move I called to confirm the appointment. At that time, I was told that the company is having trouble with the truck. Phil the owner asked me if his crew could come in the afternoon instead of the morning. I reluctantly agreed. I fear that if I would not have called, the crew would just show up late.
The day of the move: The crew showed up on time. But one of them seemed to be high. He had glazed eyes and his speech was not clear, needless to say he was moving very slow and lacked any sort of initiative. He had to be given constant direction from the other member of the crew. When I saw him, I considered sending the crew away and not letting them start the job for fear of them either breaking something or worse… injuring themselves. I should have! But I had no back up crew scheduled, this move was already moved later in the day and I had to surrender my apartment keys. So I tried to tell myself that things will work out. Even if you assume that this guy was not high and simply slow, I was being charged $95/hr for two movers (that works out to $47.5 per mover). This guy was definitely not a $47-dollar guy. I probably could find somebody for $10-15/hr on CraigsList in the un-skilled labor listings.
They started with two large armoires. Once both pieces were in the truck I came out of the apartment and noticed that they were resting on a side instead of being vertical. It turns out the truck was too short to fit them. Their truck was much smaller than anticipated. Although it was 16 feet long, it was significantly smaller than what one is used to, based on U-Haul standard trucks. The truck cargo box was 80 inches tall at its highest point and about 5 inches less at the opening. A U-Haul truck is 86 inches tall. 6 inches may not seem like much, but in moving furniture it makes a HUGE difference. Two of my armoires resting horizontally took up most of the truck and it was clear that the rest of my furniture will not fit. At that point I tried to contact Phil-the owner. Nothing but voice mail. I was hoping to upgrade to a larger truck or to get an allowance for two trips instead of just one (as planned). No answer, no call back. The crew also tried to get in touch with Phil… same result.