On this page you will find reviews on the company Cadogan Tate from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Cadogan Tate – 4.1 (calculated based on 42 reviews).
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Unbelievable Thievery.
We use Cadogan thinking it is a good reputable company. We were promised secure and safe storage for our home belonging. -
The packers Mick and his group are a bunch of thieves. They stole our goods while packing. We complaint to Alan Carpenter who assured us that nothing would go missing. Unfortunately we trusted him. When we retrieve our belongings there are many items missing. When complain Alan said you claim insurance, it is an added hassle as our items are expensive and it is taking time to resolve.
The company is an illusion of grandeur while in fact it offers extremely poor services and extremely poor customer attitude, just pay us all and go. We are disheartened by Cadogan Tate deception, thievery and unprofessionalism. We will never recommend it to anyone stay away!
First Rate Business Move.
I'd thoroughly recommend Cadogan Tate for commercial moves.
From initial estimate, through to packing and the actual move, they were knowledgeable, polite, efficient and helpful. We had a lot of IT equipment to move, which was packed and transported with exquisite care. Despite snowy/icy conditions and an early start, the move crew battled through to deliver everything on time, and in perfect condition.
Thanks to Bart, Tony and the rest of the team!
Excellent service and delivery.
Very clear and helpful service from the quote estimate to the final delivery. Helpful advice during the quote process and although the highest price, not a lot of difference to other quotes. Extremely professional packing and all done on time. Arrival of goods within the time window proposed and unpacked with care and no breakages (in spite of a lot of crystal and china!) and all rubbish taken away. Overall, a good and helpful service and definitely worth the money.
Impeccable Service and Commitment!
I am so grateful to Cadogan Tate for their impeccable service - from our very first contact to the actual day of pack & removal!
I was truly impressed by the level of work done by the packing team, they did an amazing job that saves me so much stress and the end result was above and beyond!! Every single piece of furniture was also fully wrapped with care!
I am so glad that I have chosen Cadogan Tate to handle my international move to Singapore!
Move from NYC to London managed from London.
We have received NYC-origin shipments via Cadogan Tate in 2002 and 2005. Good experience led us to seek their help with another move from NYC to London. This time Cadogan Tate managed the whole process from London through their US agent. The move was done on a very compressed time schedule.
All aspects of this move including the customs process including overall management from London went very well. We recommend them highly.
Moving to Hong Kong from London.
We found Cadogan Tate 's team friendly, knowlegeable, professional and efficient - right from when the manager came to make a quotation for the move in London until the time our shipment was finally delivered to us in Hong Kong.
They were helpful and friendly whenever we phoned with a query or for specific advice. The packing and removal team in London were very punctual and professional. There was good coordination with the office who also kept us informed about the shipment. Their choice of the local agent in Hong Kong ensured that custom clearance, moving into and out of storage was handled very smoothly. The delivery team in Hong Kong was also punctual, careful and efficient with all our things. Based on our own experience, we would highly recommend their service.
Bad packing and operational service.
After reading the reviews AFTER we have moved, we should have known better when moving our stuff from London to Hove.. Like the lady who discovered her paintings were just wrapped in paper, we had the same issues. Our valuable oil paintings being wrapped in paper and stuffed into cramped boxes. On each box their slogan is 'handle with care' but the reality is totally different! The movers were supposed to put together the items they had taken apart. This resulted in an antique wardrobe being put together in a hurry and the doors could not properly open. An Ikea bed not securely tight together with the side supports dumped in a corner of an inner storage cupboard!
Complaining to Simon Waymouth is a waste of your time, he just passes the bucket to a different department. He has never valued customer service I suppose.
We have put lots of our stuff into storage (2 containers) and they have mistakenly put 5 of our pictures, who I set aside to be transported to our next house, into storage. I am in the process of getting them delivered to our house and am wondering how long that will take.
The company we used for our move from the Netherlands to London was van Dam (a Dutch company). They wrapped all our paintings in bubble wrap and each oil painting in a separate box. This is what I would call 'handle with care'. Cadogan should be able to do better. When getting the quote it was all very professionally handled but the actual move and after care extremely disappointing. They should get their act together or change their slogan!
Cadogan Tate international.
We used Cadogan Tate for a move from UK to Sweden. The service on the UK end was fine. However, the delivery of our goods in Sweden was exceptionally poor. The expectation when using Cadogan Tate given their price and reputation would be that they oversee the entire move. However, in our instance our goods were delivered by a separate firm that Cadogan contracted with and where there appeared to be no communication between this agency firm and Cadogan. The driver who was supposed to deliver our goods called on the day of delivery to state that he could not drive into the centre of Stockholm, which given that we were moving into an apartment in the centre of Stockholm was not a good start. We contacted Cadogan who rather than try and resolve the situation quoted fine print (us not providing good access) and telling us to rent a van ourselves and drive and pick up the goods from somewhere outside the city. The only option for us at this time was to ask the driver to leave all our goods in temporary storage until we could resolve the situation. After 3 days having not received any form of communication from Cadogan we had to book an independent mover ourselves to bring the goods to our apartment. This also mean that the service we paid for (unpacking and removal of packing materials) was not delivered by Cadogan. After two weeks of chasing Cadogan for a response they finally reverted to apologise but argued it was our decision to leave the goods in storage and therefore refused to provide compensation. I would strongly recommend that you do not use this company, terrible terrible service and lack of responsibility.
My experience with Cadogan Tate.
My husband and I used Cadogan Tate to move from London,UK to Los Angeles, USA this summer. We went through a few companies and did our research. They gave us the highest quote and timeline for the move but we decided to go with them because of the good reviews we found online. For anybody who has moved countries would know how over whelming it is-between rules, do's & don'ts, laws and logistics. You expect the support and guidance from the professionals you hire. Initially all felt good, based on the information we got/understood we indicated all our expensive goods and paid all the insurance (quite high!!) to protect our valuables. On delivery the last thing I thought of happened. After about 4 months when we got our boxes (90 odd) at least 5-6 were crushed boxes completely - 2 of which had antique stools broken, all my paintings were just wrapped in a few layers of paper and luckily just 1 broke, 2 of my crystal wine glasses from a set of 6 were packed between/inside a box of books. When I got in touch with Simon Waymouth in the risk department, he sent a form to be filled out which I did to the best of my knowledge and I got a rude response from him about it being incomplete. Didn't want to get into an argument about his response so I told my husband to liaise with him instead. We were then informed none of our items were covered because we had not listed them. We were never informed to list every single item being sent. Imagine 90 odd cartons worth!! Even if we didn't these were items broken due to poor packing quality by such a big apparently reputable company and to top it off one of the most expensive companies in the UK market. Save your money and your valuables and NEVER use this company!!
Move from Milton Lilbourne to Seend and some into storage.
My wife and I were delighted by the service given.
we appreciated the courtesy,helpfulness and flexibility of the team,who worked hard and efficiently to complete the moves within the planned time table.
This has been one of the easiest and most effective moves we have had,and continues a record of great service we have had from Cadogan Tate.
We were impressed also by the evident emphasis on training the team had had,and demonstrated.
The ability to stock the cases in our new location in a way that makes them easy to access is much appreciated.
We would definitely use Cadogan Tate again for a further move.
The move was within Wiltshire,nearest cites shown below.
Smooth & efficient with a professional approach.
Recently I ordered shipment via Cadogan tate for my move from South of France to London. It was handled so perfectly. The quote was slightly higher than the cheapest quote I received. But I chose this agency because of too many horror stories I read about other shipment companies. The pick up and delivery of the goods are handled so efficiently. And the customer service staff are so helpful and will provide accurate information about times of pick up and delivery. There were no hidden costs charged. I am really happy that I have chosen this agency for my personal shipment.
Legal Action Threatened After Refund.
We used Cadogan Tate for a move from London back to the US (The US is not an option above). The movers were very professional and friendly. However the back office has serious issues. We had very bad response times (weeks-months depending on the request) to requests we made to the back office for payment info and then again after making claims for some minor damage to our goods. After almost 3 months post-move and several complaints via phone and email we got the insurance claim covered. Immediately following that we were contacted by the Managing Director (Jonathan Hood) via email apologizing for their poor service and offered a refund of US$5000 as compensation and asked that we remove any reviews we had online. Needless to say we agreed and complied. After cashing the cheque, we received a very threatening email from Jonathan claiming we lied and did not remove our review and made reference to a site (reviewcentre.co.uk) we did not use. We made clear that was not our review, but we recieved a letter from a law firm threatening legal action if we did not return the funds. We returned the refund but it is clear that Codagan Tate is simply trying to buy off bad reviews and don't care about poor service.