On this page you will find reviews on the company California Relocation Systems LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating California Relocation Systems LLC – 4.2 (calculated based on 160 reviews).
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Relationship.
I was moving to North Carolina and I received three bids from three different moving companies. One came out and did a walk-through, but I didn't like the way they acted and their price was twice as much as California Relocation Systems. The foreman Tamer came out to also do a walk through. I like they have the same guy that will be in your house on move day do the in home estimate. The other company that I talked to didn’t follow up on any questions and they offered half the price of what Colonial did. But I figured since they really weren’t giving me much attention, they didn’t want my business either. After speaking with all 3 it wasn't close who I would give the job to. I couldn't be happier with my decision. The price ended being about $754 dollars less than what Tamer gave me at the in home estimate. The delivery to Raleigh North Carolina took about 6 days. The guys at delivery were very nice and put all of my furniture together. The customer service was great. I'm happy we choose Cali Relocation Systems.
I'd give them zero stars if I could.
HORRIBLE company. Run, don't walk away from them!
They vastly under estimate their quotes and then charge you massive fees once your items have already been loaded.
Worse than the cost is the service. They didn't bring my items for almost 3 weeks.
The driver extorted an additional fee from me once they got to my place and refused to unload my goods until I paid them almost $200 in cash.
They LOST several of my items worth approximately $1,400 and offered me $53.40 as settlement 3 months later.
AVOID THIS COMPANY!
Better Than Anticipated.
This moving process was handled much more smoothly than I was anticipating. I really have nothing negative to say about this moving company. They did everything they promised and in my opinion a bit more than average. Definitely deserve a recommendation.
The best company.
California Relocation Systems made the entire process easy, and for that alone I am very grateful. The estimate was straightforward and made perfect sense, the estimators did their best to determine the size of the move and the movers themselves calculated the actual size of the move which was about 20% more but Tamer was very through with me and helped me understand how I was being charged. He helped me out with some of my precious antiques to make sure nothing happened them. I bought all of them dinner. I have never seen guys so grateful for pizza! They were all so nice. All of our belongings arrived in the given time window and everything had shown up as promised. We’re all relieved to have this done and over with, time to settle in to our new lives at home, work and school. I can’t complain about the final price and given that and how stress free the entire process was I’d certainly use them again in the future.
Amazing job.
California Relocation Systems was cooler than a polar bear's toenails. I had to get everything packed up before my now ex-wife got back for the Carribean with her new boyfriend. Lucky for me I had her credit card, so I upgraded to the full pack service and just had to open the front door- the moving crew boxed up all my clothes, dishes, books, everything that I would have done and of course the furniture. That helped a lot, between working 10 hours a day at the office plus at home to prepare for my new job with my new company and new life there was plenty for me to look forward to.
These boys made it easy- they packed up everything, drove away and I got all of my things delivered quicker than I originally thought I would. Elisha was my crew leader. He had a guy named TJ that was lighting fast. They understood my situation and didn't take any breaks the whole day. George kept checkin in to make sure everything was going according to plan.
The price was worth every penny. I tipped them extra when they got to my new home. Im finally free all moved into my new place and I couldn't be happier with Elisha and his crew. The customer service was on point and Mike was great from the jump. I'm glad he called. If anyone else is stuck in a bad situation and needs help don't hesitate to call Cali Relocation Systems.
Company is Totally Fraudulent! Do not use!!
I hired California Relocation Systems (CRS) to move our worldly goods from Clovis, CA to Tucson, AZ. Mike Pistano, CRS Transport Consultant asked me questions over the phone about the contents of each room of our home, gave me a written estimate of $6500, and asked for a down payment of $1,817.71.
A consultant who accompanied the movers on July 5, 2019, claimed that we had an excessive amount of furniture and boxes. With no explanation for CRS’s inaccurate estimate of the volume of our property, the consultant ordered an additional truck, doubled our estimate, and demanded immediate payment of $8,515 for the move to proceed. With a legal deadline to move out of our sold house, I was compelled to write the check, which I assumed would be straightened out when the second truck arrived.
The packers of both trucks took good care of my belongings and carefully wrapped furniture in moving blankets. Although they loosely packed the second truck, they still did not fill it up. Clearly, I was being shammed.
Per our contract, CRS stored our belongings at no cost in their CA warehouse until we purchased a new home in Tucson. Once we bought our new home, we called CRS to deliver our property. Only one truck—a rental—arrived in Tucson.
Outrageously, CRS required us to pay the remaining balance of $2,938.95 before they would unlock their truck and unload our belongings, and denied us our right to first inspect our property and to determine if anything was missing or damaged before we paid the bill.
I asked Jim Horky, CRS Assistant Operations Manager, how two trucks of property could be delivered to us in Tucson in a single truck. He said the truck to Tucson was packed more tightly and efficiently.
In truth, only one truck delivered our property because CRS had “misplaced” a multitude of boxes and furniture, including the roll to my wife's prized antique rolltop desk and an Amish-crafted wooden glider; delivered a dining room tabletop without legs; and brought the legs of a kitchen table without the tabletop.
I phoned Horky again to inquire how CRS could require full payment yet breach our contract. He said CRS would find and deliver our property to us and suggested we contact Dawn Wade, a CRS customer service rep, who committed to calling the warehouse and finding our property.
A week later, Yaz, a remarkably able CRS mover I had made friends with from the second CRS truck in CA, called from the CRS warehouse in CA. He reassured us by showing us property via FaceTime, including the rolltop, porch glider, dining room table legs, and kitchen tabletop.
About ten days later, the second truck—a rental—arrived in Tucson. Incredibly, CRS sent the truck with a driver and no movers to help unload, failed to deliver the porch glider and missing rolltop, unloaded several pieces of unwrapped, damaged furniture, and delivered several unlabeled boxes that did not belong to us.
Yaz, the only CRS employee who sincerely tried to “make us whole” was not at the warehouse when the second truck was loaded, did not know why the second truck failed to deliver the property we saw on FaceTime, and promised to inquire and update us.
We called Dawn Wade to report having received someone else’s property. She asked if there were CRS stickers on those boxes, but those boxes lacked identification. With a complete lack of concern, she instructed us to put the boxes on the next CRS truck to deliver our remaining property.
About two weeks later, a third truck—a rental—delivered the missing rolltop, porch glider, and other items.
In all, CRS picked up 1.5 truckloads, made 3 truck deliveries, lost an antique dresser and large closet organizer, delivered a damaged antique desk, and destroyed an antique library table beyond repair. CRS demonstrated reprehensible extortion tactics, a complete lack of professional-grade customer service, and poor and careless management of our property.
Out of state move to Arizone.
10/16/2019
Thank you to the boys from California Relocation for the great move. My wife and I headed out to Arizona with our two kids, and we were concerned with the price, and if the movers were going to show up to our new home in Phoenix on time. Before the move George suggested that we pay a flat rate for our own truck and receive expedited delivery. With two little ones under two years old I didn't need any more stress. They got us out of Cali and into Arizona the next day! All of our family offered to help us out but we wanted everything done professionally.
Now we're all settled and I can spend my time helping my wife get situated in her new school. Big shout out to George and Mike for all their help and the moving crew for doing such a good job. I would be happy to recommend this company to all my peeps, can't say enough about how good they were. Even the kid's toys are safe and sound in our new home. I'm so glad it's over! Thank you so much California Relocation Systems and God bless!
Pickup Service.
Tamer and his team kept us 100% in the picture our entire time working with them. The moment they knew they were running a little behind they immediately gave us an accurate ETA. Upon arrival, they immediately got to work and finished quickly even though we had a lot of items to move. Super professional, would definitely recommend.
Highly recommend! Professional AND personable!
Wow, what an amazing experience so far. Tamer was amazing as was the rest of the team. They were professionals in every sense of the word. The worked quickly, efficiently and were extremely personable. I look forward to receiving my items in Oak Harbor Washington and I look forward to using them again for the larger part of my move. Everyone was responsive, professional and personable. I can't ask for more!
Intoxicated Employee and Rogue Techniques.
Issues with my move on 09/28/2019:
1)One of the movers showed up intoxicated and threw my belongings off the back of the truck, and proceeded to threaten my Aunt and then get into a fight with the driver and foreman. The company's point of contact refused to remedy the situation after we showed him videos of the assault, and stated that because I was not hit, then he didn't see what the issue was;
2) DOT License is expired;
3) Will double the estimate at time of move, and will try to add additional costs quickly during negotiations. They will also deny knowledge of the previous estimate or any 'extras' promised;
4) Will only accept cash last minute;
5) Positive reviews have been linked to Birdeye, an online reputation management company. Read BBB reviews for the truth about this company.
If you have experienced similar issues then go to the below website to file an official moving complaint with the DOT. A majority of the issues stated by actual clients are listed as Red Flags in their guidance documentation.
https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint.
Excellent moving company.
After weeks of non stop, phone calls my husband and I really liked Tom. CRS was not the least expensive by any means, but I trusted my gut. Tom took his time and answered all our questions. He didn’t tell us what we wanted to hear like some of the other pushy salesmen from other companies. We were getting told our items were getting delivered in less than a week From Los Angeles all the way to Nashville. We were also told the companies “happen to have a truck on that route” which could have been true but it sounded like a sales trick to me. I’m very skeptical of everything and this was no different. I saw some negative reviews but for some reason I trusted Tom. Tom spent hours on the phone with my Husband also. Move went great. TJ and his entire team were awesome. They asked about all of our sentimental items. What was very important before they started. Jim kept in contact with us and all our items were delivered in a timely manner. We got notified when out items were load, 48 hours out and then the night before. Nothing was severely damaged. The few things that were scratched George took care of. I’d personally recommend George, Tom, Jim, and Dawn and the entire Cali REelocation team to anyone looking for a moving company and Tom deserves a raise!
Do not use this company.
I regret using this company, and I hope my review might help save someone else the stress, hassle, poor service, and broken stuff that we have had to deal with.
We moved from C.A. To N.C. In our search for movers we contacted many companies and this one had the lowest price. However, when they showed up, the price doubled. We did have a bit more stuff than we expected, but not that much. Once they have your stuff loaded and getting ready to leave the state, you’re kinda stuck. They guarantee to have your stuff to you within 30 days, but when it’s late, they say, “we promise to get your stuff on a truck within 30 days.”
Their communication and follow through is terrible. They say they will call a few days before they arrive, but that call never came. They also said they would call a few days before delivery, again that call never came, and they called the day of and said, “we’re here”.
Every single box we had was smashed, or broken, some so badly that the box completely ripped open and the contents fell out. We are missing many items from small kitchen appliances, to a full box of baby clothes. When the delivery truck pulled up and they started to unload our belongings, they dropped my pellet smoker off the back of the truck.
All of our stuff was packed in a house that had monthly pest control. We never had a single cockroach, but now that we are at our new home, we have opened the boxes that weren’t already smashed open, and they are all full of cockroaches.
We also received some other people’s stuff mixed in with ours but we told the movers to take it. I’m sure a lot of our missing stuff ended up in some other state.
They will probably reply to this review and say that they did a great job and to file a claim for any damaged stuff, but don’t believe it. Please please please, go with a different company.
Avoid - Falsely Overcharged.
WARNING: This company is OUT-OF-SERVICE per USDOT#3192271 as of 9/6/19, and they have changed their name to "Moving Relocation Systems" since.
Every 1 star COMPLAINT here is TRUE.
RED FLAG #1
We recently used them from L.A. to Chicago in July/August. First of all, when making our reservation we spoke with TOM who seemed nice and assured us that they have dedicated trucks and were not a broker - we believed him. He said we would receive a call 4+days prior to our pick up date to confirm our inventory, pick up date, etc. NOBODY EVER CALLED. We had to call them 2 days prior to our pick up.
RED FLAG #2
During pick up, SAM KHALIFA persisted to tell us that we needed 1800 cf of truck space. We moved from Chicago to L.A. a year before and only used 1200 cf so we knew how much space we needed on our return. SAM forced us to pay the additional charges for "1800 cf" even before the truck was loaded. He also left prior to the truck being loaded and never came back. Once the remaining "local" hired crew were done, they said they could not tell us how much cf we used in the truck.
RED FLAG #3
During loading, the crew had dropped 6+ stacked chairs on top of me, my husband, Sam and the mover himself, causing damage to all of our dining chairs. The crew assured us these would be repaired while at their loading facility (in Bell) prior to being shipped out to our final delivery location. FALSE. Our chairs arrived untouched and damaged from the fall.
RED FLAG #4
The whole entire time, SAM kept insisting we write him a positive review. Over and over again. We called him later in the day to reconfirm the chairs would be repaired and after he assured us they would be, he again asked us to write a positive review.
RED FLAG #5
During delivery of our items in Chicago, our items were delivered by "Roadway Moving" - a third party freight company and NOT a direct delivery truck of "Cali Relocation". So, Tom lied during our reservation calls.
RED FLAG #6
Also during delivery, the foreman had to use a porter truck to be able to unload our items at our place. He rented a U-Haul truck that was 26 ft long, our items had about 5 ft space to spare at the back, so doing our measurements we only calculated 1240 cf (as we initially knew). So, SAM, TOM, JIM, GEORGE, DAWN --- we'd like you to respond to our complaint and email. At this point your company has showed no integrity or honesty. You are aware about Sam's cockiness yet it seems to be a common experience here.
RED FLAG #7
A bunch of our stuff arrived broken. We are glad we purchased additional independent insurance. But CRS only offers 60 cents/lb - NEVER use this default with any company. Items that were broken:
- (2) filing cabinets whose wheels are bent beyond repair
- Patio furniture with metal legs bent
- Various boxes arrived SMUSHED
- Dining chairs damaged at pick up that were not repaired
- Dented stainless steel trash cans
- Broken XL outdoor planters
For all else reading this, DEFINITELY TAKE HEED IN ALL OF THE WARNINGS. Use someone else who will be HONEST.
Moving.
Cali Relocation Systems was the best moving company I've ever hired. I'm retired military and I've moved A LOT. I've used all of the major van lines. I was going to use them again but this time I was the one paying the bill. On past moves the military paid. I never had to worry about the cost. Tom was the first person I spoke to (he called me as soon as I put my information online) he wasn't pushy, was very informative about the difference of a carrier and a broker and their DOT profile. I did see some concerning reviews but Tom gave me a good feeling. I spoke to 4 other companies and California Relocation Systems wasn't eh cheapest but Tom is also ex-military so that helped. Customer service was exceptional. Dawn and Cindy kept in contact with me and Jim answered the phone after midnight the night before the move when I had some last-minute questions. The day of the move Anas and his team showed up when they said they would. I heard from him about one hour prior to arrival. He had 6 guys that were ready to rock. He even brought be a cup of Joe from Starbucks. All around great experience. George gave me expedited delivery to Albuquerque. The guys didn't offload the truck. The same crew met me at my new home. They set up all of my beds, my dressers, tables and even helped my daughter with her dollhouse. Thank you so much for all help guys!
Move from California to Texas.
Sam and his crew were very much on time and hard workers. There are making a real effort to keep everything packed as tightly as they could.