On this page you will find reviews on the company Canadian Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Canadian Van Lines – 2.9 (calculated based on 28 reviews).
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Move Toronto to Montreal.
The movers arrived on time but I had 5 more boxes than I had told the moving company, my price quoted increased $140. It took only 1.5 hours to load the truck .I was told if I did not want to pay the extra I could leave the boxes there. I had no choice but to agree to the extra charge. The next day again the movers were on time to make the delivery. I had paid already in my quote a stair charge ( 2 flights) of $150 . Apparently a stair charge is by the steps, this was never mentioned , never talked about yet they claim they have it written down as 14 steps . So my choice once again was to pay another $150 or the drivers would carry the delivery up the 14 steps and leave it there. They were unloaded and delivered in 1 hour.
I have dealt with many moving companies and this one is the worst ever. I strongly recommend you shop around.. They do not work with their customers and when they have you in a take it or leave it position they will jack up your price.
The worst moving company ever.
We moved with this company in July of 2015 they gave us a firm quote and then upon arrival which was 12 hours late jacked up my price claiming I lied about my contents by 2000.00. They had the exact boxes and items when quoted on the move. My furniture arrived from Brandon to Medicine Hat 6 weeks later only after many phone calls and threats of legal action. They blew a tire in Swift Current and had the balls toncall me and ask me to pay for the repairs. When they first arrived at my place they backed into my complex and broke an axel on their trailer where they loaded my belongings onto. They toke that trailer to a repair place where it’s at for six weeks. They had refused to pay for the repair bill with the owner meanwhile all my content s sat unlocked in a unsecured lot for six weeks. When my furniture finally arrived I had to arrange for other people to help me unload since only the driver came with the truck. When he opened the trailer everything looked liked they just had thrown things in nothing was packed properly nothing was wrapped furniture was gouged our TVs smashed custom made furniture totally destroyed it was a move from hell. I got the owner Jamie on the line and he just laughs at me and says good luck with getting a claim out of him because he canceled my insurance that I had with the move. Thankfully I had great home insurance with TD. My son went to their office in Aldergrove and what he found there was that they were located in a place where they sell used furniture so I personally believe that a lot of people’s stuff ended up their. A lot of our stuff that we had never arrived so I believe they took things they wanted tools were missing. Had I not persisted likely all of my stuff they would have kept.
They canceled the day before our moving day.
Worst experience ever. At 8 pm on Monday they canceled us, when our booking was on Tuesday morning. And we also had the movers. They canceled everything at the last minute, with a short and cold email. We are stuck in Toronto, having trouble to find a last minute truck and filling it by ourselves to go to Montreal just on time for our first day at our new work place.In brief, it's the nightmare of all moves.
Moving Review.
We recently used the CANADIAN NATIONAL VAN LINES for moving to Ontario.
Prior to actually finalizing the deal, everything went smooth. We determined the pick up date and movers came early.
We showed what needed to be loaded. We've packed a lot of boxes, but we're not completely finished packing. Movers started to put stuff into empty boxes to get everything loaded. They were rushing and not paying attention. I've advised to take it easy on certain items and they were good for a small period of time. Movers had many blankets to wrap around TVs and other items. However, when moving furniture the floor (Laminate) got scratched and the entrance door dented, they didn't seem to care about it.
Prior to booking, we were informed that it would take 7-12 days from the pick up date, so we booked the flight closer to the promised date, however, it took 3 weeks for items to arrive. We tried to get our items sooner and they accommodated us for the whole one-day, so we (single mom with 2 children and 1 baby) lived without our items (especially baby stuff) for some time.
At 5 pm (1 hour before their office closing time), we get a call saying we have to pay (eTranfer, cash or bank draft) the full amount in order to get our items unloaded the next day. We tried, but weren't able to e-Transfer the whole amount due to its daily allowable limitations. We tried to do a second e-Transfer the following day, but it didn't go as banks allow a certain limit to be transferred within 24hrs. We did not know this. I believe it depends on a bank account type.
Anyways, the movers came the next day a requested for the outstanding amount to be paid and to sign that all boxes are in good condition prior to unloading. We were advised, if movers wait more than 15 min, they would charge a waiting fee and that the rest to be paid immediately.
When finished unloading, the furniture was damaged, somehow the couch got a sharpie markings on it (was wrapped in plastic by movers when picked up), a big aquarium was broken (glass shattered, the box had big letters on it glass, fragile), some dishes were shattered, boxes looked like they were thrown around and had holes in them. We picked up brand new boxes and some used boxes, but made sure there were no holes in them prior to packing. 2 glass doors of our wardrobe went missing. The office chair wheels were missing. One box (number 78) was missing.
To this date we still haven't seen the invoice from this company.
We weren't expecting this type of service from a "Supposedly well establish company".
Canadian Van lines.
Just happened to see these reviews which brought back memories of my experience with them in 2014 and my complaint filed with the BBB. I contracted Canadian Van lines on October 17 to pick up and Deliver the contents of my fathers house from Digby N.S to St, Catharines Ontario, I was debited a credit card down payment of 1600 dollars. The intent was to make delivery of these goods within a reasonable amount of time and was told initially within 12 days.It is now November 23rd and I have not received the goods or been told where they are being held . I have yet to receive a firm deliver date. Unknown to me at the time of pickup the company subcontracted a secondary firm to collect the goods in Digby after arriving 4 hours late and supposedly transport the goods to their Lively Road warehouse in Sackville for a later pick up to ST.Catharines. This company through a three way phone conversations to Canadian Van lines and I threatened to sell these goods for failure of payment for their portion of the move. According to Canadian Van lines this was apparently resolved by the two parties. I have been given numerous excuses as to why this delivery has been made by many parties in the company who all claim to be managers or directors of the company. These range from illness of the drivers to breakdowns of the vehicles, I have also been promised compensation for the delay. I have not been able to confirm the location of the goods as they have told me they were in their Lively Road location in Sackvile . After sending a representative to the facility to meet their agent who they assured me would be there he found no one at all. The representative was able to contact the initial mover via a phone number at the site who could only say that he had the goods and they were "safe" but was not willing to disclose the location of the warehouse. As of this moment I am again waiting on another call "tomorrow"to confirm another supposed delivery date. . This ended up to be over year and only after I paid the holding company to move my goods without any additional compensation or reconciliation from Canadian Van lines. Much of the goods were damaged due to storage and handling. The company" is a sham!
Out of Business!
This may be premature, however, I am not finding Canadian Van Lines on line, nor are any of their phone numbers that I can currently find listed in service (1-800-997-5898; 204-201-0591 Winnipeg; 604-648-8661 Vancouver; Coronation Van Lines has two numbers that two of the numbers listed are assigned to an individual now and 604-336-7546 is not in service). Could this actually be the end of this company that owes so many people and businesses great amounts of money?..That have lied and deceived so many people?..That operate as unfair as a business possible could?!! I certainly hope so and I hope that my efforts over the past 15 months, and the efforts of so many others, have all contributed to James Mahama and Bakari Usseni and their business, Canadian Van Lines, collapsing! You reap what you sow!!
Move by Canadian Van Lines.
These guys are scammers and liarss. We moved with them July 2015. They were late picking up by 12 hours then they wanted 2000 more claiming we understated how much they were moving even though they were given a full detailed list of what was being moved. It took them 6 weeks to deliver our stuff from brandon to medicine hat. It was only delivered after our son paid their one man off ice a visit. He was told to leave and was threatened with physical violence by Jamie Johnson the same idiot that I had been dealing with. After a 45 minute conversation on the ph with my son which was not pleasant to say the least they finally realized it would be in their best interest to deliver our stuff. Our things were finally delivered all damaged to the tune of $50,000. Their office in largely was located at a used furniture auction warehouse where likely much off the furniture that they didn't deliver to customers were likely auctioned off. These people need to be investigated and charged with fraud. None of their offices listed on their website exist. They are all phoney. These guys should be put out of business. Not one item that they delivered was wrapped everything was thrown in drawers with clothes dumped out. Not one peice of furniture came undamaged. Our insurance company basically wrote everything off nothing was salvageable. These people are disgusting crooks and should be avoided at all costs.
Unethical, inprofessional movers.
Almost a year ago we hired this company to move our stuff from Canada to US. After 3 months listing to their lies and tolerating their unprofessional behavior we decided to rent a U-HAUL to bring our stuff ourselves. They promised to refund us in a month but after nine months they haven't honored their promises yet.
If you are planning to hire a mover stay away from this company.
This company is nothing but fraud and is run by one person from his living room. All addresses they have on their web sites are fake. I have personally check their Manitoba office; it doesn't exist. There are several legal cases against them in BC court (check this link: https://justice.gov.bc.ca/cso/esearch/civil/partySearch.do); type in "Canadian Van lines" in the "search box" you will see a list of allegations. Also if you search for "Coronation Van line" you'll see more. (You can see the list of court cases in the attachment).This company used to operate under the "Coronation Van line" before 2014. Because of flatulent practice and so many allegations they have changed the name of company. But their bank accounts is still under the old name.
They may offer you better deal than other movers, but they'll take your money and will never do the job. STAY AWAY FROM THIS COMPANY!
Stay away from this company.
This is the update of my review on Dec 2, 2015.
I removed my posting because they promised to pay my money back in January 2016. Since they broke their promise and did not refund me, I re-upload my review in Feb. This week they called me and threaten me that they were going to sue me. Not only they have taken my money and didn’t do the delivery, but they are asking for loss of revenue because of my review about them. Please be careful and don’t be trapped by these unprofessional people. Read other people reviews to see what kind of company it is. This company doesn’t have a physical location, trucks or any employees. All the addresses in different provinces you see on their web-site are fake. Phone numbers are also fake and all are diverted to one person, James! Be careful for your own sake!
Dec 2, 2015 posting
We are taking this unprofessional moving company to court. We hired them in July 2015 to move our belonging from Canada to U.S. and pay them fully upfront. After lying to us for 3 months about when they would do the shipment, last month we decided to do the moving ourselves by renting a U-HAUL truck. They promised to refund us within a week in Oct 2015. But after a month they haven't done that. We have retained a lawyer and are taking them to court. This company is run by James, a professional liar, and two more people who tell you lie about everything. If you heard the name of Stephan and Greg, run and don't trust them either. They don't do the service and steal your money. They always ask for upfront payment and once they have your money them won't return your calls. If someone want to know more about these people I am willing to share my experience with about this company.
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Great Move - Very Pleased.
Great set of guys, did a really good job packing up my condo, called CVL with 3 days notice.
Truck arrived in time, they unpacked my contents n positioned my furniture for me.
Office kept in touch with me throughout, making sure nothing was left behind.
My sister recommended CVL and James the Manager.
Would use them again. Great customer service, very professional.
Very Pleased.
Moved me from Dallas to Vancouver. Had the packing service which was carefully done, friendly crew. They hauled my contents the next day, again it went well. Had my contents in Vancouver on the 14th day as scheduled, just finished unpacking and all seems to be well. The best move I've had so far. Will recommend to family and friends.
Thank you to James, Grant and rest of the crew members.
- Hillary.
Unprofessional movres, professional liars.
We are taking this unprofessional moving company to court. We hired them in July 2015 to move our belonging from Canada to U.S. and pay them fully upfront. After lying to us for 3 months about when they would do the shipment, last month we decided to do the moving ourselves by renting a U-HAUL truck. They promised to refund us within a week in Oct 2015. But after a month they haven't done that. We have retained a lawyer and are taking them to court. This company is run by James, a professional liar, and two more people who tell you lie about everything. If you heard the name of Stephan and Greg, run and don't trust them either. They don't do the service and steal your money. They always ask for upfront payment and once they have your money them won't return your calls. If someone want to know more about these people I am willing to share my experience with about this company.
Awesome.
Hired Canadian Van Lines are to move from Whitehorse to Ottawa, my company for the move so I had to tender in three quotations CVL was not the lowest but the service promised and history with my company won them the move. The guys were very pleasant, showed a gebuine care for my furniture. Delivery was on time. No damges. A good service, Im greatful .
Received a Very Good Service.
Moved from Swift Current to Winnipeg,firstly I received a competitive quote then added the material and packing service, the communication from the customer service was good and detailed. I was very happy about that. The movers came a little early, they were very nice and polite and run me through the procedure. they began packing at 8am, non stop till 5pm. Came back the following day to do the loading. The furniture was treated very well, shrink wrap and blanketed. Two days as promised I received my contents in Winnipeg. Bought them pizza and drinks as they offloaded. Overall my move went very well and have already recommended the company to a friend and family member. Thanks for everything.-Claire Shultz.
A Million Thankyou's.
This company saved at the very last minute, I was let down by another company who failed to show. My neighbour Canadian Van Lines, the customer service responded very well, they price matched the other company which was very ethical of them.
They deployed a nearby team, who I must say were absolutely brilliant, they packed my 4 bedroom Calgary townhouse within 4 hours.
My contents were delivered to Salmon Arm the next day, offloaded, nothing broken.
Definitely recommend. Thanks to James, Carolyn, Greg, Martin and ?