On this page you will find reviews on the company Cita Van Lines Inc from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Cita Van Lines Inc – 1 (calculated based on 2 reviews).
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All My Possessions are Now Gone
I hope you read this before you have hired them. Overall I had a terrible experience with Planet Van Lines of 109 S Kings Hwy, Myrtle Beach, SC. Firstly, they are using the DOT number of Cita Van Lines Inc, DOT 2957415, MC 2708, of 180 Ne 12th Ave #16b Hallandale, FL. That shouldn’t be allowed.
Whatever they ‘quote’ you, increase it by at least 50% to 100% and add four weeks because that ‘quote’ they provide is not real. They are providing you with a template with example figures that do not apply to you. The moving company only goes by the text and not the figures on the quote. Every figure that looks fixed, they tell you is fixed, or you thought you negotiated as fixed, they immediately add a text clause in the contract to negate their quoted figure. When they tell you to not worry about it, you should worry about it. When they state in the contract that this is a “This Is A Full Service Professional Move”, it is not.
Here are some issues you will encounter:
-At the pickup the ‘adjusted’ total amount will be over 100% their ‘quote’, and they will blame you for it. They intentionally under-estimate the volume needed for your move and avoid discussing the separate extra charges for stairs, shuttles, or having a driveway. They filled in figures as if fixed that preempted the text, but they do not. These are stereotypical salespeople providing the space estimate that have no accountability for the accuracy of their actions. You will end up paying dearly for it.
Regardless of what you negotiate, they will end up charging extra $10.72 per stair, an extra $7.13 per cubic foot for their under-estimate mistake and errors, and a $1,500 shuttle fee because they refuse to drive to your location with the real truck (basically charging you for a $100 U-Haul).
After that there is little to no communication, and when you do call they screen their calls. Their customer service puts you on hold, and then returns with no information almost every time. They always say they will call back, but don’t. They blame some ‘dispatch’ person that is not allowed to speak to you. I had to call from several numbers just to get someone to pick up.
Just to get me off the phone for a few days they twice told me a driver and date my belongings would arrive, and both times were a lie. They avoided me for days after those (no answer). The driver information they provided me was fake, and he said he did not have my belongings (because he likely was not a driver).
They have a separate number that called me back on the pickup day though, and its caller ID came up as ‘’Better Bus Buru” from 208-994-3154.
But my belongings are now four weeks late, I have filed a complaint with the FMCSA and BBB, today I will file with the Florida Attorney General, and have to file a police report now. I’ve likely been scammed and need to file an insurance claim.
AVOID AT ALL COSTS !
This company also operates as Planet Van Lines which is shadowed in South Carolina. I URGE YOU TO LOOK UP THIS COMPANY ON THE BETTER BUSINESS BUREAU BEFORE USING THEIR SERVICE !