On this page you will find reviews on the company Coast 2 Coast Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Coast 2 Coast Van Lines – 3 (calculated based on 14 reviews).
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Scam--Horrible Customer Service--Liars
I should have checked the previous reviews. Same problem as other 1 star reviews. They provide an estimate, then they say they will beat other estimates by $500, I provide the estimate, and then Sharon the Sales Person and Justin the Manager/Owner all of a sudden come up with a ton of excuses and some other options but none are real. Then they send a new estimate for more than $4,000 more. But I'm told Justin will call me back, no callback, I have his cell phone no calls, nothing but avoiding my calls.
This is not a reputable company, they lowball you and then do not honor their quotes. They bad-mouth others.
CALL 911 before you call Coast2coast
Your worst nightmare. After going over estimates for hours with [NAME EDIT], taking pictures of all the items to be moved and a third estimate double what the first one had been, [NAME EDIT] sent me a contract for $3600 to move patio furniture, boxes, The bedroom set, paintings , from New York to Jacksonville and giving Coast to Coast, $1000 deposit . They sent a truck, loaded my stuff, and told me unless I gave them $9000 I could get my stuff out of a dumpster in Scranton Pennsylvania . Lost everything
Terrible experience with their carriers - scam alert!
We had a number of problems with H&M Relocation (a choice sub-contractor for Coast 2 Coast) during the first leg (pack/load up) of our move from Colorado. We continued to have problems with ASAP Van Lines (another sub-contractor) for the delivery and unpacking leg in Washington. Since our contract was with the broker, Coast 2 Coast, I hold them ultimately responsible for the loss of several valuable items and careless handling of our move. At the end of the whole nightmare, Coast 2 Coast indicated (and provided supporting evidence) that H&M would refund us an erroneous fuel surcharge in addition to compensating us for their subcontractor’s unreasonable shuttling demands and exorbitant, borderline extortion level charges at delivery. After this communication, Coast 2 Coast ignored all additional attempts to contact them to help us recover this refund with H&M. All attempts to contact H&M have also gone without response. A Coast 2 Coast employee claimed to be close personal friends with the owner of H&M; I can only assume the two companies are bedfellows in this scam of a broker/contractor arrangement. In total, our moving expenses were more than double what was quoted, and promises of refunds were simply tactics to get us to pay the outrageous charges. It would have been more cost-effective to sell all our 5-bedroom-home belongings and purchase new items than to pay what we paid with Coast 2 Coast and endure the headache of this lingering debacle.
Completely dissatisfied
Contracted with coast 2 coast to move me from Stanwood WA to Palm Bay Florida. They contracted LA transport to pack and ship. First when the arrived 6 hours late the crew didn’t know they were packing my house. At midnight they finally finished. I paid $1500 to expedite drop off in 7-9 days, again LA transport said only after I called them 7 days later to get a drop off time that my household had not even left WA yet. Now no one will call me back and they said I would have my stuff within 21 days. I am fuming mad and will continue to flood their e mails and website with pictures of our contract. Oh BTW salesman was [NAME EDIT] and manager was [NAME EDIT]. Will never do business with this company again. Also trying to charge almost double of what they quoted. We will see what judge [NAME EDIT] has to say about that
California to go Carolina
After talking to several companies, I chose to work with the crew who had I trusted the most. Thru the entire process I had been updated constantly, which is all I wanted. Price was just right. Not to low like those fake companies and not to high either. My 4 bedroom house was packed fully and loaded carefully. Thanks so much everyone
Unprofessional and Fraudulent
DO NOT USE THIS COMPANY! This is the absolute WORST moving company I've ever experienced. Coast 2 Coast Van Lines were to deliver my furniture July 23, 2021. The delivery contractors were completely unprofessional and immature. They left my mattress outside on the ground for hours, even though I asked them to take it in the house. They threw someone else's boxspring on the ground, on my flowers. They mishandled boxes that clearly were marked "glass" or "fragile", resulting in tons of broken glass. They didn't put the boxes in the rooms where they were supposed to go. They damaged my new construction walls. They broke my expensive glass nightstand and dresser. They broke several other items. I had numerous items missing. And they went throughout my property recording, without my permission. I contacted the company and they stopped answering my call. A woman name [NAME EDIT] called the next day and advised me to send her pictures of all the damage. I did exactly as I was told and sent her pictures of everything. It's been over a month and I haven't been reimbursed. I've contacted [NAME EDIT] several times, to no avail. This company is unprofessional, disrespectful and doesn't care about your property. Avoid Cost2Coast Van Lines at all costs!
Worst experience of my life!!!
NEVER use this company EVER! We were charged 12000, it took the 21 days to get our items delivered to us. We had to call probably over 20 times, to get a day or arrival which we were never given, and just told new lies every time. The movers that delivered our items were the most unprofessional people I have ever come in contact with. They complained to us over and over about how hot it was and that our furniture was so big. Every large piece of furniture was damaged!! Two items including washer and dryer were never delivered. They left trash all over our lawn, including water we had provided for them. They left two large couches outside because they said they would not fit with the legs on but then never removed the legs. We had to get neighbors help us move the items the next day and they fit in with the legs still on!! They clearly did not care AT ALL about doing a decent job.
BE AWARE, because the company will not explain this to you. coast 2 coast van lines is only the company that contracts with vendors who then move your items. We had to pay money to coast 2 coast van lines, The vendor that picked up our items and the vendor the delivered, by the time it was all done. Because they contract with different companies, your items will get loaded and unloaded at least three times before it even gets to you and it will be put in with other peoples things so they will most likely lose some of your items.
Every time we have called the company they just make excuses and refuse to help in any way. We are filling a claim, but I highly doubt we will every get retribution for all the damage caused to our things.
I cant explain to you how traumatizing this whole experience has been, such a great way to start a move to a new state.
It has been 25 days since our mainly broken items were delivered. We reached out to coast2coast van lines as that is what the vendor coast2coastvan lines contracted with, century north LLC told us to do. We spoke to Coast2coast four days after delivery, as that is the first time they took our calls and they told us they would work on getting some retribution to us. We still have heard nothing. We have called them several times, every time they say we are working with the vendor, and we will call back. Then we were told to file a claim, and submit documentation which we have done several times, and they continue to say we have not received it. No attempt outside of one phone call which took place over three weeks ago, where tom said he would work on getting some money to us for all our broken items, has been made. There has been no retribution received, please never use this company, they are full of lies, spare yourself the heartache.
The worst moving company
Liars,cheaters,thieves. They gave us an underestimated quote to get the job. We told them exactly what we we moving. They took a deposit, agreed to a date, and the night before, called to postpone the move by a day. The truck showed up, and the 3 guys started to load our furniture. After a couple of hours, they unloaded the truck onto our driveway and told us that another truck was coming in 20 minutes to load up and take our furniture all the way to our destination. An hour later, the same guys come back to load our stuff. This time they had other furniture on the truck. They loaded our belongings and said they were going down the turnpike to meet another truck to transfer our furniture and deliver it the next day before noon. We weren’t to happy about our stuff getting handled the extra times, but we were already a day late and the furniture was already on the truck. We were about 5 hours behind our expected departure time and drove 9 hours straight to a hotel so we could drive another 5 hours the next morning to meet the truck. Along the way, Hannah, of Coast2Coast started hounding us for payment. We also found out that our load was split up because they couldn’t fit it all on the truck since they were moving multiple jobs at the same time. I spoke to the dispatcher and ask him if he split my load, and he says, “no, just the generator and a mattress.” I said to him, “ So when I ask you if you split my load, the answer is yes!”. The nightmare continues. We agreed on paying them a large portion of the job since it was on its way. The truck never shows by noon. Hannah tells us between 12 and 2. The truck never shows. The driver calls and said he’s in traffic, they’ll be there between 10 and 10:30 at night. At 10:45 we get a call that they’re coming in the morning. But they won’t give me a time. The truck finally shows up at 11, and we realize that there’s a lot more then the generator and mattress missing. There’s already one broken piece and a nice scuff on my leather couch. So, we wait for the next delivery, promised to us the next day. Sunday, no show. Promised for Monday, no show. Tuesday morning, afternoon, by 10 PM, nope. Promised for Wednesday morning, no time given. 10:30 the truck shows up, and they’re asking me for final payment before they’ll unload. They open the truck so I can see if they have everything, and they didn’t. Not only was stuff missing, but they didn’t cover any mattresses or box springs with covers that Hannah personally assured me they would have. The mattresses and box spring were destroyed. My California King Size Nectar mattress was soaking wet. They obviously transferred it during one of the rain storms we’ve been having. They broke the leg off of my kitchen table pedestal and the leg wasn’t even in the truck. An 8x10 rug was wet and filthy. A wooden office cabinet was broken. The bottom of a Bombay chest was broken. And a $1700 recumbent exercise bike was missing. So, Hannah is insisting and demanding full payment, or they won’t unload my broken stuff. She’s also threatening me with late charges and storage fees. Imagine her not being able to wait a few minutes for payment when we waited 6 days for trashed belongings. She insisted that we pay and just put in a claim with our insurance company for the loss and damage. No skin off her nose. All the while making it seem like they had no fault and we were just complaining. My wife was in tears. The leg of my table is probably with my exercise bike. They are not a moving company, they are a broker who hire out to a third party. They are are the worst company I have ever dealt with. They have no empathy or care about you or your belongings. All they care about is getting paid. Do not hire these clowns. You would be better off buying a donkey and moving yourself. If I could give negative stars, I’d give about a million.
Guys were great!
The whole team from start to finish did an excellent job. On time, didn’t break anything, and most importantly didn’t play any games with overcharging me! (I was most worried about that)! I read so many reviews before contracting with them! Movers were hardworking and very professional. Would highly recommend to anyone moving out of state!
MY MOVE
This guy's where exelent from begining to end i will recomend them to anybody if you really care about there furniture
Moving out of California
I can’t say enough good things about coast to coast Van lines and their affiliates. They ended up contracting with 24/7 logistics out of Sacramento. I ended up booking an entire 26 foot truck. It took six hours for the crew to meticulously wrap and protect all of our furniture and play the most amazing game of Tetris I’ve ever seen to fit it all in the truck. And then took them about a day and a half to arrive at her new location. From there it only took two hours for two men to unload the truck. This is the best moving service out there.
My recent move to Florida
Best company around hands down. Jen was with me from start to finish and the guys that came out and did the work were awesome! I totally recommend Coast2coast for long distance moves. They take the stress out of the equation which makes moving into a new state way easier. Thanks C2C!
Great overall experience
It all started with the sales team they were very efficient and really overcame all the moving parts I was dealing with.I was very nervous bc of all the horrible moving stories you hear.once the crew arrived I was at ease with the level of professionalism they showed.I will never use another moving company again. Thank you coast 2 coast for making this a great experience
Professional and Affordable
These guys were amazing! They were available with short notice (2 weeks) and made light work of our move! They all wore masks, had uniforms on, were polite and very professional. It took about 6 hours to get everything out of our house and onto the truck, even with us following them around cleaning the carpets after they cleared each room. Moving during the pandemic proved to be a massive pain in the butt, but if we had to do it again I wouldnt hesitate using them!