On this page you will find reviews on the company Continental Moving & Storage, LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Continental Moving & Storage, LLC – 3.9 (calculated based on 50 reviews).
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Great Work !!
Continental Moving & Storage and his crew were amazing. They were one time, diligent and precise with how they packed and moved my items. They had all the tools necessary and did a great job. I have used other moving companies and never had a great experience as I did with Continental Moving & Storage from start to finish. I would definitely recommend them.
Great Movers !!
Our moving team showed up 15 min early and done the whole packing process in 3 hours. I couldn’t have imagined a better experience or a more committed team of movers to help me. All my stuff was delivered in perfect condition. Thank you so much for great service highly recommended.
Good Job!
Excellent moving company! The team showed up on time, moved all of the furniture with care, and were quick. They put all of the furniture exactly where I needed it and were very careful with the delicate pieces. They’re not too pricey. Highly recommend.
Great Movers!!
It's difficult to overcome the shifting anxiety. I was supervising the worker's work and also telling them about few belongings. They were humble and professional. The work done just on time with no damage. Thumbs up Continental Moving & Storage, great work done.
Great Experience !
The Continental Moving & Storage help in transportation of all the belongings and luggage without letting it get any harm and damage. The workers help you throughout the moving process which is the best plus point. Highly recommended.
Good Move !
They've got the amazing, cooperative staff. Who worked hard to move it all. I enjoyed their service very much. Each penny you pay them is worth it. Despite having very decent rates too, best services providing company. I highly recommend Continental Moving & Storage for their world best services.
Customer Service is non existant.
I contracted with Continental to move my belongings from Denver, Co to the Florida Keys. When I had questions prior to signing the contract every question was answered to my satisfaction. When the time for the actual move came it turned out that everything I was told was WRONG. I was told 1 truck 1 driver and that my stuff was to stay on the truck that loaded it until it was off loaded at my new house. When the driver showed up with as little truck I asked if this was the truck that was going to Florida I was told no my stuff was going to a warehouse and get loaded into a larger truck the nest week. I wasn't happy but there was nothing I could da as my house was closing the next day. When my stuff finally arrived (after being told that the large truck could not be driven to my house and I would have to pay an additional 500.00 to pay for another truck and the labor to transfer mt stuff to the new truck. This was complete BS as there is no reason that a full size moving van could not make it to my place in the keys - the driver simply was lying - but again what could I do)I was missing several items. When asked about the missing items the driver said that he left them at his last stop in Orlando and that he would get them to me the next weekend. This was April 18,2019. Needless to sat the stuff never showed up. After several months of trying to deal with the mover I got back in touch with Continental and talked their customer service e reps. none of this did any good until I posted a poor review like this one on yelp and then I was contacted by Ryan. Ryan made some excuses. but did locate most of my stuff in storage in Colorado - he even sent me a picture of my stuff. This was in July, 2019. Unfortuntaly he left the company right after this but he did give me the contact info for the owner who I contacted next. He said that he was aware of the issue and was working on getting my stuff to me. In August I was contacted by one of their customer service reps who was going to work with me to resolve this issue. I was asked for a list of missing items and internet links to the items to show value. I did that and the missing items were worth around 900.00. In early October they offered to settle with me for 200.00 The stuff in the picture that the sent me was close to 500.00 worth of the missing items. I countered back at 1000.00 to help compensate me for all of my time as it has now been over 6 months since this mess started. I have yet to hear back from them. I think their policy is to ignore the issue until it goes away. Do yourself a favor and DO NOT USE THEM.
Good Move.
I had to write this because I want everyone to know what an amazing service I had from Continental Moving & Storage. Starting from the customer service when I was booking them, they completely guide me about the policy and everything first. They didn’t hide anything from me. Later on moving day, they were on schedule and packed everything safely. Every item was safe without any damage and no item went missing. They are honest and trust worthy. They assembled all the furniture in my new home and paint of the wall was not scratched. I will recommend them to everyone if someone ever ask me about movers.
Continental Moving & Storage (FLA) / American Home Relocation (ILL).
DO NOT ALLOW CONTINENTAL MOVING & STORAGE OR AMERICAN HOME RELOCATION TO HANDLE ANY PART OF YOUR MOVE:
April/May 2019 Continental Moving & Storage hired to move my son from Michigan to Texas for medical residency:
-Jim Miller was representative/Continental Moving & Storage. Seemed pleasant, helpful, knowledgeable during booking process. Later learned Jim Miller was fraudulent, full of misrepresentations, not at all truthful. Continental Moving & Storage sold our move to American Home Relocation. Both companies disregarded federal law several times during moving process:
-Jim Miller never mentioned working for moving broker. He even provided cell phone number to "Assure availability
throughout our move." We were told Continental Moving & Storage sold our move to American Home Relocation by the driver at pickup. I immediately tried to contact Jim Miller and of course he was no longer available.
-Pickup day new moving company informed us truck was almost full and there would not be enough room for my son's goods. Arrangements with Continental Moving & Storage was 15 foot truck, not shared per Jim Miller. Sales pitch; "The smaller 15 foot truck will help eliminate some of the costly tariffs."
-Pick up day we were told they would not move the dresser and other items; no equipment to do so even though the binding contract included the items.
-They wanted additional payment for televisions and other items as they were not in boxes and were too heavy. Jim Miller's instructions were to NOT put these items in boxes due to liability. We were to have boxes available, which we did. Again, all items were on the inventory list.
-Jim Miller also told me early in the process the inventory list “was really not that important unless this was something that would be helpful for us”. No mention of bill of laden nor the importance of this document until after delivery.
-When asked specifically about insurance Jim Miller assured me we had replacement $20,000+ included. Later we learned this was again not true.
-Original binding estimate quoted 3367 pounds. Had to pay for an alleged 5950 pounds or goods would be held hostage. This is for 1 bedroom apartment, single man, no dining room table, no appliances, ect… 2 tons of goods?? We disposed of 6 drawer dresser plus other items on pick up day. Had no other option as lease was ending day after pickup and we would then be out of the country for next 3 weeks. Jim Miller fully aware of schedule from inception.
-When Continental Moving & Storage was contacted day of move regarding difficulties we were told to contact American Home Relocation. Phoned American Home Relocation; not able to tell me if binding estimate would remain or what additional charges would be. Yet, they loaded the goods.
-American Home Relocation took goods to warehouse in Chicago. Original agreement was warehouse in Texas so we could phone warehouse and goods would be delivered within 24 hours. We already had our nonrefundable airfare and the dog's transportation booked.
-Movers put holes in the walls, damaged 2 dressers and a lamp. They crumbled the stone mailbox with their truck.
-They stole $5,000+ in items such as my son's gun case and gun.
-We chose middle bid of 3 movers. Binding estimate was $3,000 for the move. Forced to pay $5,200+ to receive delivery. Cost of the move, missing items, damages = $15,000+ in the end. We filed claim and were offered a slap in the face, $70 total with no explanation.
After being taken advantage of by these companies,
researching, and contacting our State Representative I have decided to move forward with formal complaints, as well as legal prosecution. DO YOURSELF A FAVOR AND DO SOME RESEARCH: Organizations who regulate and penalize moving companies include Federal Motor Carrier Safety Administration (FMCSA), Better Business Bureau (BBB), American Moving and Storage Association (AMSA) and The Attorney General's Office.
Tina Jerue
tinajerue@gmail.com.
Trust Worthy Moving Service !
The stress of moving is very high and it became more terrible if you not get the right movers. We are glad that we came across this company. They are easy to book and they facilitate you with tracked information. They make sure they delivered the stuff on time with no damage. They cost very reasonable. Really had a good experience. Recommended!
Excellent Experience !!
This mover's company had great workers team. My luggage contains mostly the files and certificate. They arranged them well in the cartons and relocate it with no damage to any of my belongings.
Good Job !
In all such matters you look for best or at least good. Ones who keep your stuff secure. My experience with Moving Company was bad before this. This is my first time with them. I kept a close eye on these guys and didn’t put any wrong paddle. Amazing Work!
Good Moving Service !!
Its my third visit to their Storage location and Man! This is something really good. They have a skillful workers and they guide you if you have any confusion. I think they trained them to perfection before hiring them. Really Amazed!
Good Job!
Very satisfied with this company. They were great and worked non-stop without any incidents or distractions. I do have a suggestion to the manager: movers may want to ask customers if they want their items and furniture wrapped in plastic. Several of my items really didn't need to be wrapped and found a lot of time is spent wrapping and unwrapping. I was also busy during the early part of the move, otherwise, I would've asked them not to wrap everything. No huge deal though. I highly recommend this team and company. Thank you.
My move.
Just an update. Here it is 4 months later and This company has not tried to rectify none of the wrong doing that was done nor are they accepting any fault. Please do yor research before hiring any scammers such as this company Continental or their co partners Leadership logistics. They stole all my valuables while my items were in their possesion. They get no stars in fact all negative stars. If this had happened to you from these so called companies please reach out so we can put a stop to these Scammers.