On this page you will find reviews on the company Direct Relocation Services LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Direct Relocation Services LLC – 4.2 (calculated based on 176 reviews).
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Fantastic, flexible and fair - helped us out in bind
I hired direct relocation to help my elderly parents move out of state. We worked with Jorde on our move, and he was amazing. We actually selected another mover initially, but had such a terrible experience the day of the move that we called Jorde right away to see if we could go with them instead. He got us set up for the next day, sent a very professional crew, and was very transparent about pricing. For a very exhausting and tiring situation, Jorde made it smooth again for me and my parents, and I am super thankful for it. I'd highly recommend this company!
Pickup furniture, etc. in Stuart FL - thank you Mike and Kenny
Yay Mike and Kenny!!! Moving is challenging! Thank goodness for very kind, helpful, positive and professional movers Mike and Kenny. They were there on time, even a few minutes early. Mike called early in the morning to confirm the pickup location and time. Once I spoke with him, I knew things would be fine. Mike was in charge of all the paperwork, assuring all items were marked, in addition to helping Kenny get things moved to the truck in an efficient manner. They worked with enthusiasm and concern for my "stuff" that I had sent to my new home in Washington, DC. I highly recommend requesting Mike and Kenny for a comfortable and efficient move. I passed their information on to a friend who is moving. Wish they were doing the entire move to DC!!! Thank you again Mike and Kenny. You both are 5 star workers.
Awesome Movers!
Mike and Kenny were wonderful - they went above and beyond to protect all my belongings, move everything out quickly and efficiently, and answer any questions I had. They even packed furniture I didn’t want anymore so that they could donate it. As a first-time mover and someone who was moving by herself, Mike and Kenny made me feel so much better about the process - I can’t recommend them enough!
Move from Miami to Virginia
Hard-working crew took and great care packing, loading and delivering my items. The Jorde worked and made sure move was smooth. Andrew, and Maria in the office were Very professional and helpful. Overall efficient and for a great price within my budget.
Bate & Switch movers
Save your time, money, aggravation and health! The staff in the Sunrise, Florida office ( Jorde, Andrew & Maria), might seem to be ok to work with in the beginning of your move--but BUYER BEWARE!!! The original cost of your move will continuously go up--and that's if your shipment is ever delivered! They stole all my possessions, never delivered anything and left me with nothing to my name.
I'm in the middle of a lawsuit with them. I had to hire a law firm to find out what they did with all of my valuable belongings. I cannot even move into my new home because they robbed me of everything I own! And, to boot, I had to be rushed to the hospital because I was traumatized by them so bad my heart stopped. Find another moving company that Allied represents.
Fast and Reliable
Move was great, they were fast and reliable. Make sure you know the cost of your move, it can change, but I would use them again. The worked with my schedule and stayed in contact with me during my entire move. Furniture did come back extremely dusty, and few broken dishes, but they worked and got me a refund for any damages! I will use them on my next move.
Attempted Bribery and Horrible Service
Buyer beware!!! Read the other reviews. I don’t know if this is their thing - their scam - their line, but these are the facts of our move. You’ll see many similar themes in other reviews, specifically of the manager, Andrew, lying and evading calls; the team promising dates and not delivering; and a history of saying the can “broke down.”
- DRS has a great sales team. They sell you a “white glove” bill of goods.
- Moving day was relatively uneventful, but they packed everything in a box truck and said they’d be moving it to a different truck to wait for a long haul driver, but promised the delivery would be here before Christmas and/or within ten days (read the fine print!!!!! It says 30 business days is their delivery window)
- Christmas comes and goes and no truck. No phone calls. We would have chalked it up to the holidays but then the driver calls. First, he says he has side swiped another vehicle and the truck needs repairs. No word on our property.
- The next thing we know, the driver is calling again and this time he has a flat tire.
- Another day goes by and the driver is calling and saying he needs us to WIRE HIM CASH for gas or he can’t deliver our stuff. Ladies and gentlemen, this is called extortion. He was quite literally holding our property hostage.
- Meanwhile, the manager Andrew makes like he knows nothing of this and says he’s on top of it. He concurs that we should not pay the scam/bribe/driver. He also has no solutions.
- Our next update from Andrew is that the driver has been fired but that our property is supposedly safe and sound in a warehouse a few hours from our home.
- Days go by. His story changes. Now, the truck is in a service station for repairs - still no word on our property. He claims not to know when the truck will be available to get to us.
- No offer of remuneration. No second van or alternative transportation to bring our property to us. No indication of damage. No legal support for the driver.
- Communication has been dodgy. They called our emergency contact listed in our file and said we gave their phone number. The story keeps changing.
- We have lived in two other countries and seven other states. We have used long haul services for many of these moves. This is by far the worst we have ever used. Nothing short of a scam, complete with shifting communication and plenty of liability loopholes in their contract.
Bottom line: buyer beware, buyer beware, buyer beware!!!
Slam Dunk!
When looking for movers, a professional, accredited company was what I was looking for. Let me say that I got that and more! Kenny, Mike, and Reiniel were efficient, timely, careful, and considerate.
They made the move in 2 days and kept me informed every step of the way. These guys really went above and beyond and now I’m fully moved into my new apartment!
I would absolutely hire them again.
Excellent service.
Mike, Kenny and Tre were off the chart AMAZING !
From my first contact ... Joe ... To the Quality guy ... Richard ... To the movers Mike, Kenny and Tre ... This has been an absolute GREAT experience ! We moved from Atlanta to Charlotte and it couldn't have gone better. I 100% highly recommend these guys !
Packing and Loading
This is a review for the packing and loading part of the job. The delivery has not yet been made so I cannot comment on that. Mike and Dave arrived on time and overcame a few obstacles to find solutions to complete the job of packing the loose items we had expected were going to be packed by them, but they had not been informed. They worked consistently the entire time and communicated well together. They were personable, but did not waste time, they were in motion until the job was done. They returned to retrieve items I found about 20 minutes after they left, and were completely professional about the inconvenience. They followed up with sending me a photo of the updated inventory showing the added items. They had a good attitude from beginning to end. It's hard work and I appreciate all that they did. Thanks Mike and Dave.
Terrible, broken items, lies, missing items
This company constantly misled me and lied saying my stuff was on the way. It came 4 weeks when I was originally told it would be direct. They did not wear masks. They swore at me on the phone. Caused over $4000 in damaged and missing items. Do not use them. They didnt even deliver it themselves. Another company showed up with a huge truck and another moving company name painted across their truck. They sold my job out to another truck company driver.
Amazing Job!
So happy I choose Direct Relocation Services for our move. They were on time, efficient, and considerate. They handled all my items as if their own. Everything arrived in the same condition it left. Micheal made me feel assured everything would go smooth and stayed in communication with me every step of thew way. I highly recommend this company for your next move!
I'D Give ZERO STARS IF POSSIBLE
DO NOT USE DIRECT RELOCATION IF YOU VALUE YOUR BELONGINGS!
I read the glowing reviews of this company, and contracted with them for my interstate move from Florida to North Carolina. It appears that most of the good reviews were for local moves, not interstate. As I was a moving novice, I learned all the things I would do differently when dealing with moving companies. This company is up there with all the horror stories you read. I could go on for 3 pages of all the things that went wrong. Some problems could be chalked up to “things happen”, however, the areas they could control, they did nothing to ease the stress of the move. I preface this by stating that the owner of the company, Diego, personally came to our home and assured my husband and myself that his company would do everything to ease the stress of moving, and when specifically asked, stated that he personally would take care of damages if they should occur. These are some of the things that occurred:
Pick up was fine, but they kept on pushing up the date of delivery kept on moving up until it was 2 weeks after the pickup.
We were told delivery would be between 1pm and 3pm. They started to unload at 8 pm, and was still unpacking at midnight.
At time of delivery, we knew that an expensive electric fireplace ($1200) that inserted into our media center was missing. We were told at the time of delivery, that the box was in the warehouse, and would be delivered to us on the next truck to NC. Three weeks later, we were told that the box was destroyed, and to file a claim with Moving Claims.
Weeks went by, and as we unpacked, we realized that other boxes were missing. All our dishes, pots and pans, and sentimental things that we had collected over thirty years. They did reimburse us for dishes and the pots.
Communication was very poor. They wouldn’t call when they said they would, and then a manager (Andrew) said that I call too much.
We paid to replace the fireplace, and we’re not reimbursed the money.
We filed our claim with Moving Claims, and a few days ago finally received the settlement offer, $50!!!!!!! This has been going on since the end of July. I appealed, and today, they offered $80 as the FINAL settlement.
Hope this review will help you in choosing a mover.
Direct relocation services
Do not use this company. Their very quick to take a deposit and want money on pickup. Things I told them not to pack they did because the driver had me do paperwork so I couldn’t watch them. I called November 3rd and told them I wanted my stuff delivered. On November 6th I was told I would receive my belongings on November 8th-9th. I’m still waiting and borrowing money from my son because I’m sitting on a money order for 462.00. I’m a disabled Vietnam veteran, they have my health in jeopardy having to sleep,eat and sit on an air mattress. I’m dealing with an attorney about this. Pretty bad a company doesn’t care about disabled people.
FL to NE.
I cancelled a different company to go with these guys because they said they could do the move in a couple days. My family and I slept on Air Mattresses for 5 weeks! The reason they gave: they didn't have any other moves going in my direction yet. I don't want to make this long rant - I just want to say that if you're a fellow veteran - Please stay away from these people - they are horrible.