On this page you will find reviews on the company Earth Relocation from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Earth Relocation – 3.5 (calculated based on 66 reviews).
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Low Quote to trap you. End up with a very high final price.
Worst moving experience ever! I have had 3 moves between US and Canada in the last 3 years and this was hands down the worst moving experience we encountered. The first 2 moves were a hassle like all moves usually are but I was given a service I was told I will be given for the price that was quoted. With Earth Relocation however, the price I was quoted at first was ~$1800, the price I paid was ~$4800. The amount I paid was more than the total sum of my previous 2 moves and the number of items I moved was the same (if not less) than what I moved the previous 2 times. I had to give up and pay the money because my good were held hostage with them. All attempts at trying to negotiate a lower cost were refused. Even when I offered to let go some of my stuff to reduce my cost they said that would end up costing me more if I try to dispose stuff that they were holding from me. Every step of the moving process was a nightmare. There was no explanation or no transparency on what services would be included in their initial quote. I know, part of is my fault too. I should have asked the questions. But because my previous 2 experiences were all handled so well by the movers and they were guiding me through the process I foolishly assumed Earth will do the same too. Here are some details on what additional cost I ended up paying:
1) They told me that packing service was included in my initial quote. Turns out later that as per their movers, there was a lot of packing material used so there was extra packing cost added.
2) The movers who came to pack my stuff, started packing all my furniture in boxes. I asked them to just put furniture blankets over them, to which they told me that this is a service they provide. Not even one mentioning to me that this is costing me money.
3) They do not come to review your furniture while quoting. They expect you to give them an accurate assessment on how many boxes I would need. During the quoting process the furniture I stated was the furniture I moved. In terms of the boxes I may have underestimated a few boxes. But this is where I expect them to come and review my stuff and tell me how much they would expect my stuff to be rather than expecting me to know. They are moving "experts" after all. When all was said and done, I was slapped with a higher quote stating that I had lot more stuff than quoted.
4) Earth uses a lot of other vendors to do most of their work so they don't have any control on what is going on with different phases of the move.
5) Even paying the money to them was a hassle. When I was booking earth relocation, they conveniently accepted credit card without any surcharges. But when the time to make the payment came, they again come back and say that there is a surcharge for credit card payment. Wire transfer ended up charging me extra money.
6) In my previous moves, the company that moved my stuff, accepted payment when they got the stuff to my door. They processed the payment and then moved the goods in. With earth it is like a hostage situation. They don't release your stuff till you pay them. I seriously question this. How do I trust that they would bring over my stuff after they take my money. I think it is only fair they come to my door step with the goods and take the money from me before they unload.
7) Finally, the custom clearance step also was made difficult. With my previous movers, the moving company came with me to the custom office (which you have to go anyways). They guided me there and they took all paper work they needed from me there. With earth, I had to go to their office first, pick up documents and then go to the custom office. Extra step that I had not done before.
In summary, I don't think this company has what it takes to move goods. Avoid this if you can. So much negotiation with them ended up wasting my time. The staff tries to sweet talk you but it is all a farce.
Satisfied with their service: USA - Germany.
Their services were above average as compared to my previous moves. and they seemed to know the international moving process well. Only issue was that they gave us a long window for pickup and showed up really late in the day but the movers were quick and efficient. I had minor scratches on my bedroom dresser and one desk but nothing major went wrong. The insurance company they work with got repairs approved and furniture was finally fixed after 3 months of delivery. That's all I have to say.
Serious service and good pricing,.
We moved with Earth Relocation from Rhode Island to Ireland and we took a 40 FT container. My wife was the one discussing the rates and services with their representative and they were prompt on providing the quotes in a timely manner. They sent their crew from New Jersey for 2 days and packed/loaded the pod at our house in Rhode Island. We are retiring and moving back to our home in Ireland. and we told Earth Relocation guys that we will not be moving everything from our US residence since we are keeping our US home and shall be visiting every year in summer time. Their surveyor came from New Jersey prior to us booking with them and accurately evaluated the stuff going to Ireland and thereby provided the quote. The crew was courteous and fitted everything well in the container at our residence, Goods arrived in decent condition with only one box damaged due to a little movement in the container which we are not unhappy about as it had linens inside. To summarize I would recommend using this company and will give full marks to them. Moving is not easy but they made it stress free for us at this stage of our life. Would like to thank their team, keep up the good work.
We would like to thank Earth Relocation..
Once we contacted them, our goods were packed and moved within a week's time from our home. All paperwork was done upfront for clearance of goods in Canada and we had to go to customs terminal in Montreal as indicated in advance by our moving consultant. Everything was arranged as planned and our door to door moving was completed in 6 business days. Other companies we were contacted by were giving transit times of 2-3 weeks and one company in New York even mentioned one month in transit time. It was peak moving season and we were not getting clarity on pickup and delivery time frames from other folks and this was very critical for us as the job I started in Canada had a dedicated day and we wanted to setup our new apartment in advance. In any case, all went well and the cost of the move was not exorbitant either. So I am doing my due diligence by sharing my experience and would like to give full marks to ER.
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Didn't honor neither time nor volume estimate.
I would like to explain my experience in detail since I think it may help other people decide not to work with this company. Long story short: nothing got broken in the move, which is good. The rest was all bad. Following is the whole story.
On December 2013 I moved from New York City to the UK, and my new company was reimbursing some money towards my move, so I decided to take some of what I had with me.
Earth Relocation contacted me after I filled in an online form detailing the list of items to move. In that initial estimate they counted 350 cubic feet (cft), and gave me a rate of $7 per cft. On top of that was the insurance (which I declined), and some other fixed costs, which other companies had as well. They also stated that transit time was 4-6 weeks.
Four other companies contacted me, all estimating around 300 cft but with higher rates. That made me decide for Earth Relocation, since I thought that $7/cft was a good deal.
They came to my apartment to have a more detailed estimate, and then they came up to 290 cft (that was closer to the other companies), but then the rate went up to $8.25. Now if you do the math:
350 * 7 = $2450
290 * 8.25 = $2392.50
So less than $60 difference for a 60 cft difference! I pointed out to them that this seemed funny, and after negotiating we agreed that the rate would be of $7 per cft if it was over 300 cft, and that if it was below that (say 290) then I would pay only $2100, as if it was exactly 300 cft. I fought hard for this, because it seemed that they were trying to avoid to put that in writing. At the end I had to write it myself in the contract, before signing.
They came to my place and loaded everything, the whole process didn't last too long and was quite clean. I should say that they knew what they were doing. The only thing that bothered me is that they refused to tell me how much volume they were taking.
Things changed right after this. It took them 8 days (yes, 8) to tell me what the total volume had been: they had picked up the things on the 16th of December, and I got the invoice on the 24th. And guess what: the volume had gone up, back to 346 cft! So all that discussion about the different rates was bogus: they had a price in mind (about $2400) and the rest is confusion. But it was even "better" than that: the rate was not $7 as agreed, but $8.25!
I replied asking them correct it back to $7, and also asked about what payment options did they have. It took them 20 days (from the 25th of December to January 16) and me sending them several emails to "revise" that invoice. When I sent them a credit card authorization form, they charged me an extra 4.5% because of using the credit card, without warning me (it took them about a week, and some more emails and calls, to explain me that). I could have paid by other means, but they never replied the email where I asked about other ways to pay.
The company working with them in the UK delayed my delivery by about two weeks on top of that, because according to them they could not find someone going my way (my new location is less than 2h from London). They also wanted to charge me about $100 because they claimed that my goods were scanned at the port, but I never saw an invoice and
I guess that eventually they forgot that they had told this to me. Very unprofessional looking, to the point that the phone number that they list in their email signature is wrong.
At the end, it took Earth Relocation a total of 8 weeks and one day to deliver (remember that they promised 4-6 weeks?), and they told me that the increase of volume was due to "palletizing". I asked them why don't they include this potential increase in their estimate (we don't have awkwardly shaped objects that were being sent), but they told me that they cannot do that because they cannot foresee what this change will be (so they estimate it to be 0%, I guess).
All in all, lots of hidden costs, hard to reach (when discussing this issue, at the end they refused to pick up the phone).
Oh, after all the complaining they tried to offer me a $75 refund so that I did not write a bad review. When I reported to BBB they raised it to $100. I'm afraid that it was not enough. Hopefully this helps other people!
We certify Earth Relocation!
Used this company's service to move from Cyprus to New York as recommended by one of our friends who moved with them from Boston to Nicosia.
Overall performance was decent, door to door service was completed within the budget provided by them and transit time ended up being one week over what was estimated. We were not stressed with delay of one week as we were staying in extended stay in NYC. Our rep was very upfront and never provided misleading info and did not promise more than what could have been realistically delivered. Will use them again due to this smooth move and honest service.
Good luck,
Georghios M.
Overpriced and underserved.
We were given a quote of $4700 based on our recent previous move, the weight, amount of furniture, etc. When your movers arrived, they looked at all we had. If we had more stuff than they thought, that would have been the time for them to stop what they were doing and let us know that and give us an ACCURATE quote. They even said before they took anything out that they would have to make two trips. They didn't say a word about the price being more. If there was any question about it, we should have been told right then and there when we could say no. They said nothing and they packed us. Two weeks later they held our belongings hostage and charged us almost $11,000. We could not say no, they had our things. That is NOT INFORMED CONSENT. That is tantamount to fraud. We were not informed of what was going on. We were mislead many times. We were ignored for days. We called, we emailed. NO response. Our things finally arrived a week later than we were expecting it. When we finally got our stuff, we called and wrote and complained that we understand the final bill might have gone up a bit, but by more than double? From $4700 to $11,000? That is breach of contract. We would have never agreed to this, and we would have gone to another mover. We were not given the choice to say no. We have a 2 bedroom apartment. For $11000 I could have completely refurnished our home. We have expressed our concerns and we are being ignored. Bait and switch. They had the opportunity to amend your quote, and you waited until you had our things in transit and we could not say no. .
Excellent service.
I had to move my household goods (4 bedroom house) from New York to Santa Domingo. Earth Relocation team were able to move my stuff quickly.
The agent I spoke to was very professional and answered all my queries. Pricing was fair and I am overall very pleased with the service.
Thanks Earth Relocation for making my international move hassle free. Highly recommended.
My International move experience.
I found Earth Relocation when doing Internet searches for my move from Boston , MA to Nagpur, Maharashtra, India Samir was the salesman I talked to. Knowing that I was researching, to begin with they had offered me a competitive price. Samir was detailed in the process of the move and had given me detailed info on what to do before the pickup date, on the pickup day and what to expect at the destination. When the move happened what I went thru was fairly close to how it was described to me. Pre-pick: Samir and his staff were professional and had given me all the paperwork to review and sign for the move. the documentation had reasonable terms and I didn't find anything that I had to remove from the different sections Packing & Pickup : The packers arrived ON time at 9AM. they pulled the truck thru my driveway. They brought in the packaging material and started the packing. I had taken full service. They used ample amount of packaging material and did not cut corners when packing. it took almost the whole day as they packed my 4 bedroom house and were done at 4pm. then started the loading. they were done loading all the 133 boxes into the 20" container. it was almost the right fit. If I hadn't sold my bike, maybe they could have squeezed it in too. the truck was sealed and they drove the truck away as I watched it leave my totally totally empty house (which was to be sold 2 days later) behind. In transit: They had given me tracking information and I was able to track the shipment as the ship sailed and I noticed that the estimated date of arrival changed a little bit. Arrival: The ship arrived at Nava-Shiva in Mumbai and I was notified that my stuff had arrived. I had contracted with them such that I would pay the detination charges once the stuff arrived. I sent them the money an they cleared the stuff thru customs for me. This process took about a week after which they loaded all the stuff in a truck and drove it to my city. At Destination: Finally, the stuff arrived in Nagpur on a truck. I had an apartment on the 2nd (US 2nd floor) floor. The unloading team brought everything all the way up to the apartment. we were still renovating and my apartment was not ready for unpacking yet. They left all the boxes packed and stacked upon my instructions and left. I did some basic checks to make sure that the fragile items were intact. After 2 months of the delivery our apartment was ready for unpacking. We just finished the unpacking and due to the thorough job doen during the packing process all of my stuff was in great shape. The television, music system and the glass entertainment center were all as I had handed it over to them. The sofa and luv seats were in great shape and so were the bed and many other furniture items. We just got done opening all the 133 boxes and I am pleased with the arrival of all my stuff. I am happy that I chose "Earth Relocation" as my moving company. I would recommend this company "Any Given Sunday" for someone who is looking for an international move.
Satisfied by Earth Relocation's Service.
My wife found Earth Relocation on Google and she received a quote for our move to Antibes, France along with 2 other quotes we compared from movers in New York. We returned to France after my 28 months project in NYC. We moved a 20 Feet container through Earth Relocation. Actually we finalized a different moving company in NY looking at their online reviews but the company asked us to change the move date 2 days prior to the pack date. They gave us a lot of hard time for us to even get our deposit back, beware of such companies. Earth Relocation came to our rescue at last minute and accomodated us at such short notice. They were busy and therefore they could only send their crew around 2 PM on our move day. They packed and finished the job on second day after everything was done nicely. Our final invoice was within estimate which helped as we had a budget given by my employer. The communication sometimes took a bit longer but everything else went ok and promptly. Goods were received in the estimated time frame and overall we were satisfied with what we paid for. Thanks, TA.
Smooth Move with Earth Relocation.
My move with Earth Relocation was overall very good, the move cost was within the range it was estimated as. Their local rep in Canada did a per move survey at our Toronto Apt and then our sales person from Earth provided the estimate with approx cost for the move, customs procedures and all the fine details via email. We received the final invoice which was roughly 7% over the estimated amount but this difference was anticipated by us and also my sales person hadexplained us in detail about the volume additions due to crating of HHGS. Our shipment arrived few days before we could take delivery and Earth Relocation stored it for us at their facility in NY.
Would definitely recommend their service! Thanks again. .
The Worst Moving Company Bar None.
Not only did the estimate given was 30% OFF what they told us, our things were packed so badly, we wished we did it ourselves. We had damages that could have been avoided if some thought had been put into the process. And now after the second shipment has arrived which happened 3 months after we moved, we find our things (artwork included) missing and a mystery box (someone's sofa cover and tv stand) in its place! Have not heard from anyone from Earth Relocations as of yet, the lack of customer service is shocking. This company is horrendous.. I urge people to pay more for a trusted moving company and not be swayed by a lower estimate, which is a LIE. .
Thank you Earth Relocation.
Thanks a lot EARTH RELOCATION !!
I was moving from New york to LA. One of my friends who had AN excellent experience from Earth Relocation recommended me their name.
I had some delicate pieces of art, very expensive China and I was worried if they would be able to deliver it intact. But full marks to Mr. Samir Shah ( My contact person ) and his team.
They are polite , efficient and ready to help always.
Thanks a lot Eath relocation !!
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Earth Relocation.
This is my review for Earth Relocation. 1-Prompt. Earth relocation is very prompt. Starting from the survey of the house to actual pick up & to ultimate delivery.I had almost zero waiting time in all the above instances. 2-Communication. Earth reloc scores high points on communication as well. I was called before pick up & also informed well in advance for delivery. 3-Documentation: Documentation is very clear & crisp. No surprises at the end of the move 4-Breakage: I had taken transit insurance just to be careful but there was no breakage of any kind. I got all my goods in satisfactory condition. 5-Flexible: I had to store my goods for a couple of days. Earth reloc was flexible enough to provide free storage for 30 days & shipped on confirmation. 6-People: All the folks involved in the move were very professional & cordial at the same time. Due care was taken to pack & ship the goods. Earth reloc is a no hassle mover. They are professional , communicative & very efficient. There could be some noise on price/premium that you may need to pay but it worth the quality & peace of mind. 2 thumbs up!!
Promptness And Responsive.
I just received my goods at my new home in Lima last week. The moving company “Earth Relocation” was chosen by my employer to relocate our personal effects from Dallas to Peru. My company received 3 quotes and decided to go with Earth Relocation based on their competitive pricing and professional approach. The rep of Earth Relocation initially conducted a phone survey with my wife and later they arranged for an in home estimate. This is highly recommended for any international move and our rep at Earth Relocation mentioned to us that he will not be sending in the final quote to the company until a physical estimate is done. Rest of the 2 companies, just sent us survey sheets to be filled out and based on the same submitted their quotes. Since Earth Relocation wanted to have a survey done, it also brought considerable amount of trust to us. We moved from a 2 bedroom apartment and our goods were moved in a 20 FT container. Their local partner coordinated the pack dates with us and Earth Relocation’s office collected all the shipping documents from us weeks in advance thereby avoiding last minute stress. They also gave us very detailed input on customs regulations for importation of our appliances as it can get very complicated in Peru otherwise. One of my colleague’s refrigerator was stuck with Peruvian customs for 5 weeks and we were horrified by that story. But in our case, thanks to the advanced preps made by Earth Relocation, clearance in Lima went very smoothly. The crew arrived half an hour late on the pack day but they completed almost 80% of packing on the first day. On the second day, they packed our beds etc which was convenient. The goods were loaded into the container outside our residence and the crew finished loading the goods by noon time on the second day. In our previous move, we were rushed by the moving company to finish everything in one day but this time it was smooth. The crew packed all our fragile items very well. we just received 2 picture frames whose glass broke when they arrived but rest of the items arrived in perfect condition. Earth Relocation’s agent in Lima was very cordial to work with and was very attentive to our requests. Overall, our experience was good and we shall definitely contact them as my assignment in Lima will complete in two and half years and we will be moving back to the US. .