On this page you will find reviews on the company East Coast Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating East Coast Moving & Storage – 3.6 (calculated based on 205 reviews).
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Be careful.
These guys are thieves they will give you a low quote then when they get there they raise the quote and if you are a woman alone they will steal your stuff. their rating with the better business bureau is an f.
Beware of LUKE.
Be careful with LUKE. He did not answer my calls when I need, Movers come two days late than scheduled time and charge lot more. Delivery was delayed by 15 days. He is completely unprofessional.
These are just brokers and with unreasonable behavior. If wouldn't recommend these people to anyone.
Worst expirience ever. Look them up on Facebook.
We got a lowball quote which included a motorcycle, a 14 foot diameter trampoline, 2 full sized bed sets 6 dressers, a couch, a love seat and two arm chairs, and a 12 seat dinning room set, among many other things. The quote was for less the 4,000. The day they showed up they said the quote was wrong and it would 10,000 even though we no longer needed them to take the motorcycle, or dinning room set and quite a few other things. They were supposed to include a year of storage its in the quote (but ended up trying to charge us for 2 months of storage). We ended up spending over 13,000 to get our stuff back. They held it hostage until we paid. When it was finally delivered, half of our stuff was missing or broken, including the kids bicycles, our end tables, barstools, many plates and bowls and glassware. We were told to file an insurance claim with the company, its been 4 months and nothing. We also recieved two boxes of kids toys that are not ours, we have tried to contact the company and even have joined a Facebook page against these scammers ( East Coast Movers Are Scammers!! ) Trying to find the rightful owners of the things that were delivered by mistake. Have been told by many people that a lawsuit would be pointless, cost more than we would get back, and if we won, they could close up shop before paying us and we would be out the money.
Horrible Experience!
When I signed my lease at my apartment in Austin, in late October I began doing internet searches and received many emails and phone calls from moving companies. East Coast Moving and Storage was one that seemed legitimate-especially after looking into the Better Business Bureau with an A+ rating! This company had even talked me out of being “scammed” by another company I was looking into. How very thoughtful of them! Their website states they are not brokers and everything from start to finish is done within their company. While I do take blame for not looking into them more, I sadly trusted BBB. They will also be receiving a letter from me and the others who’ve been wronged by this company.
I spoke with my first contact James Long, who seemed very professional and forthcoming. He made everything seem easy and cut and dried. I booked with them and allowed this company to withdraw the initial deposit from my bank account and was deposited to their account on Nov 2nd. To a company named Elite Relo Service Inc. into a JP Morgan Bank. The contract was made on 10/20/2017. Also, the electronic payment was supposed to be 480.00 not 570.00. I hadn’t noticed it until recently when I was trying to compile this complaint.
The first quote I got from them was only 1498.20 for 300cu. When I realized it wasn’t enough space, I updated my inventory. When I did this, I worked with Mark. He sent me a new contract. The cost went up to 3469.78 for 706cu.
The pickup date was on November 6th. The white truck with M.A.D. LLC had come and loaded my belongings Although the guys were very nice and treated my things respectfully, the driver swindled more money out of me saying they needed more cu. feet to fit the rest of my things. (note that I sent them an itemized list of what I was moving and got a new binding contract from East Coast Moving and storage on November 2nd) That was after they had more than half loaded. I paid with check #1113 for another 922.61. The supposed delivery date was November 10th. I did get a call back on the 10th after I had called. I wanted to make sure they weren’t waiting for me, as I had to drive down there. I was told it may take a couple of weeks at the most. I left a couple of days later to make sure I was there when they were.
After that time frame came and went- with no contact from the company, I called several more times. Most of the time speaking to an answering machine or the receptionist stating someone would call me back and update me still no call backs.
I had to go to Maryland for family business on the 17th for a few days and was stressed about it coming when I wasn’t home. I told them the dates when I would be out of town . I had called them when I was there to make sure they got the message because this company has not had good communication with me after I gave them the money. When I called from Maryland, the guy I spoke to (Anthony) said it was being delivered “now” I told him I wasn’t in Texas and wouldn’t be for a few more days!
I was becoming really frustrated at this point. All I wanted was the truth. I was polite in my conversations and was trying to work with them and gave them every opportunity to communicate with me. I was even hung up on! (Kyle) On November 19th I was told the driver was on his way by one of the
dispatch people-either Mark or Kyle. Still no show or contact from company. On December 4th, I actually got two call backs from two different people that day. First was Jeremy-supposedly a dispatch guy-, although I was promised to get a call from the owner “Shaun”
. He never called –and when I called him I immediately received a text stating he couldn’t talk. Never got a text or call back from him, even though I had left a message and texts. I again called office, by now I am calling sales office because they aren’t answering the dispatch number. I speak to Mark and he’s now supposedly getting upset with the company saying he’s taking this “personally” and will ask the owner “Shaun” what’s up with my things. He says not to worry they are in a climate controlled storage in Indiana and will be arriving between December 12th and the 14th. Still no show.
I have had only 5 call backs from this company since November 6th. Each time a different story. I had a lawyer’s office call them and ask when things will be arriving and Kyle states not to worry…they are in climate controlled storage and will be arriving by December 23rd. Still no show and no call back when I inquired what happened this time. It is now 7 weeks later than originally stated. Way to long for a person to live on with only what can fit into a two door Wrangler.
The company advertises they are NOT a broker, then how come you can’t keep in contact with your drivers? I feel they are fraud, asking for more money than was in “Binding” contract after things were loaded, the lack of communication and terrible customer service just baffles me.
I don’t understand how the better business bureau can give them an A+ rating?! Even their website has many many terrible reviews on it! I am so sorry I believed the Bbb. I wished I would’ve moved myself or sold everything and bought new.
East Coast Moving and Storage- 570 Mitchell Rd, Glendale Heights, Il. 60139 (855)844-6194 USDOT #1896009
MC #681911 **WHO I HIRED TO MOVE ME**
M.A.D . (Moving and Accounting Department LLC)- 2131 NE 51 Court, Fort Lauderdale,Fl 333008 (800)317-1567 USDOT #2447719/MC- #844764 **WHO TOOK MY BELONGINGS**
Finest Moves- 2626 Park Lane, Hallendale, Fl. 33009 (244) 875-6908 (855)844-6194 USDOT #1896009 **
I received my things on January 10th 2018. The
guys that brought it were in a huge truck with DOT# 2447719
MC# 844764 PLATE #487-4CU OUT OF FLORIDA.
Did not pick up on date as scheduled.
These guys are super nice to work with when setting up date for pick-up delivery. I had scheduled 6 months in advance for a particular day pick up, thus scheduling my closing date and travel to new location by air around the pick up date. The day before the company was to pick up my items, they call to tell me they are running behind schedule and will not be able to pick up my items until the day after pick up. This has drastically thrown a wrench into my scheduled plan and has made me re-book my flight for an additional cost. East Coast Moving & Storage will not give me discount for the move because of their lack of ability to properly schedule. I do not know what other wrench they will throw in before my move is complete. I am really afraid to find out. I would not recommend using these guys as they are unreliable!
Unprofessional.
This company is really unprofessional, this is my first move and really fell for their low balling trap. These are actually brokers and the actual driver showed up two day late and deliver after two weeks. They also charged me the double than what quoted for the same inventory.
Horrible Experience.
They issued me a binding estimate. They were late to pick-up so I changed the date, they demanded another $100 for doing so. There contract clearly states "We will not penalize you for date changes". They are currently pulling the "Hold your stuff hostage and demand more money" common scam routine on me. The owner is one of the most foul language, nasty, rude human beings Ive ever interacted with. The sales reps lie to you and provide false delivery dates in order to gain your business.
Very professional.
Everything went smoothly no issues what so ever will use time and time again much appreciated thank you.
Great experience.
I moved from FL to TX and it went so smooth! At first I was in a panic thinking it wasn't possible and then I found East Coast Moving with affordable prices and the time it took was impressive. I was think it would take over a week to get my things to my new house and it only took a little over 2 days and I didn't have to sleep on the air mattress any longer! Thanks again for your help and special Thanks to Steve such a gentleman!
Awesome company to work with.
Had to work with some awesome people. They made my move so easy. Had no problems whatsoever. Very professional, curtious, handled my items like they were their own. I would recommend them to everyone.
Strong gentlemen.
Very helpful, respectful movers that go out of their way to make sure a jobs done right. Thanks guys.
Made my move easy!
First of all I have to thank East Coast Move on their flawless execution, from initial scheduling to pickup and delivery, they were with me every step of the way. My move with East Coast came on short notice, yet their quality and expertise far surpassed my wishes and expectations. I had just gotten a new job in California but only had two weeks to be there and had no idea how I would be able to accomplish moving my family, household and myself in such a small time-frame. My moving coordinator, John was especially helpful in keeping my stress levels down as he gave me his word that they would be able to accomplish this with maximum precision, an agreement which he and East Coast definitely delivered on. I was given great tips on how our items and furniture should be packed, so what I thought would be entirely difficult was actually fairly easy thanks to this amazing moving company. I found staying in contact with John proved to be a valuable affair. I was quoted a much lower price than the two companies I previously contacted and saw some pretty good reviews on this company so of course I decided to use them as my valuables are very important to me, some of which belonged to my grandparents so the nostalgia I get from them (like grandma's old coffee table) were worth a lot more to me than their actual price. I put down a pretty small deposit and when moving day came John called me to ensure he alleviated any anxiety I was feeling (thanks John!) to keep things running smoothly. Once the moving guys loaded my things onto the truck I got my family together and we set off on our journey across the country to California. We arrived at our new residence in California just before our stuff got there so we could make sure all of our things were still in good condition (they were) as they came off the moving truck. Lo and behold, not one thing was broken which we could easily tell by the way the boxes still looked new and freshly packed as the movers unloaded the truck in an expeditious manner. I cannot say how pleased I was that none of grandma and grandpa's old things were broken or misplaced and as for all the other items, they were in A+ condition. I would definitely use East Coast Move again and recommend them to any friends or family that consult me on which moving company they should use to make sure everything gets from point A to point B, carefully. Thanks again John and East Coast Move for such a great moving experience. I start work on Monday, so wish me luck!
They suck period.
They didn't give me all my items and then tried to put the blame on me stating I should have went through all the items before they left,well how can you do that when they are im a hurry..they unloaded in a hour and they were gone..and the person I spoke to Wade was rude,non compassionate at all and continued to accept the blame,but put the blame on me..they charged us 4600 bucks to move us from Texas to New York,they think we are done with them once the job is over..wrong,we paid insurance and they will pay..already spoke to a Lawyer..save your money people.
Liars, cheats and scam artist.
**DO NOT BELIEVE THE 5 STAR REVIEW USING MY NAME** At least get the cities right, wow. I have my lawyer on that one. Little do they know they are trying to scam the wrong people. Lucky for my wife and I, we are well connected with South Florida law enforcement who have taken an aggressive approach to assure we will not be scammed further. From BSO sheriffs and Sargents, Broward County Detectives, Hallandale PD, FDLE, Inspector General, Lawyer and attorney friends, A very high powered Judge in South Florida, and the kicker which makes them extra stupid, my wife's father is in the Secret Service Miami Branch in the fraud and counterfeit department. How do you think that is going to end for you? Honestly. There is no need to write anymore because the same thing that has happened to all the 1 star reviews is happening to us now. Don't do like me and fall for the fake BBB rating page where they gave themselves an A+ ratings, scroll further down the page. Read all reviews sites on them, even facebook page comments. Do your homework and stay away. I'm in the logistics business, I know when jobs like this are brokered out which they claim to not do.
I got the old bait of a 6-7 day transit and it is now day 24 and it is still sitting in South Florida - Pembroke Park to be exact, with every excuse from, it'll be there at the beginning of next week, to it's in route but the truck broke down and needs to be fixed, but it will be an extra 3 days once it is fixed but we also don't know when it will be fixed to, the driver we had going there had a family tragedy and know we are looking for a new driver. So wait, were is our stuff? It's in a storage unit in Hallandale, FL. So it has never left FL this whole time? no it's safe at our storage. Man, good luck to them if any of our stuff is stolen or damaged, it'll get real ugly.
Amazing and Sweet!
These guys are truly the best. Although "Mike" didn't seem to speak English too well he was so sweet and handled my items with such care. I am recommending them to all my friends and family.