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Excellent Moving & Storage

Excellent Moving & Storage reviews from real customers

On this page you will find reviews on the company Excellent Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Excellent Moving & Storage – 1 (calculated based on 4 reviews).

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Excellent Moving & Storage

   4 reviews

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Service Areas

Massachusetts Acton, MA Albany, NY Allston, MA Amherst, NH Amherst, MA Amityville, NY Arlington, VT Arlington, MA Asbury Park, NJ Ashland, MA Astoria, NY Athol, MA Auburn, MA Augusta, ME Avon, MA Ballston Spa, NY Bangor, ME Bayonne, NJ Belleville, NJ Bellmore, NY Belmont, NH Belmont, MA Bergenfield, NJ Bethel, CT Beverly, MA Billerica, MA Bloomfield, CT Boston, MA Brentwood, NY Brewer, ME Bridgeport, CT Brighton, MA Brockton, MA Bronx, NY Brookfield, CT Brookline, MA Brooklyn, NY Buchanan, NY Burlington, VT Cambridge, MA Canton, MA Carlstadt, NJ Central Falls, RI Charlestown, MA Chelmsford, MA Chelsea, MA Cheshire, CT Cliffside Park, NJ Clifton, NJ Colchester, VT Commack, NY Conway, NH Corona, NY Cranston, RI Danbury, CT Danvers, MA Dedham, MA Dover, NH East Berlin, CT East Elmhurst, NY East Hartford, CT East Haven, CT East Longmeadow, MA East Meadow, NY East Rutherford, NJ East Setauket, NY East Walpole, MA Elmont, NY Elmsford, NY Elmwood Park, NJ Emerson, NJ Enfield, CT Englewood, NJ Everett, MA Fair Lawn, NJ Fairfax, VT Fall River, MA Far Rockaway, NY Farmingdale, NY Farmingville, NY Fishkill, NY Floral Park, NY Flushing, NY Fort Lee, NJ Foxboro, MA Framingham, MA Franklin, MA Fresh Meadows, NY Garfield, NJ Glen Cove, NY Glen Head, NY Glen Rock, NJ Grafton, MA Greenland, NH Greenwich, CT Guilford, CT Hackensack, NJ Hampton, NH Hanover, MA Harrison, NY Harrison, NJ Hartford, CT Hauppauge, NY Haverhill, MA Haverstraw, NY Hawthorne, NY Hawthorne, NJ Hicksville, NY Ho-Ho-Kus, NJ Hoboken, NJ Hopewell Junction, NY Hull, MA Hyannis, MA Hyde Park, MA Islip, NY Jamaica, NY Jamaica Plain, MA Jersey City, NJ Johnston, RI Kearny, NJ Kings Park, NY Kingston, MA Kittery, ME Larchmont, NY Lawrence, MA Leominster, MA Lewiston, ME Lexington, MA Lincoln, MA Lisbon Falls, ME Little Ferry, NJ Lodi, NJ Long Island City, NY Lowell, MA Lyndhurst, NJ Lynnfield, MA Manchester, NH Manchester, CT Manchester Center, VT Marlborough, MA Maspeth, NY Massapequa Park, NY Maynard, MA Medford, MA Meriden, CT Merrick, NY Merrimac, MA Merrimack, NH Methuen, MA Middle Village, NY Middlebury, VT Middletown, CT Midland Park, NJ Milford, CT Milford, MA Moonachie, NJ Moriches, NY Morrisville, VT Mount Vernon, NY Mystic, CT Nashua, NH Natick, MA New Bedford, MA New Britain, CT New Haven, CT New Hyde Park, NY New London, CT New Paltz, NY New Windsor, NY New York, NY New York, NJ Newburgh, NY Newton, MA Newton Highlands, MA Newtonville, MA Newtown, CT North Arlington, NJ North Attleboro, MA North Bergen, NJ North Hampton, NH North Haven, CT Northborough, MA Northvale, NJ Norwalk, CT Oceanside, NY Old Bethpage, NY Old Saybrook, CT Oxford, CT Ozone Park, NY Palisades Park, NJ Paramus, NJ Passaic, NJ Paterson, NJ Patterson, NY Peabody, MA Pearl River, NY Peekskill, NY Plainview, NY Plymouth, MA Pocasset, MA Portland, ME Providence, RI Queens Village, NY Quincy, MA Randolph, MA Raynham, MA Red Bank, NJ Rego Park, NY Revere, MA Ridgefield, NJ Riverside, RI Rochelle Park, NJ Rockland, MA Rotterdam Junction, NY Rowley, MA Rutherford, NJ Rutland, VT Saddle Brook, NJ Sag Harbor, NY Saint Johnsbury, VT Sandy Hook, CT Schenectady, NY Secaucus, NJ Seekonk, MA Shaftsbury, VT Shelton, CT Shirley, NY Shrewsbury, MA Shrewsbury, NJ Somersworth, NH Somerville, MA South Burlington, VT South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stoneham, MA Stoughton, MA Stratford, CT Suncook, NH Tarrytown, NY Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Union City, NJ Vineyard Haven, MA Wakefield, MA Wallington, NJ Waltham, MA Warren, ME Warren, MA Warwick, RI Waterbury, CT Watertown, MA Wayland, MA Wellesley Hills, MA West Haven, CT West Haverstraw, NY West New York, NJ West Springfield, MA West Wareham, MA West Warwick, RI Westborough, MA Westbrook, ME Westport, CT White Plains, NY Whitestone, NY Williston, VT Wilmington, MA Windsor, CT Winnisquam, NH Winooski, VT Woburn, MA Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wyckoff, NJ Yonkers, NY
  • Company: Excellent Moving & Storage
  • Location: 6 Dexter Avenue, Watertown MA, 02472
  • Website: www.excellentmoving.com
  • Email: sales@excellentmoving.com
  • Phones: (617) 926-2007

4 Reviews: Add Review

  1. Stay Away.

    Service is terrible and quote was a total lie..all our stuff was either damaged or broken and they take no responsibility for it. Showed up late and complained there was too much stuff and it wouldn't fit on the truck. Were very unprofessional. Dealing with Nyssa seams pleasant but she can not do anything. The manager David will not give you the time of day and is very rude.  I would never recommend this company to anyone. Stay away! .

  2. Bad bad experience.

    My attorney asked me to go to consumer court. They are a scam. As soon as they came in they started complaining on too much goods though there was not much. Besides, why complain when they get paid for more goods? It is their modus operandi to charge more, nickel and dime for everything even though Nyssa said sofa/mattress wrapping is free. And their contract / estimate has lots of hidden charges. Complete scam.

  3. Hit or miss! Not worth the risk.

    I have used this company twice. The first time they sent 3 guys that were extremely good. Fast, cautious and worked in 90 degree weather in June with only a 15 minute break to eat a few sandwiches I made for them. Was really satisfied.As such I have recommended them a few times and insisted that my sister at least get a quote from them. She chose them because I spoke so highly of them.The 2 people they sent this time were horrible. First of all they moved extremely slow to the point that I wanted to carry things up and down the stairs to speed things up. However I didn't do that since I would be liable for any damage to my sisters stuff or to them if I interfered with their work. The previous movers who moved my sister into the place took half the time for twice the stuff (as we decided to move a lot of stuff ourselves to save money, which we didn't since they doubled the work).When they took apart the bed they called me in to show me a portion of the head rest that was damaged so I wouldn't assume it was them after. It turns out it was them as they didn't even bother to clean up the broken wood right at the crime scene, which we found when we went to clean up the old apartment.Another big issue: My sister advised them over the phone that she had an expensive dining room table that they should be extremely care full with. When they arrived she advised them to be care full, they notified her of charges using their own tape to wrap things and my sister said that was fine as long as they were care full. They wrapped everything but the dining room table which they later severely damaged. Ill get to that later.When we left for my sisters new apartment they asked if they should follow me and I said I would meet them there since I was going to stop to pick up coffee. I got to the other place within 15 minutes (with my stop for coffee) and they arrived 25 minutes after I did. When asked why they took so long they said they stopped for gas and to get a drink and smiled. (25 minutes longer than I took on our time??).When we surveyed the new apartment to get things in we noticed that the front entrance with the stairway was going to be too small for certain furniture so they would have to use the back entrance which had a long walk way to get to since the car couldn't park nearby. We agreed they would leave the bigger items to take through there. They proceeded to take the dining room table through there even though we had just established that the big items wouldn't fit. Granted we were discussing the couches, but I think it would be obvious to anyone that this would include the dining room table.They proceeded to try and get it through by twisting and turning it and n many cases shoving whereas I would hear the wood cracking. After half an hour of trying (and of course damaging the surface of the table with several scratches and a chipped piece) they took it back down and one of the movers asked if I would help him take it apart. I said that taking it apart and putting it back together would take us at least 40 minutes when they could use the back entrance as we had agreed for big items and be done within 5. He left it for the big items and I was right, it only took 5 minutes to carry through there. He was even considering hoisting it through the balcony at one point and I said it wasn't necessary as the back entrance was level and wide so it would fit easily. I think it was obvious that he was trying to find ways to extend the move and charge us more money.When they were finally done, I asked them to not put the bed back together as I was afraid they would take another two hours (which was supposed to be part of the move and took me half an hour to put together later since I did not have the instructions or took it apart to know how everything goes together). He then left to go get the invoice from the truck and took literally 10 minutes to come back. I Looked at the time when he left cause I was curious to see what he would put for end time considering how much time they wasted with their drive and with the table that was clearly their fault. He had the ten minutes he took included in the end time as the end time was for when he came back from the car.I left a voice mail to complain to the company and they called me the next day saying that they would speak to the movers on Wednesday when they were in again and they would call me back. I was telling him what they did wrong and the guy on the phone seemed like he didn't want to "waste" his time hearing this and told me to send it in an email. At the time of writing this review, Its been 7 days since they were supposed to call me back and I can't imagine what they could do to make this review better as the dining room table they destroyed cost more than the cost of the move.I would recommend them in a heart beat if the movers they sent for my sisters move were even remotely as good as the ones that handled my move. But after this..STAY AWAY!

  4. UNETHICAL business practices - You WILL be overcharged.

    DO NOT BELIEVE this company's estiamtes.  You will be overcharged at the end and there is nothing you can do. 
    I hired Excellent Moving company to move out of my condo in Boston and provide a few months of storage.  I worked with their salesperson (Jenn) to come to a very detailed estimate, including a very complete inventory listing of all the items in the move.  The final estimate was $1,188.50 which included a 5 hour move for $695, $208.50 for travel time, $150 for upgraded insurance, first month of storage free plus $135 for the second month of storage.  I also agreed to additional charges for any packing materials as needed (please note that I packed most of my items with the exception of big furniture pieces) and rental of blankets.On the day of the move, the movers showed up on the scheduled time and the move seemed to be going well.  A couple of times the foreman got my attention to let me know that he would be wrapping my sofas with plastic wrap, which I agreed to and he also pointed out a couple of scratches on 2 items which I acknowledged.  At the end of the move I was asked to settle for the cost of the move.  The total cost of the move was $2,917 which was almost  2.5x the original estimate.  The foreman basically told me that I had to pay the full amount and would not leave without a check, but he also indicated that I could call the office two days later (they were closed that day) and they would certainly give me a credit for the overage. Not wanting to have a fight with the crew and with hopes that this would in fact be resolved, I reluctantly wrote the check.I did contact the office the next business day and they told me they were going to investigate.  A week or so later they came back to me indicating that the reason the costs were higher were due to the fact that my inventory listing had fewer items than what they actually moved.  I replied explaining that the original inventory list had actually more items than what was actually moved mostly due to the fact that I sold a queen size bed and very large entertainment center.  In fact, the foreman confirmed this at the end of the move. 
    They then changed their message and said that the reason the charges were higher was due to the fact that I paid for the additional insurance and because of that they had to be extra careful with my belongings and take more time to pack things and use more packing materials.  Please note that I purchased the extra insurance at the same time as the estimate, so that was a known fact and, if what they are saying is true, should have been included in the estimate.Key items in dispute: 1. Total move time charged vs. the estimate. I was charged 8:45 hours (3 hours and 45 minutes above the estimate of 5 hours or the equivalent of$521 over budget)2. Excessive packing charges; $727 for packing materials.  As an example, this included 9 mattress covers as $10 a piece - when all I had was one king size mattress with no box-spring - no other mattresses.  There were also 12 picture boxes when all I had was one picture and one hanging mirror.  What I am being told is that they decided to pack my furniture with plastic, then wrap boxes around it and then wrap it with blankets.
    I contacted the company several times and they basically said that I signed a contract with them and they are not liable for any overages. Told me I had no case with them and had to pay for the move.  I feel like a fool and feel that my hands are tied. All I can do is warn other folks NOT to use this company in the future and share my experience.

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