On this page you will find reviews on the company Exclusive Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Exclusive Van Lines – 4.9 (calculated based on 230 reviews).
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Do Not Use.
Never use this company. They are nothing but thieves. BBB and FMSCA, as well as the Florida attorney general's office should investigate them. There is no way my experience was an isolated one. Their practice is uniformly crooked from the leadership to the hustlers they have answering the phone. They will lose your furniture, destroy your belongings, and damage your home. They will not respond to an inquiry. I can gladly provide proof of service with these thieves for anyone doubting the veracity of the review.
Very good.
Exclusive Van Lines are very cool guys. I had no problems with the guys at all even though I paid a little more than the quote because of the extra packing materials for my TV that I was not comfortable covering it with only blankets. Also, I had planned to sell the pool table, but I didn’t, and so there were more things to carry. I received everything in Harrisburg just as they were before the move in my previous home in Jacksonville. It was not the same crew that packed my things, but they were just as proficient.
I very appreciate your professionalism.
Exclusive Van Lines gave me a cool relocation experience. The movers were very approachable, prompt and I could always reach the moving coordinator who responded very well to my queries and concerns. The entire crew was very dedicated and motivated. It is only due to their hard work, dedication and diligence that we were able to accomplish the move. Many thanks to the Exclusive Van Lines movers.
Deceptive Sales Practices in Not Informing Customer of Charges And Doubling Charges Without Authoriz.
Ripped off customer spoke with Exclusive Van Lines to retain them for his out-of-state move on December 28, 2016, from Florida to California. An initial, preliminary estimate was made based upon information given to a sales rep who informed ripped off customer that a final estimate would be completed based upon any new information. Ripped off customer was called by tina of Exclusive van lines, and ripped off customer gave tina the final specs (number of boxes, etc), and no new estimate was made with the new information. The movers came, and no new estimate was presented, although Exclusive van lines was told all the new information on the phone.
Additionally, there was a loading dock at a certain distance from the apartment, also a storage unit which incurred a certain distance, also pictures to be wrapped, and several boxes which were taped up. There were a number of additional charges which ripped off customer was not informed of ahead of time. These charges could have easily been mentioned when tina spoke with ripped off customer. Tina simply said, "We can do that", but left out the critical information that these things would be done for a charge. It was also critically important that these extra charges also were not reflected in the company's estimate.
It is customary in the industry to ask about these parameters, and then include these additional costs in the estimate.
We feel that it was a highly deceptive business practice to (1) not inform ripped off customer in any phone conversations about the extra charges, which incurred an additional $550 to the move, and not incorporate these extra charges into the estimate, when it would have been very simple to get this information and include it in the estimate. (2) it was also highly deceptive business practice to not incorporate the additional information which ripped off customer gave to tina on the phone on the additional boxes. Tina should have made certain that we received a new estimate once ripped off customer had the exact numbers for her on the phone. This incurred additional charges of $2,5000.
In total, due to exceptionally deceptive lack of communication, ripped off customer incurred an additional $3,000 of moving expense on top of the estimate that was given to him, despite the fact that he gave tina all the relevant information on the phone. The estimate was simply no good and did not reflect the final information that ripped off customer gave to Tina. This deceived ripped off customer into going with the company.
Had ripped off customer known of the additional $3,000 in charges, he would have forfeited the deposit and gone with another company or taken another alternative, as this was unaffordable.
The company made no good faith effort to present an honest estimate in any way whatsoever. Ripped off customer presented exact information in a follow-up call with Tina, and no new estimate was presented to him. Also, Tina did not incorporate any of the additional parameters, such as loading dock distance, or packing of pictures, or taping of boxes, into the estimate, and she did not inform ripped off customer that any of this would incur any additional charges.
The complaint is against Exclusive van lines for deceptive sales practices and deceptive estimate practices due to negligent or deceptive lack of communication on charges. Then the customer is blind-sided with a bill that is double the estimate, simply because Exclusive Van Lines would not produce a new estimate with all of the exact information.
My Move to North Carolina.
AVOID EXCLUSIVE VAN LINES AT ALL COST!! THEY TALK AN EXCELLENT REHEARSE CON TO GET YOUR BUSINESS. THEY WILL NOT TELL YOU THE TRUTH AND WILL PENNY YOU AT EVERY STEP OF THE WAY ONCE THEY GET YOUR BUSINESS. You will first discus your move with a relocation consultant (Pat or Nicholas) who will convince you that they are the number one moving company in the country. They will drop this line on you “Exclusive Van Lines has been honored by the American Business Bureau as the 2015 "Moving and Storage Company of the Year!” Don’t fall for it. They paid their dues to this organization, so they get this rating. It is my opinion some of their positive reviews are their own and were not actually written by customers. This company does not come to your home to inventory what is to be move. Please stay away from these types of companies because the entire move is based on phone calls and email communications. These companies you cannot trust there quoted estimated cost to move you.
How They Operate
The relocation consultants (they refer to themselves as “I’m your mover”) will offer you discounts and make you believe you are getting a great deal (the lowest cost). Be careful, the relocation consultant will intentionally leave inventory items off there written estimate to get you that lowest quoted price. Also be advised the relocation consultant is not the person who will ultimately determine the actual cost of your move. The quality control specialist is the one who will tell you the actual cost for your move which is usually more than the written estimate given you by the relocation consultant.
When you discus your move with the quality control specialist (Lisa) this person will inform you that the quoted written estimate that was given by the relocation consultant was incorrect and the actual cost for your move is much higher due to the increase cubic feet for all items to be moved. They will tell you that you did not provide a complete detail and true list of items to be move.
This company will work together to protect each other when you challenge them. They have no integrity.
When the movers arrived at your home, you will be informed that you must pay for the distance it takes to move your furniture from your door to their truck. This will add an additional cost to your move. The relocation consultants will not tell you this. You are charged for use of an elevator and/or steps. The movers actually count steps from your door to their truck. These additional costs could be in excess of $150.00 or more depending on steps, elevator and distance.
The biggest thing with this company, they have a cancellation policy that states you can cancel your move within seven days prior to your scheduled move date. Here is the catch; the quality control specialist will contact you to inform you of the actual cost for your move within 6 or 7 days of the scheduled move date. At this point it is too late to get a refund of your deposit and you will not have time to schedule with another moving company if you wanted to change and/or have a deadline to meet.
I used this moving company and regret I did. I emailed this company with an inventory list that listed every single item to be moved. For example, I specifically listed every piece of my queen size bed (mattress, box spring, headboard, footboard, side rails, and frame). Nicholas told me that those items were included in the calculated cost and cubic feet and only will be listed on the estimate as “queen size bed”. I additionally listed approximately 20 boxes to be moved.
After I decided to go with this company and paid them my deposit, they were no longer prompt in their responsiveness to my phone calls or emails.
During the pre-moving process, I discus my inventory and move with them (Pat and Nicholas) on several separate occasions prior to the actual move date. I was assured each time that my inventory list met the quoted estimated price and cubic feet.
On day 8 or 9 prior to the scheduled move, the quality control specialist (Lisa) called me to discus my inventory and to inform me of the actual cost for the move. The cost was over $1000.00 more than the cost that was quoted on the written estimate given me by Nicholas. I was told that my queen size bed is priced separately for the mattress/box spring and that there will be additional cost for the headboard, footboard, frame and side rails due to the additional cubic feet. The boxes that I listed on my inventory list were an additional cost due to the various sizes (was never told that boxes to be moved were priced individually base on size).
When my inventory was recalculated by the quality control specialist (Lisa), the additional cost for the move was over $1000.00. I had to rent a truck to move some items myself as it would cost me less than $1000.00.
Now when you present this review to them, they will tell you I didn’t tell them this or that and they told me everything I needed to know. There are more negative actions about this company, but I hope you get the picture base on what I have written. As a military veteran, I strongly advise all to stay away from this company.
Do the smart thing, hire a company that will come to your home to do an inventory and give you an estimate base on what they see. Also get cost for things like elevator, steps and distance, packing, and protection for fragile items.
There actual service costs far exceed the written estimated cost. I incurred additional cost due to having to rent a truck to move some items to keep the cost from being excessive for the entire move by Exclusive.
The unsatisfactory rating is due to poor integrity and misleading me on their estimated written quote.
J.K.