Few Moves

3 Reviews: Add Review

1. Poor service and no follow through with reimbursement

   Company visited home. Saw damage to furniture after move, requested a lot of info on each damage piece and then went silent and sent no reimbursement as promised during face to face meeting with mgmt. horrible mgmt team

2. Good job Few Moves!

   I had a great moving experience with your company! It is not easy to ever say a move was great, but your company certainly did a great job and I am so very pleased!
   
   Kudos to KD, Louis and Phil for working their butts off in the July heat and then pouring rain!
   
   Hopefully I will NEVER move again, but if I do, Few Moves is the moving company I will reach out to..and I will definitely let anyone know to go to Few Moves for their moving needs!

3. Few Moves - Lost, Broken, and Gone.

   My wife and I hired Few Moves move our 5 bedroom house into their storage facility for 3 months then move our stuff out of storage into our new home.
   
   My concerns started during the move out from our old home. The crew was friendly but slow and there was a significant amount of standing around (I called the supervisor after a couple hours of this and he said he'd address it). In the end they overshot the move out estimate by nearly 5 hours. The cost different was significant compared to what I was quoted as these guys are working by the hour. We were told that we'd make up for some of that by getting a discount on our storage fees which seemed reasonable.
   
   When our new home was ready, we call to schedule them to move our items out of Few Moves storage facility into our new home. As they started unloading the vehicle they guys, a totally different crew than had loaded us up during the move out, started apologizing for the state of the items. They had documented damage in several items before they loaded them up into the truck. I expect some damage during a moving process but the damage I saw was beyond your typical bumps and scratches. The damage rendered many items unusable, tables with legs completely broken off, file cabinets crushed in so badly the drawers no longer functioned, washer and dryer pedestals damaged to the point they couldn't hold the washer and dryer, and to top it all off the dining room hutch and table had extensive damage all over the sides and edges. They had obviously been drug across the warehouse floor at some point getting into/or during storage. These were just a few of the items, too many others to list. The dining table and hutch set alone was over $1300 to repair due to the extensive damage.
   
   After both trucks had been emptied we started notices significant pieces were still missing (our master bed frame, office chairs, an 8 foot bench, and a table, 10 glass shelves). It took several days of them searching their storage facility to locate several of the items, in addition to *many* emails and phones calls and then finally we physically went to the site to see this disorganized disaster for ourselves. The glass shelves that were missing, they finally admitted had been broken during storage but hadn't bothered to tell us because nobody wanted to 'fess up to it.
   
   Back to the moving day, throughout the day items that we didn't recognize started showing up as they unloaded the truck. A chair that didn't belong to us, two large carpet rugs, and other misc items. I send those items back and it started painting a very concerning picture of this company. It certainly didn't give us any confidence in their ability to securely store and return my items. Who knows what items of mine were delivered to someone else's home!!??
   
   After a long day disappointing day, the trucks were finally unloaded. I called Matt, the General Manager of Few Moves in Raleigh and explained my many concerns, I was told they'd make everything right. I just needed to sign the bill of lading so they could send the team home and we'd work through insurance and whatever was needed to "make it right".
   
   That's why a discerning home owner like myself purchases moving insurance to account for the unexpected. Even after research and referrals, stuff happen during a move right? That would solve all the problems and after some paper work this would be a bad memory but we'd recover the lost items and would be compensated for the items that were severely damaged. We just had to document the items missing or broken we were told and Matt would submit a claim. Well, this is when the real fun in the story started. I have a documented email trail, cataloging ever phone call and voice mail I left over the next days and WEEKS. After over a month and a half (yes, you read that right) of non-responsiveness emails, phone calls, calling our sales rep that I dealt with originally that Matt finally got back to me with the response that they hadn't charged me correctly initially and would need another one thousand plus dollars to full fund the insurance claim.
   
   I informed Matt that I was very disappointed with this response given the numerous issues we had with Few Move. The issues that started all the way back with a slow move out, to the disaster of a storage facility, and finally the damaged, missing, and extra items we received during move in. I expected a better business and haven't see it. I can't recommend anyone go with Few Moves.
   
   I've attempted to follow-up with Matt many times now since our last exchange over two months ago and I haven't received any response. Few Moves has gone silent and I've been left "holding the bag" with several thousand dollars in missing and damage goods. Not the move I was expecting and not the move I paid for. I'm not looking to get rich on the situation, I just want some compensation to help cover a portion of damage caused by the disaster of a move that was executed by Few Moves.