On this page you will find reviews on the company First Choice Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating First Choice Moving and Storage – 2.1 (calculated based on 29 reviews).
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Entire shipment pilfered, damaged.
No matter what, DO NOT LET THE DRIVER LEAVE WITHOUT INITIALING THE WAYBILL FOR ALL ITEMS DAMAGED OR MISSING!! sounds sniplet - for a few items - but when the entire load has been compromised, the driver will be in a hurry and tell you to make a list, take photos and file with the insurance company. WRONG!!,. i FILED A POLICE REPORT WITHIN HOURS OF THE DELIVERY, SENT OVER 200 PHOTOS TO THE INSURANCE COMPANY, MOVING COMPANY, DOT, ICC, ATTY GENERAL OF ARIZONA (WHERE THE COMPANY IS OWNED) and got only acknowledgement but no serious effort to compensate, Eventually, the credit card company I had used told me that none of that made any difference..the waybill must be acknowledged for each item at the time of delivery by both the driver and the patron. Interesting that my driver, Eugene, said "I'm sure you don't want to sign off on these papers that your shipment was received ok." I said, nope, I;m not signing anything, I'm calling the police. Eugene said my stuff was damaged when it was transferred from another storage facility owned by the moving company to his truck. Now, I don't believe him. I was totally duped. The shipment was delayed for months and kept in storage (in the Texas heat) until they found someone to drive it to my new location. The details are complicated but I was misled, overcharged, and NOBODY in government cares. My attorney said that I could file a suit but that a judgement against an Arizona company in Indiana wouldn't net me any compensation. Just don't let your driver leave - if it takes days - before everything missing or damaged has been acknowledge on paper by him!!
Good Moving Company.
My experience with the moving company was pretty good. I got a quote over the phone and they asked me more questions than everyone else did about my move (packing, each room, and even about outside). No one else did. My representitive let me know about some things that needed to be packed and that is what made him stand out to me. It cost me a little more but I was told up front. When the guys got here they were polite and spoke english. They moved fast yet carefully. Delivery took a little more than what I was wishing for but my stuff arrived in tact and safe and they told me up front that delivery could take up to a couple of weeks. All around, I would go with these guys again but I hope we will not be moving again anytime soon lol. Thanks guys. :).
Move.
I've moved a about 8 times in my life including overseas. Salesman was straight forward - covered everything and gave me all the "gotch you's". The movers were professional. Foreman was on top of everything. At delivery - my wife marked off all the boxes and items, and told the movers where to put the boxes and furniture. The movers also helped move boxes and furniture from one room to another when we had decided upon some changes at delivery. Assembly of some furniture was a tad slow but done correctly. -Some very minor damage at delivery - I filed a claim for those items online on their web site and was contacted by the claim department. I sent in the pictures and information and the claim was settled overall a very good experience.
Overall smooth move.
I used first choice and had a positive experience. I got a estimate over the phone and I really didn't want to do any packing so I let them handle all that stuff. they showed up on time and made it a overall a smooth move. They were professional and I would use them again.
Very poor service ..they should close down.
I am so angry .. moved from LA. Miami on Dec.,2012 !st Choice Moving & Storage gave me very poor service .. They came to my home for an estimate.. Once I received and scheduled a date for the move . I asked them to add the cost of them packing which they did and I agreed to the price. On the day of the move they brought their crew to package my very beautiful furniture, they claimed after they were finished and took my staff away that a mistake happened in the costing of the job even if I had an official quote and a signed agreement. I was blackmailed into price increase which I agreed upon simply out of fear that they have total control over my expensive furniture.. I received my furniture in Miami and what I found when they opened the truck was totally devastating.. You have no idea how destroyed they furniture are, chandlers were broken, leather chairs legs were broken , tables that were just tapped together, Paintings had arm chairs through them , missing art painting , dining leather chairs torn .. an a lot more I have called them emailed them and, tried to speak to the owner no responses I am attaching photos from the move so they can speak for themselves.. They are very poor and unprofessional company ..I hired a lawyer to address the matter with US Department of Transportation and other transportation authorities .. I do not want money I want to make sure those guys stop from operating as carriers and, make sure they do not treat customers like they treated me john h. .
Out of state move.
I recently had a move from AZ-MD done by First Choice / USA Moving and I was impressed with the service. I did pay slightly more than my estimate but do admit I had extra boxes and furniture than what I told my sales rep. The movers did an excellent job wrapping and protecting my items. My delivery was within the 2 weeks they state for cross country moves. I would use them again if I ever move again and would definitely recommend them to anyone looking for a solid mover.
One big nightmare.
I had a terrible experience with this company. The driver played games with me, spoke almost no English and arrived to my place not on the delivery date while I was at work and then drove my items to storage and tried to get me to pay storage and more fees. He portended to be the owner of the company and would text me instead of calling. The managers at the Phoenix office did not care and stopped answering my calls. They knew my table was broken before they even delivered it and chose not to tell me. Worst company ever. Spend the extra money and go with a better one. I wanted 29 for all of my furniture and items and then I was hassled with.
Terrible move.
The ONLY reason we got our stuff in decent amount of time and none of it was stolen was because we got the federal dept. of transportation involved.
They held out stuff for 3 weeks before moving it and they were dishonest at times and NEVER called us back when we had questions.
Even the contract drivers who work for them hate ERIC and all his cronies working there.
How they wake up in the morning and live with themselves is beyond me. someone get that Phoeniz office a Bible and have them read it cover to cover and then build up some solid Christian business principles.
Do not use this company!!
You will be sorry.
Thank goodness the government got involved. They were overcharging us by $2,000 at least.
Please, stay away from this company.
When the movers arrived, the driver appeared to be friendly and knowledgeable. Unbeknowing to me, he was swindling an additional $700.00, plus on delivery, an additional $200 from me. I also had to rent a storage unit for my goods, which cost me an additional $142.00. The total cost of my move was $2,342.00 for a 1500 mile delivery. The delivery guy was rude, aggressive, and demanded additional funds from me. I had damaged, lost, and stolen goods and no one is returning my call. Be ware of the response from the company about reviews. They respond will lies, stating it wasn't there company. They are not the company that delivery your goods long distance, they use other companies, which makes them responsible when they accept your order.
Run don't walk away from this company!
I had to book this move from 2500 miles away.
3 quotes including the final price up up up.
Beligerant and intimidating to my wife at pick up. I should have fired them there. My bad.
They would not return calls or emails after they had us.
Lied as to how long it was going to take.
Upon delivery would not take a 4# table off landing and mirror off the hook to take one dresser up one flight of stairs. I also have a piece of someone else's furniture.
I have moved too many times and have had some spectacular moves with great people and companies.
Run as fast as you can away from these guys!
Worst Moving Company Ever.
This is probably the worst moving company in the planet. I wish I had done my research and not just gone along with what the Sales guy I spoke to told me. I understand that moving sucks but they are worst of the lot. I have hired moving companies in the past and they have their share of issues but this one is by far the worst.Their sales pitch was "We have are own trucks and our own people that do the move so I wouldn't have to deal with other people". Completly false and misleading information.. when they showed up to pick my stuff they didn't have the right tools to begin with, I had to go and buy tools for them and instead of being thank full, the "foreman" pocketed the tools and walked away.They took mattress and box springs and told me that they didn't have the covers with them and would put covers on it when they got back to their office, when my stuff showed up there was no covers on either on them.After picking up my stuff they wanted me to sign documents which were never discussed prior to the move, complete holding your customer hostage tactics.When my stuff showed up a couple of days late, it was a driver from another company that demanded that I pay him $150 dollars for long haul else he would leave my stuff on the side of the road. When I showed him the contract and notes, he pretty much had 1 line to say " I don't have time for this, pay me or I will drop your stuff on the side of the road".Most of my expensive stuff(couches,dresser,armoire,grill,dinning table) which they packed was damaged, I tried calling them and leaving them messages but no response.Watch out for these guys.. they are nothing but trouble so if you like your belonging pick another mover.. they are worst of the lot..
Awful.
This is by far and away the worst moving company I have ever used. It took one month to get my furniture from Denver to Seattle. I made multiple phone calls to the company to get an estimated arrival date. I think they must screen their calls because not once did anyone pick up the phone. I never received a phone call back either. I tried to email multiple times as well to no avail. When my things finally did arrive, the movers had lost the post and seat to my bike, broke an lamp and a decorative lantern. The men that actually moved the things in to my new place made the notes on the forms like they were supposed to. When I called and emailed about the insurance claim I again received no response. I have tried multiple times to get someone to talk to me, but it has been 9 months now and still nothing. Whatever you do DO NOT USE THIS COMPANY TO MOVE! You will regret the decision in the end.
Mover Review.
Save yourself some frustration, rent a u-haul and move it yourself.
First, we were given an estimate of $1,771.00 by the sales person but then the final bill at loading time was $1970.00. This was a difference of $300.00 even after we excluded some furniture that was included in the original estimate. We had to leave this furniture behind. Also, the sales person said the drivers would pack certain items, but the additional cost for the labor and packing materials were not mentioned until the time of packing. We ended up packing these items ourselves but were charged for the boxes. The driver was curt, impatient and rude as though these discrepancies were due to our being stupid.
Second, we were never contacted by the shipper as to the delivery day; we had a difficult time contacting the correct person only to be told that our furniture would be shipped on the following weekend and delivered the following week. We were given this information 4 weeks in a row.
Third, we were given false verbal information regarding delivery on several occasions. The sales person stated that delivery was in 7-14 days, we then found out at the time of pick up that this is only an estimate and we were then at that time told that the delivery may be up to 21 days. We find out after reading the fine print in the Bill of Lading that the only guarantee for delivery is 30 business days after the first available delivery date. This equated to 42 calendar days (but only 29 business days, so no fines accrued) that we slept on the bedroom floor and sat in folding chairs in the living room.
Last, at delivery, they showed up one day later than finally promised. The trailer had leaked, we had water damage to furniture and several boxes of goods and we are missing a box. However, we did receive items belonging to someone else; we returned these to delivery driver.
All of this said, the 2 delivery drivers were hardworking, pleasant and helpful.
P.S. Filing grievances and complaints with the company if for entertainment propose only. They are skilled at the shuck and jive routine.
Worst moving company EVER.
I would like to make people aware to not use this moving company, we used their Denver office.
The sales people where very professional on making the sale and booking the pick up date but after that it was a nightmare.
Impossible to track the moving status, every time you call they give you a different answer, they say they will speak to the manager and call you back but you never receive any feedback.
HORRIBLE customer service and also the packing was done very poorly.
DO NOT WAIST YOUR TIME OR MONEY WITH THIS COMPANY
We have moved all over the owrld and I have never seen such level of unprofessionalism.