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Five Star Moving Company

Five Star Moving Company reviews from real customers

On this page you will find reviews on the company Five Star Moving Company from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Five Star Moving Company – 4.3 (calculated based on 118 reviews).

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Five Star Moving Company

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NJ Carteret, NJ Central Falls, RI Chalfont, PA Charlestown, MA Chelmsford, MA Chelsea, MA Cherry Hill, NJ Cheshire, CT Chester Springs, PA Clementon, NJ Cliffside Park, NJ Clifton, NJ Commack, NY Conshohocken, PA Corona, NY Cranford, NJ Cranston, RI Danbury, CT Danvers, MA Dayton, NJ Dedham, MA Denville, NJ Dingmans Ferry, PA Dover, NH Dover, DE Doylestown, PA Dundalk, MD East Berlin, CT East Brunswick, NJ East Elmhurst, NY East Hanover, NJ East Hartford, CT East Haven, CT East Longmeadow, MA East Meadow, NY East Rutherford, NJ East Setauket, NY East Stroudsburg, PA East Walpole, MA Easton, PA Edison, NJ Elizabeth, NJ Elmont, NY Elmsford, NY Elmwood Park, NJ Emerson, NJ Enfield, CT Englewood, NJ Englishtown, NJ Ephrata, PA Everett, MA Fair Lawn, NJ Fairfield, NJ Fall River, MA Far Rockaway, NY Farmingdale, NY Farmingdale, NJ Farmingville, NY Fishkill, NY Floral Park, NY Flushing, NY Folsom, PA Fords, NJ Fort Lee, NJ Fort Washington, PA Foxboro, MA Framingham, MA Franklin, MA Freehold, NJ Fresh Meadows, NY Garfield, NJ Glen Cove, NY Glen Head, NY Glen Rock, NJ Glenside, PA Gloucester City, NJ Grafton, MA Grasonville, MD Greenland, NH Greenwich, CT Guilford, CT Hackensack, NJ Haddonfield, NJ Haledon, NJ Halethorpe, MD Hampton, NH Hanover, MD Hanover, MA Harrison, NY Harrison, NJ Hartford, CT Hatboro, PA Hatfield, PA Hauppauge, NY Haverhill, MA Haverstraw, NY Havertown, PA Hawthorne, NY Hawthorne, NJ Hicksville, NY Ho-Ho-Kus, NJ Hoboken, NJ Hopewell Junction, NY Howell, NJ Hull, MA Hyde Park, MA Irvington, NJ Iselin, NJ Islip, NY Ithaca, NY Jackson, NJ Jamaica, NY Jamaica Plain, MA Jersey City, NJ Johnston, RI Kearny, NJ Kenilworth, NJ Kings Park, NY Kingston, MA Kittery, ME Lakewood, NJ Lancaster, PA Lansdale, PA Larchmont, NY Lawrence, MA Lebanon, PA Lehigh Valley, PA Leominster, MA Levittown, PA Lewes, DE Lexington, MA Lexington Park, MD Lincoln, MA Linden, NJ Little Ferry, NJ Livingston, NJ Lodi, NJ Long Island City, NY Lowell, MA Lyndhurst, NJ Lynnfield, MA Malvern, PA Manchester, NH Manchester, CT Manchester Center, VT Manheim, PA Manville, NJ Maple Shade, NJ Maplewood, NJ Marlboro, NJ Marlborough, MA Marlton, NJ Maspeth, NY Massapequa Park, NY Maynard, MA Medford, MA Meriden, CT Merrick, NY Merrimac, MA Merrimack, NH Methuen, MA Metuchen, NJ Middle River, MD Middle Village, NY Middlesex, NJ Middletown, CT Middletown, DE Midland Park, NJ Milford, CT Milford, MA Millersville, MD Millington, MD Monroeville, NJ Montclair, NJ Montgomeryville, PA Moonachie, NJ Moorestown, NJ Moriches, NY Morristown, NJ Moscow, PA Mount Laurel, NJ Mount Vernon, NY Mystic, CT Nashua, NH Natick, MA New Bedford, MA New Britain, CT New Castle, DE New Haven, CT New Hope, PA New Hyde Park, NY New London, CT New Paltz, NY New Windsor, NY New York, NY New York, NJ Newark, NJ Newark, DE Newburgh, NY Newton, MA Newton Highlands, MA Newtonville, MA Newtown, CT North Arlington, NJ North Attleboro, MA North Bergen, NJ North Brunswick, NJ North East, MD North Hampton, NH North Haven, CT Northborough, MA Northvale, NJ Norwalk, CT Ocean City, NJ Oceanside, NY Old Bethpage, NY Old Saybrook, CT Orwigsburg, PA Oxford, PA Oxford, CT Ozone Park, NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Peabody, MA Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Philadelphia, PA Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Pottstown, PA Princeton, NJ Providence, RI Queens Village, NY Quincy, MA Rahway, NJ Randolph, MA Raynham, MA Reading, PA Red Bank, NJ Rego Park, NY Revere, MA Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Riverside, RI Rochelle Park, NJ Rockaway, NJ Rockland, MA Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rowley, MA Rutherford, NJ Rutland, VT Saddle Brook, NJ Sag Harbor, NY Sandy Hook, CT Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Seekonk, MA Severn, MD Shaftsbury, VT Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, MA Shrewsbury, NJ Somerset, NJ Somersworth, NH Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Vauxhall, NJ Wakefield, MA Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Waterbury, CT Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Wareham, MA West Warwick, RI Westborough, MA Westernville, NY Westport, CT White Plains, NY Whitestone, NY Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Five Star Moving Company
  • Location: 600 Mamaroneck Ave Suite 400, Harrison NY, 10528
  • Website: fivestarmovingco.com
  • Email: info@fivestarmovingco.com
  • Phones: (855) 417-1811

118 Reviews: Add Review

  1. Helping me move

    An absolute pleasure to work with. They made my moving experience from Baltimore, Maryland to Boston Mass. an absolute dream. The crew was very kind and treated my belongings as if they were their own. Would recommend 100%.

  2. Excellent Service

    They made my move from Baltimore, MD to Wilmington, DE very easy and stress free. My wife and I moved from our 2 bedroom apartment and I have to say that the service was exceptional. The crew was very friendly and made sure to follow all CDC guidelines for Covid. Definitely recommend!

  3. Never Received my Items

    A move that was scheduled to take 2-3 weeks was never delivered was impossible to get ahold of anyone who had an idea of where my items were. Has been 5 weeks now and we are still missing everything. Including medical supplies. Do yourself a favor and don’t trust this company with your belongings.

  4. STAY AWAY

    They claim that they contract out your move to movers that have positive reviews. Our move was contracted to a mover with so many bad reviews it was unbelievable! Obviously we found this out the hard way. You trust a broker would use a reputable company. Our $20,000 move turned into a nightmare! Many items destroyed and missing. DO NOT trust that they hire the best companies.

  5. Excellent job

    By far the best moving experience I have ran into. Thank you five star for all the help to make this move come true!

  6. Movers Beware

    Terrible company and buyer beware. We hired them for a long distance move from NY to FL. This company is a broker that hires other moving companies and assigned me a poorly rated moving carrier called Moving Pros who tried to change my moving date at the last minute, despite it being arranged for days and then charging me extra fees including elevator fee despite having that clearly listed in the contract that I would not be charged for. Having been put in the corner after all our items were already in the truck and did not have a plan B in place, we had no other choice but to pay the fees. At the end we ended up having missing items damaged goods. We called Five Star and complained, who stated they could do nothing about it. The manager was very unprofessional who ended up cursing me out and forcing me to remove my review otherwise would not help me with the claim process. Fast forward months later, nothing came out of the claim and we are looking into getting reparations somehow. Would not recommend to anyone!

  7. Great Job

    5 star did a great job with the move.

    Contracted with Austin for my move from Georgia to Texas. I was ready to load a u-haul and get going but Austin had a truck near by and was able to fit my load on for $600 LESS than the u-haul rental. Really saved me a backache. I recommend 5 star for any move.

  8. SCAM! DO NOT GIVE THEM YOUR MONEY OR DEPOSIT

    This company is a SCAM. All the positive reviews are fake!! Believe the negative reviews because that is the true experience you will get. I was naive and I wish I trusted my gut when I saw the negative reviews. Protect your piece of mind and take your money somewhere else.

    My move is from CA to TX. As I write this review my items are still in CA when I was quoted they would have been delivered 2 days ago.

    They [NAME EDIT] gave me a deceiving quote,pick and arrival date just to get my deposit.After they got my money, they gave my move to another company(actual movers) who picked up my stuff a day late, charged me twice the price I was quoted and my stuff are still in CA(movers put it in another storage waiting for other moves to fill the trailer).It's 2 weeks later, not even sure when my items will be delivered (it should have been delivered 2 days ago). I called [NAME EDIT] at Five star moving and he hung up on me yelling I should talk to the movers. Of course I called my bank to get my $500 deposit back (which I did! Thanks to American Express :-)), because they didn't provide any service, if anything they lied and caused me more stress!

  9. Good move

    I had a very good experience with this company. Thomas was very honest and thorough going threw everything which led me in doing business with this company.

    Thanks again.

  10. The best EVER!

    These guy were incredibly nice and caring from a-z. I have moved over 15 times in my life and this has been the best so far.

    I was picked up by Bristol moving, seems to be one of five stars agents. The crew was amazing! The service was far from what I expected. They were so efficient in packing and loading I was impressed by the skills haha. If you’re looking for a company that will put you first, you found the right one!

  11. Awesome movers!

    I decided to go with five star because when I spoke to Austin I felt very comfortable. He went over everything so well I am amazed! Although I paid more then I wanted to, I expected that because the movers do everything! The service was great and the customer service team was also amazing. Thank you Five Star!!!

  12. Save yourself the headache

    Review

    Do not trust this company or Thomas Downs. The company is a broker and once you pay your $500 deposit, Thomas flips a switch and could care less about you or your move. He will go from nice and professional to petty and useless.

    For starters, he grossly underestimated the cost of the move. When I asked for an estimate, he repeatedly told me that I didn’t have enough stuff to move and said I could add things since I didn’t meet the minimum amount anyway. So I did, at his suggestion. Listening to him was a big mistake. The movers tacked on a ton of extra fees and the move wound up costing 50% more than Thomas estimated. I have moved a dozen times in my life and this is the first time an estimate I was quoted ever changed. The difference in the moves? Using this company as a broker.

    They make a big show on here about calling them to address your concerns and “they’ll make it right”. Instead, Thomas will take no accountability for anything. When I called and told him I wasn’t informed about extra fees, he said he didn’t have time to go over every “minuscule detail” with every customer and “we partake in nothing a carrier charges”. Think about that. He admits he doesn’t go over everything because he can’t be bothered. And once he has your deposit, you’re pretty much on your own because it’s up to the carrier what you will be charged. He also bragged about how he runs a multi million dollar business (not particularly well, if you ask me), and accused me of trying to sneak things on the truck. *insert eye roll here* This is who you will be dealing with if you have any issues with your move.

    Interestingly, I looked at the other bad reviews on here and most of the customers who have negative experiences dealt with Thomas. So proceed at your own risk with him. Or better yet, don’t use this company at all.

  13. Unethical company that doesn't honor agreement

    Worst moving experience I ever had. They said yes to everything when they tried to get my deposit, but do not honor agreement when it counts. Our agreement clearly stated ' Customer will get a 100% refund of deposit if customer decides to cancel the move with Five Star Moving Company, up to 7 DAY BEFORE THE MOVING DAY.' 2 weeks before I move I cancelled my booking due to their extremely high rates comparing to competitors and not able to give me an exact pick up day, and I was refused my $600 deposit refund. They talked down on competitors, even took out the link to our agreement right after they refused my refund. Fortunately I have records. Beware consumer. This is a very unethical company. Beware !!

  14. Excellent work!!

    I had a great experience! Austin walked me through everything from start to finish. I ended up going with the regular move but as time got closer to the move I need help with the boxes. Thankfully I was able to add on those services before the move. The movers were great. Thank you again!!

  15. Literally picked movers who Robbed us and said it wasn't their fault?!

    Our original quote was awesome for our 2 bedroom 2 bath apartment at $2,700. Two days before the move I sent over about 15 photos with all of our stuff pictured and a detailed list of the amount of boxes and size.

    Understandably the quote doubled to about $4,700, however they pushed our moving date by a few days- messing up our daughter’s birthday stay at the Great Wolf Lodge. We didn’t receive confirmation that they were coming until 12 hours before. On the morning of the move (which ended up being a Saturday) they called us at 5:30am and said they’d be there in an hour. Four men showed up, two in a 26ft uHaul and two in their own vehicle. It took them a few hours to pack the uhaul. My neighbors were out there most of the time with my children, and Scott and I were in and out. Someone was always watching the truck. After they had packed everything we owned onto the truck the lead told us it was going to be 12k because we had taken up 2,400 cubic feet. TRIPLE the cost. After debating for almost 3 hours and trying to get ahold of Five Star Moving- we had nothing. This moving company (not the broker) which was Visions Moving & Storage LLC said either we pay it or they dump everything back onto the busy street. We had already closed out on rent, our van was packed, and no one was there to work with us or for us. Scott was able to talk them down 1k. So we paid half the deposit then. We were told 1 to 7 days until we received our stuff. Our stuff was picked up on June 26th and we didn’t receive it until July 17th.

    While waiting for our stuff- it was revealed that the moving company Visions Moving & Storage LLC had charged us for TWO 26ft moving trucks. We barely filled half of one. Our apartment was 1,100 sq feet. When we argued and showed picture evidence and had neighbors as references Visions Moving and Storage LLC said we must have not been watching close enough when they switched the trucks. They’re quick….. Um what??? We paid for two moves. A 26 foot haul doesn’t even hold 2,400 cubic feet. There was no way we could have met that value. Five Star Moving Co pretended to help, it was pathetic for a lack of another term. They were unable to lower costs or refund our deposit to them. When we told them it was THEIR responsibility to pick us a moving company, they said it wasn’t their responsibility. YOU HAVE ONE JOB!? I mean seriously, that was your company’s one job. Through broken texts we were able to work with Visions Moving and Storage LLC and threaten to hire an attorney, which allowed us to come down by another 1k before our stuff was delivered.

    When the moving truck finally arrived. We were unable to see our things until our bill was paid. We were also told last minute our bill would now have to be paid in full cash and not cashiers check. Shady! Part of the moving package was that they would put all of the boxes into the right rooms and rebuild furniture. The moving truck showed up with one person and another person he found off craigslist. They dumped everything in the garage, and we had to fight them to move at least half into the house and some of the heavier furniture. They flat our refused to move our couches up stairs and then dropped them on the way in when I begged them not to leave them in our garage with these Arkansas bugs. The lift to the truck was also broken, and leaked fluid all down our driveway.

    Also included are the measurements of the truck as it was opened on our driveway before anything was taken out.

    I held it together pretty well until I started opening the boxes. I’ve included pictures of the damage. They smashed in my instant pot, my book shelves are unusable, and brand new Ikea tables that now have holes in the top. If you know me, you know I loved my gallery wall. I’ve worked years building it up and it’s seriously all of the things I love. Opening that box is when I lost it. More than half of my pictures including custom art were smashed, one picture being damaged so much it will have to be reprinted. None of our stuff will be replaced or refunded because we were told multiple times they never have trouble with damage. After we paid the final installment for them to open the truck, Visions Moving & Storage LLC completely ghosted us. They have not answered a text, call, anything. Five Star Moving has responded and said that they would look in to damage reports for us. I don’t have a lot of hope…. After a long 7 year journey through Scott’s Med School and Residency and the 5 states we’ve lived in, this was not how I wanted to end it.

    At the end of the day, it’s probably a fine amount for a move. I’m more upset that there are people and companies out there who think they can take advantage of people, especially young families who are just starting to get on their feet. I hope they can sleep at night ?

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