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Giant Xpress Moving & Storage

Giant Xpress Moving & Storage reviews from real customers

On this page you will find reviews on the company Giant Xpress Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Giant Xpress Moving & Storage – 4 (calculated based on 70 reviews).

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Giant Xpress Moving & Storage

   70 reviews

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  • Company: Giant Xpress Moving & Storage
  • Location: 1127 international pkwy, Fredericksburg VA, 22406
  • Website: www.giantxpressmoving.com
  • Email: info@giantxpressmoving.com
  • Phones: (540) 684-1277

70 Reviews: Add Review

  1. Worst Mover Ever Seen.

    Don't ever hire these guys for your moving unless you want to throw away your belongings. The mover guy broke almost all my stuff without giving explanations. He even recommended me to throw them away. See attached pictures.

  2. Worst move Ever!!

    They were very very unprofessional and did Not honour any part of their commitment. On the day of move first they changed my time to evening instead of morning which I understand, the plans can change. However they came to my doorstep telling me they pushed me back because others payed them a "higher price". I did not even give them a single extra box and stuck to my inventory and still they did not have space for my stuff in the truck. They put my mattress and box spring tied outside behind their truck instead of securing them inside the truck. They also admitted that their office miscalculated the space needed and that I had to reschedule my move as they did not have enough space. They did not bring their tools I was made to ask around the neighbourhood for the tools. After, they even misplaced the borrowed tools which I had to apologize to my kind neighbours. They did not even bring the mattress pads that I had payed for and never payed me back. After mistreating my belongings they even left all their trash and wastes on my driveway and did not have any courtesy to remove that. Delivery was awful as they left my bed not fully assembled which broke a week later! I wish I had never hired them.

  3. Worst Company Ever.

    If I could give a 0 star rating, I would. Do not trust any favorable reviews. This is the worst, most dishonest and disreputable company we have ever dealt with. They showed up over 6 hours late for the pick up and then started adding charges which totaled twice the original estimate. Each step, stair, etc. was an additional cost. They even charged an extra $200 for wrapping the furniture even though they were aware of every piece we were moving at the time of the original estimate. They tried to get us to sign a blank inventory form to try to "save time". They waited the full 7 business days to deliver the furniture and showed up 5 hours later than originally stated because of "problems" with their truck. The office staff were rude and the customer service was non-existent. The dispatcher said we could get an earlier delivery and after putting us on hold came back and said because of "our" delay, they would have to put our furniture on a different truck. The delay he was referring to was putting us on hold. We told them our home had two floors and when they arrived they wanted an additional $100 to take two pieces of furniture up the steps. They said anything over 7 steps was an extra charge. I know of no home that has a second floor with only 7 steps. My husband told them to leave the furniture and he would move it himself. The furniture was damaged, a door was loose on a dresser and a table was missing a wheel, which they later found in the truck. The head mover left and sat in the truck at the end. All in all it was a terrible experience and any review that states otherwise has to be fabricated. I implore anyone who contacts these thieves to get a full break down of every conceivable charge. It is a classic bate and switch scheme where they low ball the original estimate and then nickel and dime you for every possible thing once they get there. DO NOT USE THEM. They are not accredited and there is a reason for that. We will be contacting any and all possible agencies to put this company out of business. If you have had a similar experience I would ask that you do the same. Many local news channels look for businesses like this to investigate.

  4. The perfect move in 10 years.

    My move to North Carolina was awesome. Great ladies in office, great crews on site, all around great experience! Price was on point and delivery only took 2 days! Wish I would've found this company for my previous move. I'll be hiring GiantXpress at every move I have from here on out!

  5. Movers tripled price AFTER loading.

    If you are moving or know someone who is - DO NOT use Giant Xpress Moving and Storage out of Fredericksburg, VA. This company quoted us an estimate and, after loading everything, tripled the price. They held our possessions for ransom until we paid with cash. Our items were kept from us 17 days after loading. We have breakage and other damages. Many pieces of furniture damaged. I've never had movers treat our things so carelessly. When they unloaded, they just piled boxes on top of fragile items. They didn't unwrap furniture. I've contacted attorney, police, BBB, and will be filing complaints with other agencies. Just don't want anyone else going through this nightmare. Vet your moving company thoroughly. It's unbelievable what people do to others out of greed.

  6. Nothing but good things.

    I read a lot of reviews and I couldn't decide weather I should move myself or use someone to move me.
    When I called around I spoke with a lot of movers and some I liked and some I didnt. What made me choose giantxpress was the sales reps they were on top of everything and answered all my questions and that made me feel comfortable.
    I did read reviews from a lot of companies and honestly there were really good ones and really scary ones but I felt good about them and went for it, i'm glad I did cause they took really good care of my belongings. I have nothing bad to say about them. I would just say go with your gut I did and I'm glad I did I would recommend them as well to family and my friends.

  7. Very very poor.

    Do not hire them. Very unprofessional dishonest. The co. Did not concise estimate and demanded triple the ant. Do not fall for their positive reviews.may be a fluke and fake. Make no mistake this co. Is a scam. Pls. Be safe don't take their eatimated price seriously. It's going to be your loss. And deposit is not refundable. Of corse they don't tell u that. They don't tell u the things you need to know. Only the things u want to hear. And customer service. They don't know the meaning of it. Just get a co. Whose register w/BBB. THIS CO. ISNT. that should of been a hint.

  8. From the Bronx to Brooklyn to Louisville, KY, Grade A service!

    I get a little chocked up when I think about how good Fred and the guys have been to me over the two years my furniture was in storage. Fred is the most understanding and reasonable person in Brooklyn. I am most thankful to him for keeping my things safe and returning them to me in Kentucky in the condition that I left them. Because my experience was so excellent, I am referring anyone, anywhere to them. Me putting my experience into words won't do it justice. Where else can you move a two bedroom full apartment (Bronx size) from NYC to Louisville Kentucky, about 900 miles away for less than $2,000?? I'll wait..Fred, I love you man and am so thankful to you. The guys you sent down had an inventory of my belongings and checked, and doubled checked and triple checked the boxes against the inventory sheet. Came in and set up my furniture like some bosses. Very mannerable, I had to ask them to take a potty break and offer them a beverage. So humble and grateful when I gave them their tip. You don't find NY'ers like that today. You cannot go wrong with Xpress. Fred will take excellent care of you. Tell him Samantha Simms told you he would!!

  9. Could not have asked for better.

    I recently moved from DE to KY and didn't realize how many options there were. From the 1st call, to pick up, to delivery, everything went very smoothly. The price was reasonable, the representative was kind & helpful, and the scheduled pick up and delivery were on time. This company stood out to me for their polite customer interaction. I was a little concerned by a couple of these reviews, but I had such a great experience I have to wonder if those aren't from competing companies (as we all know that happens). Personally, I would definitely recommend this company and will absolutely use them again should the need arise.

  10. Great service.

    Fast delivery, great prices and friendly service. If I move again will use again. Nothing was stolen, nothing broken, deliveried everything on time as promised.

  11. I wish I can give them 10 stars.

    Well first to start I want to thank everybody at GiantXpress movers they are wonderful and great team to work with. Starting from the sales person grace she was wonderful and very helpful over the phone she took care of me with lots of discounts cause I'm a retired and she made sure that the move was on my budget. The crew showed up n took care of everything thanks to Mike the supervisor that led the crew on doing a good job on the packing and moving everything. What a great company I would recommend them to all people. And I will move with them again and again if I ever move again lol. Again thank you very much giantxpress movers.

  12. More than perfect move yaaaay.

    I would definitely recommend giant express movers. This was my first move in a very long time, and I knew that I could not manage the move alone. I found these movers on the internet, and they were very polite and had great customer service. The movers were prompt and worked very hard to make sure that the move was done as quickly as possible. Good job guys,and thank you so much for your help.

  13. Dishonest, pick a competitor.

    I was very pleased with the price Giant offered me on moving my goods from Maryland to Texas. I shopped around, and they offered me the best price by hundreds of dollars.

    ..But.. Once I was committed to using them, the price doubled. They called me up the morning of my move with a new -"Hey I'm just looking at stuff.." estimate, and doubled the price.

    They KNEW the exact weight and volume before the first estimate, because it was an international move. Everything was weighed at customs, and it all fit into a single 21 foot shipping container. I told them all that with the first estimate.

    Lies, Lies, Lies and once you're committed: double the price. And they wouldn't even commit to double the price, because they said they might need to recalculate extra charges after delivery.

    Don't make the mistake I did. Don't use this company.

  14. Bad move made great!!

    Moved from VA to TX. Didn't want to move, but Hope made everything easier!! The movers were very courteous and understanding. All of my belongings arrived on the day I was told they would be there, the sales team was very respectful and willing to work with me throughout the entire process! The free month of storage was a fabulous plus, as I wasn't immediately ready for my delivery. My price didn't budge from what I was originally quoted. Will use them again and recommend them highly to anyone looking for a hard-working, honest, and reputable moving company!! Excellence beyond expectation!!

  15. This company is a sham. DO NOT HIRE THEM.

    They made a complete mess of 50% of my stuff. Glass was packed against glass, in one case there was a whole box of just glass against glass, myriad pieces everywhere. Fragile items that had been with me for 20+ years and which they were supposed to have packed, weren't packed properly, and arrived shattered to tiny pieces. They packed heavy items on top of fragile ones (like my tool box on top of glassware!). All my pieces of furniture were damaged or broken in one way or another, some minor, some major, but nothing arrived unscathed except for about 5 items in an entire apartment move. Bookshelves never arrived and they never followed up about it. Not even my books arrived without damage, who doesn't know how to pack books?? They were late arriving, but the worst part was the constant lying about where they were in the move, never clear, always giving me the run-around. Once my items arrived, and I tried to contact them, I never, ever received a reply back. I went with them for the same reason you will be tempted to go with them: they quoted me reasonable price for a cross-country move ($3000), then after claiming the foreman wasn't available for an estimate until 4 days before my move, and he performed the estimate, he increased the amount to $5000, and with the short notice I had nowhere else to go. It is one the worst experiences of my life. This company should not be allowed to operate.

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