On this page you will find reviews on the company Global Express Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Global Express Van Lines – 1.3 (calculated based on 30 reviews).
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Fraudulent Company.
They took our deposit and then ghosted. We called repeatedly and they committed to showing up. They did not.
We filed a fraud claim with our credit card company, which reimbursed us immediately.
Seeing the fraud claim, and losing their money, they called. They asked us to withdraw the fraud claim and instead take a check refund from us. LMAO!
Global vanlines scam!
Global van-lines are absolutely horrible. Do not believe anything they say. I was quoted one estimate and a day before my date they changed it over a thousand dollars knowingly that I wouldn't receive my deposit back. Waited two days and no show. They will charge you for cubic feet for space you don't use. I would rather load my [EDIT] on a camel and ride it before hiring this company! I promise you will regret it.
1 bedroom apartment move.
If this was the last moving company on earth I would not use them. I would carry every piece of furniture and walk to my destination before using this company, what a bunch of crooks. charging $200 for a long walk, really, 25 feet to the elevator and then 25 feet to the loading dock??, $400 extra to pack an ironing board and coffee table, $300 to shrink wrap a TV. DO NOT USE THIS COMPANY.
Cost, damages, price changes date changes.
My son is in the military and needed to move his and his wives small/one room belongings from VA to WA where he was to be for his first PCS. Movers arriveda day late and came near midnight for pickup. One $50 item stolen and damage to a sofa. Claims were made. The company deducted the $50 but they refused to pay for sofa damage of $72 that the Claims company said they owed them.To this day they never paid! The price went up by the time the delivery was made plus the driver refused to deliver to their door because "of location and difficulty getting his truck out so he was going to charge them extra $350 so he could rent a smaller truck to deliver their things "down the street". They did not have the money so my son found some men in his new unit and they used his pickup to unload their items, drive down the street and then they had to unload the items themselves! The driver did not assist. When they put in the claim for the damaged sofa they were informed that "their belongings were to sveral trucks before delivery so they did not know how/when damage was done"! We spent months trying to work it out with the company, spoke with several people and eventually they stopped answering their phone when our phone number came up on caller ID! We know this because we would call right back from a new number they did not recognize. Please do not use this company for any services! Plus the claim company that you go through when filing a claim does not stand behind their services either. Their response was "we can't make them pay"!
A Family History Lost Forever.
After my dad received news that he had about six months to live due to cancer, he and my mom moved to Denver for health-releated treatments. They asked me to move with them so that I could take care of him at the end of his life. This company kept the boxes that included our family's Christmas decorations, many which were my grandparents' when my dad was a child. The rest we had collected through the years, most of them homemade by me when I was a child and by my kids. My dad spent his last Christmas without these happy memories and I can't tell you how sad he was. Sad? No, he was heartbroken. No matter how many times I called Global, or how I tried to appeal to them, they were rude, dismissive, and eventually abusive. NEVER USE GLOBAL!!
They delivered 89 of 161 items 6 days after the promised date, 46 a m.
They delivered 89 of 161 items 6 days after the promised date, 46 a month later and they did not deliver the remaining 26 Items. They always tried to get more money from you by giving stupid excuses, (my truck can’t get to your door, the furniture are too big? etc.). They did the packing (charge me $900.00), the quality of the boxes they used was really bad, I have pictures that they show boxes are crumbled and falling apart. I would not recommend this company I have reported them to Department of Transportation and Better Business Bureau. This is a summary of the event:
Specifically, on March 26, 2012, Mr. xxx signed a contract with you to pack and deliver his personal belongings from McLean, Virginia to Folsom, California. The pickup date was April 19, 2012. The delivery date was to be May 6, 2012. You delivered just 89 of the 161 items that you picked up. After two weeks of daily telephone calls, you delivered 46 of the missing items on or about June 6, 2012. Since that time, Mr xxx has made several attempts to contact you by phone and e-mail to find out the status of the remaining 26 items.
You have not responded to any of his e-mails nor returned any of his phone calls.
The items that is still missing include the following:
1. Camera and photographs taken of my children while they were young and of my father and mother (who are now deceased). These photographs are priceless. They cannot be replaced.
2. Four - five pairs of summer “Zegna” pants. Estimated value = $1,440.00 to $1,800.00 ($360.00 each).
3. Five to ten “Zegna” shirts. Estimated value = $1,750.00 to $3,500.00 ($350.00 each)
4. Four “Zegna” pullovers. Estimated value = $1,500.00 ($375.00 each).
5. Five to seven “Polo” shirts. Estimated value = $450.00 to $630.00 ($90.00 each)
Mr. Joshua Thomas
August 28, 2012
Page 2
6. Side table from living room set with marble top. Estimated value unknown but replacement value is expected to exceed $1,000.00.
7. Coin collection. Estimated value is unknown. This collection is irreplaceable.
8. Ironing board. Estimated value = $35.00.
9. Plastic laundry basket full of clothes. Estimated value is unknown at this time, but is expected to exceed $1,000.00.
10. Straw laundry basket full of clothes. Estimated value is unknown at this time, but is expected to exceed $1,000.00.
11. Duffel bag with Pepsi label on it full of items. Estimated value is unknown at this time but is expected to exceed $1,000.00.
12. Silverware from Iran. The exact estimated value is unknown at this time but is expected to exceed $5,000.00.
13. Paperwork from previous employers and tax returns. These items are irreplaceable.
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Never Showed up.
We chose (unwisely) to use global express moving. We paid the deposit via our credit card. We were promised our own truck (moving a 5 bedroom house, seems it would be obvious to have our own truck) and were promised next day delivery. About 1 week after scheduling our move we received an email from an employee of global telling us to cnacel our move and get our deposit back because the company is a huge scam and is going to take us for all of our money. We called Global Express to cancel and they said it was a disgrunteled employee and was just trying to ruin their business. So, we trusted (bad move) the company and stayed on course. Come moving day they NEVER showed up. We called and called and called. THe sales person pretended he had no signal when he picked up the phone and kept hanging up on us. We finally got in touch with his manager who looked at their computer system and apparently we didn't have our own truck and our delivery date was never scheduled like we were told. They were going to hold our stuff in their warehouse until they had another trip to NC come up. So the manager offered us a refund on our deposit and we accepted and found another mover. We got an email from the manager stating we would receive the refund. Just to be safe we submitted a dispute to our credit card company. It is now almost 12 weeks later and I am still disputing the charge. Luckily, my credit card company is going to handle it from here on out. THEY ARE A SCAM! DO NOT USE THEM. PLEASE STAY FAR FAR AWAY from this company. .
Delivery.
After a terrible experience with these bottom dwellers and compliants filed with the d.o.t. and my us congressman that asked for an investigation of this company they are now hiding any way possible. They answer their phones with a recording for the sales office. the D.O.T. has fined them a significant amount for their practices with me. If you are doing business with them be prepared. Get the registration number on the truck when your goods are delivered along with the license plate numnber. You will probably need this to trace the actual company that delivered you goods. Take pictures of you goods as their are unloaded. You have nine months to submit your claim. Their location in Miami does not answere their phones and I couldn't find them thru directory information. I guess Alex, the owner, and Max, his chief swindler, will continue to jump from rock to rock so they can lie and cheat everyone they can. Report all of you complaints to the U.S. D.O.T. and all better business bureaus in your area and don't be afraid to call your congressman to ask for their help with an investigation. My congressman was fantastic. An invesgtigator with the D.O.T. told me last year they did a sting on movers like this and they closed about 75 of them down. The more complaints filed the better chance we all have to drive this kind of parasiter out of business. be ware of one of their salesman called Darin. he will say anything to get your business and talking to Brian is a huge waster of time. good luck!
Disaster!
I was scheduled for pickup in st. Louis, Missouri, and goods to be delivered to Austin, tx. Gilbert the driver told me that he would call me two days before pickup. Well, Thursday, Friday, Saturday, and Sunday came and passed so I was in Austin, tx with no furniture, no equipment. I called gilbert several times. No response. Monday I called corporate and they had no idea why my things had not been picked up. I asked for a refund and that was supposed to take 3 business days. I then called again the following week and got no response. The other customer service rep stated that Bryan was out of the office and would call me the following day. I called a lawyer today 10/10/12 to prepare to sue. I left a voicemail on the customer service line for them to hear and told them that I wanted this resolved and would like my 505.05 deposit back. About 30 minutes later, I get an email from Bryan stating that he was sick and the paperwork would be filed with a receipt in my inbox. This is a breach of contract and I will be pursuing with the lawyer and everything I can until they are out of business. Still, no deposit returned. This is a shady company! Do not work with them. They are marketed under worldwide movers. I repeat, do not use them! Wesley smith wsrnbsn@gmail.com.
Move the things yourself.
There are plenty of long reviews on here stating why you should not use them. Mine is just the same but I'll make it short.The movers this company uses are completely shady. They will construct their own weight and volume charges once your stuff is in the truck. They will charge you whatever they want and then coerce you for a tip after they load your stuff.
Once my stuff got here, I was missing a chair and boxes with glassware. I imagind they were crushed and they just threw it out.
Avoid this and ANY moving company, do it yourself. .
Lying, unproffesional, exstortionist.
I needed a moving company to move my parents and myself from Virginia to Tennessee. Easy right? Wrong! The salesman was so nice to my father, low-balled the bid and then did not explain that it was an estimate. The movers came the right day but were late. They were ill prepared for the packing, moving and their inventory list came nowhere near what the agreed contract stated. A Penske truck showed up in my driveway with one driver and two movers. One mover brought beer to work with him. They did not finish the first day so they had to return the next. Late again! Ill prepared and sloppy. They left so much stuff throughout my house that I had to run behind them, pack items or throw the stuff in my car or else it would have been left behind. The movers were contracted out by global express van lines and the company was called simplicity moving and storage, worst customer service, worst follow up and voice mails always full. I am in Tennessee still waiting for my stuff (9-11-12). The truck left my home in Virginia 8-30-12. My mother blood pressure medicine accidentally got packed so I have begged, pleaded, threatened and asked for the truck to be delivered to us for her medicine. Nothing from them. Don't answer their e-mails, don't answer the phone and when the phone goes to voice mail, it is too full to take any more messages! Really! My mother still does not have her meds, the doctor visits aren't cheap and still no idea of simplicity moving and storage (contracted by global express van lines) when any delivery will take place. Will be seeking legal assistance for this one! They are rude, greedy, will not communicate with me at all, poor quality work and more than likely all our stuff will be broken or stolen! Do not use this company for any reason! They lie and rip you off, but they are soo nice in the beginning!
Global Express.
Total moving estimate: $10,350. Actual cost: $16,709. Numerous items were damaged during the move. We requested delivery for July 21; they made delivery on July 28. Granted, the move was across the USA, but one week later than requested. This cost me extra expenses for lodging, etc. The salesman could not help us much once the sale was made. All the movers, about nine different people, insisted we pay them all large tips. We paid over $400 in tips.
Beware Thief.
The salesman Darren was all nice in the beginning. Stating this would be the best move ever. They arrived a day late and late I the day even after I told them there was no way they would get it done in half a day. After packing and taking half the house on one day they came back on day two. That is when my furniture was held ransom as they then charged more than what was agreed because the sales guy screwed up the weight and they threatened to stop work and you would have to some get your stuff.The day of delivery the guy called and said he broke down but would be there by 5. We never heard from him again until 11:30am the following day. they finally showed up not speaking much English as one was from Russia and the other from the Ukraine.
I asked for a reway and they said I would have to pay an additional $150. Originally the salesman Darren stated that I should feel safe as all my goods would ship on a truck they owned yet they showed up in a truck towing a trailer with no logo from Global at all.Upon unloading and unpacking we had a damaged washer, freezer, dresser and some ceramic items also had missing items valued at $400. I took pictures of everything and the Darren stated the VP had approved my request that they reduce the overage charge. He then stated to send the pictures and email and he would process to the VP. Well over a week now and he will not take my calls nor return any message or email. What a big scam. Don`t let them tell you that their competitor bought this site and they delete any good reviews. Bunch of bull. Look them up on the BBB for Baltimore, Maryland. So far no refund as promised. .
Global Express Van Lines.
BBB rating was A. Slipped to B . Was discussed with Allan and assured problems were corrected. Went to C. At the time of this review, an F.
Estimate price was less than $2200. End cost was over $4900. We expected price to increase due to packaging and weight difference. Price would have been acceptable had we received the service we were promised.
Did good job packing and loading initial truck in MD.
Off loaded and loaded at least once.
Used 2 people found on the Internet (per driver) to unload truck. Appearance/dress disheveled and dirty. The larger of the 2 did not show any incentive and let the others do most of the work.
Damaged curio cabinet, inlaid table, dining table, stained glass lamp shades. Broken collectibles.
Many items missing/stolen including kitchenware, lamp top, top half of antique dresser including mirror, and other boxes.
"Movers" refused to take items up one flight of stairs until co-ereced. We paid to have desk taken upstairs.
Never received final weight from Global. We refused to sign receipt due to the damage, etc. Driver left without leaving a copy of bill of laden.
Claims process is laughable. We called the claims center and found they were 3rd party and wanted info off the receipt the driver was supposed to leave.
Filed complaint with Better Business Bureau. 0n August 6th. No response from Global (Aug. 22, 2012).
Do NOT move with Global Express.
I contacted Global Express because I had to do a last minute move. Throughout the entire process, they were difficult to get a hold of when needed, and did not provide accurate information regarding the move and subsequent prices. When the movers came to my home (3 hours late) to move my things, they tacked an extra 250 dollars onto the cost of the move, then told me they would remove 100 dollars if we "took care of them" before we left (because we didnt' have much recourse at that point, we tipped them the difference and hoped for the best). When my things were finally brought to Baltimore, (my move destination), another 75 dollars was tacked on in last minute fees. But, I haven't even gotten to the worst part of Global Express. They LOST several boxes as well as my office desk chair. After calling repeatedly every day for a week, the woman on the phone told me she would contact the warehouse manager, who would give me a call. Of course this did not happen, and after hounding them for a few more days, I was finally able to get in touch with the warehouse who told me simply "the stuff is gone" and to file a claim. I was given ZERO help, and LESS THAN ZERO hope that I would ever see my things (or money for my things) again. I am currently in the claims filing process with them. If you have to do a last minute move like I did, you may be tempted to go with GEV because they are available-DO NOT MOVE WITH THEM. You will have nothing but aggravation. .