On this page you will find reviews on the company Hawaiian Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Hawaiian Van Lines – 2.7 (calculated based on 7 reviews).
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Scam Artists.
Scam artists. Worst experience ever. Charged me twice as much as they quoted and damaged every single piece of furniture I own. You can read the whole story here complete with photos: http://www.donttrusthawaiianmoving.com. Don't hire these guys!!
If they get bad reviews, they just change their name and start a new company.
They go by many different names:
Hawaiian Van Lines
Eden Relocation
West Point Relocation.
Car Shipped.
Every time I called I got a person not a machine and was never put on hold. The rep I dealt with was always available. I shipped my car to Oahu, they did all the work, I just drove it to the dock and they were less expensive than Matson. I will be using them in the future to ship my household items. .
Last Minute shipping from HI to CA.
I had to ship my vehicle back to the mainland from Hawaii last minute. A coworker of mine used this company to ship their house hold items and vehicles approximately three weeks prior and said that they had a good experience. I called and spoke to a representative and she was both knowledgeable and patient in understanding my needs. I never felt pressured in her trying to close the deal, instead she gave me assurance that the process was transparent and reliable, and to feel free to shop around. In the last two weeks of my relocation, I had been so preoccupied with tying up loose ends with other factors of my move, I thought that I secured my reservation with the company. When I called to make sure everything was in place, I discovered I didn't submit all the information that was needed. As she was giving me instructions to make sure my car was washed and up to US port authority standards, she was on the other line with the shipping company securing my reservation. Within 20 minutes of the port closing, I had my vehicle in que to make that week's departure. Approximately 10 days later my truck arrived ahead of schedule and she contacted me to give a heads up. I had great service from beginning to end. I would use and/or recommend this company's service to any and everyone with shipping needs. Aloha-.
Great service.
I got a awesome experience with this company, great service, excellent price and great communication. Pick up and delivery was on time, 1 day before the scheduled, great customer always in contact, great service and very military friendly. Thanks will recommend any time.
Scam.. Scam.. :(.
Worst service ever! I cannot even give them one star! They are always late! They ruined my dresser mirror, were late by 2.5 hrs after already canceling an earlier appointment. They were to delivertoday at 6pm, then postponed to 8.30 pm, then had the nerve to ask me of they can deliver at 11.30pm!! They're now going to show up at 5 in the morning tomorrow!! Unbelievably horrid service. Please save yourself the trouble. If they are the only movers available, sell your stuff and buy new furniture. Bad bad service! Oh so bad!….
Beware of Eden Relocation, Inc.
I contracted Eden Relocation, Inc. aka Hawaiian Van Lines to move my personal goods from Seattle WA to Kihei, Hi. This move was a total nightmare from the time the drivers (late) arrived, to the time the load was delivered (also late). The drivers arrived to load in Seattle unpreparted, not enough boxes, tape and blankets. The load was finally delivered in Kihei and it looked like the a bomb wnt off in the container. Most boxes were wet and moderately damaged. Boxes and items never made it. I did have someone elses lawnmower, large wooden desk, bed headboard and a couple misc boxes. The Eden Relocation crew who unloaded the container said this was the worst shape of a load they have ever seen and made numerous appologies. Most if not all furniture hadmultiple scratches and dents. Rust was several pieces, indicating that the load was exposed to weather, also an indication of water damage was multiple boxes that arrived wet. I complained to Eden Relocation and they told me to file a claim, so I did. They sent me a settlement check for apprx $120, what a joke!! Avoid the headaches and use another company or better yet save yourself a lot of money and headaches and do the move yourself and avoid they jerkoffs. You can contract to have a container brought to your house, you load it and they come and pickup the container, same for when you arrive at your destination. They will bring out the continer, you unload and they pick up the container when you finish unloading.
Scam.
WARNING! We booked as Hawaiin van lines and actually yelped it and nothing came up so we booked what we thought was a great price. We got a call 3 days before pick up and they said that they wouldn't be able to make it Friday but could on sat and the driver will call is on fri to set up time..NO ONE CALLED OR ANWSERED PHONE. Finally on sat they said that the truck could not make it for 3 or 4 more days and WE should find storage and WE SHOULD FIGURE OUT SOMETHING. When we said that is not acceptable because we fly out in 3 days they informed us they were sorry and would refund our deposit. High and dry just like that. We scrambled to find a new shipping company and thank god for LJ at Guardian and John at Hercules was also ready to help. We have since learned that H V LINES is also westpoint relocation and under several other names also.