On this page you will find reviews on the company Homesafe Transit from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Homesafe Transit – 3.1 (calculated based on 70 reviews).
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We stuck with them, our mistake
Our original shipping estimate was one price, and we called several times trying to see what the new estimate might be, Eric was always busy, then he calls us the week before we move, and with the add on, jacks the price up over over a grand, he was always busy when we called. We never have shipped that much had we know before had, and Eric had plenty of to time to call us.
Booking experience
I booked with Amelia and then spoke to Eric and they were very dishonest. I paid 4500 more than they quoted for a 1250 square foot house. Do mot use a broker and several people told me this but i did not listen. I had a firm price of 3900 but went with home safe and what a huge mistake.
Thank you for the service
The general gist of this whole this is quite complicated I never moved out of state these people made it very easy and overall I figured i can show my gratitude by coming online real quick here at Barnes and nobles to repay some homage I am pleased to say all of my items are here and even my replica mona Lisa and my 12 ft giraffe carving
Don't Do It - Cancelled - Services not Rendered-Refund Difficult
Don’t do it…cancelled at the last minute...services not rendered...difficult to get a refund.
U-Haul was wonderful! Homesafe Transit...not so much. Why U-Haul? Because Homesafe Transit cancelled the evening of pickup...you read that right, they cancelled. We were forced to get two U-Haul trailers, load, and tow. In the long run, U-Haul was less stressful, much more dependable, and considerably less expensive.
Here is the sad saga of our ordeal:
Ordered service on the 22nd of February with a 2-day envelope for pick up on the 14th or 15th of March. This was not a large move, only personal boxed items, odds and ends that amounted to the size of a normal garage bay about 4 feet high (we sold our house turn-key including furniture). Drop off was a storage unit. Easy. Michael Romero was great, explained everything, assured me that all would go well, and he would be available throughout the process and took a deposit of ⅓ of the proposed bill via credit card. Keep in mind that when/if they ever do pick up and drop off you will have to pay the pickup and then the delivery portions of the bill in cash. Michael was responsive and available...that was until moving day. We were supposed to get a call 2 days before pickup to go over the list and the final price from Eric. Crickets. First red flag.
Since they hadn’t called, I called Michael two days before the scheduled pickup. He was surprised that we had not heard from the coordinator and contacted him (Eric Martin). Eric eventually called me, and we went over the list, price went up considerably (we did have more, but not a significant amount more - but what choice did we have at this time?), and he tried to defer the pickup date. Two more red flags. I could not change the date. We had escrow closing based on their 2-day pickup envelope. I couldn’t negotiate pricing; we were contractually committed, and it was all scheduled, not like I could cancel them, right?
Eric said he could pick up on the 15th between 3 and 6 pm. Pick up time of 6 pm rolls around...crickets. I called Michael when the pick up didn’t occur, and his line was disconnected. I tried Eric on his line, and there was no answer. I then called the main line, and Eric answered. Eric said that he could not be there, and he cancelled. This is about 6:30 in the evening. No thanks to Homesafe leaving us stranded, we were left to scramble and figure things out on our own. Enter U-Haul.
Eric stated that he would send an email confirming the deposit refund. I didn’t get it until I called the next day and insisted on it. Eric said it would be processed in 7 to 9 days. Didn’t happen. Had to call again. Eric stated that he would look into it and asked for 48 hours. I immediately called Michael who was back in the office and was not even aware that the company had cancelled our pickup. Michael apologized profusely and got the refund issued. I just got an email indicating that it is being processed (credit card statement indicated processed on the 31st of March).
This note came along with the refund notice...
Your refund is being processed in the amount of $XXX.XX if you have any questions queries or concerns feel free to call anytime.
PS: Please leave a review on your experience from our initial hello up to this point, we would appreciate if you can leave out that we refunded you. Our policy is strict on refunds. :) This will help our business and also help you by entering your name into a lottery for a $500 visa card on 4/01/2021.
To repeat:
Don’t do it…cancelled at the last minute...services not rendered...difficult to get a refund.
No hassle affordable
I got quotes but I felt good with them. I did read the BBB and other places but what company out here is perfect? None! I got a good sense of genuine care for my move my guy wasn’t pushy. Informative, letting me know that rates fluctuate but not mean about it like some of the others. I’m here in Florida now and I had zero complaints. Plus hey everyone deserves a shot at real business. I was insured so I figured they sound great it all made sense. I took the leap of faith.
Thank you!
Nevada to new York drive was insane but because of COVID we did it back in march 2020 this year when my partner got a new job I hired homesafe transit to move our stuff no way i was doing that drive again
Horrible customer service!
I received a quote to move my stuff 400 miles. The estimate was for 880 cf, and was going to cost just under $5000. I put down a $1700 deposit as was required. Within a couple hours I received another estimate that was cheaper for more space. I reviewed the contract and then notified Home Safe in writing that I was terminating the contract. Three and a half weeks later I have yet to receive my deposit back. I have contacted the company however I get the run around and they keep telling me they need more time to close my file.
Professional, punctual, amazing customer service and stress free
Moving can stress anyone out especially moving from Oklahoma to Florida. My agent Jordan Mason was amazing with getting everything set up with my move. The professionalism and courtesy that I received was above and beyond what I could imagine. This company is God sent, everything went smoothly with the move from packing to set up and I can’t thank them enough for making my move literally stress free. I definitely recommended this company and I definitely recommend working with Jordan. I would give y’all 10 stars if I could. Thank you and your company for all you do.
Homesafe Was Awesome!
My move went off without a hitch, my agent was so on top of things and always communicated with me. I was extremely impressed with their customer service skills.
Can I give 0 Stars? That's What They Deserve.
DO NOT USE HOMESAFE !!!!!!
The coordinator's quote was over $1,000 off. So instead of spending less than $2k, I spent over $3k. When I called to complain they just kept passing me around and connecting me with someone different. When I spoke with Dispatch, he said he would call me back the next day with our next steps but didn't... so I had to call him. The lack of communication is sickening and their inaccuracy with the quote cost me much more than I budgeted for.
Additionally, the movers they hired to move my stuff, broke my couch, lost a piece of my nightstand, and ignored my calls for 2 weeks. I have been trying to file a claim about my damaged and missing furniture but can't even get a hold of them. Disgusting. They do not deserve anyone's business.