On this page you will find reviews on the company International Sea & Air Shipping from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating International Sea & Air Shipping – 4 (calculated based on 55 reviews).
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Wonderful Service / Excellent Communication.
Working with Hillary at International Sea & Air Shipping was a professional experience from beginning to end. Pick-up was prompt and even a day early and delivery was two days early. We were working within a tight deadline and ISAS came through with flying colors. Great communication via email and phone during the entire process, especially getting through United States Customs. Thank you!!
Shipping furniture & piano.
International Sea & Air Shipping handled all the the arrangments from door to door. They had local company pick up and pack the furniture,build the crate pack the piano. The company they used in the Neatherlands did very professional job. We would recommend International Sea & Air Shipping for excellent service.
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Gothenburg,Sweden to Bonita Springs,FL.
We worked with Ms. Hillary Cammer on a complex move from Fjallbacka ,Sweden to Bonita Springs, FL via Seattle since early 2014.
International Sea and Air Shipping provided superb service and had the expertise to guide us through the many steps involved in International shipping and Customs.
We changed the destination from Seattle, WA after the shipment left Gothenburg, Sweden. Ms. Cammer and her Staff were up to the task to arrange for transfers and get the shipment delivered to the Bonita Springs, FL destination. The West Coast labor issues added more complexity to these transfers. The dispatcher Avi proved skilled in solving many issues to get problems resolved.
We had no damageed items and the packing, loading of the 20 FT container was handled with expertise.
The unpacking in Bonita Springs was also performed in an efficient fashion.
We truly recommend International Sea and Air Shipping of New York for international moves.
Dr. Ulf G. Goranson
623 S. 27th CT RENTON, WA 98055
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Overseas Move.
This was the first time I had to schedule an overseas move from the USA back to Germany. I was in the middle of a separation and terryfied if I would be able to handle everything on my own. International Sea and Air was awesome. The service they provided was excellent. They were friendly, helpful and I could call anytime. All questions were answered, no one ever got impatient with me about what I wanted to know. From the day I called til the day my container was delivered the service was great. Someone could always be reached either by phone or by email. I would always recommend ISA and would always use their service again. Job well done and appreciated !! Merry Christmas.
Low balled estimate to gain sale.
I have had the worse experience working with this company. My sales agent, Hillary Cammer, provides a shopping estimate based on my list of things to be about $3500. They packed my things (packers too ALL day - with many breaks - for a 1 bedroom apartment) and invoiced me for $5200 because apparently my actual was larger in size. Not sure how that was possible, as I didn't have any oversized furniture. Once my stuff was picked up I never heard from the move coordinator, Marina Lara, until I reached out asking for an update. My goods were held for 2 weeks before being shipped. Hillary had assured me they would ship with couple of days after collection. I asked Marina for when my goods would arrive in Australia, she provided me with Oct 17 as the day of arrival because the were put 'on an early vessel'. I was only told about the delay after I asked Marina for an update, new date was to be Oct 28th. My goods have just now arrived at the port, Nov 5th! And I was invoiced another $2500 for port handling fees. Again, estimated amount omitted by Hillary. Do not use this company. They will say anything to get the sale and leave with screwed with your goods in their hands.
Overseas car shipment.
International Sea and Air was used to transport my car from Florida to Germany. They charged me a price for shipment that exceeded a second vehicle shipped with a different company by 20% more. they charged $1600 for shipment and DAS charged 1389 for shipment. Both cars were similar dimensions. Through out the entire process communication was poor.
Upon the car reaching Germany I was told to contact a container company to set a time up for me to pick the car up. The container company was only the owner of the container and the yard and had no part in offloading. Additionally they made no mention at any point that I would have to contract a company to offload the car upon arrival as they only contracted shipping and nothing more. The additional contracting ended up costing over $700, which was odd since the shipment through DAS included all of these services.
The "export Coordinator" as they are called did not coordinate anything and could not even identify a firm that could be used to offload the car from the container.
Under no circumstances should this company be used for moving your car. If they do move your stuff expect extra fee's, heartache, and absolutely no care for customer satisfaction. The bill of lading will also not specify in any form what they are and are not responsible for. .
Bait and Switch Racket.
Provided a quote that was 50% less than final bill! After everything was packed (hours before my departure flight) the guys walks around and says "o yeah, this is going to be much more expensive". Too late to do anything at that point.. I'm still waiting to see how long it takes to receive my shipment - if everything is not perfect from here on, I will provide contact info for alternative movers who actually stand by their quotes. Might even file a complaint in small claims court. .
Stay away.
Using this moving company made my move 10 times more stressful than it needed to be. Every interaction after I signed on the dotted line was full of errors and stressful. Underquoted by a large magnitude. Late on the day of pickup. Used poor quality packing boxes. Items not carefully packed. It took several emails and a phone call over 2 weeks to get a response out of them AFTER they had all my stuff and my money. A laptop went "missing" and is not claimable on the insurance they provided, even though I listed it and paid for the insurance. Avoid like the plague. They may be cheap, but you'll end up paying in some way for their service.
Move and delivery.
I recommend staying away from this company and choose another. While their price is OK, you get what you pay for. They are very unreliable when it comes to appointments. The worst experience was when they finally delivered the shipment. Said they would come on one day, but then came on the next -- already over 1 month late (we moved from NY to Asia). And on top of that, they never notify you of these delays. They just expect you to be there. So when you happen to not be there they just dump everything in front of your house. In our case some parts of the shipment were stolen because of that -- a value of $5000. No apologies rendered and no refund either. And their insurance is a joke -- they would not pay because of some small print in the contract.
Excellent.
I highly recommand International Sea and Air Shipping (Internationalmoving) as your "Move Managers" for iinternational, overseas relocation.
THe entire team was highly professional, courteous and helpful.
A special thanks goes to Ms. Sarah Rabin for her good counsel and helpful advice in packing highly breakable collectibles for shipment and her assistance with the documentation; and to Ms. Jeanine Berrios for her excellent coordination skills and for selecting a reliable partner overseas (Stangl International Movers, Vienna) and finally to the courteous and professinal packaging crew who arrived with all necessary packaging material. Like a miracle, all our personal goods arrived promptly and safely (no broken or missing items) at our new home in Austria. A job very well done!.
I am happy to recommand International Sea and Air Shipping for a flawless and hassle free moving experience.
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