On this page you will find reviews on the company Jones Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Jones Moving & Storage – 1.8 (calculated based on 5 reviews).
You can also leave a request for moving in the form below - this will allow you to get an estimate of the cost of moving in the shortest possible time!
Find The Best Movers In Your Area!
Copyright @ 2022. All Rights Reserved by HireBestMovers
Packers are thieves.
This shipper was arranged and paid for by my employer, so I didn't think to read reviews before using them. I wish now that I had and seen the many references to thievery. I have never had a worse moving experience although I have moved numerous times all over the world over the past more than 20 years. I am witness to the truth of the other experiences of thievery. I had several brand new rather expensive household items stolen from the shipment by the packers. I discovered this after receiving the shipment, but I was very suspicious during the packing process. They packed all three boxes in the basement but carried them out to the truck without sealing them. When they were supposedly already packed and began taping shut I happened to wander outside to the truck and saw one of the packers moving loose items around inside the truck. When I looked, it turned out they were some of my own belongings stashed in the back of the truck, and not in the boxes that were supposedly already completed packing and ready for taping closed. The guy made some lame excuse and packed some of the things in front of me, but I later discovered a number of things missing. Don't use this company ever if you don't want to lose your things.
Great Moving Company.
I would hire Jones Moving & Storage again in a heartbeat. The cost of the move was even less than what was quoted. The movers were on time, professional and very curteous. They handled all of our items with care and wrapped the furniture to protect it during the move. Their prices were cheaper than the other moving companies we called. Have recommended them to many family, friends and colleagues.
Jones Moving & Storage Prov. R.I.
I had the misfortune of hiring this group of thieves and I regret having done so. Here is a list of things that they stole. Six collectible knives, various gemstones, antique coins, a world/satellite portable radio, $1,000 worth of colognes, all of my kitchen utensils, as well as other things that I'm unaware of. I think that they may have even stolen a few pairs of my unused underwear. They played with my sporting equipment damaging one of my most expensive items. They opened up every little thing that they could possibly get their hands on looking for more money to steal, illegal or prescription drugs, gemstones, and anything else that they could put in their pockets. Whomever decides to hire these scoundrels after reading these reviews (minus mggsoph) will risk losing their property and having their furniture and other belongings broken or damaged. I could go on and on about how unprofessional and downright untrustworthy this group of people are but if these reviews don't convince you then, there is no hope for you or your belongings. Take my advice and hire someone else for your moving day. Jones Moving and Storage is the worst moving company ever. I wouldn't recommend their services, not even to my worst enemy. They stink !!
Terrible Experience.
I generally don't bother posting reviews but we had such a profoundly awful experience with Jones that I wanted to let others know, especially discovering this site.
We had them pick up our stuff in Rhode Island and deliver our things to NY a few days later. From the beginning they were unreliable and unprofessional- after assuring us that we would be first on their schedule, they arrived very late. When we called the central office, Mike answered the phone. He was rude, abrupt and offered no apology or explanation.
The real disaster came later when they were supposed to deliver our stuff to NY. We gave them specific instructions to complete the delivery before 4 pm as per the rules of our new building. We repeatedly made it clear to them that the delivery had to be completed before 4 pm and coordinated with the management of our new building and they assured us that this would be no problem.
They arrived after 4 pm because they had loaded the truck incorrectly- they put our stuff on the inside of the truck so they had to make 2 other deliveries first. This was an enormous hassle because we were out of the country and had someone waiting in the apartment all day, anticipating the delivery. When we found out about this and contacted them we dealt with Mike again. Again, he was discourteous, defensive and entirely unprofessional. We didn't hear a word of apology or explanation from him- instead he spouted off a list of excuses and took no responsibility for the error. He promised that the delivery would be made the next day, first thing in the morning. Again we had someone waiting in the apartment and by 3pm, Jones Moving Company hadn't shown. Multiple phone calls were made throughout the morning and Mike repeatedly told us that they would arrive any minute. They ended up coming at 3:30 pm. To make matters worse, they forgot to bring tools to reassemble 2 of our bed frames so they were left in pieces.
Bottom line- I wouldn't recommend this moving company to anyone. They are incompetent, unprofessional and untrustworthy. Moving is always a stressful and tiring experience and the whole point of hiring movers is to alleviate some of the stress. These guys just don't seem to understand that. They are incompetent, unpleasant to deal with and their work and professional conduct doesn't inspire confidence or repeat business. I would not use them again and I regret trusting them with my things. I really encourage people to look elsewhere as Jones Moving Company does really terrible work.
Storage horrors.
Our experience with Jones was not very good. The company stored our household items (including very expensive antiques) for three years as we sailed around the world. During that time, there were many billing problems, as the office staff had a lot of turnover and was very disorganized.
When we returned from our trip and requested our stored goods to be delivered to our new house in Virginia, Mike was unable to move our items despite many promises. We ultimately found our own independent moving company. Unfortunately that moving company did not precisely check off the boxes they received from Jones. We are now missing many items, but have no recurse with either company.
Jones also has had a couch of ours for three months and promises every week when I call that they will get it to us soon. They continue to "wait for another truck heading in our direction" to send it to us, rather than pay the $400 shipping cost from a freight company. We have requested they send the couch despite the $400 shipping cost, especially since they have managed to lose so many of our items. However, they continue to vaguely promise they will soon. I don't know how to proceed!
My inlaws had also used Jones and watched as the movers broke expensive chairs and a table before their eyes. Jones refused to compensate for the damaged items, just as they are refusing to acknowledge the loss of our goods (high end bedding, lots of kitchenware, a piece of a tv entertainment center.) We didn't even address the damage to our antiques incurred in the warehouse, after hearing of my inlaws' experience.
Don't use Jones to store or move your goods!