Krupp Moving & Storage LLC

2 Reviews: Add Review

1. Poor experience with Krupp

   Columbus,Ohio- We had a very poor experience with Krupp moving unfortunately. The crew was 3 hours late putting us behind schedule for an out of state move. I was told when I scheduled the Uhaul load that if we provided the blankets and padding, Krupp movers would pad and plastic wrap furniture after loading to protect it in the moving truck. The crew told me they did not bring any supplies and would not do this. Several pieces of our expensive and antique furniture was damaged in the truck. They also badly damaged a stairnose, two door casings, drywalled walls and scuffed and scratched wood floors moving furniture. We had sold our home and we were leaving early the next morning with the new owners coming in the next afternoon so I was up until 2am trying to repair the damage the movers had done as Mo told me they do not repair damage their movers do to a homeowners home. They also left before the two hours were up, before our fridge was loaded and when we still had items needing loaded telling me that because the items weren’t on the inventory list, they wouldn’t move them. When my move was scheduled, I wasn’t told I had to list enough items to fill two hours or I would have done this because we needed two hours of help and that is what I paid for but did not get. Extremely dissatisfied- especially now that I have seen what a professional moving company should be like on our arrival end.

2. Un-professional interstate workers

   The company located in OH hired FL workers to unload, the only Krupp employees were the two truck drivers who did not participate in moving the belongings into the house. The FL workers caused severe damage to furniture and belongings by stacking boxes marked fragile on the bottom of the piles and not protecting the furniture ,the furniture was moved in after the boxes causing space problems and temper tantrums by one of the movers. The temper tantrum mover would not listen. The claim was denied by the insurance company based mainly on the company reporting the claim was not submitted in time primarily due to the flash drive with the pictures and claim information was not compatible with their computer system and their system would not accept the pictures through email. So we ended up printing the pictures out and mailing them which the insurance company then claimed were of poor quality. We contacted John Krupp many times attempting to resolve but every contact resulted in being told escalation would happen through the owner them John would not call us back to even follow up. The moving company accepted no responsibility for the stress we were put under by the FL movers or damage to our belongings. We will be filing suit in small claims court as the costs to repair and/or replace the damaged items is Krupp's responsibility.