LD Moving and Storage

29 Reviews: Add Review

1. Well Done

   Our movers Jessica and Tracy were very professional from beginning to end. After almost a 7 hour day of moving my husband and me, they drove an hour away to my parents' place to do a 2nd job and deliver them furniture for us. Talk about quality service!!

2. Nice Job

   I thank them so much for how careful they were with our furniture, how quick and professional they were, and overall demeanor! Thank you to Taylor and his team! The best in this business! They provided their own materials and have no hidden fees! Ensure all your belongings are boxed and described for the quote he gives you, and you will have a smooth move!

3. Good Work!!

   When the movers showed up I had all the boxes ready for pick up and they began loading the truck. It took them about 4 hours and everything was delivered to my house. I would love to book them again.

4. Excellent service!!

   The two crew members, Connor and Mason, who arrived to move us were excellent! They were pleasant, professional, careful, and efficient and moved half of our apartment into our new place and a half into storage within 3 hours, and everything was intact! Their rates were very reasonable and well worth the money as it would have taken us twice as long to move what they did! They are the best movers that I have used to date. Thanks for all of your help!!!

5. Impressed

   They were very professional and very accommodating!! I couldn't have asked for better movers than Damian and his partner. From setting up the appointment to arriving on time and completing the job quickly. We saved so much money using this company. I would not hesitate to recommend their services to anyone.

6. Move from CA to TX - Do not use LD Moving & Storage.

   My family (me, my wife and 1 child) and I recently made a move from California to Texas, about a 1,500 mile trip. We packed up a 3 bedroom home of stuff to be transported. Initially, I spoke with a shipping and transportation brokerage, Alliance Van Lines. The representative I spoke to was helpful and quoted me a fair price. As per their business model, Alliance then connects a move to a local carrier who can pick up the job if they decide to do so.. LD Moving and Storage was assigned the move.
   
   Although the fair quote mentioned above changed dramatically (almost doubled - FYI: this post is not about the $) upon pick up, they (LD pick up crew), did their thing, wrapped our things and put them into a van.
   
   I found out later that our stuff then sat in some random location waiting for another truck (an 18 wheeler) to pick it up. How long did my stuff sit? I do not know. Where did it sit? I do not know. Was it secure? I do not know. FIRST TAKEAWAY - know where your things are.
   
   What I do know is that is when the issues started. There must have been a misunderstanding with regard to delivery time frames - I figured if they collected our things about 1 week prior to my preferred delivery date, we should not be sitting in TX without our stuff for too long - I was happy to get a hotel or alike for 2 or 3 nights. I was told however, that our stuff would not leave for another week. SECOND TAKEAWAY - be very clear upfront on delivery time frames.
   
   After multiple very frustrating calls with the Owner of LD Moving and Storage, Ziggy (spelling may be off), I had no choice but to pay an expedited fee to get our things to TX as soon as possible OR, we could wait until some random 18 wheeler came to get our stuff.. again, or stuff was sitting somewhere unknown. After about a week of hotel rooms, I gave in and agreed to pay the expedited fee. From that agreement date, it took them 3 days to get to TX.
   
   I was assured that our stuff was the only move on that truck - it was not. When they arrived, I stood at the loading end of the truck while they asked me whether or not certain items were mine. At the end of the unloading, there were multiple items still on the truck that were not ours. Writing this, I am still unsure whether we have all our things.
   
   Let's switch gears however. LD agree to disassemble your furniture if needed and reassemble at the destination, no baby cribs. As an example, one of the crew members attempted to assemble our bed frame and head board - it's a large unit but fairly easy to do. When I went into the room to inspect, the rails were upside down / wrong side around and all other ways of wrong. Not to mention, each screw was loose. I highlighted this to them, they fixed it but again, screws were not basically falling out. At that point, I told them to leave and I will complete the screws myself. THIRD TAKEAWAY - these guys are not professionals at anything. Check their work.
   
   Subsequently, I have followed up with the owner of LD, Ziggy. My intent was to first, get the facts about the move. Specifically, if our things were the only items on the truck. This is important as my company is reimbursing part of my move and they needed to know - to which Ziggy replied, just tell your company that it was all your stuff.. FORTH TAKEAWAY - this is one testament (of many) to the LD Team..100% truthful? most definitely not.
   
   Second, as a paid in full customer, I wanted to have my concerns heard about the experience. To that end, I was not listened to; I was interrupted and ultimately told to what whatever I want. LD Moving and Storage did not want to hear from me OR hear about my experience, period. They do not care about the level of service provided - the way I see it: there are enough people needing to be moved, Ziggy and his know this, and simply collect the $ before any work is done, completes the job (sub par) and moves onto the next one.
   
   FINAL TAKEAWAY - my recommendation is to NOT, under any circumstances, use LD Moving and Storage. Moving is tough enough - the last thing you want to deal with is a less than upright business owner who does not care about the job that he or his fellow employees complete; just as long as they get paid. One last comment - there are multiple things broken and damaged from the move. A claim will be made.. Ziggy did not want anything to do with this either.

7. Do Not Transact With These Psychos.

   LD Moving & Storage is extremely unprofessional, disrespectful, and unreliable. I originally chose them for my cross-country move, because the quote seemed fair and I believed that the stress of waiting a few weeks for my furniture would be less than that of having to purchase new furniture. This was not the case, mainly due to the way the company treated me throughout the process. The company’s lack of communication, manipulative behavior, and failure to take responsibility for any issues that arose are the reasons why I had such a terrible experience.
   
   I have never felt compelled to inform the greater public about such terrible service before. I know there are many moving companies that have bad reputations and many people have bad experiences. However, every step of the way I encountered frustration and psychological torment by the sales coordinator, who is the only person customers have direct access to. I would advise you to stay away from this company as I assure you the process will not be easy, cost-efficient, or fair.

8. Scam/fraudulent Company Criminals.

   If I could give -5 stars I absolutely would. Plain and simple this company is a fraudulent scam! DO NOT USE THEIR SERVICES.
   Let's start by saying if the price seems to good to be true, IT IS. This is how they lure you: you fill out some moving site for a quote and many companies will contact you. If you are moving across the country or to several states away for a two bedroom you are likely to pay anywhere between 3.5k and 5k PERIOD. That is what all REPUTABLE moving companies will charge you. This company gave me a bogus quote of 1.5k and if you are in a bind it seems quite attractive. I was very excited and took the quote despite the HORRIBLE reviews. When the movers got there they tried to charge me 3.8k!! That over twice the amount I was quoted! They were eye balling my belongings and guessing how many cubic square feet it was jacking up the price TREMENDOUSLY. I literally had to go over every single item and call them on their [EDIT] one by one. They tried to say my 8 yo sons bike was 20 cubic feet! So after going through every single item I had and negotiating the size I went down to 2.8k. At that point I was feeling like they got over on me but I was still ok because all the other moving companies wanted 4K+. So I just shook that off.
   
   Fast forward to the drop off. They called me the day before they arrived on a Friday, (mind you they are closed on saturdays, listen very closely because this is all apart of the scam) they called Friday and said I would be charged an additional 500$ because semi trucks were not allowed in Chicago. Well I knew that was bs because I've lived in Chicago my entire life and see nothing but semi trucks. Mind you they initially told us that our stuff would be dropped off in 26 footer so where the hell is this semi truck even coming from?
   
   So my husband looks up the Chicago truck routes and lone behold our street is on the truck route. We sent the link to one of the representatives and she too was confused. She put me in touch with her boss Sarah who is also apart of this scam who then tried to say that semi trucks were not allowed at my building. So it went from their not allowed in Chicago, we disproved that, to its not allowed at our building. We talked to the property manager who said if a semi needed to unload they could pull in front of the building. Sara called the property manager (which should have been done on the front end of the move not after they DEMANDED I pay 500 additional dollars) she specifically asked my property manager about if a semi could fit in the loading dock, which it could not, she ran with that and didn't bother to ask where could a semi unload, had she did she'd know it could unload in the front. Now this gets messy so it's important to note THERE WAS NEVER A SEMI TRUCK IN THE FIRST PLACE! I spoke to the driver and our stuff was on 26 footer ALL ALONG. He told me they had been driving this truck FROM THE WAREHOUSE. There was never a transfer of our items so all of this semi crap was [EDIT] to extort $500 from us.
   
   If you refuse to pay the extortion costs to get your things and wait until Monday to dispute it, they are ALL apart of the scam so they will not side with you, you will still have to pay the extortion costs for your things and then you will be charged an $800 REDELIVERY FEE on top of all of that.
   The dispatchers will like to defer to the moving company as independent contractors so it will seem as if all of this is out their hands and in the movers hands and they will pretend to go back and forth like they are different companies and THEY ARE NOT. Sara the head hauncho is the head of the operations and she is apart of the entire scam. They are rude and disrespectful once they have your stuff and they will extort you for every dime you in order for you to get your stuff.
   PLEASE IF YOU ARE MOVING GO WITH A COMPANY WITH GOOD REVIEWS THEY ARE PRICEY BUT WITH THIS COMPANY YOU WILL END UP PAYING THE SAME PRICE AND YOU WILL GIVE YOUR MONEY TO CROOKS.

9. Liars and thieves.

   If you have been scammed by this company and would like to make something happen, please send me an email at reniahtalley@gmail.com
   
   The worst experience ever in life!! Star relocation quoted a binding price of $1500. LD came to my home and quoted us about $700 more! They charged whatever fee they could and maximized it. They know people are the most vulnerable when they are moving cross country and they take full advantage of it. They made me leave behind a $300 bike that was INCLUDED in my quote because they tried to charge me for it again. They lied about the cubic feet, they lied about when they would be delivering it and they made it MY job to have to reach out to a driver for this company that I DID NOT HIRE! It is NOT my responsibility to play phone tag with YOUR drivers. The driver screened calls and avoided me as much as he could because he knew he lied to me TWICE about my delivery time. It went from 3pm today to 7am tomorrow. If all of my stuff is not here at 7am in the same condition it was in when they loaded it on that truck, I WILL go through EVERY avenue to get what I am owed and going through their claims department isn't one of those avenues! This driver LIED and said he couldn’t find my address, I gave him my direct address, the address to my rental office AND the name of the apartments AND sent him a screenshot of the location on google just for him to say “oh its not in my gps” and “oh I sent you a pic of the gps not showing the address”. I promise they wont get one red cent more from me when they get here and if anything is stolen, they can guarantee I will sue their driver, LD AND star relocation. I WOULD ONLY RECOMMEND THIS PLACE TO MY WORST ENEMY, TO MAKE THEIR LIVES HELL OF COURSE. They aren't good for anything and idk how they're even in business after all of this time. The driver blocked my phone number but when I facetimed him he answered. I know people in high places and it wont take long for me to get his face as well as the name of this company out there.
   
   Update: they snapped our $1000 California king tufted wingback headboard leg in half and someone emailed me after talking to CS saying to get quotes so they could repair it but then someone from the claims dept sent an email stating they would only pay .60 per lbs which is about $22! The cubic sq ft is charged to us @$4.29 but the cost of our items is only .60! Im going to contact other users and get a lawsuit started. Idc what the contract says. This is scamming!

   

10. Terrible.

    They packaged and shattered my tv and offered me $84 as a refund. They also came 3 days later than the window. Then came 2 hours late the day of. AND THEN they only had one person to unload my stuff. I have heavy furniture that cannot be carried by only one person. I had to hire my own people to unload the truck and they will not recognize that and giving me no discount or refund on the delivery. They were all WRONG and I am so upset that I just didn't move everything myself!!

11. Scum!! Scam!!

    ZERO STARS!! DO NOT USE THIS MOVING COMPANY!! where do I start! they moved us from Cali. to Colorado. when they arrived to load the truck one of the workers smelled of beer! they did not pack the truch well as when it arrived on Christmas day we where stunned to see my husbands motorcycle under large heavy chairs & boxes, needless to say there was damage to the motorcycle. when I hired them they swore that the motorcycle would NOT be placed under anything heavy. We filed a claim with their insurance company (back in February). we got a letter saying they would give us $35..hahaha really!!? then where told they only pay .35 cents per pound.. well I guess they didn't do the math! .35 cents a pound for a 900llbs?? we are still fighting with the L D moving and their ridiculas insurance company!! they also lost two boxes of my daughters clothing and damaged paintings!

12. Dishonest quotes.

    SCAM! Bait and switch! I have a 10 x 10 storage locker. I haven't seen it in 6 months and didn't have an exact number of boxes. Sarah told me that it would all probably fit in the smallest size based on the "cubic feet" of a 10 x 10 locker. I said we'll lets go the next size up just to be safe. She said it wasn't necessary but that's what we scheduled. She then said "worst case scenario and you need even more than that, which is unlikely. total cost will be $1500 or $1600. Absolute Worst case scenario."
    
    They get out here and want $1900. Twice what my estimate was! Way more than the "worst case scenario." The driver was nice but I told him this was pretty crappy and seemed like a bait and switch. I told him to call Sarah and it seemed like she/the company was full of it on the original quote but we needed to figure this out. I expected her to come on and go back to the $1500-1600 she had quoted for worst case scenario.
    He gets her on the phone, she doesn't even say hi she starts with "you are calling me a liar?!"
    Excuse me? She then goes off at me about the number of boxes and cubic feet. I reminded her that I told her we had a FULL 10 x 10 storage, didn't know the exact number of boxes and the average person knows nothing about cubic feet of storage lockers. I cancelled them, but I hate to think that we would have had to pay that if we had no other options. Do not believe their quote, it is a bait and switch.

13. Poor Service.

    Don't contract with LD Moving and Storage - don't do it.
    Drivers deliver and place king mattress in dry gutter leaning against trailer and off loads the rest of my belongings taking about 45 minutes. Take my mattress in and place it on box springs and make their exit. I go in to make bed and mattress is soaking wet, but drivers say nothing about water damage. I take pictures and contact LD Moving by phone, then email with photos attached, I receive claim form, fill it out and send it in. More then 40 days after my claim was filed, they offer me $60. I explain gutter water is run off from drive ways and yards that have spilled gasoline, engine coolant, weed killer, fertilizers, insecticides and pesticides and are known carcinogens and that I have purchased a new mattress and the contaminated mattress is sitting in garage.
    These obtuse people suggested cleaning the mattress, total disregard for their customers health. I Inform them a Cal King Simmons Beautyrest is $1,449 replacement cost. They respond "$60 dollars is all you are entitled to by law". I respond that I did purchase insurance, their response, you should have purchased the extra insurance and end all communications. I will post this as often as I can and on as many web pages as a warning to other consumers NOT TO DO BUSINESS with LD Moving.

14. LD Moving and Storage is aweful and they are Theives.

    This company stole several high priced items.  This company is a scam.  They referred me to a bogus claims department and then settled on a laughable amount.   I now forced to seek legal representation to prevent this company from harming other people.   By all means do not use this company when looking for a mover .  They are dreadful people who like to take advantage of families that have to move quickly like we did.

15. More than one company at work here!

    First of all, the company (LD Moving and Storage) sub-contracts the jobs out. Once you reserve their moving services it gets handed off to another company who lacks the professionalism and timeliness to handle the move on time. Upon the arrival of my items, I noticed some items were damaged and some were "lost" (a.k.a. - stolen). These items were on the inventory list when they were picked up but mysteriously vanished upon arrival. To collect any type of reimbursement from the company you need to fill out tons and tons of paperwork. It's not worth it and neither is this company.