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Lighthouse Vanlines

Lighthouse Vanlines reviews from real customers

On this page you will find reviews on the company Lighthouse Vanlines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Lighthouse Vanlines – 3.9 (calculated based on 19 reviews).

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Lighthouse Vanlines

   19 reviews

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Manville, NJ Maple Shade, NJ Maplewood, NJ Marlboro, NJ Marlborough, MA Marlton, NJ Maspeth, NY Massapequa Park, NY Maynard, MA Medford, MA Meriden, CT Merrick, NY Merrimack, NH Methuen, MA Metuchen, NJ Middle River, MD Middle Village, NY Middlesex, NJ Middletown, PA Middletown, CT Middletown, DE Midland Park, NJ Milford, CT Milford, MA Millersville, MD Millington, MD Monroeville, NJ Montclair, NJ Montgomeryville, PA Moonachie, NJ Moorestown, NJ Moriches, NY Morristown, NJ Moscow, PA Mount Laurel, NJ Mount Vernon, NY Mystic, CT Nashua, NH Natick, MA New Britain, CT New Castle, DE New Cumberland, PA New Haven, CT New Hope, PA New Hyde Park, NY New Kingstown, PA New London, CT New Paltz, NY New Windsor, NY New York, NY New York, NJ Newark, NJ Newark, DE Newburgh, NY Newton, MA Newton Highlands, MA Newtonville, MA Newtown, CT North Arlington, NJ North Attleboro, MA North Bergen, NJ North Brunswick, NJ North East, MD North Haven, CT Northborough, MA Northvale, NJ Norwalk, CT Ocean City, NJ Oceanside, NY Old Bethpage, NY Old Saybrook, CT Olney, MD Orwigsburg, PA Owings Mills, MD Oxford, PA Oxford, CT Oxon Hill, MD Ozone Park, NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Philadelphia, PA Pikesville, MD Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Pottstown, PA Princeton, NJ Providence, RI Queens Village, NY Rahway, NJ Randallstown, MD Reading, PA Red Bank, NJ Rego Park, NY Reisterstown, MD Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Riverside, RI Rochelle Park, NJ Rockaway, NJ Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rutherford, NJ Rutland, VT Saddle Brook, NJ Sag Harbor, NY Sandy Hook, CT Savage, MD Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Seekonk, MA Severn, MD Shaftsbury, VT Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, MA Shrewsbury, NJ Silver Spring, MD Somerset, NJ Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Temple Hills, MD Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Waldorf, MD Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Washington to Boston, MA, Washington to Chicago, IL, Washington to Los Angeles, CA, Washington to New York, NY, Washington to San Diego, CA, Washington to Seattle, WA, Waterbury, CT Waterloo, NY Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Warwick, RI Westborough, MA Westernville, NY Westminster, MD Westport, CT White Plains, NY Whitestone, NY Williamsport, PA Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Lighthouse Vanlines
  • Location: 333 Veterans Blvd, Calrstadt NJ, 07072
  • Website: lighthousevanlines.org
  • Email: info@lighthousevanlines.org
  • Phones: (888) 288-5429||(877) 748­-8080

19 Reviews: Add Review

  1. Lighthouse Van Lines.

    This has to be the worst company to deal with. They dropped boxes causing breakage, brought a truck to us that was too small and wound up strapping a queen size mattress to side of truck..looked something like the Beverly Hillbillies. I would definitely not recommend this company.

  2. Dishonest.

    Do not hire this company! Horrible communication and misleading pricing. And 3 months after my move, I am still trying to get a box returned to me they delivered to someone else. Each time I check on it I’m told another lie.

  3. Horrible Mover.

    I moved from Nashville TN to Dallas TX on Mar 25, 2019.
    Ken, a salesman from LightHouse Van Line (LVL) contacted me, when I searched for a mover online. Ken told me the deposit payment can be paid by credit card, the rest will be in cash/money order (to the movers). Since my new employer would reimburse the bill, and the employer doesn't want any cash payments for reimbursement purposes, Ken and I agreed that we will intentionally over-estimate the costs (that includes over estimates of the volume of goods, add long-carry, extra-flights, and shuttling), and pay everything upfront, and I will get my refunds later. So the estimate was 688 cft, I also paid $500 shuttle, $150 long carry, $150 extra flights. When the movers loaded for me, the mover said the load is about 620 cft (I actually threw away one bed, that was included in the estimate). Since I don't know how the movers and LVL communicate with each other, I assumed the movers would report this to LVL. On Mar 28, LVL contacted me and said they would deliver on 29th, with a shuttle. But at the same time, the driver also contacted me, he wanted to deliver that night, directly from his truck, because he wanted to go on to his next stop, Austin, with no delay. He said he would not charge me long-carries. That night, he delivered from his truck. But LVL insisted on charging me for 688 cft, even though it should be 620 cft, because I did not call them ontime for this ----- how would I know that is their process? how do I know how the movers communicate with LVL on these matters? They also charged me shuttling, although no shuttling happened (shuttling is basically renting a UHaul to deliver when sometimes an 18 wheeler is too big to go into certain neighborhoods); they still charged me long-carries even though the mover specifically said he would not charge long carries.

    Here are the lies Lighthouse Van Line is telling:
    1. LVL said it's 688 cft ---- no, the packer said it's 620cft
    2. LVL said they delivered evening of Mar 28, to do me a favor ---- no, the driver did not want to wait till next day, rent a UHaul then deliver, he would rather go to Austin TX overnight
    3. LVL said they should have charged me more for long carries ---- no, I have the proof, the driver texted me saying he would not charge me for long carries. So why are they charging me both long carries, and shuttling??
    Here is the bonus --- LVL broke one of my chests (among other things, although the insurance covered some), every single joint was broken! I can't even imagine how they did it!!

  4. California to Texas Move.

    Do not hire this company! Their paperwork identified them as Lighthouse Van Lines out of Las Vegas, NV but the Inventory List at the time of the move identified them as J. Gentle Van Lines out of Hackensack, NJ. Other than the driver, everyone we talked to was in New Jersey.
    We contracted with Lighthouse in June 2018 to move belongings from a two bedroom duplex from Northern California to Texas. They guaranteed delivery between 10-17 days. After one month, and three days past their guarantee delivery date, they finally delivered our belongings with no apology and very little compensation for being late. However, it was their utter lack of communication and accountability that was most upsetting. One person, identifying herself as a customer relations rep., finally returned our calls once it was apparent that they were going to miss their guarantee delivery date. She always said someone would be calling, even the Owner at one point, but no one did until the driver called to give us an estimated delivery.
    We were supposed to receive 24-hr notice of arrival for pick-up and delivery. The only time we received 24-hr notice was when they called to tell us they would be a day later than previously told, but would be there between 8 -10 AM. They finally got there at 12:30 PM and it took them until 6:00 PM to load the truck. For the delivery, we were told that they would be there no later than Monday, but would give us 24-hr notice. The driver called at 2:00 PM on Sunday afternoon and said they would be there between 6-7 PM that evening. We said that we were expecting 24-hr notice and that 6-7 PM was unacceptable. He was not happy with our response and said he would be there at 7:30 AM Monday morning. His actual arrival time was more like 10:00 AM and he had two objectives: First, collect the final payment before anything would be off-loaded. Second, off-load and leave as quickly as possible.
    The Inventory List Form was done very poorly. Numbers on the form did not match the stickers on the items. Descriptions on the form did not match the items (i.e. a chair labeled as a box). Although we now believe everything delivered, there were more than twenty items that could not be accounted for on the form. The driver was very defensive regarding the discrepancy and only wanted a signature and to leave a quickly as possible. I signed the document noting the discrepancy.
    Once they had exceeded the guaranteed delivery time frame I tried to contact them to agree on final payment, with compensation, prior to their arrival. Though their customer relations representative repeatedly said that the Owner would be contacting me, it never happened. The driver offered us $120 as compensation saying that was all the tariff laws allowed in our state. It was obvious to me that they had been in this type situation before.
    This move was a horrible experience. I wish we had read more of the reviews prior to hiring this company.

  5. Moving from PA to OH.

    I would recommend people to stay away from this movers. The Whole experience for me was very bad. I almost paid double the money I agreed to pay in the contract and the sales guy said that the money will NEVER go up beyond the amount specified in the contract which is a big LIE. Customer service is very bad and there is no professionalism from start till end. Please stay away from this company and DO NOT get carried away by all the lies the sales person says.

  6. Move from Brooklyn to New Jersey.

    We were hesitant when we were ready to do our move. We weren't sure who to use thank God we found lighthouse Van lines they were terrific and answered all our questions made us feel very comfortable and at ease would definitely recommend them to anyone looking for a trouble-free hasslefree move.

  7. Moving Day.

    Jill and I moved recently and I had a really really great experience ! Light house Van lines were completely Awesome!! They made us feel like family they took excellent care of everything from our questions, packing and the move itself. They were very timely. We will highly recommend them!!

  8. Too Good.

    Got this for my parents since they needed help moving a 1 bedroom apartment. Lighthopuse Vanlines was awesome! Got thre guys, to help in moving. They moved a one bedroom from the second floor of a building to the 3rd floor of another in under 5 hours. These guys were efficient . They wrapped the furniture and took care of everything. I was able to schedule one week in advance and it was easy. If you need help moving, look no further.

  9. Hard-Working Crew.

    The Lighthouse Vanlines Crew did an amazing job of moving all of our things within a timely manner. They were highly efficient and knowledgeable on anything relevant to moving. My wife asked them a lot of questions regarding our move because she is a very cautious person. They showed her a lot of patience and reassured her that it is normal to worry about your precious things potentially getting broken! They were able to perform our entire move within a few hours and made sure everything got delivered in one piece!
    1.Affordable pricing
    2.Great customer service
    3.Reliable/Transparent service.

  10. Well Coordinated Move.

    Lighthouse Vanlines was such a great help for me and my family. We called them 2 days before our move and they were able to accommodate us on short notice. They arrived on a Friday and they were able to carefully load up all of our furniture, boxes, antiques, paintings, and fragile items without an issue. In the past I have had broken items with no replacement, but I am glad with this company it never got to that point. They moved us from New Jersey to Lititz Pennseylvania in only 12 hours. We arrived according to schedule and they did an outstanding job. Will do business again in the future.

  11. Satisfied.

    Lighthouse Vanline guys were so amazing!! They were professional, and extremely prompt. They called us prior to arriving, and were there right on time. They are efficient, in every way. From booking the appointment to the day of the move, we couldn't be more satisfied. guys were very communicative and friendly, and were very respectful with our furniture and the space we were moving into.

    A HUGE thank you to Lighthouse Vanlines!!

    They are great!!

  12. Thanks.

    What a great group of hard working guys! They couldn't have been kinder and they took amazing care of our furniture and everything else! It was all carefully wrapped and they made sure everything was put in the right room/spot etc. Being in my last month of pregnancy I couldn't have asked for a more stress free move thanks to these guys. Definitely worth every penny.

  13. Stellar Service!

    Great company and service Was phenenal Will definitly be using them again! Abraham and manny were easy and friendly to dela with.

  14. Best in the business.

    Moving is stressful it is so finding a good moving company is even more stressful. Thankfully my sister recommended these guys to me and they did a fantastic job from pick up to delivery.

  15. Lighthouse Vanlines best moving.

    Finding a good moving company locally is not the easiest thing to do. After a week of researching every single moving company I could potential he find that had a five star rating I settled on Lighthouse Vanlines.

    Abraham and his crew were phenomenal they blanket wrapped and padded everything right right in front of my home before they loaded it into the truck. His helpers were super nice and even help me catch my dog when he got loose.

    Esther and The customer service crew were very communicative throughout the whole process all the way through to delivery. I couldn't have asked for a better service and this is why am giving them all five stars . And would definitely use them in the future.

12

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