On this page you will find reviews on the company Locatelli Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Locatelli Moving and Storage – 5 (calculated based on 1 reviews).
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Smooth Sailing.
We chose Locatelli over other bids, although all were comparible in price, because they seemed to be able to accommodate our needs better than the rest. The other services planned to pack the truck, drive 4-5 hours, and then unload in one day. Not only did that make for a long day for everyone, but we may have been rushing to get items to our storage by closing time.
Locatelli had two groups of movers; one team who loaded the truck, and then another team who unloaded first thing the next day. Both teams were lead by Miguel, who did an awesome job of managing the entire team, and making us feel comfortable that our things were being handled carefully. Both teams were equally good; great attitudes, respectful, polite, hard workers, and truly seemed to care.
Half of our belongings were going to storage and the other half to our new home. Our sales rep Misty came the week of the move to pack our largest pictures for us, and the movers followed our coding with which boxes went to which location.
There were two miscommunications that you should be aware of. Locatelli uses United Van services. When they do, they have a "bingo" system so that each item is labelled and checked off as they come off the truck. I was told that we would get that service, but didn't. When I complained, Miguel immediately got Misty on the phone and she personally came out to the house to resolve my concerns. A strip was added to the lock and then cut in front of me so that I knew that the truck had not been opened over night. The second glitch was with padding. I was told that my furniture going to storage would be paper padded and ready to go for my next move. Miguel felt that the items would be better protected using blankets, which were then removed upon arrival. Luckily we had a large storage space and didn't have to stack furniture, so agreed to take Miguel's advice and not paper pad them for next time either.
Glitches can happen. I am more concerned with how they get resolved, and Locatelli did a great job of resolving those situations. They were at our house promptly by about 8:00-8:15 on the first day, and then left our home location at 5:00 am the next day so that they could be at our new location by 9:00. We were very impressed by that.
Although we have not had a chance to check our storage items yet, we didn't have one break, scratch, or missing item of furniture or boxed items in our new home.
I would highly recommend them for your next move!
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