On this page you will find reviews on the company Monster Moving LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Monster Moving LLC – 4.7 (calculated based on 180 reviews).
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All Did Well!
Not only did they make my move go quickly and easily, they even set up my bed and dresser (both are a pain to set up) without me asking for that particular portion of the service. Will recommend them and will be using them again in the future. Well worth the money to get stressful moving out of this way.
Safe Mover!
We were delighted with the service today. Our window start time was from 8:00-9:00 pm, and they showed up at 8:00 am sharp. They loaded everything up quickly and moved us on to our new place. Both movers were very kind and respectful; we appreciated the professionalism. We also really enjoyed that there was no time wasted. We would hire them again!
RUN AND HIDE
Can not say enough negative things about this service. For the sake of my own sanity, I'll compartmentalize our numerous complaints into 5 key grievances:
1- Constant moving of goal posts. Our initial pickup window was guaranteed and then missed and rescheduled 3-4 times. Every single time, we had to be the ones to call the service and ask what was going on. We were given excuse after excuse.
2- Lack of Transparency - After receiving the initial quote (during which time we were absolutely lied to about the level of service we could expect), we did not see a contract or terms sheet from Monster Moving until we'd already deposited over $5000 for the service and our possessions were loaded on their truck.
-- We were asked when we would be available to accept delivery and provided a date. There was absolutely no mention that the contract gave them a 30 DAY delivery allowance FROM THAT DATE. We only discovered this AFTER reading the fine print on the back of the contract; a contract we only received after we had paid 75% of the total moving costs.
3- Multiple items were not packed. We performed a walkthrough with the movers indicating what items should be packed, and which ones should be left. The moving team moved some items out of the way, then completely neglected to load them on the truck at all - even after charging us for the space they would take up.
4- Monster Moving DOUBLED our quote price when the movers arrived. In fairness, we did have more items to move then we initially anticipated, but certainly not double the amount. Watching them write up the new bill, I saw they quoted 10 cubic feet for a guitar, 15 cubic feet for a Shop Vac, the list goes on and on.
5- Absolute lack of communication. Helen Keller had less of a struggle learning to communicate than Monster Moving and their support team. Constant excuses, long hold times, indifferent operators, and lack of any updates are what you can expect here. Good luck trying to get any answers, reach a manager, or talk to anybody except their inept support team.
There are not many things I would use a time machine to change about my life. But contracting Monster Moving is certainly one of them. Damn the butterfly effect, I would happily accept any consequences just to not give my money to these dirtbags. It is now the week of Christmas and my wife and I are sitting in an empty house in a new state, hoping against hope that all of our belongings are safe.
In short, run. Run far away. Run and hide from businesses like Monster Moving. They are the true monsters hiding under your bed you were told about as a child. Except these monsters pick up your bed, spit on it, and throw it into the lake and then charge you for the hassle.
THE MOVED IN THIS COMPANY WAS A WORST NIGHTMARE!!!!!
Don't ever hire this company for moving. Our moved with them was a nightmare. We've had moved so many times, but this moved with the Monster Moving LLC is the worst moved ever. They said, they will come with 4 crews and a big truck, but only showed up with 2 crews and small truck. We've had paid them 23k+ expected a good service, but it is such a disappointment, or I may say it is not only a disappointment it is a nightmare! We had 2 months (Sept 7, 2021 - Nov. 7, 2021) free storage. We had to pay another $1,200 for the extra storage since we exceed from the free Storage time for couples of days. It is a long-distance move from Tennessee to Michigan, the crazy part is they stored some of our stuff in Tennesse and Texas. WE asked why? they can just put in one storage, so it is a lot easier for them on the delivery. But the crew worker who pick up our stuff was from Texas and said they will just put some of our stuff in the storage there. Delivery time Dec 5, only they delivered our stuff boxes and mattresses and the 95% of our furniture's was missing, it is all the high-volume furniture's from formal dining, 6 chairs, China cabinet, seasonal dining and 6 chairs, large entertainment center, fireplace, coat/mud stand, 6 large accent rugs, 2 couches and loveseat, coffee table, 2 corner table, wall frames, 3 dressers, 4 chests, 2 medium tv stand, small computer desk, 2 night stands 2 headboards and 1 footboard, bed parts, rocking chair and more. So, we call state police when we found all our missing furniture's, before we let go the truck driver, so we have a record and statement from the truck driver about all our missing furniture's on the delivery. We called them immediately, about the problem it took so long for them to answer the phone and guess what? They said our furniture's was still in Texas warehouse. It is the negligence and fault of the company, but we are the one who suffered. You need to do inventory before you will load the stuff of the customers, to make it sure everything is in there. So now it's been 2 weeks, we didn't hear any update from them when they will deliver our furniture's. We are the one who keep calling them asking when they will deliver it. So, we will file a complaint in BBB and FMCSA. Company customer service are so unprofessional and rude. Never ever recommend this moving company to anyone.
Excellent!
Communication was excellent throughout. They were in touch the day before the move to confirm arrangements. They arrived even before the scheduled time and immediately began work. The man who arranged for our move ahead of time, Jack , even texted me during the move to make sure the move was going according to my expectations. We used their full-service, and nothing that we've unpacked so far has been broken. From what I've seen on how they packed things, I don't expect that I'll find anything broken.
Stress-free!
We've used Monster Moving twice, and it was an evident, efficient, and stress-free experience each time. The friendly team took excellent care of our things and worked very quickly. Alex was very responsive with communications and was able to set up our move immediately. We were charged a flat hourly rate with no extra surprises. What more could you ask for!
Amazing Mover!
The moving guys are courteous and efficient. They bring plastic wrap, dollies, carts, and blankets to safeguard your furniture and keep loose things together. They also have tools available in case you need to dismantle any table on the fly. I would highly recommend their service.
Great Work!
Monster Moving could not be a more professional, helpful organization. They were careful, efficient and speedy. Can't rave enough about this company. I'll hire them again and refer them to anyone who needs a little help moving.
On time!
Excellent service - so happy with these movers! Arrived right on time, helped load and unload all of our furniture, along disassembled and reassembled some of it! Very quick and efficient, and highly affordable.
Awesome!
Quick!!!! Did not try to rob me with unnecessary fees. They showed up on time and were professional. Highly recommend using them for your small delivery needs.
Very Nice!
Great, thorough end-of-tenancy clean. Making our bathroom and kitchen look brand new at the end of it! We had a perfect time, and it was less hassle than I thought it would be. Recommended.
All did well!
Monster Moving provided an all-around excellent moving experience. Monster Moving rates are very reasonable, and the fees are straightforward. The A-Team crew of 3 were on time, friendly and courteous. They were highly efficient, and I was amazed at how fast they got the job done. They were careful, and nothing was damaged or broken. I highly recommend Monster Moving for a stress-free move
Great Work!
They were so thorough and handled everything with such care. They also got things that I didn't expect them to get... all the smaller odds and ends that I thought I would spend days picking up after they were done? They took care of it all.
Trusty Mover!
Monster Moving 100% came through and exceeded my expectations. They arrived early at my storage unit, packed everything with care and made sure to pad and protect anything that had a risk of becoming (more) damaged. They were highly efficient, careful, and kind with packing and unpacking (and a 2.5-hour drive!). Thank you, thank you to Monster Moving!
All did well!
Ricky and one helper showed up on time and did a great job moving my stuff efficiently and without incident. There were no extra charges for saran wrapping furniture or long walks/elevators or dollies that other moving companies secretly spying on you. They charge their flat hourly rate, and that’s it.