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Company average rating Move Wisely – 2.2 (calculated based on 11 reviews).
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Believe every horror story about this people
I first contacted Luis at Rhino Relocation in July 2020 for relocation from CA to NC. I gave him a full list of items and received an initial estimate of about $3700. On Aug 6th a truck showed up and the driver gave me a new quote of $7500 after looking at my stuff. I obviously sent that truck away and called Rhino Relocation to tell them I want to cancel my move after realizing I was scammed but he would not refund my deposit even though I was assured by Paul, Luis’s manager, that the deposit was refundable. Instead of returning my deposit Luis told me he had another crew to send out assuring those guys are his best crew. It didn’t look like I could get my refund easily so I gave a benefit of doubt about the new crew. That afternoon I received a call from Mike, Move Wisely owner, that his crew will come pick up my belongings in the evening. He called me 3 times that afternoon telling me how much he would really like the job and that he was running late from his previous job. Around 7pm a truck shows up with 3 guys. Mike took a look at my belongings and told me it’s about 950cf plus minus 50cf and that he can fit all my stuff in his truck which he claimed has 1300cf of space available. I should have measured the truck space myself but didn’t because I was running out of time, which I still regret to this date. It took about 3 hours to get to almost full load. I still had stuff left in my house but the truck was running out of space. I had to be selective about what to load because I knew what gets left behind would not make it to NC but Mike complained about me taking time to select what to load in the truck and refused my requests because it was getting late and he wanted to go home after a long day. This guy certainly didn’t sound like the same guy who called me 3 times earlier to make sure I knew he was coming to pick up my belongings. After loading up the truck Mike quotes me $5700 for the job claiming my belongings filled 1300cf of space. Although I felt scammed I was left with no other choice but to pay him half the amount he quoted. It was super tiring week for me and my family and I just wanted to be done with the moving process so I paid him after getting assured that my stuff will be delivered in 2 weeks. One of my room still had stuff and I ended up throwing away all of that stuff because I had to leave in two days and the truck had no more space. I thought my nightmare was over but it was only half of the story.
After arriving in NC we waited for a week before contacting Mike for a status update. He did not give us a clear answer as to when we can expect our belongings delivered. His only response was, “We are getting a truck early next week” every time I was able to get a hold of him. 2 weeks passed by and still no truck and our anxiety grew day by day. My family of 3 was living off of 3 brief cases in an empty house in NC for almost 3 weeks. After I got really frustrated reading so many horrific reviews about Move Wisely (Believe every horror story you come across about Move Wisely as they are probably all true) I attempted to contact Mike numerous times but he stopped responding to my call after he failed to deliver on promised date. The only means of communicating with Mike was via text and nothing was being done. He once responded, “We are doing our best.” I contacted Rhino Relocation to complain about Move Wisely but Luis just kept putting me on hold and waited for me to hang up. I could never get a hold of him, either. He already got his broker fee so I figured he didn’t have any reason to bother with complain.
After a month of wait Mike finally responded to my messages saying our belongings are finally loaded to a truck and will be delivered on Sept 5th. Ryder rental truck showed up on 6th at our front door with our belongings. After they finished unloading we found out 4 items were missing and nearly all of our furniture and appliances had damages or destroyed. The driver, Jose, took off quickly after telling me he would contact Mike to take care of damage claim and missing items and I was never able to reach him again after that day. I didn’t hear from anyone from Move Wisely afterward. I asked them to locate missing items and to take care of damages but only response I got was Mike’s text message, “I’m doing my best.” It’s been more than 2 months since my last contact with Move Wisely and I still have not heard back from them nor was able to reach Mike. Stay away from these people and save yourself a weeks of agonizing and sleepless nights. They will do anything to take possession of your belongings then it is game over after. You will be scammed and overcharged and then find your stuff delivered late, damaged and lost while you are being ignored during and after the entire process. Move Wisely is a fraud.
Updating Review.
Where to start? Well, I suppose I should start by saying that when they arrived a whole month later than the original agreed delivery date, they tried to give me other people's things, delivered several items that were so badly damaged that I was just at a loss for words, and to top it all off they didn't know where some of my things were as they were 'missing' from the truck. Basically, they didn't get packed onto the truck and were left back in California. The movers were absolutely no help, and even left without giving me a receipt! The driver, Alex, refused to come back and give me the receipt when I called him over and over, and instead promised to have it mailed to me when he got to the office. Where he would also inform them that some of my things were not delivered and that they would have them delivered to me.
Fast forward to a few days later, and I was basically informed by the man who answered the phone at the office that they don't even bother with trying to find your things and just pay out the insurance claims that people submit. So, I submit an insurance claim for all the damages and missing items. Unsurprisingly, I've received no communication from them whatsoever regarding my insurance claim. This company is a fraud, and I've since hired other movers that 1. Don't demand money before even doing anything, and 2. Treated my items with respect.
Don't deal with these people. They won't answer the phones when you call and they will ignore you till you go away.
Unresponsive-damaged goods-3 months unresolved.
Unresponsive, pay more if need be but look elsewhere, wish I had. Thought I had hired Purple Heart Movers only to wish I had asked if they are only a broker, which they are. They subbed out the work.
Below is the message I sent a few days ago after receiving my household goods. I tried calling Mike Zive, owner/manager and his response was "text me" which I did, no reply. (4) phone conversations,numerous texts with promises to resolve issues and send me what they ‘found’ left behind. After 3 months I have already spent at least $300 on hand tools, one of the items they claim was ‘left’ behind.
From:
Sent: Saturday, December 7, 2019 4:58 PM
To: info@movingyouwisely.com
Subject: JotNot_11-20-2019.BOL for UB Move.pdf
Mike,
The driver, Edan, was great and did a good job, was very careful with all of our items and Nancy was there for the whole process. The crew which picked up the material from my home in Menifee also did a great and careful job, I was there. Somewhere in between things went array.
The first thing I noticed missing was a large Dewalt tool chest with all of my hand tools, the box weighed at least 50 lbs and was on one of the middle shelves on the racks which I had stretch wrapped for simplicity and security. There were at least $1000 of tools, laser tape, stud finder, wrenches, saws etc.
The flat screen 55" TV which was less than a year old had been dropped on the corner and now there is sound, no picture as the screen is broken.
The Sanyo surround sound system, which was labeled as such in a box, is not to be found anywhere.
I am missing a large Lithium battery for my EGO yard equipment
I have a bed frame which is NOT mine, some home décor which is not mine etc.
The large heavy book case has a huge chunk broken off on one corner and damage to another.
The very expensive glass top sofa table has the corner of the glass broken, the glass is about 3/4" thick and heavy
The large pedestal lamp had the glass portion shattered in pieces, the tower broken
The sad thing is I do not even know exactly what is missing since it has been a while since I moved out of the home
Rather than write a novel, please advise with whom I should file and insurance claim to recoup my losses.
Do Not Use This Company!
Wish I had heeded the reviews on this site and others, but I was fooled by the initial customer service I received from the sales rep, Brendon. We moved from California to Nebraska in February and I chose this company because of the low-to-mid quote range I was provided and because we wanted the assurance of working with a small business rather than a large corporation.
Brendon made the estimate process seem easy. I gave him a list of all of our larger items, and an estimate on the number of boxes we would use. Brendon assured me I could update that list up to 24 hours before pick up. Close to our pack date, we decided to ditch a bunch of our larger items and realized we had many more boxes than I originally thought, so I sent Brendon an email with our updated household goods list. Brendon's estimate of 600 cf for our home did not change. I thought it was odd, but I figured it was possible that getting rid of the larger items was offset by the added boxes and assumed he knew what he was doing.
On the day of pick up the loading team was actually the best part of this experience. They did a great job fitting our items onto the truck and handled them with care. Then we were called out to the truck to get an update our overage. We realize that an estimate is just that.. but we also assumed that a professional who runs a business and uses a special software program to produce these estimates would be able to get something relatively close actual amount. Maybe with 100 cf or so. When we got to the truck, the inside was marked with a permanent marker to show the cubic feet our items were taking up. We were at almost 1,000 cf and we didn't even have all of our items on the truck at that time! We were shocked.
Seeing our reaction to this outrageous overage, one of the employees who was loading stated "off the record" that when they see an estimate from Brendon, they automatically assume it's actually going to be way larger of a load. My husband grabbed his digital measuring tool to measure the area within the truck, and we discovered that the markings on the walls of the truck that were being used to determine our final cost were almost 150 cubic feet short!! (So, if the items were 300 cf, the truck marked them as 450 cf). We were livid. We called the owner/manager, Mike, to discuss our grievances.
Mike is unprofessional, misogynistic, disrespectful, and tried to use his military background as a shield from his bad business tactics. It was at that point that it was brought to our attention that our quote per cubic foot would go up an additional $1 per foot for anything over our estimate. When my husband spoke with him about the difference in price not being discussed with us by his sales rep, Mike would not assist him in any way. He stated that it was a part of the contract that we signed and that was final. We, unfortunately, had to accept that the increase per foot over the estimate was something that we missed in the fine print of the contract. However, we were still grossly underestimated the number of cubic feet for our household by his sales associate, Brendon. Mike did not care.
When my husband brought up the incorrect markings inside of the truck that was being used to determine not only the size of our goods but other customer's as well, Mike admitted that the truck was wrong and said he would take off that extra footage.. but he said it as if it were a favor to us. If we did not have the tools or if my husband did not have the skill to measure the inside of the truck, we would never have known about it.
Fast forward to our goods being delivered in March. They left our giant California King headboard off the truck and it was not delivered to us. We submitted our claim to Move Wisely and they have yet to give us an answer. All they do is forward us the same email stating we have nine months to make a claim and that it usually takes that long to complete it. Again, DO NOT USE THIS COMPANY. You will regret it.
Take your chances.
Listen to the copious amount of reviewers detailed below. They are absolutely consistent in their messages. I moved to Idaho from CA in January. It took them 10 months to get back to me for directions about how to submit a claim for broken, poorly package furniture. For example, they bent a floor lamp, scratched a packaged canvas photograph, and even left without assembling furniture that was stipulated in the contract. Brendan and Mike finally told me how to submit a claim. So I submitted. They stated that they have 90 days. I called, asked for updates, and waited the full 90 days. Now the owner, Mike, won't call me back. Go ahead and read the rest of the review because if you go with this unorganized and unprofessional business, you will have the same happen to you.
1. They have no incentive to provide an accurate quote based on their protocol. Specifically, they didn't even come out to the house to see my inventory for a 4 bedroom 2.5 bath after invited. My mistake. Then they provided me with a quote. Come moving day, we were over the estimated cubic square footage by 1000 cu.ft, and Mike from Move Wisely charged me an additional $3,200. Yes, if we went over the estimated cu. ft., I will pay for that; however, I shouldn't be charged double the cu. ft. rate that was initially quoted. It's not my fault you have an unethical incentive to under quote people to obtain more money.
2. Several items were damaged in the move. Not items like glass, because you expect that. Items such as canvas art, paintings, and wood furniture that was "packed" by the company. I have several scratches to my canvas artwork that cannot be replaced. The wood furniture was not covered properly and now has several gashes in it that can't be fixed unless I spend more money. A floor lamp that was broken down, packed and wrapped in bubble wrap is bent. They also lost parts to my refrigerator. Really? Put the bolts and trays back in the sealed doors!! I have images of all of the broken, scratched, and dented items.
3. Move Wisely said they would send enough guys to get the truck unloaded in a reasonable amount of time. They also stated that if they broke it down for packing, they would reassemble it. It took two guys 12 hours to unpack everything from one truck. They didn't put together the beds, the standing garage shelving units, the refrigerator, and other furniture. The reason, they had to drive back to Southern California from Idaho that night (only a 16 hour drive without traffic), so they had to leave.
3. I submitted a form asking for compensation of the broken items and the assembling of the material that was supposed to be completed by them. Mike has now "lost" the paperwork, refuses to answer calls from my wife, won't call me back. So here we are, on Yelp. Next Stop, the Better Business Bureau.
Feel free to call me,Mike, otherwise it is Small Claims Court.
They saved the day!!
Move Wisely was contracted through Gold Standard Relocation for our move and they saved the day!! We had hired another company that lied to us. Crystal at Gold Standard knew how important it was for our move to be direct from CA to TX for my elderly parents and put Move Wisely on our move. This move was stressful until Move Wisely showed up. They were professional, courteous and reliable. I would like to thank all the movers at pick up and delivery Jonathan, Juan & 3rd guy in CA and Jose & Danny that delivered in TX. They all were gentle with our belongings and put everything where we wanted it. They took great care of us during this move, Their Manager Mike stayed in contact with me and did a great job. I would recommend them to anyone needing a reliable company that will do what they say!
Move Wisely.
I needed to move my family from California to Florida and was contacted by Move Wisely. Their price was right in my budget. The movers were attentive and professional. Delivery was a day late because of an issue with weather, but all in all they did a great job and no damage or problems. Definitely would use them again.
Move went smooth.
Saw one of their trucks driving around and needed to move so gave them a call. Was in touch with brendon. He was knowledgeable and walked me through the process. Pickup went smooth. The foreman Mike and the worker Sammy were great. The price went up a bit because I had a few more items I couldn't sell before pickup. Delivery took a little over a week. I would recommend this company and use them in the future.
Move Wisely Overcharges!
On 03/26/2018 I entered into a contract with Move Wisely through there Representative Brendon. Please see attachment (Original Move Wisely Binding Moving Estimate) Payment of 10% deposit of $913.70 was paid with my American Express Card. I also advised Brendon I would be paying the 50% due on pickup of the items with my American Express Card which Brendon informed me would not be a problem.
The contract called for 2550 cf. @$3.40 per cf. I advised Brendon that the items were at two (2) locations. One being my house with household goods that I would pack the small items and the second location was my business warehouse approximately 3 miles away where I had pallets of candy from my business that would also have to be loaded on the truck. I also advised Brendon that I had both a pallet jack and a forklift to load the pallets onto the truck. Brendon advised me that this would not be a problem as they would load my items at my house 1st and then go to my warehouse to load the pallets. Brendon advised me they would be sending a Tractor Trailer so there would not be a problem.
I asked Brendon at that time if I did not use the full 2550 cf. would I still be charged for the entire space and Brendon advised me once the truck was loaded they would measure the cf. used and would than discount accordingly should it be less. Brendon also advised me that there was a minimum of 1400 cf charge even if I went below that.
I advised Brendon that I needed the truck to be at my house early on the morning of 04/16/2018 as I was also going to be driving a U-Haul truck and a trailer to Tennessee so I needed to leave early afternoon. Brendon advised me this would not be a problem as he would have the truck there between 9am and 9:30am.
On 04/16/2018 at 9:25am I received a call from the driver that they would be there in about 1 1/2hours. This means they would be 2 hours late from my scheduled time.
At 10:50 am the driver showed up in a Penske Rental Truck and I advised him this would not hold all my household items and the 7 pallets at my warehouse. The driver advised me that a 2nd truck was about 30 minutes behind them. I advised the driver that I was told by Brendon that a Tractor Trailer truck was to be used. The driver advised me they would transfer the items to the Tractor Trailer at their warehouse as it is hard to get a Tractor Trailer into housing areas to load them.
When the second Penske Rental Truck arrived I took the second truck to my warehouse and loaded the 7 pallets and my pallet jack onto the second truck.
Upon returning back to my house the workers had almost finished wrapping the furniture and started to load the 1st truck. I noticed then that the front of the box truck was only being filled half way up the inside of the truck but did not say anything as I had already been told the items would be reloaded onto a Tractor Trailer at the warehouse so this should not matter.
At around 1:15pm the workers had finished loading the 1st Rental Truck. The driver handed me a revised estimate with additional charges for Total material and packing of $980.00, and excess cf. of 350 to be charged @ $4.40 per cf..
I advised the driver that the original estimate quoted showed that I was to get Total material and packing worth $1000.00 for $0.01 and the driver said they would not honor this!
I also argued with the driver about the excess 350 cf.. He then called his boss Mike.
I spoke with Mike on the phone and again the $1000.00 of Total material and packing was not going to be honored. I also questioned the excess 350cf. and Mike tried to tell me about how the 1st Rental Truck was almost full and the 2nd Rental truck had 7 pallets on it. I advised Mike that the front on the 1st Rental truck was hollow half way up and the back had at least 4 feet of empty space. I also questioned Mike on why a Tractor Trailer that I had been told would be used so that we could figure out the cf. then and there and Mike advised the same as the driver that they don’t use Tractor Trailer trucks in housing areas as they sometime could not get in or park.
Mike advised me that the items would be transferred to a Tractor Trailer at the warehouse and then the cf. would be determined. Mike also advised me that he had another customer that was moving to Tennessee and that my items would be loaded onto the same truck as the other persons and my items would be loaded last so that they could be delivered 1st.
Mike and I spoke about the total cf. and the charges again and Mike assured me that when the Tractor Trailer was loaded they would recalculate the cf. at that time and he would adjust the final payment accordingly. I agreed and authorized the payment of $7800.00 on my American Express card with the agreement that the final payment would be adjusted if the cf. was lower than the 2900 cf. on the contract.
After reviewing the contract again I noticed that the calculations on the contract were wrong. The five items on the contract less one discount on the contract states it is $ 13,207.00 but when calculated it comes to a total of $11,714.00 ($8670.00 + $1540.00 + $980.00 + $867.00 + $150.00 - $493.00 = $11,714.00).
Mike advised me he would call me when the Tractor Trailer was loaded to give me an approximate delivery date and how much the final payment would be if it was lower than the contract specified.
On 04/26/2018 I had not received a call from Mike as he said he would so I called him and Mike advised me that the truck was on it’s way to Tennessee and I could call the driver “Dan” to schedule the delivery.
I then called Dan the driver of the Tractor Trailer and he advised me that my items were loaded 1st (not what I was promised be Mike) and he would be going past me to Nashville 1st to unload on 04/28/2018 and then driving to my house in Tennessee on the afternoon of 04/28/2018. I advised Dan that would be fine but not what Mike had promised me.
On 04/27/2018 I drove approximately 1 hour each way to Wells Fargo Bank in Florence Alabama to get a Cashier’s Check in the amount of $3900.00 for the balance due on delivery.
On 04/27/2018 Dan the drive of the Tractor Trailer called me to advise me I would need the final payment of $3900.00 upon delivery of the shipment. I advised Dan that I had a Cashier’s Check already made to pay it and Dan advised me that would be acceptable.
On morning of 04/28/2018 I received a phone call from Mike stating that they could not accept a Cashier’s Check and I would need to pay by either cash or US Postal Money Order. I advised Mike the back was an hour away and I could not go and cash the check and then get him cash until Monday. Mike advised he would talk to “his boss” and then call me back. Mike never called me back!
At 3pm on 04/28/2018 Dan the driver called and I went to where he was located in Savannah TN and escorted him back to my house.
Once Dan got the truck positioned I advised Dan that I wanted to measure the inside of the Trailer to see exactly how many cf. had been used. Dan advised me he could not even open the Trailer until I had given him the Cashier’s Check for the balance of $3900.00. I told Dan that would not be a problem as I knew he was just the driver and had nothing to do with the charges I was charged.
After giving Dan the Cashier’s Check, Dan opened the trailer so I could measured the space that was used. When the Trailer was opened I noticed that when the truck was loaded 3 of the 7 pallets had been disassembled to consolidate the space that was used for the shipment. The amount of space used was about 1/3 the inside of the trailer. I had to measure from the outside the length so I had Dan acknowledge the outside point and the inside point to be the same by the rivets on the trailer. I then measured the inside width and height of the trailer. The measurements were Length 252 inches, Width 108 inches, and Height 117 inches. This calculated 252” x 108” x 117” = 3,184,272 divided by 1728 = 1843 cf..
This mean I was overcharged 707 cf. @ $3.40 = $ 2403.80 and 350 cf. @ $4.40 = $1540.00 for a total of $3943.80.
I advised Dan the driver of this and also advised him I knew he could do nothing about the overcharge but wanted him to acknowledge that I had done the measurements correctly. I also advised Dan I would be calling Mike on Monday. Dan advised me he would also let Mike Know.
On the morning of 04/30/2018 I phoned Mike and advised him I would like a refund for the overcharge and asked him how he was going to handle it. I also advised Mike at this time that I had physically measured the amount of space used in the Trailer. Mike said he would talk with “His Boss” and would call me back by 2pm his time on that afternoon. Mike never called back!
On the morning of 05/01/2018 I phoned Mike again and asked what he and “His Boss” had decided? Mike said that “His Boss” had authorized a $400.00 refund. I advised Mike that this was not acceptable as the refund should be over 10 times that amount. Mike advised me that I might not have made the measurements correctly and I assured him that not only had I measured them correctly but I also had the driver Dan acknowledge the measurements.
I advised Mike I was trying to let them make this mistake on their part right but Mike just kept making excuses on why the charges were correct. I advised Mike to look at the contract and he would see that the addition was wrong and he advised me he was not at the office to look at the contract.
I told Mike I did not want to have to file a dispute with American Express and Mike advised me that filling a dispute would do no good as I had authorized the payment to which I replied I am not disputing the whole payment but the overcharge on the calculation on the contract and the overcharge on the cf. charge.
Mike advised me he would talk to ‘His Boss” again and I told Mike the best thing to do was to have “His Boss” call me direct and Mike said he would. I never received a call!
I then contacted American Express Customer Service and ask them to file a dispute on the $7800.00 charge that was made by Move Wisely in the amount of $4843.50.
Contract Calculation over charge $899.70
Cf. over charge $3943.80
Total over charge $4843.50.
Poor Communication and Late Arrival.
I'll start with the pick up date. They were two days late to pick up, and we were not informed they were not coming on the original date until late in the evening. Something about someone not showing up for work and they were unable to arrive that day (June 1st, a Friday) or the next as they were closed on Saturdays. I had to get out of work on short notice for a Sunday so I could be there when they arrived.
The movers were very nice and loaded my stuff up carefully. Though I did find some pieces from the bookcase on the ground. I didn't have much. Just one bedroom worth of things that included a bed, bookcase, and a drafting table that folded down on itself and took up very little room. It was mostly bins and boxes, but somehow went over the original quote by 50 cubic feet. I didn't understand how that was possible, but they seemed to know what they were doing, and thus I paid the difference.
I scheduled the delivery for 13 days later, June 16th, which was a Saturday. When I asked if that would be alright, the mover informed me it would be fine. I moved from So Cal to Texas and arrived the day before the movers were scheduled to arrive. On that day no one showed and no one was answering any phones. I called again on the following day to the main office and got Brandon, who directed me to Mike. Mike told me the truck had not left yet, and they would be leaving the following day, Monday, and would arrive by Thursday. He told me he would also send me the drivers information so that I could keep tabs on their location.
I waited, and on Wednesday, the current date that I am submitting this review, I called Mike again. He informed me that my things had not been packed onto a truck yet, and 'might' be packed and set out for delivery that Sunday OR Monday. Sunday will have been 21 days from the pick up date. He did not know where my things were and would not give me any more information. I called their office again and was informed they only set up the moves and do not get any updates past the pick up. He did not know where my things were, why they weren't on their way, or anything to do with my order. Instead of trying to figure anything out he tried to direct me back to Mike, who did not know anything either.
Lastly, they are insisting that I pay them in cash before they even unload my things. When they eventually get here of course. Without me looking to see how my things are, if it's all there, and if anything is damaged. As it stands I do not know where my things are, when they will even get here, or how much extra they are planning to charge me. I have been getting redirected ever time I call and getting no answers.
Overcharged, Broke/Lost Things, Odd Payment, Broken Equipment.
I was charged 75% more (i.e., nearly double) than what I was quoted. The quoting process is disingenuous, as it requires you to guess at the volume of your possessions (nobody gets that right), and they charge per cubic foot (which they didn't mention until the truck was loaded). As one example, I told them I had a bed, but they said I never told them I had a box spring (to me, that seems implied).
Secondly, they broke a cabinet, lost a step ladder, lost a crucial piece to my entertainment center, and tried to give me somebody else's table. On top of that, the movers made a couple dings in the door frame at the destination, which I'm sure I'll end up paying for.
Also, they required odd forms of payment. There was a weird debacle relating to the credit card payment at first, then they required cash or a "postal money order" (nobody has ever asked me for that before) for the destination payment, making a stressful move more stressful. On top of that, they said I'd pay 50% up front, but I actually got charged 65%. I was even going to cancel, but they said it'd cost the better part of a grand to cancel.
Another bit that I'll mention just to be comprehensive (I don't particularly mind) is that the destination movers had something wrong with their truck, so it seemed to take them more hours to unload things than it would otherwise have taken had their equipment been working.
Some things I appreciated were that the destination movers braved the Montana cold (it was snowing) and that the moving company held my stuff until I figured out where I was going to move. They also got it there within 4 days of my move in date (they said up to 21 was the max).