Moving APT

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1. Disastrous Move - No responsibility.

   Having moved many times in my lifetime (as a Navy family), I took care in communicating with Moving APT in advance to be sure we had the inventory sheet as accurate as possible and had clear expectations. The two representatives at Moving APT seemed honest and professional. Unfortunately, the move was not what we had anticipated. Here is the process:
   1. Based on the amount of furniture we have, we were told we would have a large truck and two teams would be needed. We also had a baby grand piano and a few smaller items which needed special care. We paid a premium for all of this.
   2. Moving APT outsources moves with various vendors. Apparently, unknown to us, at the last minute there was a company change. So, the second company showed up in the afternoon, rather than the morning on the moving date.
   3. The truck was a Penske rental and too small for the job. Not at all what we'd been told.
   4. As soon as the movers arrived and did a walk through, the head guy increased the price by $700, even though we had removed two large items from the list altogether. We tried calling Moving APT and were made to believe we had no choice but to follow through. (we were told today - 2 months later - that we could have cancelled the whole thing and gotten our deposit back, which was not offered at the time).We signed the paperwork and hoped for the best.
   5. The crew scratched our new bamboo flooring. Be aware - the contract does not cover damage to floors!
   6. The moving company (All State Movers) dispatcher insisted that delivery had to be the next day, even though we had been assured by Moving APT that there was a 500 mile limit for drivers, so we would have at least a day between pick up and delivery. Then the dispatcher called back to concede that the distance was too far - although only after we had jumped through hoops to try to arrange to meet the truck at the other end. Then she said that the truck would be late because the load was 'so heavy and dangerous,' the driver would need to drive VERY slowly. This was completely untrue. Instead, the truck had gone from our pick up state to another state (not our delivery state). Our furniture had been at least partially unloaded and the truck used for another job, then our furniture was reloaded and three of the team members continued on to our state. They arrived late in the afternoon, two days after the pick up.
   7. The three team members were not nearly enough for the amount of furniture or weight of some pieces, specifically the piano. Furthermore, they clearly had no idea how to unload the piano, get it in the house, or install the legs once inside. They actually got is stuck in the front yard on a piano dolly. At one point the piano was leaning precariously off of the truck lift. Then they tried to roll it (yes, somersault it) through the doorway. If my husband had not been here to talk them through and assist in what to do for getting the piano in the house and then the legs on it, we would have had a major disaster with the whole thing in terms of hard to the piano or to one of the crew members. Both my husband and I worked for nine hours assisting them. As it was, they did not finish until after 9:00 PM. Also, they paid no attention to the word 'FRAGILE' on any of the boxes.
   8. Our newly refinished hardwood floors were damaged during delivery (but again, there is no coverage for that). Additionally, two of our antique tables were damaged. The crew head spoke with the dispatcher (the same one who had already lied twice) and then insisted that they should take the furniture, repair it, and return it. We reluctantly agreed (big mistake)..
   9. After two months of dealing with All State Movers (because Moving APT takes NO responsibility at all and now insists that our contract was with the moving company, not Moving APT), we have been offered $48 for our antique tables and they were listed as lost on the letter. When we called to request that they simply return the furniture, the dispatcher *yes, same gal we had dealt with previously) insisted the tables were still in their shop, but the customer service person indicated that the tables had been disposed of. Both pieces were family heirlooms. The Moving APT nightmare continues.
   
   Moving APT seemed like a reputable company when we worked with them originally. However, you should be advised that contracting the moving to other companies puts the customer at risk. At this point, it seems that no one is willing to take responsibility for what has been quite a difficult process. No move is perfect. Stuff happens. However, this has been an exceedingly bad experience that no one should encounter.

2. These movers were AMAZING!

   These movers were AMAZING! That is all we kept saying! On time, so nice, so professional, careful with our stuff and also they hustled. They were being paid by the hour, but still ran around tirelessly getting as much done as they could in the shortest time possible. We were really impressed and would recommend them to anyone!

3. Very professional!!

   Very professional. I hired Moving APT for my move very recently. They got back to me with the quote very quickly and answered all my questions promptly. The movers arrived on time, transported all my furniture effectively and efficiently. The final amount came out to be very close to the original quote they provided.
   Overall, I was very much satisfied with their service.

4. Quality service.

   This was my first time using a moving company. That being said, if I could rate them more than 5 stars I would. I honestly can't remember the names of the 3 guys that helped with my move, but I literally couldn't have been happier if I tried. They were quick, efficient, and overall just very nice guys. I could not recommend these guys enough. Thank you Moving APT, you made a day that could have been extremely stressful for me the exact opposite.

5. Highly Recommended!!

   Moving is stressful, so you need reliable and responsive partner to trust with the most demanding task of packing and moving. Moving APT are just that! Entire "quote to cash" process was not only smooth but enjoyable! They anticipated my intent at every step and were extremely flexible with date and time as I was negotiating move-out and move-in timing. The team that showed up on THE DAY was awesome! Organized, energized and efficient! Most importantly transparent and trustworthy! Needless to say, highly recommended!!

6. They were awesome!

   My usual moving company couldn't move me out on the day I wanted. Luckily, Moving APT was able to squeeze me in even though I called the day before the move. Thx, them for tolerating me and making it happen! They were my movers. They were awesome! They tried their best to finish everything within three hours and all my items were well taken care of. Thx guys!!

7. They are the best movers I've ever worked with.

   They are the best movers I've ever worked with. They were very careful with my things, worked quickly. The entire move took less time than expected. We moved some things on myself Nothing was broken. But if I were to move again in the near future, I would ask for all the furniture you need to wrap. Overall a very decent company with professional and fast movers.

8. Very professional.

   We would definitely use this moving service again. I recommend them very highly. Got myself 3 movers for my 100 miles away house. Even from my first call to arrange the move to saying goodbye at my new front door; they made our move less stressful and almost enjoyable. The entire moving company from start to finish is professional; even explaining things 2-3 times over if need.

9. It was a great experience.

   It was a great experience. The movers called me to make sure we worked out the details (time, etc.) and they remind me and provided a 30 minute window for arrival. They were right on time and went in to inspect the move and got busy right away. Guys were very careful moving everything and worked very fast. The delivery went without a hitch and I did not have to pay anything extra (time was enough) even though they had the option to pay extra if the moves run longer than agreed. They really don't play around, they get busy to work. I liked their professionalism and the way the whole thing was handled from beginning to end. Deserve a 5+!

10. I am a happy Customer. ♥.

    They showed up 10 min early, worked efficiently and were very careful with nice and valuable furniture. They handled a very heavy sculpture with care. We really had too much for the truck (we thought) but they were expert packers and we were fine. I would use them again and recommend them to others.

11. My Experience.

    I wanted to share my own moving experience which is very different than others. I highly recommend this company when you are looking for professional movers . I actually booked my move from NY to Miami last minute and was very worried things will not go through smoothly. Victory the sales rep was very helpful. She walked me throw the process proving information to all of my question. The price was accurate and on the day of the the move the movers arrived on time , packed and load my belongings in 3 hours and very professionally. I got my stuff in Miami 5 days later . Thank you moving APT you are awesome :-)).

12. Moving Apt - The Worst.

    WORST SERVICE EVER RECEIVED. I don't know if this is how all moving brokers operate but going through Moving APT was a complete waste of time and money. As soon as they received my deposits it was lights out for them. No help when I emailed and called. I had to deal with the drivers and moving company's myself. Save yourself time and a TON OF MONEY and deal with a moving company directly.
    
    Problem #1: I was not notified prior to the pickup. I did not know the pickup date until the driver called me THE DAY OF to notify me that they would be there within a few hours. Luckily I had my apartment fully packed.
    
    Problem #2: The cost to move all of my belongings is MORE THAN DOUBLE the quote. This I found out when the driver showed up to load my belongings. I realize some of that is on me but MOST of it is on the horrible quote process.
    
    Problem #3: They asked me when I would be ready to accept delivery I said, a week from the pick up date. Now, the moving company is telling me that the 14 day delivery period doesn't even start until the date I gave them for delivery. WHAT?!! Had I known that I would have told them the day after they picked it up!! This lack of communication and clarity on their part is absolutely UNACCEPTABLE.
    
    Problem #4: It took a total of 3 WEEKS for my belongings to be delivered. All communication was done by me, Moving APT DID NOTHING!

13. Anything else is better.

    So I recently used Moving APT to move my items from Kansas t South Carolina. The early stage of booking the trip was easy. It was when the movers first arrived that I realized that this was going to be H*LL. Movers were rude and damaged my apartment while loading items. Also, everything they quoted you originally plan to add at least $600 extra dollars for additional charges of sq ft and distance the driver park. Getting in contact with representative is a joke, they passed me to about 4 different representatives in a week span. I originally plan to have items there on July 21st (which the rep I spoke to said 7-10 days from pick-up) but another rep said no its first date available. So I slept on the floor for 1 week. I called rep to again tell her I wanted to pay with credit card. For 2 days straight no answers/no call back from the company as a whole. Totally unprofessional and I would advise anyone to pay more for better service.
    
    Oh and P.S. I haven't received my objects yet 1 week after and I'm pretty much expecting my items to be damaged.

14. Terrible Customer Service.

    I tried calling to get a receipt for moving expenses. The website states they open at 9:00am. After trying to get a hold of a customer service representative for 45 minutes I finally tried a different extension and someone picked up. As I was explaining what I needed they cut me off and told me to call back and dial the other extension and hung up on me. I didn't even have time to explain that no one was answering that line. When I called again I got a different rep and she explained to me she didn't know why they weren't answering but maybe they "were running late today". I asked if she could help me and she told me no I would just have to wait and hung up on me again!! This is absolutely ridiculous and frustrating!!

15. They take your money and run.

    I had the worst experience ever with APT and I have moved a lot of times being an Army wife. This time I hired private movers hoping for a smooth experience. Brian, the sales representative was pleasant in taking down my inventory, following up and providing a quote. The quote was exactly what I was hoping for so I put down my deposit. When there was follow up from the customer experience team, there seemed to be a problem and my move was coming up in 2 days. I called Brian for resolution and he treated me as if I were stupid and was inconveniencing him. At this time they had $800 of mine and me trying to change a move 2 days prior would have been almost impossible. I felt stuck. The rep also told me to wrap my drawers up good in my dresser because the movers liked to go through any drawer easy to open. Moving forward, the movers came, got everything on the truck and told me that even though I was promised free stairs and free supplies, APT were liars and they were going to charge me. APT by the way are brokers.. they are 3rd party. So you will never meet anyone from the company. They hire actual moving companies so you are paying for 2. Not only did I get charged extra for items, once all of my belongings were on the truck, the driver told me my charge was doubled. I went from $2000 quoted to $4000, and he asked me what I would like to do.. what am I supposed to do? You already have all of my furniture on the truck. They showed up in a timely manner to deliver my items but stated they were not supposed to set anything up. I was at least able to talk them into putting my bed together and taking the TV out of the box. The delivery was the better experience of everything, although my patio chair was broken and there is not one person from that company who will bother to talk to me now. Please save yourself a lot of money and stress and hire local movers who can come to your house and assess your items to be shipped.