On this page you will find reviews on the company National Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating National Moving & Storage – 3.7 (calculated based on 81 reviews).
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FL to WI.
I will never use this company anymore. My first contact was awesome. The agent was really nice and helpful and the price was unbeatable, that should be a sign of alert for me. It was when my belongings where delivered that the nightmare started. Numerous boxes smashed, items broken, badly scratched, they managed to break even my new TV which they packed using only cardboard without protection at all and I paid separately for the packing, absolutely a nightmare. Getting customer service was another horror, they were very rude besides it took them 3 months to send me a check of $160 and my loss was in the thousands. It may have worked for others but not for me and I don’t recommend this company.
Terrible experience with David.
David who works in the office to estimate how much was my moving price to NC, told me one price for the things I wanted to delivery and when the movers showed up was completely different. I called him 4 or 5 times to confirm the amount and he lied to me. If you used this company check the emails and be sure everything is exactly what they told you. Very disappointed. I recommend don’t use them.the movers they were good.
Stress-free moving!
I find moving to be a very stressful process and as a result I always want to find movers who are highly responsible that I won't have to worry about. Thankfully National Moving was a company I became aware of just in time for my cross-country move, and they fit the bill! Reliable, friendly, efficient, and at the end of the day an amazing value! I came from Chicago to Orlando, and it was my first cross-country move, but National Moving didn't run into any problems! Seriously, when they got to my new house and we got a chance to unpack, it felt like a dream come true. I may not be moving a long distance again anytime soon, but I have a lot of friends who move around the country a lot for work, and I keep National Moving in my back pocket so I can recommend them to people.
My top pick!
In the process of moving I was searching for a mover that was reasonably priced but also provided exceptional customer service, this company provided just that! From the moment I obtained a quote from them to final drop off everything was phenomenal. The customer service was impeccable, their employees were eager to assist in anyway that would make my experience more enjoyable. I can honestly say after moving across country with many different companies, National Moving took a great amount of stress out of the process. Should I move long distance again I will certainly be a returning customer. I recommend them to any and everyone looking for a smooth and as stress-free moving experience as possible!
Good, fair service.
I personally had a good experience with National Moving moving from Tennessee to northern Kentucky. I can't imagine having to make multiple trips with all that stuff and trusting myself or friends to pack it and move it safely. Believe me, I've seen enough to know it wasn't worth the hastle. Fortunately, I made the wise decision to look for professional help and National made it affordable. They had good customer service and they communicated well with me, someone who asked a lot of questions beforehand if a lot of companies. In the end the two things that swayed me was the fact that I felt comfortable trusting them with my entire life and the fair and affordable price. The peace of mind I had not worrying (too much) was worth every dime. I'd definitely use them again if the need ever arises.
Do Not Use This Company.
These people are absolute rape artists. They give you an estimate and then its about 1/3 or 1/2 of what the actual cost is. I WILL NEVER USE THEM AGAIN AND I WILL DETER AS MANY PEOPLE AS I CAN FROM USING THEM.
The movers completely flooded my house and the foreman basically lied on a report. The company is acting like they are not liable at all. What an awful way to ruin someones house in the amount of $3500.00 and not take ownership of it all. Not even offer to pay for half. The offered nothing. HOW THEY SLEEP AT NIGHT AT NIGHT, I WILL NEVER KNOW
DO NOT USE THESE PEOPLE. ITS THE WORST COMPANY I HAVE EVER DEALT WITH AND THAT IS WHY ARE NOT BBB ACCREDITED.
So awful.
The lady who answers the phone and questions has to hate her job!! Absolutely the worst customer service I have ever experienced. She hung up on me multiple times. I would never ever recommend this company to my worst enemy. Ever!
Missing item.
Do not use this moving company. They quoted me one price and at pick up the price soared. Then when it came time for delivery they wanted me to pay thousands. After fighting them over it, they dropped the price down to 865 dollars total payment for delivery, which was great, except that on delivery day, everything was delivered except my snap on tool box loaded with tools, which is valued at close to 10 grand with tools included. It was on the pick up inventory list but disappeared magically upon delivery. Funny how that works, they drop the price to " help me out" and now I'm out 10 grand in tools and snap on box on no one there will answer the phone.
Caveat Emptor.
I was excited to book w/this company after looking at several other options. They were not the least nor the most expensive quote I received and their stated policies fit with my moving needs and, frankly, my moving fears (being told one thing but later getting rooked on the back side of a move). Within just less than 24 hrs of my scheduled pick-up, I received an urgent VM instructing me to call them. I did and was told they "had no available trucks for [my] scheduled pick-up" the following day. I was not told the issue was due to fleet breakdowns, simply that no truck was available for my month+ scheduled move. I didn't get a definitive answer that my pick-up was scraped until 3 phone calls in 5 hours from me (no promised call backs from them). I had to reschedule my move--not easy or wanted.
When my new pick-up date arrived, I still had difficulty getting phone confirmation (no promised call back again) that my pick-up was going to happen. When my pick-up did take place, I was informed later that day by the move crew driver that my already packed-but-not-boxed belongings required 36 boxes, tape, and other supplies in addition to more truck space than estimated to the tune of 45% cost increase OVER my original estimated move cost despite the driver referring to mine as a "small move". Less than 24 hrs after being told my move cost will now be 45% over my quoted amount, I've now received a phone call *and* an e-mail from an individual I've had zero contact with prior to today (sure--now they'll call me) and demanding payment per their policies, of course, for about a third of the overage costs or I will have to pay a daily $25 penalty fee while my belongings are essentially held hostage. Nightmare. Run. Run away from doing business with this company. Run far, run fast. Learn from my mistakes.
Beat move ever.
I used national moving in storage for my upcoming move to New Mexico I was very nervous at 1 point because of all the moving Horace that I read online national moving and storage it made my move very easy and stress free they are an angel sent by God if you want a stress free move I recommend national moving and storage are 100% honest and with integrity from their sales to the crew that picked up my items great job national I will be using you again on in upcoming move a for my daughter.
Fantastic service.
I recently moved to California for my new job and used this company to relocate me . our of hundreds of call from other companies I choice national and I'm.glad I did because everything they promised me they did. I couldn't be more satisfied. My friend moves with the to and she had a wonderful experience. Thank you national formyou great service and prompted delivery.
Amazing.
I was in desperate need of a moving company cuz another one cancelled and I called national moving and storage and spoke with David and he said he be able to take care of all my moving needs and he actually did with a very smooth move that had no headaches no stress it was very nice this first company that came out to my house they check my price up where David made sure then price stayed level thanks again national moving and storage.
Avoid This Scam.
Could not be more disappointed with this company and how they handle business. I don't usually write reviews for things online, but I feel this one could help someone avoid getting scammed by this company.
My husband and I were shopping around online for good moving companies that would handle our stuff carefully while not being extremely expensive. This was not our first rodeo with moving across country, but was out first time going about finding a company on our own.
We were initially excited about our quote of $1,600 to move our 2 bedroom apartment from Chicago to South Carolina, and we event sent them the photos that they asked for of our stuff to estimate the accurate square footage of what would be used on the truck. Well, when the movers showed up on moving day, there were 4 people who quickly loaded all of our stuff onto a truck, and told us after the fact that it would be $4500. We were completely taken of guard by the total, but tipped them well for their work. They even tried to haggle a better tip if they cut off some of the moving cost, which seemed really sketchy.
It took about a week and half for our stuff to arrive, which was on schedule. However we got a call from the company saying that they we owed an additional amount or they were going to hold our items on the truck "and there's always the option to come get it ourselves". WHAT! This company had ONE job, and terrible customer service. We had to pay this amount in order for us to get our items..not to mention they showed up and hour late, handed me a razor and put ME to work saying "don't cut yourself". I had to then unwrap all their blankets from our furniture to give back to them. That was supposed to be done by THEM as we were told originally. Also to be noted, there was only one guy who showed up, and the other was asleep in the truck apparently. Which is why I had to do the work for them. The WORST part is, 3 of our expensive large pieces of furniture showed up completely demolished. They won't event give us enough to compensate for even half of what ONE of these pieces cost. Offered us a total of $96 total..what a RIP OFF. All of our boxes written FRAGILE were completely smashed, almost as if it were on purpose.
Stay far away from this company. I will never use them again, and didn't want to end up writing a bad review, but then again they offered terrible customer service and showed no consideration for our personal items. They are out to take people's money. Now we are out thousands of dollars and cost of our furniture.
Best moving company every used!
I moved allot every 6 month to a year due to my profession, and I have hired many moving companies throughout the years from crooks to liars in order to get my business so when I talk to most of these movers I know when they are trying to sale me a dream in order to obtain my business. I came across National Moving and Storage from a friend that recently moved with them, and she had a great experience from sales person to the crew that moved her. I was a little nervous using a moving company because of how crooked most of them can be, I will say that I am glad that my friend refer me to National Moving because their service is thus far the best I ever had, my relocation consultant Glen was very funny and made me feel comfortable unlike the other companies that kept calling me where the sales person sound as they were reading of a script. Glen was very personal with me and walked me through the entire process from start to end, his follow up calls after I secured the move with him surprised me because in the past I never had a sale person follow back up with me after they took my deposit, it was as if I no longer existed. National Moving never asked me for a deposit or any money upfront, only thing glen ask me for was my inventory and presto my move was booked. On the day of the pickup the movers were uniformed, clean, and very professional, I was shocked and couldn't beleave it being that I didn't even have to pay anything upfront. I found my movers that I will be using every year for my move thank god I don't have to go back online and get calls from dozen of movers that lie and want to get my business, National Moving and storage is my movers and Glen is my Guy. Thank you Glen for all your help the move went great, I will be talking to you soon to do another move.
Elder Abuse!
This company loaded the belongings of an elderly woman (83) that told her the price was going up 2.5 times the contract price! Than bullied her into giving them money or they were leaving with her stuff!! Everyone should file a complaint with FMCSA and the Attorney General.. How low can you go to abuse an old lady! Sickening!