Nationwide Moving Services

6 Reviews: Add Review

1. For any services over $2000. Definitely recommend!

   Never had an issue with them. A very good company for long distance moving recommended by a friend of mine who also used this company. I can understand why because with my experience they showed great care for not only your furniture or items being moved but also concern for you as well. They showed this to me by being polite the whole time over the phone and will check up on me if I had any questions. I had moved before with a different company and other companies just to seem to do a great job in being professional, in this case, Nation Moving Services proves to do otherwise. The way they handle their job is very professional.

2. For services over $2000

   First I would like to mention, this is my first time leaving a review for a moving company. There are many places that give sloppy services, with nationwide moving services they gave me an open mind to venture out different companies again, I travel annually for work so I need quick,reliable and special care for my items. Communication was good too, thank you.

3. Worst moving experience ever

   20 days ago my furniture was picked up. I have yet to see it. It feels like I paid someone to highjack my furniture. Never, never, never use this company. They did not show up on the original date, they sent one man to move everything and a woman to do paperwork. They don’t answer their phone. Not one aspect of this move has been right through this company.

4. Smooth.

   Thank for a great experience! This company was great to hire:). Moving is always such an inconvenience, but they made it a smooth, painless, clear experience for me and family! I would recommend them to anyone that wants moving to be easy as possible. Prices were fair as well. Hire them:).

5. Worst Move Ever.

   Moved 3 months ago and am literally still dealing with this company. Our estimate grew by $600+ when the movers showed up and ‘reassessed’ our small 1 bedroom move.
   The company claimed to be able to deliver in a 3 day window and we foolishly believed them. Our belongings were delivered a week later after extremely rude interactions from the company. Upon delivery, our headboard was missing, so after waiting an extra week for delivery we still couldn’t sleep in our bed for another full week and a half when it was convenient for the company to drop by with the missing item. They refused to make a special trip.
   When delivered, a brand new desk had a broken leg. I have tried to contact them for compensation, but have been unable to get any solid answers from anyone other than it is not their problem.
   I have filed a BBB complaint and plan to find every possible place to leave a negative review on this company so no one else has to go through this hassle when they move.
   They are rude and inconsiderate!!
   DO NOT trust this company!
   They WILL charge far above the estimated price!

6. Deceit, Misrepresentation, and Damage.

   We had a very negative experience with Nationwide Movers (U.S. DOT# 984339) during our move from Florida to Utah in July 2016.
   First of all, I'm a military veteran with extensive experience with moves as a result of changing duty stations during my military career. In my 28-years of active duty, I had 16 moves, all of which were performed by professional moving and storage companies. Nationwide Movers' recent move of my personal belongings, in my opinion, ranks at the very bottom of all my moves.
   1. When my wife and I booked Nationwide Movers for our move, they gave us a “Binding Estimate Cost for Services” that in our opinion and in hindsight, appeared to intentionally underestimate the size of our move. The estimate was based on a telephone interview where we went room-by-room in our house and described the complete contents of each room to the sales representative (Ron). Despite our thorough disclosure of all the contents of our house, it is our opinion Ron deliberately left items off the Binding Estimate in order to invalidate the Estimate on move-out day and force us to agree to additional charges/fees. For example, he did not include our King-size bed on the list even though we specifically informed him of this item.
   On pick-up day, the driver (Itzhak or Isaac as he introduced himself) estimated our household goods shipment was 2,300 cubic feet instead of the 1,541 cubic feet calculated on the Binding Estimate. This was 759 cubic feet or 49% more than the volume calculated on the Binding Estimate. The driver filled out an amended estimate form based on his visual inspection. He listed several items in this revised estimate as justification to invalidate the Binding Estimate and charge us for more volume. However, many of these items were in fact already included in the original Binding Estimate. Even if you account for the items that Ron failed to add to the original Binding Estimate (and were not duplicative), the list of those additional items was less than 20 items that in no-way should have added up to an additional 759 cubic feet of volume on the moving truck.
   2. On pick-up day, the movers significantly damaged a wall in our house. A mover backed into a wall with his shoulder while carrying a piece of furniture and left a 14-inch hole in the drywall. We immediately brought this to the attention of the driver after it happened and again at the end of the day before his departure. He didn't seem to care about the damage caused by his team’s negligence. He said he would take a picture of the damage and send it to his supervisor. He also said his supervisor would contact us, but no one has done this to date.
   3. On delivery day, our shipment arrived in a moving truck belonging to American Eagle Van Lines, Inc. This wasn't the company we contracted with for this move, nor were we ever informed that our shipment would be handled by a different carrier than the one we contracted with. If Nationwide Movers was acting as a Moving Broker for this move, then they failed to disclose this to us.
   4. Our overall impression of the condition of our household goods as it came off the truck was very, very negative. It was evident that little to no care had been taken by Nationwide Movers to ensure damage was kept to a minimum during transit. The driver (Miki) appeared to be more concerned with rapidly unloading the truck than he was with handling our belongings with care. An overwhelming majority of our boxes were crushed, ripped, gouged, or otherwise deformed from their original square-cornered shapes. Apparently our shipment got wet sometime after pick-up in Florida and before delivery in Utah. Several items were severely water-damaged during the 19 days in transit. The most disturbing thing is that not only were they water-damaged, but several also had layers of mold growing on them. For example, a dresser mirror/hutch had extensive water damage and was covered in mold.
   We understand we could file a claim for all the damaged items through Nationwide Movers’ outsourced claims processing company. However, our entitlement for any damage claim could not exceed 60 cents per pound, per damaged item. We chose to forego filing a claim through their long and cumbersome process because, in our opinion, any possible settlement would not come close to covering the damages, or address the damage to my home, or the misrepresentations in the quoted estimate. When all was said and done, what was originally quoted as a move from Florida to Utah for $7,979.31, ended in us paying Nationwide Movers a total of $12,831.50. This represents a 60.6% increase over the quote that was used to secure the bid from Nationwide Movers.
   Our lessons learned from this experience are: 1.) Never agree to or accept a Binding Estimate based on a telephone interview. 2.) Never use Nationwide Movers or recommend them to anyone again. 3.) Stick with the larger reputable moving companies like Mayflower, Allied, etc.