On this page you will find reviews on the company New City Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating New City Moving and Storage – 4.8 (calculated based on 210 reviews).
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Amazing Job!!
David and his team came on the quoted time. They were fast yet careful with my entire belongings. I will recommend this company to all my friends and family because most of all, they were reasonably priced too. Thanks again for your help!!
Good Job!!
Robert at New City Moving won my trust over the phone so I took a leap of faith and I must say I am happy with the results. My move was stress-free and well within the allotted budget so it all worked out very well. I am happy with my move and will suggest everyone to hire them!
Nice Mover!!
New City Moving were quick, efficient, affordable and very helpful. I was so pleased with their service and whenever I need to move again, I will use them! Definitely worth 5 stars!
Excellent Work!!
The entire process from beginning to end was stress free - they really made it look easy. Even booking and coordinating was a positive experience - speedy responses and excellent follow through via phone call, email, and text.
Good Job!!
They are easy to work with and very understanding. They are affordable and very reliable movers. Just a joy all around! Absolutely recommend these guys to others!
Very nice!
They made us feel very welcome and comfortable in understanding how the move would be priced and what could potentially affect a price to go honor down. They explained that regardless we would only be responsible for the amount of space we occupy. They were very honest and friendly with us and we felt like valued clients. Really good experience overall. Recommend them to everyone we know.
Super Work!!
These folks are efficient and professional. The hype is true. I usually move myself, but needed the help to get my half-a-van load of stuff up to my 5th floor walk-up, and they were exactly the help I needed. I recommend these guys to anyone who needs to move. They definitely made my move less stressful.
Good Job!!
William and his crew did an amazing job. They went above and beyond to make my moving day stress-free and easy. We were extremely pleased and would use them again - hopefully we won't have to for a long time!
Great experience!
Wow phenomenal job! From just the phone call to set it all up to the final payment was excellent. Great customer service and the movers were fast, meticulous, and efficient. Can’t recommend these movers and moving company enough.
Very nice!
Thank You Michelle and your team! You were so fast, professional, attentive, caring and inexpensive! Thank you for making a usually stressful day so painless and quick.
I recommend them to all!
New City Moving and Storage was pretty amazing with my move. They made the whole move easy for me. Their movers are so professionally trained and moved everything carefully. They were kind and polite with us throughout the move. The move went super well.
Great Work!!
I used them yesterday and they were on time. The mover’s team were fast, and very friendly. There were three movers that came and it went seamlessly. The move was alright. All in all it took less than 3 hours which was quite less than estimated time. I would love to use their service in future.
Recommended!!
Great movers, very efficient, john our driver was excellent and exceptionally professional. Everything showed up perfectly and undamaged. Happy and satisfied customer. .
Highly recommended!
New City Moving and Storage were the best movers I have ever had. I am so impressed with New City Moving and Storage. I will always refer this company and the Triple New City Moving and Storage May God bless those movers and this company with continued success? I would recommend them to anyone looking to move.
Very dishonest and horrible customer service.
To whom it may concern,
I am extremely upset and disappointed with your services. let's go thru the lies and the time-line.
June-9th: booked the services for moving and relocating from St.Louis, MO to Arlington, VA. I was told when the packing guys are going to come they are going to help me pack and also three containers for the kitchen are included in the price I was promised. I was told I need to give them 5 days notice to get my stuff delivered and it could take a couple of days more maximum
June-13th: the movers show up and told me nothing like that is on the contract I have to pay for packing anything and everything. They showed up two hours late on top of it When the movers totaled the final bill was literally double of what I was quoted over the phone. I had no choice but to agree since I had to move out the next day and they had my deposit already.when the movers left I found a piece of broken furniture and informed the moving company, they are refusing to send me the insurance claim formJune-15th: Received a call from customer service asking one-third of the payment and when I expressed my concern about the bill all they told me was well you signed for it now you have to pay it.
June-22nd: called the movers and told them I have sent the money, I want the stuff delivered by
27th, then I was told by the CSR they need 10 business days to deliver my stuff which was a surprise.
June-27th: I called them up again since I didn't hear back the entire week. I was told we have 15 business days to deliver your stuff.
June-30th: I called them up again and then the same answer we will let you know when we hear something
July-5th: Called up customer service asking about the insurance claim form and update on delivery again ran into a brick wall
July-10th: My wife started to call them and the CSR didn't really give her any information and hung up on her
July-13th: We were informed the truck is going to be loaded within a couple of days and we should expect a call within 1 to 3 days, again we didn't hear back anything.
July-15th: we called and we were told the truck was loaded last Sunday (July-12-20) and they will call us within 5 days and let us know when our item is going to arrive
July-22nd: we called again this time they told us they have 21 business days to deliver our stuff.
July-27th: I called today and I was informed they still don't have any update on when our stuff is going to arrive. The commitment went from 5 business days to 10 then 15 and now 21 business days which has also passed and still no update on our furniture. I've left countless e-mails and phone calls and no one ever contacts you.
I am going to post this e-mail to google reviews and anywhere else your advertising. Your business practices are very misleading and people should know who are they exactly dealing with.
Faraz .