On this page you will find reviews on the company Orange Movers from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Orange Movers – 2 (calculated based on 13 reviews).
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Do Not Hire This Company!
I hired Orange Movers to do a relatively short move, from Doral, FL to Fort Lauderdale at the end of September 2020 – about 35 miles all told.
What a disaster! If you like your stuff arriving undamaged and fully intact, DO NOT HIRE THIS COMPANY.
Here’s my experience:
-The guys showed up smelling of marijuana, with a truck that was already 25% full.
-They irreparably damaged my $400 40” 4K HD Smart TV (worth about $6 based on their insurance).
-They ripped the leather padding on my $1600 headboard and put a massive scratch into the wood (along with nicks and small scratches on the frame).
-They put a MASSIVE gouge in my $650 entertainment unit.
-They put my $500 corner desk together wrong – pinched the power cord between the top and shelving, rendering it useless – along with NUMEROUS chips, nicks and scrapes.
-They scratched the glass-top of my $400 printer/scanner.
On top of all that, because they couldn’t fit all of my stuff into their truck, they charged me $375 to haul the rest of it to my new place the next day … and because I had to turn the apartment over in two days, I had little choice in the matter.
I had a manager (Milo) come out and survey the damage and he was very apologetic, saying ‘we’ll obviously take care of this TV and the other things – I have a wood & leather repair person who can fix the headboard and cover up the scrapes and scratches’. I was told to submit an insurance claim form and found out there that they are only insuring things for $0.60/lb – 60-cents per pound. So a $1000 TV that weights 10lbs gets you $6 (the extra FULL insurance is an additional $295 … GET IT!). I filled out the insurance claim, submitted it two weeks ago, contacted the salesperson (Johnnie) who I dealt with and have not heard a single word from them since … and I likely won’t.
As a journalist, I have relocated a lot and used discount movers before with absolutely phenomenal service and care for my stuff. This time, I got EXACTLY what I paid – sh!tty service from a sh!tty company.
Again, DO NOT HIRE THIS COMPANY. Pay a little more and avoid the issues I had. These guys are terrible.
(I tried to give them NO STARS but it wouldn't let me - but I would if I could!).
Great experience.
I still can not believe I hired these guys after they had such terrible reviews. I am glad I did. They operate as DUMBO movers up here in New York. I had to move a load of things from Fort lauderdale to Brooklyn and it went well. In FL the team was led by Bronco. On time a team of 3 came and they did a great job. Careful. Wrapped everything well. Good amount of packing and were generous with moving blankets. It took 2 weeks and everything arrived intact in Brooklyn. 3 guys originally from Georgia did an awesome job unloading. They gave me a heads up, nothing was missing or broken. For me it was a great experience. I stayed in touch with someone via text and had no issues getting answers. Price fas fair and it was AOK.
The worst moving company ever!!
This company is the worst do not do business with them!! First They waited until the last day to deliver my belongings then after setting everything up (and scratching the floor) the mover decides to tell me that the rest of my stuff will come in the next day! Which means another day off work and another day without clothes for my children and I smfh!! And the owner was so passive by telling me what’s the big deal!Never again in life will I use them.
Worst. Moving. Company. EVER.
DO NOT. I repeat, DO NOT use this “moving” company.
I waited for my move for a month and 5 days from the scheduled day. No one in the company seemed to care, tracked my shipment or tried to make things right. I was the one who had to contact them every single day for an update. The first week they started by saying they will pick up my move in 5-7 business days. That went on for the next week too. Then they said the move had been picked up and it was going to be another 5-7 business days for delivery.
Then they started making excuses that the truck broke down twice, that not everything goes according to plan and just saying “sorry about the inconvenience, we will refund you the money” but always avoiding giving me an estimated time of arrival.
At this point, I had already paid 2 MONTHS of rent on an empty apartment I wasn’t using. I moved to San Francisco to be a full-time student and this moving process badly affected me in my first two months.
The company is in Miami and I’m in San Francisco. One of the many times I called a woman picked up the phone with the worst attitude. As we were speaking, she starts getting upset and raising her voice. Then she tells me she can do nothing for me because she is in Miami. I tell her that doesn’t make sense, what does her location has to do with anything and if she needs me to go to Miami to talk to her. She screams at me “I don’t care what you do with your money and your time, if you want to come to Miami then do it” and hangs up on me.
Finally, Orange Movers got in contact with the driver and told me the driver was in LA and again that it would be a few more days. I asked for the phone number of the driver or an estimated day of arrival since he was already so close to San Francisco. Orange Mover did nothing. After a few more calls and emails they send me screenshots of their conversation with the driver by text. This is when I realized the driver was an independent driver with a truck. Orange Movers don’t even do the moving themselves. The conversation between them was very odd. The driver was asking for his check and kept telling them it was going to be a few more days and that he’ll call me a day before. This never happened.
The driver came unannounced a Saturday morning and I had gone out of the city because it was Columbus Day weekend (a trip I had planned months in advance). I managed to get my building to open my apartment for them but Orange Movers didn’t agree on this because I needed to pay by cash to the driver the remaining of my balance (which they had previously agreed on refunding). So they get another company in San Francisco to deliver to me the next week.
The moving day came and after hours of waiting for a call, I decided to call Orange Movers to ask where will my moving arrive. The first women who picked up the phone had no idea what I was talking about and told me she would ask around and call me back. An hour goes by and no one calls me back so I called again. This time a man picked up the phone and told me that same thing that he would call me again. He calls me back and tells me the delivery window is from 2-4pm. I told him I just wanted to make sure they were coming that day because if I wait until 4pm then it was going to be too late in Miami and they would have gone all home and I would have to wait yet another day. The guy raised his voice and told me “What do you want me to do? Wait on the phone with you until 4pm?”. Everyone just seems to have the same bad attitude at this company.
When the new driver came I was asked to pay in cash the remaining of my balancer they can’t deliver anything. At this point I was SO TIRED, I just wanted my furniture and end up everything with Orange Movers. The new company told me that they are very ashamed about what they are about to deliver. That everything inside the truck is either damaged, broken or scratched and that they agreed on the move before inspecting it. They were amazed by the level of unprofessionalism in Orange Movers and felt so bad they didn’t let me tip them because it doesn’t reflect their job.
Based on my terrible experience and the different reviews made by other people who have unfortunately used Orange Moving, they operates under the following fraudulent scheme:
- They send you a quote with a low price and used other companies like Dumbo Moving
- Before moving they tell you that it is much more expensive for reasons not explained in the origin
- They add 3.5% if you pay with a credit card, which for the amounts you must use this method of payment.
- They request a 70% advance, before collecting your furniture
- Once they pick up your furniture, they pass the responsibility to another company that uses private truckers that are no longer responsible for the load or the delivery date
- When you call to verify the delivery dates they respond with apologies and they do not give you information since they do not know who has the cargo and where it is. You never know when your belongings will be delivery.
- When your cargo appears to be ready to be deliver, before you check the furniture, people who unloaded the truck must have the rest of the payment ONLY IN CASH and you should tell them how much tip you will give them
- The load arrives broken, furniture with scratch and some objects lost
- When making the claim to the truck, they said they are not responsible and refer to call Orange Movers. If you call them reporting damage or something missing, they respond that you have some alternatives claim: Full Value Protection (additional charges apply) or Release Value of 60 Cents Per Pound Per Article (free) or Third Party Insurance, since they are not responsible for the reported damage.
After this, Orange Movers never contacted me again despite all my emails to ten different email accounts and calls to ten different persons in three different companies. Only one thing is sure with Orange Movers, YOU WILL NEVER BE REFUNDED FOR ANY CLAIM.
So, again DO NOT USE ORANGE MOVERS EVER!
Feel free to contact me for more information on my case.
Dont Like.
DONT LIKE THESE MOVERS THEY DAMAGED MY TV AND MASSAGE CHAIR CUSHION. I CALLED MANY TIMES AND E MAILED THEY SENT ME ELECTRONIC FORMS I AM A SENIOR I DONT KNOW HOW TO DO IT.I ASKED THEM TO PLEASE SEND ME THE FORMS VIA THE POST OFFICE TO NO AVAIL.
I WAS SUPPOSED TO GET 3 CLOTHES BOXES GOT 1 AND ALL MY CLOTHES WERE STUFFED INTO IT.I CALLED THE B B B WAITING FOR A RESPONSE, I WOULD NOT RECOMMEND
THIS COMPANY ORANGE MOVER.
Florida to NY.
I relocated from Florida to New York. My California King mattress which cost me more then the move was lost somehow. My dining table had water damage I would not use these movers. I was fooled I checked BBB accredited businesses and thought they would be just fine. Huge loss for me!
Damage done, would not cover.
Called this company to move three items into storage. When I received the email confirmation, they left one of the items off the list. I called and was told not to worry we will move it. This later came to harm me that I did not get the correction in writing.
When the movers came they moved the items, but heavily damaged my wood stairs. I called the company while the movers were here, they said do not worry, file a claim and we will take care of it before I signed any paperwork.
Orange movers asked me to send pictures and did so right away. I also got prices to repair the stairs. When this company realized that there was approximately $2,200 in damages, they denied the claim and said that I signed the paperwork waiving my rights to damages.
They told me that they would not cover the damages, and that the item that they moved was not on the list of items I requested to be moved. They caused damage to my home and would not take care of it. This company is not honorable and there are many other better choices out there.
I rarely write reviews but wanted to let folks how this company treated me so it would not happen to any one else.
Barely OK.
Well, I will say the move started out good. The estimate was what I paid in the end, as well. BUT -- and there is a big one.. or three.
First the good -- They came on schedule. and were really fast.
The next day came -- which was the move-IN day at the new destination. I moved from Miramar to Orlando.
Not all that far. So, they gave me a time - Between 4 and 6pm.
Now, the DRIVER told me -- it'd likely be more around 5pm -- hopefully. That was the day they moved me out.
So, the next day came. I called at 6:30 -- I hadn't heard from them.
They answered -- saying they'd be late. I asked how late. They said the traffic was bad.
8pm rolled around -- I call again -- because at this point I am starving. I needed to eat. They said -- go ahead and have a bite -- they were behind. I asked.. WHEN WILL YOU BE HERE? They couldn't say.
I called at 10:30pm -- (no joke) -- They said.. they were still coming. At that point, I thought NO WAY. This is a joke.
Oh, no.. No joke.. they came at 12:30 am -- to move me in -- That'd be -- the middle of the night.
I am on the 4th floor. Elevator -- luckily -- but the poor souls below me -- heard some thuds I am sure.
They were done moving me in at 3:30am. That is insane and unsatisfactory.
So, by that time -- I didn't care. I wanted them gone. I didn't realize they didn't set up my TV on the stand. It's very heavy plasma.
Also didn't notice.. MANY of my furnishings were banged up. One chest has a full piece of wood MISSING.
Now.. if you don't have expensive stuff.. like me -- you COULD take a chance on this company. I am not overly upset. The move came in under my company's stipend. So, I was able to use the rest of the money for other stuff.
BUT, if you have good, quality furniture -- skip them. They are very sloppy.
Speed = sloppy.
They dropped several boxes -- I saw them do it.
LUCKILY -- nothing broke -- because I packed well.
Oh, and the movers asked for a 20% tip. Umm, what? NOWHERE does it say movers should get 20%. That's insane and tacky to even ask. I gave them 40 apiece. . which was too much .. since I realized afterward.. all the damage.
I just cannot give them more stars. The guys were nice. I will say that. However, I called the company -- and said I wanted to have a debrief call on this craziness. Ask if I got a call back.
That is what really upset me. No call back.
Orange Movers clearly do not care about the customer.
Sad, because I will say they have true potential.
Moved from Miami to NJ July 2016.
We had the WORST experience with this company. Our things were packed without wrapping, in some boxes that were too small. We also had some things from our garage stolen by the packer who worked exclusively in that area during packing. They accused us of lying about it. We are also missing a Waterford Crystal water pitcher valued at $500!
The biggest problem was they claimed they knew how to move pianos and we believed them. When they got to NJ I went out side to see how things were going and I was shocked to see one of the movers standing on top of our baby grand piano! That wasn't all. After getting the piano in the house the movers couldn't get the screws in the piano and didn't know what was wrong. They literally forced the wrong screws in the wrong holes and damaged our piano to the tune of $1200! We got nothing from them.
They are not trustworthy or professional and I would stay as far away from them as possible.
Should have used someone else.
I found this company on the internet. They seemed to have decent reviews. I found out differently.
We moved from Florida to Connecticut. After waiting so long to get our china cabinet repaired - Orange Movers, Inc. http://www.orangemover.com/ reimbursed us a total of $6.00! They damaged it along with many other items and they have the audacity to provide us with $6.00 for the damage THEY incurred. It cost us $229 to repair it. Buyer beware - don't use this company based in the Miami area. When they came to pick up the furniture - they practically demanded a tip of 10% which would have been $350. A tip was optional and it even said so on the paperwork. Being alone and surrounded by 4 big guys, I felt very intimidated and told them that I didn't have that kind of money. The lead mover asked me, "Well how much CAN you afford? $50/each? I reluctantly paid them the additional $200 because they basically had my furniture held hostage. I did call the company and told them what transpired, and thankfully they reimbursed me. When they delivered the furniture they took excessively long and most of it was left in boxes because we didn't want to incur additional fees. Then towards the end - they were in a hurry because they're only allowed 4 hrs maximum to do the job. I had to chase them down to assemble our beds because they were late to their next delivery! Many things were broken despite the fact that they were well packed and clearly marked "FRAGILE" on all sides. It's as if they tossed the boxes in their truck with no regard for the customer or their contents.
https://www.facebook.com/orangemovers/….
Very poor moving experience!
We chose Orange Movers to transport our items from Florida to Kansas even though they were not the lowest bid. We went with them because of the trust we placed in the agent who initially took our call. Everything went fine with the pick up on June 22nd, but that's where it ended. Truly, for us, this was the "Move from H_LL". We had asked for a delivery of July 13, 2015 and were told we'd receive a call from the the driver 24 hours out. No call came. When we contacted our agent, she said "No, you asked for the items to come out of our storage facility in FL on July 13th" - a blatant lie as we found written proof on our queen boxspring that showed our goods were to be delivered on July 13th, as we had originally requested. When the items finally arrived on July 29th (yep, that many days LATE!), the majority of the boxes were smashed, some were wet, and our 52" flat screen TV was not delivered. That finally did come a few days later after we initiated a query and complaint. My husband and I would highly recommend that you choose ANY moving company other than Orange Movers!
Perfect Move!
I used Orange Movers for local move in Miami 2 years ago. It was a very smooth transaction so I decided to get an estimate from them for my relocation to Virginia. my first contact was with sales representative Frankie. He was very knowledgeable, professional and not pushy like other mover salesmen were. He set up an in home visual estimate. The owner, Anton, came over (on time), inventoried all my items and gave me great packing pointers that saved me time and money. He then emailed me a binding estimate that was very reasonable. Orange also stored my items for a month at no charge. During the few weeks leading up to the final move, Sara helped relay valuable information and kept me informed. The final delivery price was exactly what was quoted, no surprises! The crews that did both my pick up and delivery were absolutely amazing! The men were punctual, very hard working and extremely professional. Kudos to Orange Movers for hiring quality, caring employees! I highly recommend Orange Movers fir both local and long distance moves.
Orange Movers.
I recently moved from Miami, FL to Pittsburgh, PA. I was extremely worried since I only had four hour window to move out of my building due to rules/regulations regarding elevator reservation/availability. However, Orange movers showed up even 1 hour the set time to disassemble and wrap all of the furniture professionally and ready by the time I reserved the elevators. The moving out was seamless. I was told my furniture was going to be delivered in 7 business days and was delivered on the 7th business day as promised.
Orange movers came to my apartment and gave me an estimate accurately rather than guessing the prices over the phone. They were also one of the lowest quotes I have received. They are rated A- on BBB due to their recent registration with them and had no complaints at department of transportation.
I had to pay $250 extra since they were unable to pull up to my house in Pittsburgh with their truck. I was informed about this possibility at the time of signing the contract. They really tried hard to pull up the truck to the front of my house. However the hills/curves/low power lines made it impossible for them to do so.
Overall, I think Orange movers are honest, reliable moving company. I will recontact them when I have to move again from Pittsburgh to Florida a year later.
Erkan Alci.