On this page you will find reviews on the company Paragon Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Paragon Van Lines – 4.1 (calculated based on 44 reviews).
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Moving done right!
Professional and easy move all thanks to Paragon! Doron and his workers helped my mother move all in the same day. I dread of the entire moving process but they communicated everything to us so we’d understand. I highly recommend Paragon Van Lines for all your moving needs.
Just a bunch of liars, stay away fro that company
Stay away from that moving company, they are just a bunch of liars. I engaged them for a move, I originally spoke with Riki, we agreed on a price, pickup date and delivery date. The day before my pick up date they called me saying that the truck had an issue and I would have to be patient and wait a couple of days! Then the driver Carlos starts to say that the estimated price done by Riki was not correct and would cost me 3K more than estimated! Then my delivery was scheduled was the 30th of September, but finally arrived on Oct 7th. The dispatcher Ron was absolutely not helpful and kept pushing back the delivery date. As of today, the company still hasn’t provided any receipt… So as a best advice, stay away from that moving company. This is the worst experience ever. They are plenty of other good and honest moving company, but Paragon is definitely not one of them
WORST Experience EVER , stay away !!!!
They promised everything at the booking. You will be dealing with 3 groups and each does and says what they want. The contract means nothing.
Ricki promises everything that you want to hear and then denies it. Ron is nasty and does not care what Ricki promised. Finally, the drivers have the discretion to charge additional for whatever they want. Nasty and you can hardly understand them.
We had a small load. They kept it in Florida for over 25 days when Ricky had told us it would arrive to TX within 7 to 10 days . Ron basically told me NOT to call him anymore. Finally they called that our move was being loaded and going Orlando, Georgia and then Texas. The driver called the next day telling us the 18 wheeler would not fit into the apartment complex and we would have to pay $400 additional so they could rent a small truck to deliver + they needed another $100 to take the stuff up the elevator when Ricky stated to me clearly that there would be no charge if there was an elevator. they would only charge if a they had to go up the stairs.
After much back and forth , we had to pay it or they would keep our stuff and not deliver it. They never rented a truck, they contracted a small movers with a pick up truck and stuffer all our stuff into it . They did not unwrap it all, the little that they did - they made a slit in our leather sofa which we did not notice until after they left. since they had it for so long in storage and they bunched it up in that pick up track, our leather sofa looks like CRAP all wrinkled.
it has been the move from Hell and the worst possible people you can deal with. Stay away, pay more read reviews. i should have been more diligent reading reviews .
Pick ANYONE else.
Literally the WORST business you could imagine. Unprofessional, HORRID customer service, and absolutely disgusting services. This is the absolute WORST company you could ever pick.
To say that we were under quoted and over promised would be an understatement of epic proportions. Our original quote was HALF what we ended paying, and the job wasn't even done right... not a single portion of it.
Riki promised us a full service move over the phone. I asked her multiple times about what our quote included, and she told me everything was covered.
When the movers arrived FIVE DAYS LATE, with a half size Uhaul, on the day we were supposed to be leaving the state... they weren't even half prepared.
"Ron" the manager is even worse. We were YELLED AT on the phone multiple times. Ron and Riki are not just rude though, they're also liars. When I called Riki concerned that the movers were coming SO late, she promised me that five people would be there to pack everything. TWO unprofessional movers showed up. They ate food in my cabinets without asking, and took beer from my fridge, and didn't get everything packed that day... big surprise.
Most of our household is broken. Boxes were filled with random stuff all dumped together, nothing wrapped, and most cracked and broken. Our big flat screen wasn't even put into a TV box, it was half covered with a single piece of flat cardboard... and broken. Our couch is ripped and the frame is cracked.
We could have left the entire house and bought everything new for less than what we paid this joke of a company.
Do yourself a favor, take your business elsewhere.
Professional Work!
Professional servicemen came to Pick my items. All Items delivered without any damage. Good company to move. I shipped my things from Miami to Chicago. They came with 3 hours delay to pick and I need to convince the Leasing Office on the delay, rest assured and went will. David & Aron came and did a great job. Very professional and qualified people. Then dropped the things before the committed date, luckily i got an apartment and if NOT i don't know about the hassle. Similar experience while delivering, they delayed for 3 hours, but all things came safely and NOTHING missed or Damaged. Coz of the time delay done in Pickup and Drop.
Excellent experience! We need you guys again.
I’ve used Paragon Van Lines services 2 years ago and I’m ready to move my house from NYC to Florida with this great company again.
The crew members are professional, they packed everything for me including my delicate items and I’ve received it all perfectly fine.
Crew members have arrived on time and when got to final destination they were very helpful and did not leave my house until everything was clear and clean.
Looking forward to see you guys soon for another move.
Thank you ??
The WORST Moving Service Ever. They Should be out of business!
This company lied throughout the whole process and I would write everything here, but limited by characters.I will fit in as much as I can. They claimed to not to broker out jobs. That was a lie, they moved my stuff several times on and off trucks even after requesting that I move into my apartment earlier so that they can keep my items on the truck (which I thought was the case anyway) and they moved it about 4 different times. They damaged my beds and got caught in a lie after their movers told me (behind the owner's back) that the owner told them to tell me my beds were already broken when they were never moved prior to this and only 3 years old. The owner was rude and argued me down about this as if he had any proof. They didn't come wearing masks even though south Florida is a hot spot for covid-19. They didn't come in company shirts like I was told that they would when Riki who I booked with told me this is how I would identify that their workers aren't brokered. Oh and don't be fooled by Riki, she is only nice until your stuff is out of your hands. My mattresses that I bought covers for, were off when they were delivered, and my mattresses were dragged on the floor and all bent up since they only sent two movers from the brokered company that delivered my items (I have video footage of that as well and pictures of before and after attached to this review) when they had 4 movers that moved me out. They misquoted me by $2000. They held my belongings hostage, after harassing me to sign another contract (trying to change terms) which I refused because I had already signed when they picked up my stuff and they proved to be untrustworthy. I was driving two states away while the owner called and text me several times harassing me about paying cash or with a USPS certified check for delivery when I already signed what I needed to sign. When I requested to hire someone else to finish the job since they were giving me a hard time, they told me I couldn't do have someone else pick my stuff up from storage. Then after finally getting them to deliver my stuff, the brokered company they hired tried to get me to sign off on their contract and make the USPS certified check out to their company, but I refused because they were not the company I hired. I tried calling the owner the whole day to complain, but I never heard from again. Mind you, the few days before he was calling me and texting me harassing me about money as if I had a choice to not pay. I needed my stuff of course I am going to pay even though they ripped me off. I never heard back from them after all the harassing they did to me while driving out of state. They never even sent me a final invoice stating that I paid my balance although I have proof of everything. Here is the link to the whole story. They will make your life hell during your move!! https://www.dropbox.com/s/gv20h3csmngq68g/Absolute%20worst%20moving%20experience%20with%20Paragon%20Van%20Lines.docx?dl=0
Smooth move!
They moved everything quickly yet effectively and all my belongings arrived to their new home in perfect condition. By the end of the day, I was sad to see the guys drive away. We became fast friends and I wish them all the best.
Good Job!!
I can’t say enough about these guys. They were prompt and professional and really made me feel like my business mattered. I would highly recommend this company to anyone who needs to do a big move! Or small they know how to get it done without any issues. 5 stars all around.
Worst Mover.
This was absolutely the worst experience with a moving company!! Ron and Riki made promises in the beginning and as soon as they picked up my stuff, everything changed! The price changed and the delivery date changed! Ron said the price was going to change because their initial price was an estimate, which I understood. But then he turned around and doubled the amount of the upcharge. When I tried to get in touch with him, he kept avoiding me. And I understand that they can not give you an exact date of delivery, but I explained to them I had to make flight arrangements for this move. Ron and Riki both assured me it would get up there the week of my move in date so I booked the flights. He avoided several calls from me for 5 days. After he finally answered he told me he would deliver my items 7 days after the agreed upon date. By this time it was too late to cancel my flight arrangements so I lost out on that money! Unfortunately I had to rebook another flight so I could be there for the delivery. My advice would be to NEVER use this moving company!!
Good Work!!
All around I found them very easy to work with and transparent. They saved me a good amount of money but most importantly eliminated much stress. Great job. I will highly recommend them!
Very Nice!!
I called on Friday afternoon and I was greeted bright and early Saturday morning and moved into my new place by mid-day. Seriously worth the money. I am forever going to book these movers for all of my future moves.
Good !
Richard was very diligent from the second I emailed to inquire. He was extremely nice to come by and drop off boxes before our move when we were ready to start packing. I am impressed with the whole moving crew. Super impressed with you all.
Excellent Job!!
These guys were truly fantastic. Davis and Miller were very quick and efficient, but also very careful with our furniture. The quote we received was exactly the amount it came to, and the quote was VERY fair and reasonable. I'll keep them at the top of my referral list for any friend who asks.
Terrible experience.
Called "Paragon Van lines", on emergency, to move our belongings to a very near by storage not realizing that have hired one the worst companies in the market. Not only we lost very valuable pieces of furniture, due to the negligence and poorly trained employees sent to do the job, that later, when we moved to our new home, we found that almost every piece of furniture had been damaged in what appeared to have been extreme careless and reckless handling. From bedroom furniture with cuts into the wood, peelings and bangs, to all living room tables with actual chunks of corners missing TVS totally scratched, 2 broken, and 1 disappeared table tops glasses, chipped and missing pieces and several priceless glass/crystal items were broken. As if that wasn't bad enough there were items not returned and Mr. Doron simply stated that, I should have taking the "insurance offered by the company" by Riki( that was never mentioned by that woman), and after filling a complaint with the BBB, they managed to get away without ever accepting responsibility for all the damage done, and, or, reimbursing us a penny for the loss. !!COMPANIES LIKE THIS SHOULD NOT BE IN BUSINESS RIPPING PEOPLE OFF!!
AND GETTING AWAY WITH IT, LAUGHING!!
PLEASE, BE VERY CAREFUL IF YOU ARE CONSIDERING PARAGON VAN LINES TO BE YOUR NEXT DESTROYING MOBERS!!
This was the BBB final result:
"Unfortunately, BBB can not pursue the matter further. This complaint case is now considered closed UNRESOLVED.
Read more at: https://www.mymovingreviews.com/movers/paragon-van-lines-8318Called.