On this page you will find reviews on the company Pinto's Moving & Storage LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Pinto's Moving & Storage LLC – 4.3 (calculated based on 110 reviews).
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DO NOT HIRE THIS INCOMPETENT, DISHONEST SCAM COMPANY.
Pinto's Moving & Storage (a/k/a Ocean Ridge Van Lines) made my elderly father's move from Maine to Florida a living hell. In late August, my father hired Ocean Ridge Van Lines. They're a moving broker that subcontracts with cheap carriers of household goods and vehicles. They have zero customer service and accountability. They never answer their phones and if they do, put you on endless holds with awful muzak. If you do manage to get them on the line, they give vague and inaccurate information. Their moving estimate was intentionally low and inaccurate to get my father's business. Instead of doing an in-home assessment, they made my father make a best guess on the number of boxes and furniture, and their weight and volume. When the subcontracted household goods carrier (Moving Solutions Van Lines) arrived, they increased the price by $3,300 and forced my father to pay $600 for overtime. Meanwhile, subcontractor Oliveira Express Car Delivery picked up my father's car. Ocean Ridge Van Lines quoted an estimated delivery date for both the car and household goods for 5 days later. My father's car was delivered 2 days late and the driver/owner charged him $50 more and demanded the $1,450 total in cash. Why cash? Because he was being sued by a lot of angry customers and needed the money. My father doesn't carry such cash around with him, so the driver settled for a check. When the truck with my father's household goods never arrived as expected, Ocean Ridge Van Lines neglected to call my father about the delay, nor did they give him a revised delivery date. Max Braxten of Ocean Ridge Van Lines was the customer service rep that sounded kind when he was trying to win my father's business, then avoided our calls when we were desperately trying to locate my father's belongings. After nearly a month of unanswered calls, endless phone holds, lies and inaccurate conflicting information from all the Ocean Ridge Van Lines staff (Max Braxten, Kevin, Mia, Joseph), their carrier Moving Solutions Van Lines finally arrived with my father's belongings. Again, the driver demanded cash or a post office money order, or else, they wouldn't unload the truck. Why? Because they had so many complaining customers who refused to pay them. The original moving estimate to transport my father's household goods and car from Maine to Florida was for $6,953. The final cost ended up being $11,107.07. When I wrote a detailed letter of complaint to the company and mailed it to the address on their moving estimate, it was returned to me unopened. I also emailed the letter. When I asked Mia if they had received my email, she said that Gina Gonzalez, Ocean Ridge Van Lines' customer service supervisor, was looking into it. No such person ever contacted us. The address on their website is completely different and belongs to another company (property lessors) unrelated to movers. The few positive reviews on their website and elsewhere online are most likely fake, posted on or around the same time. A credit report search for Ocean Ridge Van Lines shows that the company was set up on 4/9/2021 by registered agent Jack Palmer Graham. No doubt it was done as a new front business for Pinto's Moving & Storage, which clearly has a long history of negative reviews. Moving Solutions Van Lines, their household goods carrier, also has countless negative reviews, and I learned later that they'd been storing my father's things in New Jersey for weeks. When they finally decided to deliver, it took their driver less than 3 days. Meanwhile, my 80-year-old father had been waiting anxiously in his empty house, wondering if he'd ever see his belongings.
BEWARE: OCEAN RIDGE VAN LINES (A/K/A PINTO'S MOVING & STORAGE) ARE CROOKS. AVOID AT ALL COSTS.
Beware!!
Contracted with Pinto to move from Idaho to Florida. Day before move they called to up the price 1K and delay move 2 weeks. I agreed and they no showed the pickup. They did not respond to calls or emails. They tried to keep the $900 deposit, thankfully I insisted on using a credit card. Do not send them cash, wire, money order, or other payment method that does not protect you!
THEY DON'T TREAT YOU LIKE A HUMAN BEING
DO NOT USE PINTOS moving and storage. Don't fall into the same pattern of overlooking the bad reviews here because the bad reviews are really bad and it might happen to you. I was moving from Missouri to Virginia. When I called to book everything was fine. Their estimates were not necessarily the cheapest I got but I went with them because custom service, someone named Gina was nice about everything. I was told that a few days before the move I would receive a call from them because most people have a better estimate of their things around that time and to also confirm pickup dates -29th or 30th August. No one called closer to the dates. I called to give an update of my things because I had more than I estimated. I quickly had to pay $500 extra on top of my initial deposit. I was told I would receive a call the next day on the 27th to confirm pickup. Again no call came. I called and I was told "dispatch" would get back to me. They did not. I called on the 28th and I was told that the truck would come on the 30th and that the driver will call me on when he was close. On the morning of the 30th, no one called and so I called at 9:30am to find out where the driver of the truck was and I was told the truck overloaded another client's things the night before and so there was no way they would come and pick up my things and that the earliest they would arrive was on the 2nd or 3rd of August. I was angry because no one had informed me till I called. I was in limbo and there was no way I could store my things on short notice or people to call to help me because when friends had asked earlier that week I told them the movers will be here so there wasn't a need to worry. My landlord needed me out to prepare for the next tenant who was moving in soon. When I told Pintos Moving and Storage that this was unprofessional, they told me that it was professional because they had done nothing wrong and that their contract says pick up days are estimates. I asked that they refund my money so I find another option to move my things because I had my new baby and 5yo to worry about. They kept quoting the contract to me and said that if I cancelled in a pickup window, I would forfeit my deposit of $1449. They asked me to put my things in storage somewhere till they could arrive on the 2nd or 3rd. They were not offering to pay for that storage either. My church helped me move out my things from the rental and stored them. Needless to say the same cycle happened with Pintos. No one calls to inform you and so I called on the 2nd, 3rd, and 4th speaking to different people who already knew who I was. Obviously I was getting angrier because Pintos Moving and Storage staff kept telling me that "our pickup dates are estimates". They don't call. They don't say how long it is estimated for. After the 3rd, they couldn't give me any more estimated pick up dates and no customer service person confess that they were having difficulty finding a truck that could pick up my things from MO to VA. By this point, without any updates to pick up dates, I cancelled my order and asked for a refund. The customer service person said accounts will review the case and if there's refund, they will contact me. The next day they did not contact me so I called to speak with accounts and I was told by another customer service person that accounts do not speak directly to customers. I let them know that I spoke with them directly when they had troubling taking my deposit. And then they quoted their contract at me that pickup dates are estimates so I am forfeiting my deposit, even though they couldn't find a truck to pick up my things. On the 10th when I called them, my order had not been cancelled like I asked and they still had not even found a truck. I am still waiting for my deposit. I ended up renting a U-Haul and driving my things up to MO myself because it is peak moving season and other companies are booked. JUST AVOID WORKING with them. You will be at peace for it. I am positing my review everywhere I can.
SCAM
SCAAAMM! I’m giving it one because it’s not possible to give it a lower score! This has been by far the most horrific experience with a company. Our agent who coordinated all the moving was Alan Stuart (what he says it’s not true) he made all of our paperwork for our moving and promised us a lot of services. He told us that our things will be picked up on the 27 or 28 of July since we had to be out of our apartment by August 3rd. We coordinated the moving in advance and begged for Alan to assure us that everyhting would work and his response was “Don’t worry I got you, you have my phone number and can call me 24/7” (he never answers). The day before our moving somebody called me and told me that there was nobody coordinated to do my move and that they didn’t knew a specific date. We told them that Alan told us a specific date but they go by saying those are estimated dates. We called the company and talked to a female (the only caring person in the company) and she told us that we could call after 12 pm and talk to her manager per our request of cancelling the move and them not wanting to give us our $1,400 deposit. When we called at the time requested the same female answered and nothing happened again. After a couple of days, we called AGAin and talked to Josh. He was the ruddest of all and told us that they were not going to gives us our money back because they were working on getting me the truck and we told him that we were not going to be on the apartment due to having to move out so they wouldn’t have the things which he responded for us to put everything on a storage until they find somebody and when we asked to talk to a manager he told us that the manager was going to tell me the same thing that he was saying. He hang up on us and cancelled our moving without our conscent because we told him that if they were STEALING our money might as well work for it. We called a week after and they still didn’t had nobody to do the move because Josh cancelled our move and said that they were keep me updated. Story long short they just want to STEAL your money. Please don’t be fooled.
Highly Recommended!
An excellent organization to transport you from country to country by far. They made sure that nothing was broken or missing, and the fee was what was quoted. They deserve all customers. Thank you, Pinto's Moving and guys couldn't ask for a better and smooth move. I will recommend this company to everyone!
Scam! They will Still Your Money!
Long story short movers, never showed, never called for explanation, money will never be refundable (my case $1,400 lost).—Allan-Stewart—was-the-one-who-basically-sold-us-a-fake-service-and-we-never-heard-from-him-again-after-gurantee-24/7-communication-with-him.—You-will-basically-pay-for you things to be picked up in a certain date but you will ended up-waiting-days-weeks-or even months cause nothing is guarantee with them just an estimated date,and-if-you-need-to-move-before-your-things-being-picked-up-put-your things -in-a-storage-and-keep-waiting-for-the-service-to-be-provided- this all said by Josh another costumer service. Costumer service are the only people you will talk no manager no boss no nothing. If you want to loose your money THIS IS YOUR PERFECT PLACE! Remember once you pay say bye to your money!
Thumbs Up!
A brilliant company to use, helpful prompt and excellent communication throughout. This is the company to use! Perfect in all aspects.
Home moving
Everything was made easy to understand and the process was done quickly and with a price that was amazing
Awesome!!
They were very flexible. Daniel even got here to provide us a quote on a Saturday evening. Nothing seemed to be too much problem, and they could even take care of one of our cabinets which has to move to auctioneers. It would be an honor to work w these guys again in the future.
Excellent Services!
Their customer service was 100% spot-on s to what I expected. They were prompt and professional the whole time, taking extra precautions as to not have any accidents. I would highly recommend this company to anyone looking for a reasonable price and helpful individuals when moving!
Poor Service
I wish i could give a negative review. Based on my experience, i recommend that no one should ever use Pinto's Moving and Storage. Our sonos music system is missing and when we called they are asking to claim for insurance .On top they outsource it to another company in my case its prime moving and storage. The response was they will refund 60 cents per pound while we spent over 700 dollars for purchase. None of them take ownership of the lost goods. So unprofessional and no one picks the call after delivery neither the agent nor delivery guys. Boxes were labeled fragile but none were taken care and they were damaged on delivery. They would not even let you account for the number of boxes packed vs delivered. They rush you claiming they have more jobs to take care of. So unprofessional and careless service.
Long distance move from Portland, OR to Bel Air, MD
Based on our experience, we recommemd that no one should ever use Pinto's Moving and Storage. Our agent, Chris Castro, assured us that our goods would be picked up during a certain timeframe. Second, because were were operating under a deadline, we had to engage another moving company, and Pinto's DID NOT refund our deposit. We recommend that you STAY AWAY!
Great Movers!!
I could not be more pleased with how this move went. Jack and Rocky arrived early and made quick work of our one-bedroom apartment. I felt guilty just standing around, but I didn't want to get in the way of these guys. The movers know what they are doing and do it well. If you're moving within the NY Area, look into Pinto's Moving. If I move within the area again, I will hire them for the third time.
Well Done
Super friendly guys with no messing. I did a great job, especially in dismantling my sofa so it would go up a narrow stairwell and through a tiny door - if it wasn't for them, I would be typing this sat on the floor!! They deserve every single penny of the price they quoted. I will recommend them to others!
Brilliant Job!!
I moved to my new house with this amazing mover from Nashville city. I was very happy with their service. They put everything as it was. I will always recommend them! Thank you guys for the great work. Impressed.