Priceline Logistics LLC

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1. A complete joke they need to be shut down

   My gma hired these people and I've been dealing with them for a month. The same person Warren keeps answering the phone being a complete a** he never answers my questions and even had the audacity to hang up on me when I asked for a supervisor I have no idea when my grandmothers stuff will be delivered! I asked them why they didn't pack everything and was told someone told them to leave some stuff . Which is a complete freaking lie if I'm paying you 5k a piece of dirt shouldn't have been left on the damn floor of that apartment.

2. DO NOT HIRE THIS COMPANY - PRICELINE LOGISTICS

   They will tell you anything but nothing is true. One of their sales people, Nick Rose, wanted to facetime me and show me their trucks (which were safebound moving and storage). He told me to go with them because they had trucks and movers, complete lie. Safebound moving and storage is in the same commercial building but no affiliation with them what so ever. Tried to get out of contract and lost the majority of my money. Worst company ever. Nick Rose is the most unethical person. DO NOT BELIEVE ANYTHING HE TELLS YOU. And if you are having an issue they keep passing you around to different people.

3. If I could leave a 0, I would

   DO. NOT. USE. THIS. COMPANY. They are running a scam. Worked with Jim to schedule the move. Put down a deposit. Jim put in my contract that I could cancel for a full deposit refund up to 5 days before my move. When I tried to cancel my move a MONTH before the move, I was told I was only going to get half of my deposit back. Called Jim and Maria in customer service about 3x a week to get this fixed. Maria was constantly unavailable and rude. I had to call so often because they wouldn't take my calls. Finally was told a flat out that Jim did not have the authority to offer me a full deposit refund, even after I talked to someone in the billing/finance department. Repeat: DO. NOT. USE. THIS. COMPANY.

4. Items possibly stolen with no regard.

   Started this nightmare back in September when we were trying to move out of an apartment from hell and into our new home. We tried to do uhaul, crate movers like pack rat and the like but everyone was booked up past our move out date. So we started looking at movers and i did the usual tricks to make them sweeten the deal with talking about shopping around. We got them down to what we wanted and figured we would pull the trigger. Pickup turned into a nightmare as they scammed us on the numbers almost doubling the quote after we hand counted and measured every box and pieces of furniture that we had to give them an exact amount of volume. We has to abandon my couch, nightstands and bookshelves. They even had the audacity to claim that we didn't pack any items. After screaming at them about then trying to scam us they backed off and continued the move. We asked for the delivery date to be in early November in October as we had finalized the deal on a house. Week after week I was lied to and week after week my stuff was not being delivered. It is now the middle of January and they still have no delivery date after 2 months of constant calling and asking for MY items.
   
   It is also worth stating that the movers that they used called "Smart van lines LLC" went out of business 12/12/21 and they are unable to get ahold of the people responsible for the move.

5. DO NOT HIRE PRICELINE

   This company made our cross-country move, absolute Hell. They picked up on Oct. 18, 2021. Told us they would have our things delivered by Oct. 28th, 2021. They did not show up until Dec. 15, 2021. Called on Saturday night, said they would be the next day and demanded 3,000 in cash or a USPS money order. USPS is not open on Sundays, and neither are banks. Then we discovered a 9-piece custom built, from Mexico, entertainment center was missing, 2 65-inch TVs and a family heirloom gun cabinet over 100 years old. We also discovered 4 big & expensive furniture pieces that were completely forgotten by the movers and left behind. they will cost me another 1500 dollars to replace them. Oh, and we still got charged for those forgotten items. nice, huh? I filed a police report the day the semi arrived, and we noticed the missing items.
   
   This company rarely answers the phone, when they do, they fail to accept responsibility. We have been dealing with them over our missing items since Dec. 15, 2021. We have yet to get even anywhere near a resolution. Today I filed a complaint with the BBB. Tomorrow I will be calling attorneys to sue these people. It appears a "class action" lawsuit may be something that should happen to this company. After reading all the complaints, and the theft and damage that has occurred to people's belongings, this company needs to pay for what they are purposely putting people through. For 9700.00, my things should have arrived GIFT WRAPPED!
   
   Please DO NOT get scammed or played by these people. I do not want another person to go through what my family, and so many others have gone through.

6. I'll give them a "D"

   After waiting TWO MONTHS for our goods to be delivered, here are things we learned the hard way about Priceline Logistics: [1] They are not the movers, they are an agent who takes bookings, sets estimates and contracts, then hands it over to a subcontractor for the actual move. [2] Their customer service from that point is nearly nonexistent. At least ten attempts to ask questions via phone and email re status resulted in one response. [3] Their contract is full of finger pointing protections, resulting in zero liability worth pursuing with Priceline or their contractors when things are broken or lost in shipment. I could go on, but let's just say we will never use them again.

7. Their stars are faked, check on yelp

   I am so regret that I did not read the contract and do some review for this company.
   
   They are SCAMMMMM!
   
   they will give you a low quote $1700 for a 286 cubic feet without confirming your belongings prior 3 days of moving date. and I called them two month back and deposited $688.
   
   3 days prior to move, they raised it to 401 cubic feet and collect additional $800 from me and total now is $3000+, they will tell you "whatever u used, you pay for it." it will confused you and think if you limit to 286 cubic feet of your belongings then you are fine with $1700. NOOOOOO!
   
   The driver came at 10:30pm of that moving date and they told 4-6pm.
   
   He give confirm of my belongings are 280cf around. but He is going to assign you 400+ cubic feet anyway because he wont stack your items, so half of the assigned spaces are for air. Guess what, prices are now $4000+.
   
   I reject the price, and move my own stuffs.
   
   Calling back to Priceline Logistics for refund, and tell them will sue, guess what they will tell u. "You wont get your deposit back, you know how much sue cases that we been deal and how many of them win?"
   
   they caught that you signed that trapped contract, and if you wanted to sue them, you will need to go to their headquarters location.

8. Stay away

   Do not trust this company whatsoever, they will lie to you and once you sign the contract you are trapped. THEY NOT A MOVING COMPANY, they outsource them. Which is easily something you can do on your own, I thought they were the moving company because that is what Waylon told me. I moved from Texas to Oregon and needed my items in Oregon 1 week after I scheduled the pick up. Waylon verbally guaranteed me that my items would be there on a specific date and I told him that was the most important thing to me. Come to find out the day of pick up that Priceline is not the actual mover, the quote they give you on the phone is not final and it takes up to 21 days for items to move across country. My items sat in a warehouse before arriving to my new home. Once I found out all this information I called back Priceline which no one ever picks up and it took several phone calls before I spoke to someone. The manager refused to speak with me, I asked the woman on the phone why he did not want to come to the phone and she said it was because he did not want to hear me complain. This company will only disappoint you, they should not even be in business. Their whole operation is scam.

9. ATROCIOUS - DO NOT USE!!!

   Items picked up on December 14th in St. Louis with an estimated arrival in Boston December 20th. No updates on where the items are to date and no one can say when the items will arrive. No one will pick up the phone! Absolutely horrendous customer service. I would not wish this company on my worst enemy for a cross country move. Please someone get in touch asap - I need my items!!
   
   Quoted $1937, upon arrival the 3rd party movers asked for money upfront in cash. This company does not vet their 3rd party movers!! Such a SCAM!!!

10. Great experience

    I was quoted around $4600 for my 2 bedroom from Pennsylvania to Florida, the movers showed up on time blanket wrapped everything and all my things showed up on time at my new house in the same condition it left. I even saved $150 on my last payment. Great service, would 100% recommend them!

11. SCAM ARTISTS

    DO NOT BOOK THIS COMPANY!!
    
    These people are scammers and liars; all the bad reviews are 100% true to the T. The offer great service at a low price, always super friendly and amicable when you first talk to them. However, they are a scam. They gave me a great quote and I asked them to hold off on charging my card bc I needed to make sure I had a more accurate list of my stuff; they agreed (by they I mean Nick Rose, which I now assume is a fake name). 2 days later I see a charge for almost a thousand bucks on my card, so I call and call but they never answer. I email the guy multiple times, no reply. I email once again, w/ more threatening language and he answers saying that he’s been trying to call my phone and I don’t pickup; I let him know I have NO Voicemails or email replies. I ask him to refund the money and he agrees, tells me “Friday is refund processing day”. 2 fridays some and go, no refund. I email again and he assures me it’s coming.. 2 more Fridays. Then, the date of my move comes and I get a call from someone else stating they’re picking up my stuff at 10 am. I let them know that pickup should have been cancelled, and he states it wasn’t. I say “well don’t show up, I don’t need you, I used a different company and this should have never been scheduled”. Then a woman calls me and says that I never cancelled, I reply that I never actually booked this and im pending a refund. I let her know who I spoke to and send a copy of the emails.. she states that “per the contract” I needed to email a separate department to make sure this move was cancelled. I let her know I never signed a contract and she states that my husband signed it - of course my husband assures me he DID NOT sign it, but it is HIS credit card that they charged. However, my husband doesn’t even know how to login to pay his CC, I handle ALL of our accounts so I know for a fact he didn’t electronically sign a contract behind my back. I ask to see the contract and she says she’ll email it to me - no email ever arrived. I reach out again, and again..but no one ever answers to calls me back. I email Nick against and again and he no longer is responding to my emails. Finally I gave up and I contacted our credit card company to file a fraud claim. They were amazing and issues a “payment dispute”, and will be handling the matter for me from now on. This is why I love and always recommend Discover Card. DO NOT BOOK THIS COMPANY.

12. Horrible Horrible!

    This company is a complete fraud. They will not return your calls, they will lose your shipment and steal your money. I’m waiting now over 2 months for a promised refund and the company dropped off the face of the earth!!!!! STAY AWAY!

13. Still waiting after 2 weeks

    Been waiting for 2 weeks for my stuff to be delivered. Never showed up and had to call. My stuff is still at the warehouse. I paid the deposit and still haven’t gotten my stuff. Never will I contact movers again. Filing FTC complaint and getting my lawyer now involved

14. Priceline movers scam

    Called to move a 4 bedroom 2 bath 26-2800 Sq ft home, they quoted 12,500 I gave them 5400 deposit, they arrived with 1 -26’ “ uhaul truck”, and one man at 9 am, said they had 2 more men on they way, then said it was going to cost another 6K And wanted me to sign a new contract. I told them no, and to leave my property, I called to request a refund and was told I was threatening them. I’m not threatening them.. I’m promising them I’ll take them to court! And I put this true story all over the internet, as I have 3 witnesses and 2 more movers from another company that said they (Priceline movers) do this regularly.
    
    Sincerely
    
    Linda Gutierrez.
    
    Albuquerque NM

15. Scam

    Please beware this company, I feel dumb to not google this company before I gave out my debit card to John Kemp, The presume and lies on the phone , I asked would you charge me extra if I live in 4 floors with elevators? And he said NO, I’m sure this would record on your recorded line , I didn’t even read the contract until almost a week to my moving date, Thanks God I checked and read all terrible reviews from this company, I requested cancel a week before my move and accepted that I will lost 50% of my deposit and I contacted them for my refund and No one reply to my email, It over 2 -3 weeks and there is no sign of my 50% refund! Why you do this to people? Moving across the state is the hardest thing to do and we need to facing the scammer like this company and no one deserves that! No one wants to have unexpected bill which we already planned out everything and I am so glad that I canceled my moving and rent a Penske truck and hired someone to carry my stuffs ! You can move across the state with a lot lower cost if you or someone can drive a truck, this company shouldn’t be in business and after this review I
    
    Will file a dispute with BBB ! You better refund my money back !