On this page you will find reviews on the company Pricing Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Pricing Van Lines – 4.5 (calculated based on 210 reviews).
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Excellent company.
Excellent company. Highly recommended. 5 stars. Workers arrived on schedule and were friendly. Crew worked efficiently and professionally. Crew handled our furniture expertly. They loaded and unloaded quickly. Everything was great. They cleaned up and made sure we were happy with the results. I would definitely recommend this company to my friends.
A++++++++ ♥♥♥
I was unorganized and not completely prepared for the move, but the movers were super helpful and told me they would take care of things... And they did just that!
Use Them Again
Arthur and his crew did a fantastic job securely moving my belongings to my new apartment. They arrived on time and were incredibly friendly and professional. They made no attempts at trying to get more money out of us for "extras," and, in fact, the final price ended up being less than what we were quoted over the phone! Recommended!
Great Service!
I felt so good moving with them. There were peace and tranquility during the relocation. As opposed to the other movers, these were more careful with my properties. The brittle and fragile items were handled with the perfection they deserved. Thanks so much for being so considerate. In the case of future relocations, I will hire Pricing Van Lines and have them offer me what they did last time!
I have already recommended Pricing Van Lines to others
The company owner, personally evaluated my upcoming move situation, and was always personally available to me for any questions. His employees were diligent, highly experienced & professional and took extreme measures to protect my home contents. They were most sincerely accommodating. They truly took the trauma factor out of moving. I have already recommended Pricing Van Lines to others and will continue to do so with the highest regard.
This company was incredible!!
This company was incredible - professional from the quote for the move, to the move itself. They protected all of our valuables, were incredibly professional and kind! Would not hesitate to hire them again. If you want a mover you can depend on (and money well-spent!), this company is the real deal!
BEWARE OF QA CALL PRICE JACK.
I feel manipulated. Alex Perez was incredibly helpful and always took my calls during the booking stage. He assured me we would only pay for what we ACTUALLY took. He quoted us $3000 and said it was a safe over-estimate for a small apartment-apartment move. Ron Rivero called to do my QA call 4 days before our pick up. Close enough to the date that it would be impossible to make alternate arrangements. I told Ron the same information as I had told Alex - we had even gotten rid of a few larger items. Ron sounded worried and told me that the original partial pack for the kitchen items wouldn’t cover them packing the....kitchen? Ok. So we needed full service but assured me we would only be charged for what we actually used. Fine. So he puts on there “full service platinum” and quoted me $7345 up from $3000?!!!?!? He ASSURED me over and over we would only pay for what we actually used.
Moving day rolls up. Driver from East Freight Logistics is 2.5 hours later than latest pick up time and only one helper (hired from Craigslist?!) shows up. The driver tells me he did not receive an inventory from Pricing. When I asked questions he told me I had to talk to Pricing and barely spoke English, fine but good luck getting anyone on the phone on the day of your move.
They started loading the boxes we had packed (8) and packing the boxes we had asked them to pack including kitchen (18). I noticed our wine glasses were being packed in a used TV box?! I am FULLY anticipating most items to arrive damaged or destroyed. A rep from pricing named Alyssa called to ask how things were going and again assured me we would only be charged based on the revised inventory but the driver did not take one. Alyssa left for the day at 5pm and our movers did not finish until almost 9pm.
East Freight Logistics starting calling to demand we pay 50% of the remaining balance before 5pm. Fine, but the inventory was not accurate so 50% of remaining balance put us $4900 deep in a move that should have cost $3000 or less so I asked if we would get refunded if we overpaid. She kept insisting we HAD to pay 85% of the most recent quote no matter what and when I asked questions said she wasn’t going to talk to me anymore and I had to talk to pricing.
So here I am, 3am in tears wondering if I will owe almost 2.5 times what I had budgeted for a move because I believed what pricing vanlines business representatives told me. I am frustrated and feel manipulated.
The positive reviews for this company are not necessarily accurate. PLEASE ask the questions and get answers in writing.
It was fantastic
It was fantastic, the guys in both location was superior. I’ve already recommended you twice to people that have their homes on the market. Couldn’t of been more satisfied, from the owner that took time to come see both the storages and the apartment and gave me a price that was totally on target of what he quoted.
They are awful
On my inventory call the representative encouraged me to over estimate all of my belongings to make sure there was room on the truck for everything. He said that once a everything is on the truck the price would come down because I wouldn’t have used all of the space . Well it turns out this is just a tactic they use to get you to pay more. Before my stuff was even loaded on the truck I received a final invoice at the jacked up cost. They also appear to be brokers not actual movers. So if you go through them you are not only paying the movers but also pricing van lines as the middle man takes a cut. DO NOT ISE THIS COMPANY.
I definitely recommend them.
At times, movers will double book jobs and then not cancel or show up for the lesser job, thus leaving you with a huge problem, particularly if you HAVE to move by deadline. This was my biggest worry, but Pricing Van Lines were wonderful, on time, professional, hard working, helpful in many ways. I had a small refrigerator that had not been defrosted in years; My movers worked on it and saved me having a big leaky mess and an expenditure of energy on a big move day. Very grateful. Their pre-move info was organized and helpful. I definitely recommend them.
Very professional company
Very professional company. They took great care of our possessions. Our moving today changed several times because of the new home buyers and Pricing Van Lines where very understanding. Would hire them again for our next future move.
The entire experience handled professionally
The entire experience, from first contact to paying was handled professionally. Everyone I met with Pricing Van Lines knows the importance and value of what they do. And they provide that service with enthusiasm, intelligence, and care. They moved most of my belongings to a storage unit. I have more things - too heavy for me to carry - packed and I am going to call them to provide that service again.
It all worked out in the end, but we overpaid for it
Pricing Van Lines brokered a deal with Roadrunner Moving to accomplish our move from San Jose, CA to Novi, MI. For the most part, we are happy with that move, though there were some issues and failures to communicate on Pricing Van Line's part that resulted in us dramatically overpaying for the services rendered.
I will review both Roadrunner and Pricing Van Lines together here, since Pricing Van Lines is responsible for the work done by the company they subcontracted to.
GOOD THINGS
Almost everything arrived on site in good condition, and every high value item we had moved was also in great shape. Roadrunner was excellent in picking up our stuff and wrapping it for transport. Every item was carefully taken care of at the origin end, including a priceless heirloom table and super fragile curved monitor. For the size of our move, the amount of damage that occurred was surprisingly low.
Prior to subcontracting the job, Ron Rivera of Pricing Van Lines did an excellent job staying on the phone with me for an hour figuring out how much stuff we had and figuring out how much space he figured were were going to take up.
NEUTRAL THINGS
Roadrunner's communication about what was going on was fine. They answered every phone call and always called us back when we called them. They could have done a better job communicating schedule changes, but otherwise were fine.
We lost a few plates/bowls, and most of our plastic bins are now shattered, but most things are fine. One computer tower was dropped from the height of the truck bed, though its packaging seems to have protected it.
BAD THINGS
The biggest issue is the pricing situation we had with Pricing Van Lines. Our initial estimate for our move came out to around $11,000. Which was reasonable for our massive move. However, as we got closer to the date of the move, I kept asking them to add more things to adjust the quote and was told that we would "do that later" if they responded at all. Even 2 weeks before hand, Ron said that we should not adjust the estimate until a week before. We we finally went over all the updates to the estimate, it caused us to balloon to over $20,000, far too late in the process to compare with other companies.
The next part is probably the worst element of this. Ron suggested that we should OVERestimate how much stuff we had, and would only pay for the amount of the truck that we actually used. As a result, we "upgraded" to reserving exclusive use of a full truck for $25,000 with the expectation that we would receive a refund if we did not wind up using the entire truck.
Our contract moved over to Roadrunner on January 30, 2021, and immediately they indicated that they would not be honoring this "refund" thing that Ron had described. Roadrunner said that they ask their direct customers to UNDERestimate how much stuff they have, and then charge them for any excess on the day of the move. We were paying the full $25,000, period, even if we didn't use the full truck.
We attempted to contact Pricing Van Lines about this discrepancy, calling them several times during the weekend and leaving several messages, but as of Feburary 15, 2021, we have not received any further contact from them to discuss these discrepancies.
Roadrunner said that exclusive use of the truck would result in us getting our stuff faster, so we just accepted our situation and gave up trying to reach Pricing Van Lines. Sadly, it turned out that even that wasn't entirely accurate, as our truck was not at all exclusive, and we would up waiting for them to complete other moves first.
Roadrunner did not adequately staff the folks at the other end. The driver and Roadrunner employee did not participate much in the unloading of the truck, leaving most of that work to a bunch of day laborers they had put out a call for. Some of those folks were great, while others were not. One of the folks they hired literally took a smoking break inside our office while sitting on the box containing our super fragile $1000 curved monitor.
Amazing Experience.
After 22 previous moves, I was ready for another disappointment. These guys are fantastic. Estimated the job at 7 hours, done in 6.75 Very friendly, careful and professional. They were outstanding! Don’t think about it. Hire them for the best move ever.
Fantastic experience with Pricing Van Lines!
Fantastic experience with Pricing Van Lines! Great pricing and even better service from a family-run business. These guys are FAST and professional! I did a lot of shopping around for movers and decided to go local....so glad I did. Even the website is great compared to some of the big guys. Don’t hesitate...this is the team you want!