On this page you will find reviews on the company Prime Moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Prime Moving – 4.2 (calculated based on 12 reviews).
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Hawaii to East Texas, Prime Moving
Professional pickup and packing. Several oversized items were handled with care. The company kept me up to date on the progress in shipping. The delivery was on time as scheduled after it got to the mainland. Would recommend you get the quality you pay for.
Quotes and actual cost
I had tried many times to contact the original sales agent and never returned calls or emails, the night before the move I was charged $1500 over the quote based on items and not space. I will never use them again. Maui to Arizona $7789 one bedroom
Handled Honolulu Move.
We hired Prime after we researched the moving companies in our area that have handled mainland to Hawaii moves extensively.
The estimate came in as reasonable and the move itself went very smoothly.
We only had about one bedroom of things to move from our Manhattan apartment but we needed the moving team to pack our things carefully and move them with great care. Prime came through for us our things were delivered to our new condo in Honolulu in about a week right on schedule.
Hawaiian Move.
I used Prime’s services to move us from Manhattan to Maui. We had bought a new place there and were starting our semi-retirement.
The cost was reasonable and there were no delays with the pickup or delivery which was impressive considering the distance of the move.
The moving team used high-quality materials to pack our things and took great care of them while moving them into and out of the moving van.
I plan to recommend their services to any of my friends and neighbors looking for a reliable moving company.
Hawaiian Move.
Prime assisted us with our move to
Honolulu as my wife got a job offer there. We didn’t have that much to
Move but we needed great care taken with the things we did have. Prime packed our things with high-quality materials and shipped our things from SF and delivered them to
our new condo as scheduled. They wore protective gear throughout the packing and un-packing process.
There were no cost over-runs following the move which we really appreciated. I would recommend hiring them to manage your long-distance moves.
Easy Move.
A neighbor referred me to Cal State when we needed to move quickly from Los Angeles to San Diego as I had gotten a new job offer. The moving team arrived on time and wearing protective garb. The move went smoothly. We didn’t have too much as we lived in a one bedroom condo but our things were treated with great care during packing and in-packing. The cost was reasonable.
LA to Oahu
We were a pretty easy move. Not many fragile things and not many things in general. We packed up pretty much everything ourselves. Everything went great for the most part. I think they do a poor job of keeping you updated throughout the process in general and I was extremely distrustful of the updates (different people had different statuses for our stuff), it's easy to make excuses or fake updates when you can't rely on a website from the shippers and even then, people have to pick up and sort the containers that come in (took a long time). I had to ask to be updated more often and after than, my rep (Tyler) did a great job.
The move took a long time and hit the longer portion of our estimate (the excuse was covid). I'd recommend Prime to people but I do wish that they did a better job with updating their customers but in the end, with these types of things, you have to take the company at their word unfortunately.
Thank you everyone at prime!
Moved from New York to Hawaii.
My mom had just died, I was wanting to move some of her furniture/personal items home w/me. I was very distraught w/her death, I was the only one to deal w/everything thus saying I was overwhelmed, hum more like I was a basket case, so from the beginning I was kinda a special needs person. I was very up & down about when and what I was going to ship, as I had very little money/space to work with. The folks at Prime really worked w/me very compassionately! They kept flowing w/all my changes right up to the very last minute, which was huge! they were extremely professional/polite.
I had to fly out before they picked up thus I left 2 of my very dear friends in charge of everything (thank you Beth and Karen)..somehow in all the confusion there was an error on my bill which was never noticed until delivery. this caused a problem as it was a Saturday & there was no one that could resolve the issue, they said I owed them $1,000.00 more! thus they would not deliver it & they drove off w/my beloved mothers things, this was very devastating!
Monday I spoke w/a supervisor Frank who said he would have to look into all of it, he got back to me at the end of the day. He found the error & yes it was on them, he wasn't happy (i don't blame him, they lost $1,000.00) but he knew he had to make good of it, especially during this time when everything was so crazy.
The crew was here at noon the next day (which actually was just a few hours ago) I can not PRAISE them enough! they worked extremely hard, were very professional/polite and they were having a good time, they were teasing each other laughing about this or that which also made everything much easier, they were a JOY!! they really did work extremely hard (oh yea I had a 800 pound pool table)
Then to top it all , the bolts were not w/the pool table for the legs!! so I called Chris their boss, told him what happened and god bless him he had the crew stay here wait for me to go to nearest hardware store to get bolts (town is 1/2 hour away one way) took about 90 minutes! got back the crew put the legs on, set up table exactly where I wanted and off they went!!
Prime Moving went well above the "call of duty" I want to thank all the folks at Prime for helping me w/this very challenging move during these extremely scary times.
God bless you all!!
Low Stress Moving Experience.
Prime did a great job for me on a quick move from Charlotte to Honolulu.
My things were packed carefully. There were no delays and the total
cost was great.
Stress free moving experience.
Prime Moving was a lifesaver when I moved from Miami to Los Angeles.
The team packed l of my things carefully.
The cost was fair for such a long distance move. Highly recommend Prime for your moving needs.
Top Notch Movers.
Prime did an excellent job for me during a recent move from Boston to Honolulu.
Their pricing was great and the moving team were on time and well-informed how to best pack and send my things.
I highly recommend Prime for your long distance moves.
Horrible Service And They Steal.
ZERO STARS IS MORE LIKE IT.. WE ARE A 28 YEAR MILITARY FAMILY AND THEY STOLE FROM US.. The job was June to August 2018 from San Diego to Hawaii.. This company is completely unprofessional and claim they "care" when they DO NOT.. The packing was horrible, over $5000 worth of damage to furniture and household goods shoddily packed and over $7000 over-budget on the original bid.. many things were also MELTED.. they don't even know how to store things properly en route..WORST OF ALL, THEY STOLE FAMILY JEWELRY THAT IS IRREPLACEABLE.. $1000 WORTH..HORRIFYING CUSTOMER SERVICE.. IT SAYS THEY ARE BASED IN NEW JERSEY BUT THE DUMB CHECK I GOT BACK FOR ALL THE DAMAGE WAS $165.00 from CITY MOVING IN WEST HOLLYWOOD?? TOTALLY ILLEGITIMATE COMPANY MAKING MONEY OFF OF TRUSTING PEOPLE.. DO NOT BE SCAMMED BY THESE PEOPLE.. FIND ANOTHER COMPANY NOW..IN A LONG MILITARY CAREER THIS WAS THE WORST MOVE EVER.. I HOPE THEY GO OUT OF BUSINESS..AWFUL HORRIFIC EXPERIENCE.