On this page you will find reviews on the company Professional Moving Solutions from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Professional Moving Solutions – 2.6 (calculated based on 36 reviews).
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A great experience.
Tim and Jeff did a fantastic job !! They are a credit to there company, diplomatic, patient and very professional. You do not want to lose two great guys like that.
I cannot say enough in there praise.
I had no idea how thorough they would be in wrapping and handling all our furniture. It did take longer than we thought, but the guys never stopped even to take a break for a sandwich !! So no one could have done it quicker
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You all did a great job and would have no hesitation in recommending your company to others.
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I recommend this Company.
Great experience. The movers showed up on time. They wrapped everything like it was there own furniture. My sales person Lisa was such a help over the phone and very professional. I will use them again if I move. I will recommend them to my family and friends. My items arrived within the time period they said they would. I didn't have any damages and was very impressed.
Great Job Everyone.
Not a happy camper.
I informed Lisa, my sales rep that I was disabled. This is why I was in need of a moving company in the first place. When she emailed me the contract, I immediately contacted her via the telephone, before signing it and question how long it would take for me to receive my things. As I noticed on the contract they were allowed up to 30 working/business days, which I was not going to sign off on. She advised me that there was a Professional Moving Solutions office in Fort Worth. She also assured me that it should only take about a week to receive my things. I have an email from customer services which confirms that. Said contract also states that guaranteed dates on or between agreed dates is an optional service available at additional cost. She assured me I need not worry. She also advised me that the match competitors rates. Well, the next day I emailed her a quote from another company which was lower ($900) than the quote she gave me ($1250). Lisa advised me that she had checked up on said company and found that their license had been suspended on three occasions, also that, and I quote.."They don't have an office in Texas like us" she said. Which makes that the second time she told me there was an office here in Texas. So, the carrier picked up my things on 4/25/12 and put them in their storage in Florida for free for thirty days, until my apartment became available. The whole time I was under the impression my belongings were in a storage here in Texas. My order # was H222553. I called Lisa and her supervisor Joe at Professional Moving Solutions on 6/7/12 and informed them that I was ready for them to deliver my things. I gave him the new address. He informed me he needs to email me a long distance form which I need to fill out and return a.s.a.p. I filled it out and faxed it back that following morning. I did not receive my belongings until 7/10/12 And there were items missing. Now during this entire month of hurry up and wait, and not receiving my things I'm consistently calling leaving messages between Eric, whom is another rep who works there, and the answering machine. No one is returning my calls. I'm getting the run around because I'm complaining about my bed. Again I am disabled and my disability is Scoliosis, bulging disc in lower neck & lower back, pinched sciatic nerve, as well as arthritis. I need my bed. I begged the company for a discount, but they refused a disabled woman. I ended up in the ER for the Forth of July because I was forced to sleep on the floor, while they continued to deceive me claiming my things were on the way, when they really weren't. The truck broke down. Now this truck is too small. They charged me $1427.20 by cubic sq. ft., yet have no clue what size truck is needed. A whole month and two days, which I did not sign up for, all for me not to receive my queen size Tempurpedic bed & frame set. The company didn't inform me that I was not going to receive my bed. The carrier told me the day of delivery. I was still charged the full remaining balance even though I did not receive the cubic sq. ft. I started with. Items are missing now. My father got me that bed solely because of my back & neck condition and its worth more than the entire job. I thought the law was I'm supposed to get a choice if I wanted to keep damaged items or not before the company tosses it out?! A night stand that had a cabinet on the front and an ironing board folds out the back is missing with items inside the cabinet part. A large box which contained a tool box with tools & assorted nails & screws for photo, bulk silverware like ice cream scooper, can opener, meat tenderizing tool, grilling spatulas, etc., all missing. My Shark vacuum, broken in 2 pieces and the bottom piece is missing. I followed procedure and filed my claim. It was mailed on 7/13/12. I received email correspondence stating they received my claim form and will start investigating on 7/17/12. How long will this take?
Happy in DC.
This was my first Interstate move so naturally I was nervous. I spoke to A LOT of moving companies the more I researched the more dissalussioned I became particularly with the movers that use scare tactics (beware of this..etc) to get my business.
My biggest objective was to stay within my budget..I could not afford last minute surprises, and "unexpected" changes in price.
When I called Professional Moving Solutions I spoke to Jennifer, it didn't take me long to know I found my moving company. Jennifer was wonderful, she took the time to listen to my needs and understand what my concerns were. She was both attentive and extremely responsive not just that day but throughout the entire move. Even threw the hiccups Jennifer and Joe were great they took care of the issues that arose quickly and with the highest level of integrity, I am very pleased and would definitely recommend their company.
-Norma LaBoy.
Move from FL - CA.
Professional Moving Solutions moved my house hold goods (and my car) from Orlando FL to Los Angeles CA, they contacted me, and gave me the price over the phone (I had to give them inventory list), they were very nice and professional from the first call and through the entire process as they did with my car.
The team arrived in the morning, packed my house and put all items in the truck in 3 hours!! I received my items in Los Angeles a week and a half after, there was no damage, and I felt as it was a good start in my new place.
I am really happy with the total experience.
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Bad car transport experience.
Using the company had been the biggest mistake in my life.
I had a truck that needed to be removed by Dec 22 and I was misled by the sales rep. Warren's false information at the time when I placed the order on Dec 21.
He told me there was a driver ready to pick up my truck. He said there is two spots to for me to choose between Dec 22 and Dec 23 and told me I didn't need to wait for dispatch for any more day and Dec 22 is good to go. When I asked him about the pick time, he said it was 1:30p.m. He also told me I would receive several emails from their company and I needed to e-sign them, including a $150 deposit credit card authorization. Although I know most other company did not charge customers upfront, realizing I only had one day left to pick up and I had tried other companies before but with no luck, I signed them, that's when all my trouble began.
When I called the dispatch manager Joe, on the morning of Dec 22 just to double check, and found out there wasn't any driver yet to pick up on Dec 22. I was misled by Warren all the way throughout the whole process. He is unprofessional, unethical and fraudulent. He just wanted my money without anything line up for me. I called Warren all day on Dec 22 and his colleagues always said he was busy. Even I felt so upset, but realizing still need to pick up my truck. my wife and I took the rest of Dec 22 off to drive all the way to WV to pick up our truck. It took us the whole day. Terrible experience! I also disputed the charge to my credit card company, they told me since I signd the docs and authorized those payment, I need to pay $150 to them even with zero service from them.