Pullman Worldwide Van Lines

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1. Excellent service! Pullman.

   Excellent service! Pullman Worldwide Van Lines is the best service I ever came across. They made the whole process look so easy. I hired them for moving to my new house. My house was a complete mess before they came in but once they started working they were so quick and smooth with their work that it hardly took them any time to get everything packed and moved to the new location.
   
   The workers that came in were so good with their work. They handled everything with care and packed it properly. They used double coats of bubble sheets to make sure that everything was properly packed and there would not be any breakage. They were very professional and courteous. They did everything perfect and their service was beyond expectation. I really loved their work. Especially how they helped me unpack and set my stuff at my new house!
   
   Great job Pullman Worldwide Van Lines! Keep up the good work!

2. Claims and service.

   We contracted for our furniture to be moved in June of this year. we were told we would expect arrival of our stuff the week after 4th of july. we flew to Oregon from Nebraska after I contacted them and they said it was scheduled to arrive and it did not. It arrived in late August. We contracted for our stuff to be off loaded to a smaller truck with Pullman and paid extra for that to happen. when the smaller truck arrived he said he was not paid to unload the truck and wanted more money to do so. We were back in Nebraska so we had no choice an our builder paid him in cash. Every piece of our expensive furniture which was in perfect condition, arrived with major damage. broken shelves, boards, cracks in the wood, smashed corners. nothing is useable or repairable. we filed a claim the end of August right away and they have not responded to our emails or multiple calls. only get voice message when you call. Our insurance with their company was for over $18,500.00 dollars and we have yet to collect. will be contacting a lawyer and have reported them to BBB. I am contacting the attorney general office as they are a scam or crooks.

3. Pullman Worldwide Van Lines still hasn't delivered my belongings.

   In an effort to maintain objectivity, I am going to stick only to the facts (which can be easily proven because of documentation I have).
   
   1. In late June/early July (2019) Anthony, a salesperson for Pullman Wordwide Van Lines game me an initial quote of $3400.00 for full-service pack and move. I paid the deposit and was given a three-day arrival window (7/31/2019 - 8/2/2019). I was clear with Anthony that I needed to be out of my apartment by 8/3/2019 because that is when my lease was over.
   
   2. On 7/29/2019, a couple of days move was scheduled, I received a call from Pullman's QA department. They asked me to review the items I had on the list I provided Anthony with. Some items I provided were inexplicably missing, and I ended up adding a few more because I had forgotten them. This caused the bill to jump up by $900.00 and some change.
   
   To me, this is somewhat understandable, and I paid the new amount immediately with US Bank's Zelle money transfer option.
   
   3. On 7/30/2019, Pullman Worldwide Van Lines dispatch called me (Lara or Laura) and confirmed my arrival window of 7/31/2019 - 8/2/2019.
   
   4. Nobody arrived on 7/31/2019.
   
   5. Nobody arrived on 8/1/2019.
   
   6. On 8/2/2019 @ roughly 3pm, I received a call from the movers; they tell me they cannot make it to my apartment because their last job ran too long and that they're truck was full. I voice my extreme displeasure and tell them I am at risk of being put out on the street. The movers restate their case and tell me that Pullman dispatch has screwed them up. They tell me that they can be out "first thing" in the morning, meaning 9am.
   
   I end up calling my landlord and beg and plead with her to give me another 24 or so hours. She is not happy because she has people scheduled to move in same day; however, she agrees. This will eventually cost me hundreds of dollars in fees and penalties that are taken from my security deposit.
   
   7. Pullman movers show up at 11am--not 9am like they said--on 8/3/2019. I voice my displeasure with what has happened. Pullman movers blame their dispatch department, and then promptly charge me another $1100.00 because they said my salesperson got the cubic feet wrong. I pay, largely because what choice do I have at this point?
   
   The movers take roughly 4 hours to pack my things and move them onto the truck. I treat them with respect and tip them well ($100.00 each). I go over some final paperwork with them and we set a "first available" delivery date of 8/5/2019. The movers are clear in telling me that my goods will NOT be delivered on that date, but I can expect to see my belongings in 21 business days from the "first available" date of 8/5/2019, and certainly no later than 30 business days, per the contract.
   
   8. As I write this, it is now September 22nd and Pullman Worldwide Van Lines cannot tell me where my things are or when they will be delivered. When I have managed to reach a live person, they tell me that drivers have been assigned and cancelled. Further phone calls/voicemails/emails go unanswered.
   
   It is well past 30 business days from my first available date of 8/5/2019. I doubt I will see my things again.

4. If you enjoy having a company that lies to you they’re your people!!

   Wish I could give 0 stars. I have NEVER left a rating but I am so upset that I can’t let anyone else be subject to this company. Looks like people recently have had the exact same issues as me—I just wish those reviews had been placed before I finished my order. I was absolutely not going to use their company because the quote was quite a bit higher than any of the others, plus they seemed to have less reviews etc. online. But the customer representative, Sam PROMISED that they were the only ones out of the companies I was planning on using that would deliver on the date I was needing, would not “piggy back” onto another move, and had dozens of their own trucks that they would use themselves. He said that my truck would go from my origin in CA and head straight for Indianapolis. And that their would be NO 3rd party people used in the move. Low and behold alllllll of this was a blatant lie. Here’s how things have played out since my booking date:
   -paid the deposit via a picture of a check.. should’ve been my red flag!
   -nobody would respond to my emails or calls until the day before my pickup (another red flag, but I’d already given a $1000+ deposit, so I was stuck)
   -movers showed up in a 3rd party truck TWO HOURS LATE. They took probably 10 smoke breaks a piece during the time they were there, and ended 3 hours behind schedule. Despite the fact that I had the exact amount of items that were on the estimate, they ended up charging me $600 more for “tape and other things” even though half the tape rolls were left scattered around my house. They then mentioned that my truck would be headed for LA, rather than directly to Indianapolis as promised. In addition to this, they were just tossing my boxes around even the kitchen ones clearly labeled “fragile”. At the end, the lead mover treated me like an infant and demanded “I look at his eyes while he was talking” even though I was trying to read the many, many contracts and signatures I was supposed to give him at that moment. And then still had the audacity to demand a tip for him and his brother.
   -4 days later, I have had no update on anything so I gave them a call to get an ETA since they said it could be delivered anytime this week before August 12. They mention that there isn’t even a driver assigned to the job, and that they have written in the fine print they have 5-20 business days to even assign a driver to the truck. Even though Sam promised my delivery within 9 days of the pickup (which is rushed I agree, but this is the entire premise as to why I ultimately decided on this company)
   -I then called customer service, and was met with the same robotic sentence repeated over and over and over. Something along the lines of “in the contract it doesn’t say that” and that they aren’t responsible for what their sales reps say on the phone. There has been nothing offered to fix the situation, so things not looking promising.
   
   TLDR; I am a broke student about to attend medical school who was lied to and swindled into using Pullman and paid $1000-1500 extra for doing so. Don’t trust a single thing they tell you and choose any other van line. It would’ve been worth it to drive the damn Uhaul cross country at this point!!

5. Never use them.

   Mark Collins is a scammer.
   Do not use them ever, they over charge letting you know on the moving day the cost has gone up 47% to $6,000 from $3,250. What do you do? You have to get out. They send you a refund check that they cancel and then your charged fees from the bank.
   Mark will never return calls. The customer service never returned calls. They are faceless.
   Look at the the favorable reviews, Florida to California for $2,000? They are part of the scam!

6. Vaughn Pullman Worldwide Moving is a SCAM.

   BUYER BEWARE! This company is a total scam. Originally received a quote from James Portman on May 14th for a move from Colorado to Florida. Their price was competitive so I gave them the approval. First red flag was they asked me to send a picture of a check made out to them (which no business has ever asked me to do) and email it to him. I was assured that they were not a broker and had a fleet of 46 trucks and that my belongings would arrive by the weekend of June 8th. I was quoted $4,500 which turned out to be a total low ball price. They gave me a pick up window of May 28th or 29th. They showed up at 10:00 pm on the May 29th and proceeded to tell me my price was going to be $11,583 after they had loaded most of my stuff in the truck. At that point we were closing on our house the next day and had no option but to agree. I was was assured that a Pullman Worldwide truck with Pullman employees would be doing the move (all BS). They showed up in a Uhaul truck which was not large enough and had to come back the next day with another truck. Fast forward to today July 9th. I have called no less than a dozen times only to be told no driver has been assigned every time. I can't get anyone to call me back and still have no idea when my items will be delivered. Had I read the fine print at midnight when they were done the first day after all of my stuff had been loaded into a Haul truck I would have seen they it states they have 30 business days from the “first available” which was June 5th to deliver my belongings. Even so, not sure what option I would have had. Lessons learned is check, double check, triple check references. Have them come out of give you a quote and guarantee the rate and make sure they are a reputable company. Rent your own truck and hire locals to load and unload.
   
   These are other horror stories I have found regarding these crooks:
   https://verifiedmovers.com/long-distance-moving-companies/company/pullman-worldwide-van-lines/.

7. I was scammed!

   Save yourself the trouble and aggravation. I had a terrible experience with Pullman. I literally waited around for 2 days for my pick up. The efficiency and communication between the many parties involved is nil. When my driver finally did show up at 10PM (my window was 12-3pm, the day before), he said there should be additional charges because the load was larger than he was told. I felt he was sketchy and untrustworthy. He also said my agent, James at Pullman was a liar. I'm still waiting for him to respond to my last 3 emails.

8. Pullman Worldwide.

   I’m not going to waste my time writing a review about a stupid company but I just want to let others know that they will end up charging you more and say your furnitures are bigger. And since their bigger they charge more. The origination to destination fee was at 450 at first but when he movers came in it came up to 675. We called them and they said it was a mistake. The next day I called them to get my stuff delivered they said that I had to pay them the extra 225 which is the difference of 675 and 450 in order for my stuff to be delivered. What a company full of shame.

9. Pullman worldwide van lines.

   We were worried about finding a good company that could move our odd large items such as our grand piano and our big griller but this company’s crew handled it without hassle. They came well prepared with proper wrapping for these items. Furthermore they were kind to us and helpful, they even helped us to move our baggage and load it on our car. One of the boxes got lost but they quickly found it and delivered it to our new home. There’s no doubt I chose the best option.

10. An Absolute Nightmare.

    1. Upon pick up they charged $3,624.16 more than agreed upon!!
    2. They took 20 days to deliver our items (I'm 8 months pregnant - 19 nights on an air mattress was not fun!)
    3. They couldn't tell me where our stuff was for a week - we assumed it was lost or stolen since no one could provide us with an answer otherwise
    4. They lost 19 bags and the hardware to rebuild our bed
    5. I asked multiple times if our belongings would be mixed in with others and they promised me it never would. Upon delivery they show up with a semi truck full of our stuff and someone else's stuff
    6. The movers confirmed these surprise price changes and other issues happen all the time
    7. When I asked to speak to a manager I was told "We don't have managers."
    8. I was told my pick up date would be the 30th and they didn't tell me until that afternoon that they would not be able to make it that day, they would be coming the 31st
    9. I can't even count how many times I called and waited on hold for 20+ minutes just to get "disconnected"
    
    **Here's my story in case you're still considering using Pullman Van Lines:
    
    They ended up charging me an additional $3,624.16 upon pick up. At this point there was nothing I could do but to proceed with the move because it was our last day to move out of our place. The sales representative, Mark Collins, quoted my two bedroom apartment at 312 cf, which the movers at pick up told me was about the size of my living room. After speaking with a few of the movers and learning that this happens on every job they work, I later realized his low ball quote was a crooked move conning me into signing with them.
    
    Mark Collins offered me a discounted rate of 54.93% for the move but they would only honor the discounted rate on the 312 cf, any additional cubic feet was charged at full price. No negotiations or working with me. No compassion or understanding. Just straight up robbery. I had to pull from my children's savings account.
    
    Prior to our move I even read a few reviews about this happening and I asked my salesman, Mark, if this would happen to me and he said, "those are people with large items of furniture who are trying to sneak it by and throw the movers an extra $20 or something. So as long as you're not trying to do that you'll be fine." I was nothing but honest about all of my furniture items and the amount of bedrooms at my place, I wasn't trying to hide anything. It was he who was dishonest and living up to the sleazy salesman stereotype, conning me into moving with this company.
    
    To add on to the stress, after pick up the mover told me he was taking my items to a warehouse. I called every single day, multiple times a day, to make sure it arrived at the warehouse. No one was ever able to confirm that it did until 6 days later. I spent nearly a week thinking my items were either lost or stolen. He also told me our stuff would never be mixed in with someone else's, that it would have its own pod and would be loaded and delivered separately. Then the movers show up at delivery with our stuff in a semi truck along side someone else's stuff and a few of our items were missing.
    
    I do not understand how this company is still in business.

11. First rate service.

    First rate service, start to finish. I had a small, one appliance move that turned into a two-stops/two appliances gig after I made my reservation, and the crew was fast and flexible enough to make both stops work! Would work with them again in a heartbeat.

12. Pullman Worldwide.

    Our rep was honest and nice to us from start to finish. They were very clear that delivery time depended on the truck availability. When I got my stuff on delivery day, the driver made sure the items were in good shape. The final price was same as quoted initially and very fair according to their great job. I would recommend them as a reliable company.

13. Pullman Worldwide Van Lines directly helped.

    I fixed my move date last month. Pullman Worldwide Van Lines directly helped me out to relocate my things. Boris, my colleague helped me to get their address and phone number. Reasonably I am very grateful to him. I knew about their success and experience because Boris was their regular customer. He moved many times and has no complaint. I didn’t find any negativity on them. The whole teamwork was cool and talented. They offered competitive price and no hidden surprise! I suggest them to everyone who needs moving.