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Roadway Moving

Roadway Moving reviews from real customers

On this page you will find reviews on the company Roadway Moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Roadway Moving – 4.9 (calculated based on 111 reviews).

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Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Roadway Moving
  • Location: 845 Third Ave, 6th Floor, New York NY, 10022
  • Website: www.roadwaymoving.com
  • Email: info@roadwaymoving.com
  • Phones: (212) 812-5240||(800) 338-8415

111 Reviews: Add Review

  1. Unquestionably the worst customer service experience of my life. Rea

    I was moving cross-country form NYC to California, so hired Roadway for the move. After an initial quote and consultation, I was told to move out of my apartment in New York a week early, so that my things would arrive at the beginning of the ship window in California.

    The first sign that things were off, was when the movers arrived and told me that I would have to pay an additional $1000 from the quote that they provided to me (based on their own virtual tour and inventory of items). I had to go back and forth with them and finally agreed to pay $450 additional.

    All of that would have been fine, but here is when it went from a bad experience to the worst experience I have ever had. After sleeping on an air mattress in NYC for an extra week and unable to get an update on the status of my goods arrival in California, I came to find out that my stuff was still in New York and had not even left yet. The arrival date I was given was over a week after I arrived in California.

    I told them that I would have to get a hotel room for an entire week now and that I had slept on an air mattress for a week in NYC for no reason. Not only that, but I had to pay an additional $450 to do so. The customer service representative that I spoke with, Carlos, did absolutely nothing to ease my concerns and simply regurgitated lines about the delivery window being two weeks and could not seem to understand that I was told to move out a week early. If I wanted to simply take the ship window, I would have moved out of NYC at the last possible moment.

    After everything finally did arrive at my new residence, there were multiple boxes of broken china and boxes marked "Fragile" that were clearly stacked below multiple other heavy boxes.

    After all of this, both Carlos and another customer service representative said that they were going to call me back with a plan to make this "right". However, now almost two weeks later, I have not heard anything back from them.

    Things happen on a long cross-country move, so any one of these issues would be understandable, but it is Roadway's true disregard for their customer's concerns that will make me tell anyone that I ever speak with again about moving not to use them.

  2. Overall Successful Move

    I had an overall good experience with Roadway, moving my belongings from NYC to Florida. Everything ran smoothly and on time and the staff were mostly friendly and easy to work with!

  3. Fantastic Move

    I can't say enough great things about Roadway Moving! Our move went off without a hitch! Our movers, Yadier, Yelson and Jose O were wonderful. They arrived exactly on time, packed our good with incredible care, and had us relocated and settled in within a matter of hours. We felt incredibly safe moving with Roadway in the middle of a pandemic. Joe, our contact all throughout the move, was informative, kind and truly cares for his team. I would hands down use Roadway again for our next move. Thank you!

  4. Long Island to the Berkshires

    Our real estate brokerage firm has recommended Roadway to its clients and customers for years and my partner and I have used them occasionally - this week involved an emotional move from a Long Island home of 26 years to our country home in the Berkshires. Roadway's team and customer service were beyond exceptional from Steve Bailey to the moving team itself. Friendly, helpful, careful and caring, they made the move stress free and problem free. Can't recommend them more highly.

  5. An easier way to move!

    Imagine you don't have to stress about packing all week long? that's what happened to us when we went with Roadway

    they showed up at 9am in the morning, packed every single thing in our home, meticulously, and moved it safely to our new home

    the team was courteous, friendly and helpful. they went above and beyond, highly recommend!

  6. Incredible Move - Impeccable Service.

    From start to finish, my experience with Roadway was nothing short of amazing. From working with JoeDeshet to set up all the details, to George, Jamal and Chris, the DREAM TEAM, who helped us on the actual moving day, we were so in awe of how incredible everything was from start to finish! I would definitely hire them again and request them personally - 5 stars for their efficiency and great communication!

  7. Our move from NYC and delivered 3 different homes.

    My sister, brother and I found the movers to be very professional and flexible. We appreciated their good care in packing up and delivering everything in perfect condition. We also appreciated how courteous they were at all times. We were extremely pleased with our move! They delivered to three different homes in NY, Ct., and Rhode Island easily all in one day.

  8. Moving.

    I set up my move date w/ SCOTT COLEMAN. Who was great, & promised that my move would be excellant. He was correct. I had 3 movers, they were very well organized. They listened to everything I had to say & paid great attention to detail. I was satisfied!
    Thank you Roadway

    Lyn Veal.

  9. Service was top notch.

    As many people know, moving to a new home can be overwhelming, strenuous, and laborious to say the least! I contacted Roadway to ensure a seamless and efficient move to my new residence. Scott Coleman, who was very knowledgeable about the process, as well as kind and patient, reassured me that the service and my expectations would be met by dynamic and productive team. The day before my scheduled move, Mr. Coleman even followed up to make sure that I was ready, reassuring me once again on how smooth this move will be. I truly appreciated him going above and beyond to assist and bolster my spirit. I was also pleasantly pleased with the moving teams dedication, determination and care to securely handle my things with ease and with a smile. I would totally recommend Roadway again!

  10. Roadways movers.

    Started off on a bad foot when the truck broke down-But I’ve been in the service industry long enough to know it’s not the mistake that counts it’s how you fix it,
    They went all out and I mean. 110% to fix it —everything was perfect after that.
    they won this 5 star review.

  11. Excellent Service for Long Distance Move.

    I had a really good experience with Roadway Moving. I moved from an hour east of NYC to Colorado. A coworker used them for a similar NYC-Colorado move and recommended them. They were one of the more expensive quotes we got, but we absolutely would use them again.

    -My consultant, Adrian, drove out to my home on Long Island before the move to do an in-person estimate.
    -Adrian explained all potential extra fees (shuttle, more than 1 flight of stairs) in advance, in detail.
    -The pick-up and drop-off teams was very courteous and prompt and communicated in advance when they'd arrive.
    -Furniture was well-wrapped and packaged.
    -Nothing was broken or damaged! Guitars, computer towers, antique mirrors and antique dishes, all arrived without damage.
    -Everything arrived in a very timely manner (the second day of the potential delivery window).
    -Unfortunately, due to the tight turns in my apartment complex, they needed to use a shuttle instead of the 18-wheeler, but the drop-off team did everything they could to avoid it and get the truck in. I knew in advance it might be an issue where I lived (thanks to Adrian) so it wasn't a big deal.
    -Customer service called to check that everything was going OK and that the team arrived on-time while the movers were there.
    -Customer service is super responsive and great to deal with. I had a minor miscommunication with a team member and they got it totally resolved and were so wonderful about it.
    -No unexpected fees were added on (I've heard horror stories about other companies charging for extra weight, more storage time, etc).

    Totally worth the cost. The peace of mind during the stressful time was amazing, and they were so efficient and fast.

  12. Good move.

    I am wiring to hear when my items will arrive in SF, however I was very pleased with the movers. There were three on the team and they took care to pack everything carefully. I don’t expect anything to have broken in transit. Jesus, the moving foreman was very competent. Someone, from Roadway, came to check on my move and I think that was a good service. They had to wait to take the furniture from my apartment, but did a good job when they got the go ahead.

  13. Quick and efficient moving company.

    These guys all I can say is they knocked it out of the park my move from West Village to Chelsea just it was a home run beginning to end. I did what most of you guys are probably doing I read the reviews and I was like oh come on no way is a moving company this really good. Well I am here to state for the record, Roadway Moving are amazing just I am in awe of these giants of moving men and the grace and efficiency that they do their job.

  14. Think twice.

    Although they are the first movers I have used who delivered my items without any breakage, they did not deliver two very expensive specimen plants in their equally expensive planters. They are rare enough that I can not even replace them.They insisted on my signing off on everything having arrived before they would even unload the truck. So, I had to sign off despite two plants valued at about $500 each NOT being delivered. This should not be allowed. They were unresponsive when I asked that certain things NOT be packed. They packed them anyway and then could not find them to unpack them even when I discovered immediately that they were gone. In a couple of instances, the foreman insisted I had changed my mind and told them to pack the items. I did no such thing. The foreman, a young guy, had a mouth I could do without. He insisted the scratches on my bed frame were not only there before they moved it out to the truck but that he had pointed them out to me. Not true. When I asked that they not put other items on my bedroom dresser while they were packing because it was an expensive piece of furniture, his response was that I had enough money to replace it. That was one comment which got reported to the company. They were incredibly expensive, and I have to wonder why they insist on a credit card and will not take a check. Would I use them again? Heck, no.

  15. Local NYC move.

    I had a local but significant move, with two pickups and one delivery of large and small furniture as well as boxes, lamps, shelves, bedding, etc., all within NYC. The Roadway team - Danny S, Michael A and Edwin C were all totally competent, thorough, informative, courteous, careful and extremely professional. They came early, totally prepared with more tools, equipment and supplies than the job actually required, and knew exactly the best way to package every item. They also cleaned up completely after each stop. I would request them all again in a heartbeat, and will recommend them as highly as I can to anyone who asks.

    Roadway has earned my respect as well as my dedication, to the point where I have no interest or need to investigate any alternative movers again! (Thank you for that!) And Danny S, as the team Foreman, excels at everything he does - including his courtesy, professionalism and respect in dealing with his own team as well as his customers. He is an absolute pleasure to work with. The company's "CAN DO" attitude shows throughout the work these men performed. In addition, Hector, in Sales, was extremely helpful, as was Natasha in Customer Success, especially in providing the COI as needed.

    I recommend Roadway Movers unconditionally to anyone requiring such services.

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