On this page you will find reviews on the company Simple Moving Labor from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Simple Moving Labor – 3.5 (calculated based on 625 reviews).
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Moving Labor Service
Easy to set up moving service. All representatives were polite and helpful. Price for service was very reasonable. Staff who came to my house to move items were professional, polite, careful and efficient.
Very fast, careful, and polite
The workers were very careful with my things. They were fast and very personable. If I have to ever move again I will definitely call SML!!
Horrible experience
Arrived 3 hours late. Took 7 and a half hours to pack the truck (1600 sq ft home) as they are constantly chatting on the phone or with each other (remember you pay by the hour). Only when you walk in the room do they go back to work. Then took 2 and a half hours to to drive the 35 min trip. Stopped for dinner which is fine but then charge you for the time. Got to the house and provided me with their new estimate which was 1k more and refused to unload the truck unless I paid up front which wasted another hour. They did not pack the attic or garage in the old house because they ran out of space even though I sent them photo’s of everything before. When they unpacked they were mishandling our stuff. Do yourself a favor and avoid this place.
Move from Cincinnati to Manhattan
We had to reschedule our move at the last minute (which was very stressful). I called the service/support line several times to discuss the matter and see what could be done. The staff was amazing - they were patient and kind and worked to find a new crew that met our revised timing and allowed us to avoid a cancellation/rescheduling fee. Your company is awesome!
Avoid this company at all costs - or it will cost you!
Avoid this company at all costs - or it will cost you! To start, they showed up late which pushed us outside our reserved elevator time and that cost us our deposit. They only sent 2 guys when they said it was company policy and they would send 3 with an elevator move. This made them very inefficient. They showed up with no moving supplies - dollies, furniture movers, etc. Luckily we had some of our own. They took 4 hours instead of what should have taken 2 because of only having 2 guys and we were charged for this. When I talked with management they only initially offered a $25 discount - they eventually offered an hour off the charges, but this was far from what they cost us. When I said I would be writing a poor review regarding their customer service they didn't seem to care and didn't budge on any more compensation.
Excellent experience
The crew was fast, on time, friendly and professional. Seamless transaction and excellent work. Thank you very much.
Needed help unloading a truck in Naples Florida when we moved here
We needed a truck unloaded in Naples Florida it was very easy to call your company and get someone when we needed them . The two gentlemen who were here to unload our truck we’re on time, they worked quickly and efficiently & were very professional & very nice! We were very very happy with them& the person who scheduled was very helpful.
It was so easy to call your company and get someone to help us and we really needed the help to unload our truck. Five stars from us!
MOVING ON A SUNDAY
I am so grateful to your company for helping me with a last minute emergency move on a Sunday afternoon. While other moving services were closed, Penske Truck Rental suggested SML and YOU ANSWERED!!! I thank God for you sending a 3 man ProMover crew who RESCUED US!!!! They were awesome beyond belief.
All my thanks, and God bless your business Richly!!!
Jackie Skouras
Move to Chicago
We used SML to help us unload a self-move from Texas to Chicago. On the plus side, guys arrived early, unloaded a small apartment's worth of furniture and took it up 3 flights of stairs in the summer heat without complaining. We could not have done it without them. It was easy to arrange the service through our truck rental website, which referred us directly to SML.
Only issue was unavailability of a crew after we had already made and confirmed the arrangements. Apparently mid-August is a very busy time in Chicago. The SML staff worked with us and stayed on top of it until they had found a crew who could help us at the needed time. We did have to pay extra for that, unfortunately, which affected my rating. We also arrived later than the crew because of traffic jams on the freeways when we arrived in town, so there was an extra half-hour charge for that.
Pleasant Unload
Movers were efficient and polite. They were able to unload the entire 16ft truck in less than the 2 hours. Nothing was damaged and they were able to give us insight on fun things to do in the vicinity.
Unsatisfactory Service
Move date: September 20, 2021
Crew leader: Dirk
I would never recommend this moving crew which was promoted by Simple Moving Labor as their top crew and the only one with 100% customer satisfaction.
My oversized sofa consists of 2 chairs connected together with a bar across the bottom. The main purpose for using this service was to move the sofa and an adjustable motorized bed. This sofa has been moved from Texas to 3 apartments in New Jersey and 2 places in New York. For some of those moves, it was disassembled into the 2 chairs for moving. Dirk was either too lazy or not knowledgeable enough to disassemble the sofa. Instead, he argued with me that it could not be separated and refused to figure out how to disassemble it. Then he spent 20 to 30 minutes on the phone with somebody at Simple Moving arguing that the sofa cannot be separated. I'm not sure how he thought the sofa was brought into the apartment if it couldn't be taken apart.
It was one of the helpers, who after 90% of the items had been removed from the apartment and taken to the truck, who just happened to mention "Ma'am I don't know if anybody told you, but the sofa won't fit in the elevator." Dirk was not pleased when I told him there was a set of stairs at each end of the building. He was fussing about having the guys take it down the stairs.
The sofa was not a surprise as I had told Dirk in advance that it needed to be separated. I expected him to come prepared.
Dirk was observed mostly on the phone, giving directions, and rarely participating in the actual moving.
He fussed several times about the size of the truck telling me he didn't know who told me to get that size truck.
Finally, at the end of each location, Dirk produced a form for signature. The form asked whether there was any damage. Of course, you cannot identify damage until the items are loaded off the truck and into the new apartment if there is space for you to move around and inspect each item. Naturally, this was not the case so you are forced to prematurely state there is no damage before you really know whether there is damage.
I did not have the box that the tv came in so Dirk refused to put the tv in the truck and ordered the helpers not to help me put it in my car. Likewise, I had a printer leaking ink. One of the guys put plastic on my car seat and put the printer in the car for me despite Dirk telling him not to.
While I was standing within earshot about 4 or 5 feet away, Dirk told the helpers that I am the type to file a claim and he's just about the liability. He said this more than once in my presence.
Stay away from SML
Hired SML to find movers weeks in advance of our move. There were never able to "find" loading assistance in our area so they claimed they could only assist with unloading. We accepted and spoke with them several times to confirm availaibilty andnthe dates/times that we would need the unload. They assured us several times that we were confirmed. We independently called the first local movers in our area for load assist and they were avaialble and were cheaper than SML.
Day of our move we are waiting for our unlosders thay SML was supposed to provide. Their arrival was set for 3 pm and were had to pay for a 2 hr minimim inload time. By 3:45 we had nit heard from anyone so we start calling SML. SML claims that they would ahve to call their dispatch to find outbwhere the crew is. By 4:45 they call us back to tell us that their crew cancelled. The offered to get us another crew by 6PM and would "compensate" us for our trouble. We agree as I am a combat disabled veteran and the load/unload would be very difficult for me. Alex with SML tells me that she will call us back once she confirms with the second crew. By 6:20 we have not received a call back so we reach out to SML again, who then tells us that the second crew has also cancelled and there's nothing they can do for us. So sfter sitting and waiting for SML's crew for 3.5 hours, i still had to unload the truck myself. They have yet to return my deposit. I will be sending them an invoice for my lost time, deposit, and my labor.
Good company
The movers for both times I used SML were very conscientious about carefully packing my things and loading the truck. I would use them again
SML moving service
It was easy to schedule and confirm our appointment. Movers arrived on time and were professional and courteous. We highly recommend SML for your next move!
Extremely rude and unprofessional
My experience with this man did not even get past a phone call. When I called to get a quote on a request he very rudely said, within 5 secs of me starting to speak, to stop stumbling around and tell him what I was needing. Will not EVER call this man again and from the reviews it looks like we dodged a bullet by him turning down our request!!!