On this page you will find reviews on the company Spartan Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Spartan Van Lines – 3 (calculated based on 24 reviews).
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Damaged or Destroyed
We entered into contract with Spartan Van Lines to move our belongings from California to Texas. We had their representative Kelly Costa, come out to our home to do an inventory and give us a quote.
Amazing customer service and prompt replies to text,
emails and phone calls.
The contract was straight forward: the cost included 4 mattresses boxed, 1 mirror boxed, 1 cardboard large crate for the piano and a grandfather clock.
They did not box 1 of the mattresses and didn't make it on the truck. We had to replace it when we arrived in Texas.
WE wrapped the grandfather ourselves but they never boxed it. BTW - it was one of the few items that arrived undamaged.
Once the company had our things all communication stopped. I would reach out and get no response. When I did receive a text or phone call it was misleading information, placating clichés, or condescending attitudes.
Upon delivery most of our furniture was damaged or
destroyed. Most of what we had were lovely pieces from my grandmother and great grandmother.
We have reached out numerous times via text, phone calls and emails. We have received one return call at the beginning and one email asking us to send photos.
We have sent multiple emails with photos and descriptions and we have had no response from the company. We have sent text and voice messages to Kelly, our contact, no response. I have called Erika, in customer service, no response.
Find another company if you value your belongings.
Worst move ever.
Don't even want to give them one star.
Worst move ever..and I've moved 25 times in my adult life. Never on time. Showed up a day late at night to move me in. Damaged several pieces of art and furniture. Rugs that were cleaned and wrapped for moving were unwrapped and tossed in the house.
Spent hours on phone and online trying to resolve the losses which totaled hundred of dollars. Was offered an insulting $75.
Driver screamed at me after he realized I was filming him in the middle of admitting the damage to my $5000 armoire. Unbelievable level of stress and chaos. Took off before I had a chance to see if there was anything left in the truck. Noted on the bill of lading that I refused to sign, when he didn't offer the invoice for my signature.
Original quote was $1200. Final bill: $5000.
Damaged items.
Spartan moved us from San Jose to Portland. Upon delivery it was found that our grandfather clock had been damaged in route. Pictures were taken and a report made. Also, a daybed, which had been dismantled for the move, could not be reassembled because the screws were lost. Pictures and a report was made for that as well. A few days after delivery, a supervisor from Spartan called and said that new screws had been ordered. She said she knew nothing about the clock damage even though photos were a report made. She asked to submit photographs. I said that photos were already taken. She told me that unless I submitted photos, it will take a lot longer to get the clock fixed. I refused. It has been almost a month since that conversation and I have not received the screws for the bed and the clock is still not fixed.
Don't take them.
The worst company ever. They are layers. In the beginning, they were very nice, the day of moving they will tell you that your stuff is more than the space you are paying for in the truck. We gave them the measurements of everything to make sure we have the correct space and they send us a bell of 1600$ which we paid 100$ in advance as a deposit. when it was the day of moving the truck driver told us that he is just a driver and had nothing to do with the company and that he cannot take all of our stuff because there is no space unless we pay 3200$. They know that people usually have no choice and they most probably will pay. But we did not. We kept half of our stuff for a friend to sell them for us and we paid them the same amount we agreed with them at the beginning. They are layers. The owner shouted on us when we called him the same day and he said, This is my price. Do you want us to move your stuff or not? He shouted, "YES OR NO".
The worst experience we ever had.
Decent.
I used Spartan about three weeks ago when we moved from Orlando to Atlanta. They were really easy to work with and booking the dates wasn't a problem. Josh, gave us a quote based on what we told him we had and he informed us that the cost could change depending on what we really had. It actually stayed about the same. The move went very well aside from a small chip in a glass table, but it actually might have been there already. Not to sure. Overall, the move went well.
Horrible company.
Moved from NC to NM with them. Please see the BBB page with an ALERT that details their fraudulent behavior and dishonest business practices based on numerous complaints they have received.
Costing Spartan Van Lines, Pennsylvania. Check phone numbers.
Started with a call from Adam Gates to gave me a quote of 1600 for our move from Raleigh NC to Dallas, Tx. Everything was in a storage unit. Mostly furniture and the rest was in boxes. Easy move!! I have moved over 40 times in my life with my husband's job, both locally and internationally. Never saw such a terrible company. They just kept adding money. Should have told them to take it all off the truck after they had it loaded and wanted money then and there. Had gone up to a total of 4587.00. Crazy right. They require a small part of this in cash at pick up and then had the nerve to charge me to walk it all to our apartment which was about 20 feet from truck to elevator then 30 feet after reaching floor. It only took them 2 hours to unload and that was done fine by a local contractor. We started at a quote of 532 sq. ft. and ended at 1100. Totally crazy. As I had recently moved the same contents at a much lower price. Don't be fooled by the original quote from this or any company. Have it all in writing with a quote that can't be changed. We have always moved with a company and have used the larger companies and they are all confirmed in price and dates when you sign the contract. Oh, it also took them 29 days to deliver just under the maximum of 30 days they had guaranteed. There are other Spartans that get good reviews. Don't be fooled.
Don't Use Them! Scam.
Please don't get fooled by Christian Miller or any other salesman from here.
Christian Miller under quoted me by $2500 just to get my business. I had to pay cash because they were holding my stuff hostage. Yes, because they didn't give me the "final" bill until they put all my stuff on the truck.
I was also bullied into giving the men who delivered my stuff an extra $400 or they would drive away. "Just go to the ATM," they said. Boxes were missing and items were broken but since their policy is $0.06 per pound for missing/broken items, it wasn't worth crying over. But it is worth spreading the word about how AWFUL this company is and that's what I am going to do.
What an awful service.
Such an awful service and very poor customer service!
Never go with this Moving company ever!!
very poor communication between customer service and dispatcher.
1) So, they picked up my stuff on 8/21 and I received at new place on 9/25 which I was very late than I was told
2) some of my stuff was damaged when I received it - futon was ripped off, Guitar was cracked from side
3) Sleeping bag is missing
4) Luggage bag was ripped off
Overall, the WORST CUSTOMER SERVICE EVER!
Never Again!
Chose them for the reasonable pricing and decent reviews but I was wrong. All moves are subcontracted, though the subcontractors weren't too bad apart from being disrespectful to my elderly relatives and refusing to cooperate on inconveniences, they did a good job in executing the move itself. Susan from customer service only takes your call when money is involved. The company itself is poorly run with a salesman who wont bother even connecting you with the subsequent point of contact once the sale is made, a pathetic customer service who has substituted her existence with a voicemail and company policy which is inconvenient and framed to make as much money off of you as possible. Decent if you can keep communication close to negligible to the firm itself.
Amazing Service.
Manager and his crew were amazing! They really took their time to pack and move everything in a way that nothing was damaged. Manager was extremely responsible treating our furniture like his own. They were punctual, very professional and super friendly. I would hands down recommend them for your move!
Carefully service.
They are just very awesome!!
This is seriously an amazing company. We had them pack up our house, store all of our belongings for two years and then deliver when we moved into our new house. All of our belongings were carefully wrapped and stored without any damage or lost items, which is pretty unbelievable if I compare them to every loving experience I have had before. They are organized and know how to properly wrap and pack. Plus the movers were so friendly, communicate well, and go over and above to make sure you are happy customers. I can't say enough good things about them. Thanks, Spartan Van Lines.
No damages.
Extremely professional! Manager responded to my email by next business day and was very thorough and polite all with her responses to the questions I had. It is a bit pricey but it was well worth it. The team showed up on time and hustled! They were very quick and efficient with moving our 3 bedroom apartment, disassembling and reassembling 3 bed sets our tv mount, couch etc. They finished in about an hour (they moved us from one apartment to the next) we saw no damages and were very impressed by their service. Hopefully, we don't have to move again for a while because let's face it moving sucks, but they at least made it suck much much less. Thanks, guys!
Perfect for long distance moves.
Spartan Van Lines is perfect for long distance moves. They are efficient, caring, professional and efficient. They are the best for long distance moves! I hired them a month ago and my move was very quick and easy. The guys came early in the morning and finished. After unpacking, I saw that there were no damages at all. It really was a good decision hiring them. I will use them again and I will recommend them to all.
Professional Service.
Professional, Responsive, Reliable.. Nice guys to work with too!
We used them for 2 moves 1-week apart for our wedding, needed boxes and some furniture moved from Raleigh to Greensboro. They took their time and wrapped everything as needed.
The guys were also on time and had a smile on their face.
Reasonable pricing and came with all packing materials needed.
Would recommend to family and friends!!