State to State Logistics

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1. Huge dishonest scammers

   Beware of this company! They drove a full truck of my stuff from CA to Fl and not only did they show up LATE, but whatever they didn't steal, they broke! I had some new pieces of furniture, never used, that when received in FL they were all banged up and broken. The lowlife driver held my items for ransom & said they wouldn't unload unless I went and bought them all coffee & bagels & donuts! Of course when called the office to complain, all I got was Oh too bad! And the co that insures them, Anthem Claims Management LLC, is also dishonest. I put in my claim 3x and now when I talked to them today they're saying "Oh we don't do claims for them any longer!!"

2. Moving mayhem

   Our move from Idaho to Oregon was only 505 miles. We were eagerly looking forward to the move to be reunited w/our daughter. This move was anything but pleasant. All we had to move & load was my husband’s tools, a few bikes, kitchen & bath essentials & clothes. We had to vacate our house on the day of moving. They got there late,probably 9:00a.m.or 10:00 & were still loading by 9:00 p.m. The leader of the group took us aside & wanted us to sign a disclosure for $22K. I believe it was $9K. My husband had to sign under protest. We were stuck between a rock & a hard place. This was highway robbery! But what could do? My husband’s prized one-of-kind motorcycle was NOT crated after they agreed to do it on the phone. This bike was only made for 1 year so it’s impossible to replace missing or broken parts. It ended up w/broken windshield, broken turn signals & broken right side plastic.He had previously told them not to stack anything on the bike, AND THEY DID! We documented 74 pictures of broken items, broken glass collectibles,family heirlooms household mirrors & lamps. Not only was the move a disaster, there were items missing: 6 ft ladder, all screws for our table saw, pressure washer hose & nozzle, table saw belt, 100 ft bulk power cord & skill saw wormdrive 71/4” To us you have to agree this is unprofessional conduct & care going in to move another family’s possessions. I can’t tell you how many crushed boxes we witnessed. We also saw 2 of your movers going at it (arguing & fighting) This was awful to witness—very unprofessional. The claims office(where you are supposed to send in your claim) sent us a letter saying they are no longer contracted w/this company. We have been trying to contact the moving company since April 1st. Now what do we do??!

   

3. State to state Logistics

   Moved October 2020 delivery was January 2021. It was not delivered until February 19, 2021. In a rental truck Enterprise by another company. They kept apologizing saying they did not do the damage. They only requested $1500 it was supposed to be a balance of $2500. I was truly confused started to refuse the delivery the owner called me and said I have the 1500. I excepted it after they started unloading I noticed everything was taped up and wrapped up in blankets because of damage. Half of my items are missing what they delivered was almost totally unusable. The owner told me that there was an accident and I would be hearing from an insurance company. It is now April 11 I have never heard from insurance company. The owner has stopped answering my calls and returning my voicemail. He told me to text Tim receipts of what I have bought and they would submit a check to me. He told me the check was in the mail several weeks ago for what I had sent. That has never happened now he has stopped answering any of my calls. Half my items are missing the rest are damaged. And I have other peoples items. Part of an exercise piece of equipment and a box Framed pictures feel free to contact me if they are yours.

   

4. Worst experience ever

   I am still traumatized from using this company. I was first quoted $3500. After my stuff was loaded I was told $8500. I told them to give me my stuff back and was told they’d charge $1800 to unload the truck. (I wish I would of called the cops to get them involved at that moment). I only agreed to go along with that if I got my stuff in 10 business days. I was originally told 10-21 days total. Once everything was load they informed me those were BUSINESS days. Over a month later I finally received my belongings. I had personally bought mattress bags and bagged them myself. None of my mattresses were in bags. They drove through a storm and my belongings were soaked. Resulting in 3 mattresses being ruined. My mirrors and TVs were bubble wrapped and boxed when they went took my stuff. But wasn’t that way when delivered. I guess I can say I’m grateful that more stuff wasn’t damaged and I did actually get my stuff. I had already started to believe I’d never see my stuff again. My poor children were so depressed as well. Having to do online school on the ground with nothing in their house. Their teachers giving them tasks telling them to “use things around the house” and them responding to their class they didn’t have anything in their home. Still at least grateful to have a roof over our heads. Worst experience ever! I wish I would of just gotten a uhaul and done it myself.

5. The worst moving company ever. Should be made to shut down

   Don't arrive when scheduled. Quotes one price then adds additional fees holding your items until the additional payment is agreed. The female Customer Service Rep was very disrepectful.
   
   Delivers precious non-replaceable items to you broken and smashed. and the delivery driver will seem so concerned and recommends filing a claim. Then finds all false reasons not to honor a claim. sent an $18.00 adjustment summary on a $2000.00 claim.

6. Do not hire

   Per the Federal Motor Carrier Safety Administration this companies DOT number is no longer valid and they have not carried insurance for a long time, any contract that they give you is fraudulent from the very begining. They cant even legally pick up you stuff much less deliver it.

7. Failed

   DON’T make the same mistake I made, save yourself the stress and you end up paying more then what they quote. Then you’ll be missing stuff, they’re a fraudulent company don’t do it.

8. DO NOT USE THIS COMPNY

   This company is classic scam outfit. Smooth professional sales person sold us on using them but our initial price of $2700 ended up being over $10,500.00. Customer service not part of the operation, staff are rude and unprofessional. Requests to speak with owners not allowed. Furniture was "interlined" without telling us and they want all payments except the initial deposit in cash or payable to cash. Much of our possessions were damaged or destroyed during the move. Pick up and delivery times are not as promised, and most of the workers we saw did not speak English as a primary language. They load your stuff and then tell you estimate was wrong and the new cost much higher. This happens on moving day, so rejecting their price is not an option for people like myself who are selling a home and moving across country. Once the furniture is on the truck at 7:30 at night what are you to do? The same with delivery, they will not open the truck until final payment is made in cash or bank check payable to cash. No receipts are provided and they did not compare inventory to what is on the truck. We do not yet know if we got all of our stuff, but do know that out of 237 items moved at least half of the boxes and furniture was seriously damaged. They insist you sign that items were delivered. I crossed out in good condition, but don't know if that will have any effect. Do not be foolish like me, do not use this company, you would be better off donating your stuff to charity!

   

9. Move

   Terrible! Read the reviews and believe them. Canceled our move the day before they were supposed to be here, 2 months of planning. No one to talk to but the airhead who said it was not her problem!!! Wow! Checking to see if I can take legal action. Pay the extra money. It wasn't worth the few hundred bucks you save

10. Nightmare Move From CA To OK!

    Our experience with this company was a nightmare. They misled us about the price, their capabilities, reliability, drivers, equipment, staff, customer service and more. They didn’t show up when promised. And when they did show up, they demanded more money for less items, damaged our home and furniture, wardrobe boxes and other boxes. They didn’t deliver when promised. And when they did deliver they showed up with a one man crew, didn’t reassemble any of the furniture, delivered damaged boxes, broke/scratched furniture and left boxes outside on the driveway.
    
    We contacted them. They apologized and blamed it all on the driver who they claimed they fired after our job. We were told to file a claim for reimbursement. We did. Received a low settlement offer which we rejected. We were told to file for arbitration. They just keep having us contact other companies to settle the claim. They are rude and incredibly unprofessional on the phone. They are scam artists at best and they couldn’t care less about providing truthful, supportive customer service. Do not, I repeat, do not hire this company for any move. You will regret it.

    

11. Cancelled the night before my Move Date

    We had a horrific experience with this company. We contracted them to pick up our items on 11/7/20. Everything was confirmed and paid by us. Then on the night of 11/6, a few hours before the pickup next day, they call to say the can’t come until a week later. They were cold and did not apologize and told me the contract I signed didn't obligate them to come on the stated date (shady legal terminology in the fine print). We were horrified and our moved was canceled. We had to change flights and get addition hotel room nights, everything was in chaos because of this company. They contract out the moving services and cannot guarantee anything and write it into their contract to protect themselves so you cannot sue them or hold them liable. Please be warned and stay away from using this company.

12. Missing items, poor communication, and little customer care

    I contracted State to State in June 2020, got our items picked up in July, and our delivery happened overall in August. We paid much more than our quote, and most importantly, we were missing critical items and our delivery included items that did not belong to us, AND we have been strung along for the last 3 months on the hope that our items will actually reach us.
    
    First, a red flag that I will most certainly look for going forward is the email for the contact for our move is NOT the same company (Elk moving and storage in email, state to state is whom we have contracted with) -- they claim to operate with State to State but not using the same name because they are the in-state service, so this seems shady.
    
    Second, while our quote was lower because we did not anticipate as many boxes as we ended up having, we paid double what we were quoted. This seems unreasonable to a fault, but we understood given there was some estimation error on our part.
    
    Most importantly was the delivery and the communication after delivery. The delivery clearly was done in a haphazard way, given they had multiple people's items in the truck and left us with things that did not belong to us and we were missing parts of furniture and boxes, some that have items of sentimental value and are irreplaceable. It has been more than 3 months since that delivery, and our head mover (Adam) have been telling us that they will get the missing items, which are in storage but no requested photos have been given to us to indicate this, and we have gotten no help in filing claims for missing items that they have acknowledged have not reached us.
    
    This has been stressful and time consuming for the last 3 months for myself and my partner, and we are very concerned about hiring movers again after this experience.

13. Not dependable

    Still waiting after 2 months for my shipment. They keep saying next week for over a month now. Very unprofessional won’t give out any information about shipment only say it’s in route with no update. Say wait for the driver to contact you.

14. Mover beware, DO Not hire this company

    This company will rip you off, they hold your belongings for ransom, damage every thing you own and then won't give you enough to take the damaged stuff to the dump and a $2,300 move of 400 miles ended up costing $5,500 and the total cost with damage and missing property was over $20,000, my dumping costs were much higher than their offer,
    
    and the arbitration company doesn't even want to deal with this company.
    
    I would not give them any stars but you have to at least mark 1 star. This companies settlement offer would not have been enough money to cover the amount of time it took to do the claim forms and the 148 photos of damage. what they offered is nothing more than an insult and they can stick it where the sun does not shine. If you get a call from cross country moving group or state to state logistics do your self a favor and just hang up.

    

15. Ca to TX move.

    This is my 13th move. Before State to State, I only had one bad experience with a moving company. I also had the known State to State "surprise" increase in the cost of the move on moving day! Then there was the "good guy-bad guy" game where the office "bad guy"on the phone wanted to raise the price almost 4 times and the "good guy" driver only 2.5. times.
    
    Once the goods were picked up, there was no return communication from the company. towards the end of the 21 day guarantee, I reached their office and was told my move would be Sunday or Monday. It was not and that same scenario happened 3 more times. Finally, 22 business days after the due date, the truck arrived, but no crew! The driver worked very long and hard to unload himself. We are missing a couple of boxes; one a new valuable kitchen blender that was in the original box. I haven't the patience to call and be lied to anymore. This was a "painful" move. As an experienced mover, stay away from these people, They are very dishonest.