On this page you will find reviews on the company Stevens Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Stevens Van Lines – 2 (calculated based on 71 reviews).
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Thanks to you and the crew.
Thanks to you and the crew you sent over for making MMVA's move such a good experience. Don, Dave, Tony Marty and Brian were excellent. They went above and beyond in ensuring that we ended up witt everything where we wanted it to be. Each person on the crew was helpful and patient as the felt was put on the file cabinets and the file cabinets were moved from place to place. .
Thanks Kirsten.
Kirsten was a joy to work with. Prompt responses to our questions and always very good about explaining the process. She was professional and very positive. Loved working with her. This crew was fabulous! Upon their arrival, our contractor was rude to them and the team leader handled the situation with professionalism. The rest of the day was great! They worked so hard and handled our household goods with such care. I have moved cross country several times, and this was the best crew I ever had. As I said before, I have moved across county several times and this is the best company I have ever worked with. Kirsten, teh packers and the delivery crew were professional and very nice to work with. Excellent experience!
Happy with our move.
If I had questions or concerns, they were responsive. The packing and loading crew, including the driver, were wonderful to work with. Very quick, efficient and pleasant. The delivery crew was also great, including the driver. They went out of their way to make my life easier on a stressful day. I would highly recommend Stevens to anyone I knew who was moving. Excellent people and company to work with. I would not hesitate to use Stevens again if the occasion arose.
This is my second move with you and I wouldn't hire anyone else!!
Honestly, Bill from McAvery and Juan (our driver) were fantastic. I appreciated all of their amazing customer service. I was very apprehensive about our move and they made it very smooth for our family. Juan was very enjoyable to work with as well as his crew. Excellent team- no damage. Courteous, really great, excellent coordination of our entire move. Everything was on time as scheduled. Good effort from the crew. Even shoveled driveway and swept garage .
Excellent communication.
As far as communication goes, their communication was excellent. Brian was always readily available when I needed answers or clarification. And I never felt our conversations were rushed. He gave me all the details I needed throughout the whole relocation process. I have already recommended Briand and Stevens Van Lines to many people and I will continue to do so. I previously have used a different national moving company for my moves, which was not available for this move. Stevens' quote and personal service was much better and I will only use Stevens from now on!
Very helpful.
They were very helpful to us during a rather stressful time. The movers and the packers were very professional. They helped make it an excellent move and it was one of the better moves compared the to other ones we had to make. Thank you very much for the prompt delivery and the extra care you took to make sure all our belongings were safe.
Very helpful.
The packing crew was fabulous, very helpful, efficient and good at their jobs. Same compliments to their moving crew too. It was one of the best moves we've had. They're a very customer friendly company. Communication was excellent and we couldn't have asked for better.
Helpful staff.
Working with Sunny throughout the process was helpful. She was kind and patient as was the driver and crew. This was important for us with such a daunting task as moving after 14 years of being in the same place. The Driver was awesome, very easy to communicate with, and was receptive to my `dumb` questions! Thank you to Stevens!
Horrible Experience!!
1. Poor attitude
2. Unprofessional
3. Did not inform truck was already full until e make and then left without a plan! We had to call and proactively take care of problem!! Even then, headquarters just promised, and DID not deliver nor communicate untilwe called them every so often to find out status
4. Crew not only unprofessional, but inappropriate!
5. I would not even refer them to my enemy, seriously!
Disappointing - POOR Communication & No Resolution after 3 Months!
Terrible Nightmare..Stevens communication is non-existent with their customer. If you have a moving coordinator I have no idea what they do because they did nothing for us other than take our money. Moving is stressful and we moved 10 hours away. They did not meet the delivery deadline, after escalating calls up to the VP level, finally things showed up only to find the driver states all of our belongings are not on the truck? We watched them loaded and they took the liberty of removing about 30% of our belongings, placing them into a warehouse and squeezing someone else's things into the truck. TWO WEEKS LATER - after numerous calls they MAILED CRATES containing the remainder and hired Atlas Moving company to unload them. There were boxes belonging to someone else in our crates. Damages..too long to list and given our move took place on 6/22, we still cannot get anyone to call back about the damage claim which they tried to short us on. DO NOT WASTE YOUR MONEY and most of all risk all the stress and chaos involved with dealing with Stevens during a time in which moving is already stressful enough. If you are interested in broken promises and exhausting months of your time trying to be made whole again..Book em. BEWARE.
Good experience!
We used stevens to move from the suburbs of chicago to the suburbs of austin. They arrived the day we requested at about noon. They had some tire trouble the day before that delayed them, but they called to let us know they'd be late. Everything arrived intact and was accounted for. Two movers came with the truck and two I think we're from local affiliates. All friendly and polite (called me ma'am when asking where boxes should go). All good with my seven year old son who was around and curious. They finished at about 6:15 (including time to reassemble a tricky bunk bed set). I was expecting the worst, and was pleasantly surprised with the results. We used stevens based on a recommendation from my brother in law who used them for a military move.
Stay Away from Stevens Van Lines.
Stay away from this company! Moving from WI to CA.
My family has had to endure many moves due my military career. In our experience, this is the worst moving company to date. After reading all the reviews online, it seems I’m not alone.
On day two of packing, I overheard the driver ask the apparent boss, “Should we tell him about the dresser?” The boss simply shook his head no and then looked over his shoulder to see if I heard. This crew was terrible. The boxes were not clearly marked; they destroyed my walls and floors and forgot to pack many items then complained about having to pack them.
They picked up my goods on July 17th with a “contract” delivery date of August 1st. Shipment wasn’t delivered until August 17th. I can understand a company being 3-4 days late, it happens, but over half a month late is ridiculous and unprofessional. Getting shipment updates from this company is also a joke. The only time I was updated on when my delivery “should” arrive is when I called them.
The delivery crew was also a joke. They complained about unpacking the boxes (it’s in the contract) and tried to deliver many items that didn’t even belong to me (I feel sorry for whomever they do belong to). They also had a 15 year old kid working with them. While this young man was very polite, he was constantly dropping my boxes and I even caught him throwing one into my daughter’s bedroom which contained a lamp. Total I have eight damaged pieces of furniture. Four of those are completely destroyed.
I’m rating Stevens two stars for now. I have a feeling after all the property damage paper work is done, I’ll be dropping the rating down to one star.
P.S. Don’t fall for the “We have A rating from BBB” statement. The Better Business Bureau is a joke now. Their ratings are skewed by the time the company has been opened and complaints not being followed up causing them to be closed without resolve. Stevens has had 19 official complaints within the BBB in the past 12 months and 44 in the last three years. .
Weeks Late, Quote was NO where near Actual Payment!!
DO NOT USE THEM! Truck was loaded on July 24 going from MI to CA today is Aug. 11 and HOPEFULLY goods will be here tomorrow. Was told we will be reimbursed for lodging and meals and expenses with receipts..we have seen other people getting $100 per day for reimbursement..this is all AFTER we were told that our load was overweight and we have to pay another $3500 THIS IS AFTER a salesmen went through Our entire house, Garage and Shed and gave us an estimate. Yes we did add and subtract some things along the way but our FIRST and Original Estimate was actually HIGHER than the actual shipping quote!! I cannot believe a Moving company can Under Estimate by $3000! Then after arriving in California we attempted to contact salesman to get final payment so we could get cashiers check ready since shipment was supposed to be delivered between Aug 1 and Aug 5 he finally got back to us after 3 days gave us final amount of over $11,000 and told my wife to contact corporate on expenses for inconvenience. Although we appreciate the little amount for reimbursement how about also looking at the GROSSLY underestimate of the move itself!!
Nothing else could have gone wrong.
Not sure which part was worse. Could it have been the disregard given to fragile furniture that was pointed out to the company when they did their initial site survey? Every piece I pointed out as needing special attention arrived broken. Could it be the fact that I was told the afternoon before our scheduled delivery that they would arrive between 8:00 and 9:00am only to call them at 9:30 on delivery day to find out they had no idea when they would arrive but it would be no earlier than that afternoon? They showed up at 4:00pm! Maybe the worst part was that a day-laborer showed up at our house without warning looking for a guy named Freddie. Who is Freddie, you ask. He was the driver of the truck that hadn’t arrived yet. They basically hired three day-laborers to unload our truck. None of the three were physically capable of doing the work. Boxes were dropped. Walls were gouged and scuffed up. I made one guy sit down and drink water because he was about to pass out. Also, one guy just got out of prison a couple days earlier (he volunteered that information). We also loved that they kept talking about how nice our house and all our stuff was. Needless to say I slept in our unpacked house that night to make sure they didn't come back. I could have hired guys off of Craigslist to do a better job. How about the fact they were supposed to partially unpack our stuff and reassemble the furniture? They didn't. Then we have the claims department that "understood" how awful our move was and responded by saying our $1500 antique curio cabinet was worth $250 because they found one that sold for some crazy low price at a random auction. FYI.. I found similar curios selling for as much as $2400. This was a HORRIBLE experience and I would never hire nor recommend them to anyone. If Stevens would like further information on our experience feel free to look up my contact information on Claim #13-65017. .
Dishonest.
I am still angry with Stevens, a year after our move. When I read the previous review, I thought that I should also write on this board to say that Jim is correct. The claims department is very dishonest. I paid for full insurance and got nothing for two pieces of furniture that they damaged. (The driver even admitted that they damaged them.) I will not waste my time in re-telling the whole story. I would just recommend that people find a different company. Don't use them.