The Apartment Movers

15 Reviews: Add Review

1. Never Use the Movers, Ever!

   Never use these movers. I scheduled a move with them on 11/20 for 12/1. I had to call them the day before and get the ETA for the crew and was told 8:30-10:00AM. Not only did they NOT show up they never even called to say they were not coming, they did not answer the phone on move day and never returned my repeated calls and numerous voice mail messages. I am a single woman and this was extremely frustrating and I was left with having to be out of my apartment on the 1st and desperate. I found a new mover and they were fabulous. I repeat please do not waste your time or money with these unprofessional people. I have ask for them to return my deposit, but they most likely will not. I will call my bank for sure to get it back.

2. Worst Experience I've Ever Had!!

   Do yourself a favor and go with any other company!! From the beginning I had a bad feeling but needed something quick, so perhaps this is my fault. They were not professional, I was hung up on once. The day of the move the two guys came and one was super thin..before they even took one step with my dresser it was dropped on it's side. They did not want to use blankets to cover my dresser. ALL I was having moved was two dressers by the way. They did not use any tape to keep the dressers shut and they wanted to stand the dressers up during the move. We get to my house and my walls were bumped into several times, luckily no holes but tons of scuff marks. My dresser was already scratched and then dropped again at the house. I was pissed they left and hours later the guy came back with another mover. To top off this bad experience the lost a handle from my dresser and broke my a drawer. They put a broken piece in another drawer and hid the broken one, acting as though they had no idea what happened to it. When I called the apartment movers I was extremely upset. they did not call me not once throughout the day. They were only going to offer me $50, the manager told me that she was busy doing payroll, and tried to rush me off the phone. She told me that I could just go to estate sales to try and fins another.I HAVE NO IDEA HOW EITHER OF THESE COMPANIES ARE IN BUSINESS! I tried to leave no star.

   

3. Unsmooth experience of moving.

   They requested deposit immediately and said including everything but later tried to find every method to charge another $300-400. First wanted to charge for my piano but later said some other materials they need to charge more than $300. Their price is cash price. If you pay by credit card, they will charge 4% more. They don't tell you until you pay later. After arguing they agreed to waive the 4% and promised to confirm the agreement. Called many times to request the agreement but didn't get it because of many excuses. Later had to pay the extra 4%. Very bad customer services and email communications. The movers were not careful. And broke my two doors and a bed. Please avoid this company when you consider moving. The manager is horrible.

4. Easy, fast, and professional.

   I went online and filled out some information on a website to find a mover then I was flooded with calls from different moving companies. I talked to several people and decided to book with the apartment movers. I was told that everything was included in the price of my quote with the exception of my move going over the minimum hours and the fee for using a credit card. No other company could promise me this! My movers showed up this past weekend and I was surprised to find that my entire 2 bedroom apartment was moved in 3 hours as quoted. The last time I used movers I ended up paying for 5 hours. I noticed how fast but careful the movers were, and they were extremely kind! I tipped them both and thanked them for making my moving experience better than the last! I will definitely use the apartment movers again.

5. What an Awesome Experience!!

   I called Apartment Movers from a link online which started my awesome experience. The representative, Elizabeth, was friendly and polite and provided me with a quick quote and explained the terms to me and after the deposit I gave, the movers picked up the remainder of the money after they completed all the work. I was so excited that they handled each of my belongings with care and concern. The movers were friendly and placed things where I wanted, assembled furniture, and were careful not to damage anything in my new apartment. I was so excited that they finished in a timely manner and I did not have to pay for extra time. The movers worked well together. I am for sure calling Apartment Movers again once I move. I recommend this company to all that need assistance with safe, low cost, friendly, and considerate moving. Thank you Apartment Movers!!

6. Excellent customer service.

   My things have not been moved yet but excellent customer service sets the tone. Devonte at the Irving Texas location offer customer service that should be used in business training. He has a knowledge base and professionalism that let me know if made the right call. To add to it he went above and beyond to find the answer to my questions and not assume or give me inadequate information. When the next time I need apartment movers in will ask for him.

7. Bad Service.

   The movers did not want to move my things when they had to move a 4 piece entertainment center and they were told about everything I wanted moved. The movers became upset when I refused to pay them before the job was completed. They poked around for 3 hour only placing 1 item on the truck. And called and lied to their supervisor stating they did not have room in the truck that they would have to make 2 trips. Then their supervisor attempted to get me to pay $450 for the 3 hours they poked around are pay $85 an hour and I refused because  they acted like they did not know what to do. So I told them to leave they sent 2 worker that really did not want to work. I am nobodys fool I felt like they were trying to scam me out of my money if you have to move please do not call Apt Movers. It was a very bad experience for me. .

8. Moving Damages.

   Perhaps the WORST move experience and MOST disreputable company I have ever had the displeasure of dealing with regarding household good moves.  Having spent a career in the Air Force moving all over the world, this particular move was more painful and costly in damages than all of my previous moves combined despite they only had to move a 1 bedroom apartment worth of goods 1000 feet. The moving people got lost on the way and called for directions at least 7 times (mind you the complex is on Main Street). Two of the helpers had zero experience in moving.  At no time was insurance offered or any discussion had regarding damages paid per pound.  At no time was I informed that it was my responsibility to wrap my flat panel TVs prior to the movers shattering the screen on one 55" LCD TV (valued at $1500). I got nothing but runaround and aggravation from the staff with claims of absence due to sickness, employee terminations, and general POOR attitudes from the manager (Nils Mera) on down.  More than 90 days after the move and filing for damage reimbursement, they gave me a measly $200 for $1700 in damages and claimed they did me a favor siting the fact that the moving cost was only $249. I filed a mediation request and didn't hear anything for 7 months.  When the mediation call was finally had, Apt Movers (Nils Mera) couldn't possibly have been more disrespectful or condescending in her attitude and conversation toward the whole ordeal and had the unmitigated gall to claim they went out of their way to be compassionate!  They hid behind the small print on the contract and settlement check as a defense for their reprehensible behavior. Please AVOID these people like the Bubonic Plague!  Choose ANY mover BUT them if you know what's good for you!!Likewise, please share this horror story with any friends or family members searching for a reputable moving company.  .

   

9. Worst Company I have ever encountered.

   I used this company and have regretted it since.  The truck arrived unmarked with paper tags, with three men, two of whom spoke no English and the other, was condensending and unprofessional.  He was rude and aggressive. When I questioned him about wrapping myfurniture he cliamed he was a professional and when I offered him the plastic wrap for the leather and mirrors, he claimed he did not use that.  The company does not accept anything except cash or money order, which shouldhave been a clue to me not to use them.  Anyway I left to go to the bank to get a money order and when I returned they were ready to leave, but I noticed that most of my furniture had not been loaded and the fellow said he did not have room.  And when I called the office they were not the least concerned but said if I would pay him for gas he would come back and get it.  That is not what I had agreed upon, they had been given a complete list of my furnishings.  The supervisior that I spoke with was rude also and not the least customer service oriented.  I will say it loud and clear, do not use this company.  My expensive furniture has chips in the wood and many extensive and deep scratches.  I am also missing a some expensive leather goods. .

10. Do Not Use This Company.

    During the move a nightstand was damaged and also my dining room table was damaged. Since everything was moved into storage there is no telling what else was damaged because of how my items were mishandled. I was also charged fifty extra dollars and not given a receipt at the end of the move. The charged the extra fifty  to move some extra boxes which I didn’t mind paying for, but I also traded them moving the flat screen tv and a big chair with an ottoman if they would move one small bookshelf. One of the men also said that he wanted to take the chair and ottoman since I was going to put it by the dumpster and I agreed.  All my boxes marker fragile seemed to get knocked around harder and one of the workers was especially rude and made me feel like he was doing me a giant favor by providing the service I had already paid your company in CASH to provide since no banks were open on Sunday for me to get a money order. Your company also provided this service a day late with no regret or apologies. The table and nightstand were broken in front of my eyes. There is no argument that it was their fault. They did not wrap any  items as your company promised and I feed terribly abused as a customer and also take advantage of. I would also like to speak to your general manager regarding the services provided.
     
    My complaint is that I was promised a moving crew on Sat June 30th between 1-6. They called several times to announce that they were running late, and that they would for sure be there to complete my move that night since my lease ended at midnight on June 30th. After calling your company more than 12 times and being on hold for over an hour, I had to deal with an agent who thought the entire situation was humorous and was very unprofessional during the times he thought I was not listening to the conversation he was having with his coworkers when I placed him on hold since I was trying to find another company to move my items. No one was in contact with me until 9pm on Friday night, only to inform me that they were not coming and would be there first thing In the morning and that I would be given a priority pass.  Keep in mind that at this point it was 9pm and no one was available. He placed me on hold again for another thirty mins and then said a manager would call me back in five to ten mins. I was forced to call in sick at my job, and missed an entire day of work because when the movers did show up at 8:30am they forgot to move the dresser and box-spring in the master bedroom. In addition to having to calling in sick, because I was still in the apartment unit past midnight on Saturday June 30this when my lease had expired, I was charged a full month’s rent. I called your company multiple times for hours and was promised that the movers would return to move the forgotten items to the storage unit which was less than a mile from the apartments location. No one showed up and when it was 6pm, I called your company again and spoke with a manager who seemed very unconcerned with my current dilemma. I feel like I have been treated like complete crap even after I have paid your company for a service that you only provided in part. I believe that I have a legitimate claim and if the issues are not addressed in a timely manner I will have no problem taking this matter to a small claims court.  Please call me at your earliest convenience. In regards to this case my move code is **.
    I would also like the e-mail of your manager.

11. Unprofessional! horrible! the worst moving experience ever!

    Does it get any worse than not showing up  to move you. Yep that's what these idiots did to me. they gave me a window, from 3-8 pm. when it was half hour prior to my window time being up, I had to call them. So they strung me along for 2 1/2 hours, always transferring me or checking to see what the problem was. They never would call back so I had to constantly keep calling them. At 10:30 pm was my last call to  the company. a female receptionist was going to again "check on the situation" and then hung up on me. Slept on the floor in new apt., had to take time off next day to have someone else move me and never got a courtesy call back. THIS PLACE IS AN ABSOLUTE JOKE! I wish I had looked on this site prior to hiring them. Apparently i'm not the only one they've screwed..

12. Anyone But Them!!

    RUN AWAY!! CALL ANYONE ELSE!!
    
    Please please please take my advice and do NOT EVER use Apartment Movers. They do not even show up!! I called several weeks before my move to schedule them. They called and confirmed my reservation the day before and then NEVER SHOWED UP!! After the 5 hour window passed I stared calling to see where the movers were, I was told it would be another 2 hours. After that I spent the rest of the day staring at my boxes in the garage. No call, no apology, nothing. Even after speaking with the corporate office nothing happened; they only kept transferring me to the local branch manager, Scott.
    
    The first phone call I received back from this horrible company was at 8 o'clock the NEXT DAY. I ask what had happened and he said "Well I had 3 moves yesterday". I told him it was an awful way to run a business and he hung up on me.
    
    
    This was the worst moving experience in my life and I want to save someone the trouble I went through. Pay a little extra and go with a better rated company.

13. Stay Away!

    Do not use Apartment Movers. The movers are great individuals, but the company will screw you over in a heartbeat and think nothing of it.
    
    8-30-11: I knew this was going to be bad. I should have seen the writing on the wall. In addition to sending a trailor too small for the job (had to make two trips and double the time), they quadruple-billed me for the job, which left me broke for about a week. They were in no hurry to fix anything, and were very quick to make me the culprit in all of this. None of this was my fault at all, but I was made to feel that I was the criminal. I would think twice before doing business with this company. I am waiting for assistance with the damage to several items during the move. Somehow, I don't think they will be very cooperative. Stay away from these guys. UPDATE (8-31-11): Now they are going to dispute the NSF charges and claim I have filed. I got a call from a representative of the company indicating they are going to refer my case to a higher power within the company to dismiss the charges. These guys are trying to bully me into submission. It won't work. Do yourself a favor and use another moving company. Nothing good can come from using this low-life company.

14. Worst Movers Ever.

    Beware - this company uses many names and telephone numbers - 415 East Airport Frwy, #400, Irving, TX - The movers did not bring a large enough truck to move my things. They knew how much there was to move since they packed my apartment the day before. The youngest was very careless, when using the dolly he would just let it fall from one step to the next without controlling the drop. I brought their attention to my glass art and asked them to be very careful with it. I had been advised by the owner, Nils Johnson, that they would be very careful with my belongings and she would send her best crew. If this is their best crew I would hate to see the worst. I saw the largest piece of art was stuck in a box wrapped in a single piece of paper. I asked the team leader to please pack it more securely and he took it out of the box and said he was going to wrap it in bubble warp and blankets. It was the last I ever saw of the art. When the truck was full we left for the house leaving a lot boxes and things still to move. We left between 10 and 11 Am. When we got to the house they asked me where to put the boxes and I noticed they had not labeled the boxes. I told them we would have to figure out where to put the boxes as they unpacked them. I was told they were not unpacking them. I told them they were indeed unpacking them and they better check with the office. They found out they were unpacking everything. After they unloaded the truck they went back to the apartment to get the remainder of my things. I stayed at the house to wait for the cable, telephone and internet installer. When they returned I started asking where the large piece of art was. They told me they still had lots of boxes to unpack. I kept asking and was finally told between 5 & 6 PM that they had broken it that morning before we left the apartment. Since they did not know at that time that they were unpacking everything they thought they could get away without telling me about it. I asked where the art was and was told that it had been thrown away. I told them that it was possible it could have been fixed. They said it was in too many pieces to be fixed. I told them it was not their decision to make they should have brought it to me and let me decide. Finally after many discussions they told me they had taken a picture of it with their phone so they could prove they had not stolen it. They let me see the picture and they had broken the top right hand corner of the piece. The team leader told me they had brought everything from the apartment, there was nothing left. My cleaning lady went to the apartment the next morning and called me to let me know that quite a few things were left in the apt. I got the claims manager to send me the picture and forwarded it to the glass gallery. I was advised that it could have been fixed and still be a viable piece of art. They threw away my property. As far as I'm concerned that is theft. It was not their call to make. The cost of the art was $1,035 and the movers sent me a check for $25.

    

15. 4 hours, 20 minutes Late.

    I was given an arrival time of 9am. The move quote gave me a window of 7-12pm. I immediately called back and told them that this was unacceptable as my friends who were going to help me move weren't going to wait all day for you guys. I was then given priority for 9am 21 days before my move. The day before, I get a reminder call that my move will start at 9am. On the day of, I called at 9:10am and was told that they were running two hours late. The excuse, "we'll, I can't have my men standing around doing nothing." To make a long story short, over 4 hours come before they show up. Once they came, they worked well and fast. My father-in-law and I helped both load and unload. I was quoted $100/hour for a 3 man crew and a 20-foot truck with no fees for the piano, travel time, gas, lead time, etc. 4 hours and 20 minutes late with such advance notice is inexcusable. In all, I would not recommend using them - try All-My-Sons or Midnight Hour Movers. I don't see how a company can run a business by purposefully making their customers wait.